[Resolved] Aircel — worst customer services & staff behaviour (very hurt)

deepanmanju

from Musiri, Tamil Nadu

Address:

Salem, Tamil Nadu, 636201

Dear sirs,
Good morning... My self deepan chakravarthi. M from salem of tamilnadu.. My conceren is about aircell network... This is very worst customer services. (Eg-salem aircell headoffice four roads staffs very very worst behavier.)

My number is [protected] (6 time mnp apply... But aircell stoped my transfer due to balances payment) but my account balances is negative valeu. (Ge bill amount 500rs but am paid 800rs.. When iss went to aircell office ask to my status.. Worst respon answer replid from aircell store...

Note: i am also corparat employee.. As quality manager... I have more than 10000laks customer profile... Aircell loos very huge customer profile... The same process contionue means very quickly loos very large customer data base...

My question to aircell team
1) when return my refun amount for deposit amount...
2) excess payment also am paid... That amount when return...
3) very very disappointment for aircell (Four roads team)

Thanks & regards
Deepan chakravarthi. M

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Oct 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

Aircel Customer Care's response Dear Customer (deepanmanju),

We are forwarding your concern to the team. Meanwhile, please share your alternate number.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 12, 2017

Aircel Customer Care's response Dear Customer (deepanmanju),

Apologies for the late response. We would like to inform you that the refund cheque has been dispatched to your address.

Warm Regards,
Aircel Social Media Team

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Comments

priyankaanmol

from Delhi, Delhi

I had submitted this complain earlier and the decducted amount has been refunded but has not been deactivated still deducting 2rs daily please kindly resolve this asap

Aircel Customer Care's response, Aug 30, 2017

Verified Support

Dear Customer (priyankaanmol),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Pgayu

from Coimbatore, Tamil Nadu

I have renewed for full song which is deducting my balance money from mobile without my permission i wamt to unsubscribe ut..please do the needful to me

Aircel Customer Care's response, Aug 30, 2017

Verified Support

Dear Pgayu,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 7, 2017

Verified Support

Dear Pgayu,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

Shash0202

from Pune, Maharashtra

Hello,

I am trying to get UPC code by sending PORT [protected] to 1900. But I'm unable to send this message, though I can send other messages. I've also contacted customer care but didn't get the UPC code. Please provide the UPC code for my AIRCEL No. [protected].

Thanks,
Shashi

Aircel Customer Care's response, Aug 30, 2017

Verified Support

Dear Customer (Shash0202),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team