[Resolved] Aircel — Video talkies 50 automatically activate video talkies 50 automatically activate | |||
My Aircel number is [protected]. Video talkies 50 second time automatically activated and my account charged with Rs 50 again. I un-scribed it by dial/SMS 155223. Again it activated n charged Rs 50. For what this video talkies getting activate? Please deactivate video talkies for my number and refund my amount. This is seriously unfair. Date & Time of deduction: 29/2/2016 Amount deducted: RS. 50 Any message received upon deduction: Yes Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Amit (amit04fms),
We regret the inconvenience caused to you.
We would like to inform that the Rs45 has been deducted from your account on 29th February 2016 at 07:04PM for VTALKIES service which has activated on your number since 14th February 2016. The vas service has been deactivated from your account hence no waiver is applicable for the same.
Warm Regards,
Aircel Social Care Team
We regret the inconvenience caused to you.
We would like to inform that the Rs45 has been deducted from your account on 29th February 2016 at 07:04PM for VTALKIES service which has activated on your number since 14th February 2016. The vas service has been deactivated from your account hence no waiver is applicable for the same.
Warm Regards,
Aircel Social Care Team
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in