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Thank you for your kind information. I have gone to Aircel head office and talked to them. They have asked me 2 days time to resolve this issue. But now i have few questions.The person in store is telling that, my credit limit is 750/- and the people, who are calling me from customer care are telling that my credit limit is 1150/-. Ofcourse let it be. But i have a question here.
-> If i crossed my credit limit, why can't you inform me?
-> If i am using beyond my credit limit, it is your minimum responsibility to inform me or stop my services, Am i wrong?
-> How you people haved barred my outgoing services without intimating me?
-> If i crossed my credit limit, why can't you inform me?
-> If i am using beyond my credit limit, it is your minimum responsibility to inform me or stop my services, Am i wrong?
-> How you people haved barred my outgoing services without intimating me?
Dear BhavaniSowjanya,
We are working on your issue and will update you soon.
Regards,
Aircel Social Care Team
We are working on your issue and will update you soon.
Regards,
Aircel Social Care Team
Dear BhavaniSowjanya,
As per our system records our concerned team got in touch with you and informed the details and solve your complaint.
Regards,
Aircel Social Care Team
As per our system records our concerned team got in touch with you and informed the details and solve your complaint.
Regards,
Aircel Social Care Team
Today i got a call from a customer care representative, and he informed me that, we have gone through your call recordings and we are decided to give you the waiver. We will deduct that amount from your bill and send it to you again. And also he told me that, they have released my outgoing calls. At that moment, i was able to do outgoing calls. But i didn't get any messages or mails regarding my waiver. After few minutes again my outgoing is barred and i'm getting different messages stated pay 7453/-, pay 7, 483/-. I don't understand, why you people are playing with me. If you do like this, how can i continue with your network?
Since 19th afternoon, my outgoing services are barred. Today is 26th. Just think about it once. Why are you making me to get frustrated. It is really disgusting :(
Since 19th afternoon, my outgoing services are barred. Today is 26th. Just think about it once. Why are you making me to get frustrated. It is really disgusting :(
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in