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Aircel — upc issues with aircel

I have been trying to port my number out of Aircel for quite some time now but I am not able to generate the UPC. Even though I follow the correct procedure(PORT mobile no) I always get a reply from 1901 that the format is incorrect. Looks like aircel is not able to cater to mnp requests. Please help.
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    Aircel
    Customer Care Service
    Customer satisfaction rating
    52%
    Complaints
    10557
    Pending
    2614
    Resolved
    4541
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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