[Resolved] Aircel — without any reason amount deducted

[Resolved] Aircel — without any reason amount deducted

D DhiviyaPrakash from Korampallam, Tamil Nadu

Dear sir/madam, I had made recharge for 53rupees on[protected]. Without any reason amount got deducted from my main account. I not activated for services. I also check with aircel application at online. Its also displays no service requested. My number: [protected]. Name: k. P. Prakash. Kindly help me on this as soon as possible. Thanking you, K. P. Prakash Was this information helpful? No (0) Yes (0)
Dec 31, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Nov 17, 2017 Aircel Customer Care's response Dear Customer (DhiviyaPrakash), Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings: Date & Time of deduction: Amount deducted: Any message received after deduction: Warm Regards, Aircel Social Media Team Verified Support Nov 18, 2017 Aircel Customer Care's response Dear Customer (DhiviyaPrakash), We would like to inform you that based on your request VAS download charges of Rs.49 has been posted as TT to your number. Warm Regards, Aircel Social Media Team
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Comments

angucool

from Karur, Tamil Nadu

Dear DhiviyaPrakash,

Since you used the internet connection without having data pack, you may charged some of amount as a deduction for using of internet. Otherwise there will be a any hidden charges against your connection.

Anguraj K