[Resolved] Aircel — Without customer notice unwanted activation of cricket | |||
Respected, Sir/Madam I am new cutomer to aircel gsm sim of hyderabad circle my number is [protected].@ 1:38:03(Pm) afternoon. I got the sms saying Cricket alerts pack have been activated on my number and they charge me Rs.30/-. However i have never requested for any of such service. Without my acceptance of offer they activated this pack on my number and debited my balance.Please look into the details and make my amount to be debited to balance back as, at previous times also they had charged of Rs 7/- without the my acknowledgment, i have never make any request for cricket alert pack or any other pack to aircel... hope be waiting for ur (AIRCEL) honest reply... Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Hi Bhasker,
SR:1-[protected]
Kindly note that VAS service Cricket Monthly pack has been activated from your end through outbound call and hence was charged Rs30 for the same.
Kindly note that an amount of Rs30 has been credited to your account as one time good will gesture on 25th Mar '15 and the service has been deactivated.
Regards,
Aircel
SR:1-[protected]
Kindly note that VAS service Cricket Monthly pack has been activated from your end through outbound call and hence was charged Rs30 for the same.
Kindly note that an amount of Rs30 has been credited to your account as one time good will gesture on 25th Mar '15 and the service has been deactivated.
Regards,
Aircel
Respected, Sir/Madam I am cutomer to aircel gsm sim of Delhi NCR circle my number is [protected].@ 11:18(am) . I got the sms saying Cricket alerts pack have been activated on my number and they charge me Rs.30/-. However i have never requested for any of such service. Without my acceptance of offer they activated this pack on my number and debited my balance.Please look into the details and make my amount to be debited to balance back as, at previous times also they had charged of Rs 7/- without the my acknowledgment, i have never make any request for cricket alert pack or any other pack to aircel... hope be waiting for ur (AIRCEL) honest reply...
13/7/16 morning 11:18am
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in