[Resolved] Aircel — vas without consent

Supriyo Kumar Koley

from Ingraj Bazar, West Bengal

Address:

Howrah, West Bengal, 711110

First of all, vas is activated on my number without consent. After deactivating vas they again deduct balance. When i call, they assured me to refund within 24hrs but didn't do so. After 24hrs, they told that not possible, make false excuses and assured me to call after 4hrs but didn't do that also. Now when i try to call, they didn't pickup call at all.

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Nov 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Aircel Customer Care's response Dear Supriyo Kumar Koley

We would like to inform you that no VAS is active on your number ([protected]) as of now. So, we request you to share the following details so that we can look into the matter:

Name of VAS being activated:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team