[Resolved] Aircel — validity duration & main balance deduction | |
I recharged of 255/- on 30 october, 2017 on my aircel number. It gave me unlimited a2a calls, limited minutes to other providers numbers & 3g internet for 84 days validity. But it came to an end only at 28 days today 12:00am. Also my main account balance was deducted of 13/- approx. I called at their customer care & said that i want my remaining internet pack & main balance refunded. They told me theiris some problem with our system right now. Call after 2 hours. I did that after 2 hours and found out that they blocked my number & won't take my calls to customer care executive. I tried to call from my friend's aircel number and they received the call & i complaint about my problem and mentioned my mobile number. They said and i quote "due to too much problem with this package the company decided to remove this package for selected customers only". What does this even mean?? I paid for this service. I should be able to use it for full validity which is 84 days. After that i contacted their customer care again, i talked to a supervisor, he told me this probpem will be resolved by 24 hours sharp which is 03:15 pm today. But still nothing has resolved. This is intolerable. Was this information helpful? | |
Sep 15, 2019 Complaint marked as Resolved Resolved Aircel customer support has been notified about the posted complaint. Verified Support Nov 29, 2017 Aircel Customer Care's response Dear Customer (Shushovandey), Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings: Mode of recharge: Transaction ID: Date & Time of deduction: Any message received upon deduction: Warm Regards, Aircel Social Media Team Verified Support Nov 30, 2017 Aircel Customer Care's response Dear Customer (Shushovandey), We have shared all the details with our team and will update you as soon as possible. Warm Regards, Aircel Social Media Team Verified Support Dec 02, 2017 Aircel Customer Care's response Dear Customer (Shushovandey), As per our team, you complained that you have not received the benefit after recharged with RC-255 (benefit: - unlimited a2a calls limited minutes to other providers numbers & 3g internet for 84 days validity). As per MINSAT, you had recharged with RC-255 on[protected] at 17:53 and received (Unlimited Aircel to Aircel call ( Local + STD) for 84 days + 60000 Seconds others mobile calls ( Local + STD ) for 28 days+Data 1GB/Day for 28 days validity market benefit). As per system validation, no such segmented offer found in your account ( unlimited a2a calls limited minutes to other providers numbers & 3g internet for 84 days validity) therefore you have received the open market existing offer on recharge. Warm Regards, Aircel Social Media Team Dec 02, 2017 Updated by Shushovandey I recharged through your "my offers" section by a retailer. I have supporting evidence to prove that. It was on my number. Check for yourself. Verified Support Dec 05, 2017 Aircel Customer Care's response Dear Customer (Shushovandey), We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Dec 06, 2017 Aircel Customer Care's response Dear Customer (Shushovandey), As per our system, your validity has already been extended till 24/2/2018. At present, there is no issue. Warm Regards, Aircel Social Media Team | |
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