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[Resolved]  Aircel — Validity given only 1 month instead of lifetime

Address:New Delhi, Delhi, 110059

Sir/madam,
My aircel no is [protected]. I have recharged my number online and the amount was 155 on 30/4/2017. Before that i have confirmed the validity on this recharge and the customer care told me that its for lifetime also the automatic answer machine when i called on 1288 is replying that the balance will come in your main balance. But when i recharged they have given me my balance in promo balance with the validity of only 1 month. Now they are not responding my calls. Please help me out with this i shall be very thankful to you.
Ashish.
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Jun 3, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
May 02, 2017
Aircel Customer Care's response Dear (Customer) Ashishdhiman,

We would like to inform you that we have following benefits for RC155:

155 Local SMS for 30 days + 155 MB 2G Data for 10 days.

Further, please share the following details if you have received any such offer:

Date of offer message received (screenshot):
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

Dear sir,

This is harikrishna.k, my no [protected]., Three days back activate .But not balance, please request for balance & net balance 1Gb plan please issue sim.

Thank regards
K HARIKRISHNA
[protected]
Reply
Aircel Customer Care's response, May 3, 2017
Verified Support
Dear Kancharla Harikrishna Chowdary,

Please share your exact concern, in brief, to assist you in the best possible manner.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, May 11, 2017
Verified Support
Dear Kancharla Harikrishna Chowdary,

We hope your issue has been resolved. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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