Comments
Hi dulupnb,
We check & found On Dt 31-May-15 a content service "NDLTNWS" has
been subscribed from your number [protected]through transaction mode
SMSand an amount of Rs 30 was deducted from your account towards
service subscription charges. However as per your request the
service has been deactivated from his number to avoid further renewal of
the service. Further considering your request and as a service
gesture we have forwarded a request to our concern team to post an
adjustment of Rs 30 which will be credited to your account within
next 24hrs.Also we found on the same date acontent “MP3 FULL
SONG" was downloaded from your number [protected]through transaction
mode WAP and Rs.15/- was deducted from your account towards content
download charges. As the content is chargeable there was no wrong
deduction from your account. Hence we regret to inform your that
we will not able to post any adjustments in this regard.
We check & found On Dt 31-May-15 a content service "NDLTNWS" has
been subscribed from your number [protected]through transaction mode
SMSand an amount of Rs 30 was deducted from your account towards
service subscription charges. However as per your request the
service has been deactivated from his number to avoid further renewal of
the service. Further considering your request and as a service
gesture we have forwarded a request to our concern team to post an
adjustment of Rs 30 which will be credited to your account within
next 24hrs.Also we found on the same date acontent “MP3 FULL
SONG" was downloaded from your number [protected]through transaction
mode WAP and Rs.15/- was deducted from your account towards content
download charges. As the content is chargeable there was no wrong
deduction from your account. Hence we regret to inform your that
we will not able to post any adjustments in this regard.
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in