[Resolved]  Aircel — Worst Customer Handling

Address:

Dharwad, Karnataka, 580009

I have an aircel sim from 2009 with aircel number [protected]. Since I lost my sim, I went to request for a duplicate sim in September 2016 and came to know that the address and owner details of the sim are someone elses though the sim was being used by me. When I asked the aircel store guy, he told that I need to take a postpaid sim for getting the name and address registered for me and I can get it converted to prepaid after months. I agreed for that and took the sim. I was paying the rental though I wasn't using it much.
Sometime in November, the sim was barred from outgoing calls though I had paid the bills prior to that month. Since there is no number for postpaid customer care (from other mobile networks) I called on [protected] (prepaid customer care number) and asked them to connect to postpaid customer care, but that never happened and the call used to be diverted to prepaid customer care.
Hence, I visited the aircel store in my native (Hubli, Karnataka) and the guy after verifying the sim told that, the sim needs to be replaced as it seems to be damaged. But, there were no postpaid sims in that store!!!.
So, after going thru almost a month without any resolution, I wrote an email to customer care id (care.[protected]@aircel.co.in) on 19th December explaining the issue and seeking their guidance.
I got to know that the sim being deactivated because there is pending amount for the month of November 2016. Actually the due date will be 3rd of every month and the amount pending was from 3rd December, but the issue happened sometime in 3rd week of November itself and the previous bill at that time was fully paid.
Now after almost 2 months, the issue still exists.
I have agreed to pay the bill for the November month and asked for the waiver for December month bill since the issue is existing from November month itself. But, the aircel seems to be only interested in getting the money evnthough the service was not provided.
I request an response from aircel higher authority with regards to this as the customer care executives are very rude and doesn't understand the issue and doesn't read the details provided thru email or explained via call.

I am reiterating again that I am ready to pay the bill for November month though the sim was active for 3 weeks only and request to provide the waiver for December month for which the sim is not active and also the issue still exists.

My alternate number is: [protected]

Thanks.