[Resolved]  Aircel — vas activated without permission

Address:New Delhi, Delhi, 110008

Vas of ndairsms2n has been activated itself on my aircel mobile number [protected]. My rs.2 deducts everyday for this service and it has been deducted rs.38 so far. I called aircel customer care on 198 in this regard. They suggested me to dial *121*0200# to deactivate this service but i have dialed this many times but this service has not been deactivated yet. I contacted aircel customer again at 198 and again described the issue and also told about the ivr i dialed to deactivate the service but failed, then they suggested me another number that is *121*2# i dialed this number but an another service had been activated on my mobile and another rs.2 had been activated on my number, then he accepted his mistake but did not refunded me the money which had been deducted due to his mistake.
I want this service of ndairsms2n to be deactivated and want my refund of rs.38 as soon as possible otherwise next i will go to consumer court.
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Oct 22, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2017
Aircel Customer Care's response
Dear Customer (yasminansari129),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
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