[Resolved] Aircel — worst in all the way | |||
I have 2 postpaid numbers in aircel. I don't want to continue with with postpaid anymore. So i went to aircel office and paid the balance amount to my both numbers. They convinced me get low rated plan which will cost less that 80rs per month. I really don't want post paid anymore. I told them so many times. But that people don't want to hear what i said. They just need money. Nearly 1.30hrs of struggle, finally i failed. I accepted the low priced plan. This is what they want. They told it will take 15 days to change. I really don't understand why these 1 minute work taking them 15 days.in this 15 days another bill has been generated for old plan. I thought it's generated because the due date for 15 days not yet completed. I paid for that bill too. After 1 month another bill has been generated for older plan. I am sure now the 15 days due completed and i thought the plan will be changed. But it's not. When i ask the people in aircel office, they told there is no plan as you told. I really shocked. Last month these people only told to me take this plan. I got irritated and ask them angerly. They told there was a plan like like this. But it was discontinued 4 months before. I just shocked that why these people doing like this. I just argued with them and told i don't need postpaid, but i need these numbers. So i asked them to convert prepaid now. They told it will be converted to prepaid in 15days. After 15days i thought it will be prepaid now. But those aircel people did very worst thing. It was not converted to prepaid. Another bill has been generated for older plan. I really get more anger and through both sim to dustbin. From that time i am getting nearly 30 messages by remaindering to pay my bill for both numbers. I really don't have energy to fight with them. I didn't respond anything. For next 2 months they keep generating new bills. After 3 months they started making calls from customer care. They speak very rude way. Now 4 months gone. They started using bad words. They really want my money. But how many times i need to pay them. Still getting payment reminding sms and now additionally they told, they are taking legal action on me. What kind of country i am living. Who is going to stop them. What is the assurance that they will not make me trouble even i paid again. Was this information helpful? | |||
Oct 31, 2017 Complaint marked as Resolved They simply told the problem is resolved. But it was just an eye wash. They just started their stupid activity again after 10 days. Now keep sending sms like they going to file case on me. I need to go court like so... Getting nearly 6 messages daily. They just keep their mouth shut until they changed this complaint is resolved. But it's really not.
I AM GETTING MORE AND MORE IRRITATED WHENEVER I AM RECEIVING THEIR SMS Aircel customer support has been notified about the posted complaint. Verified Support Sep 05, 2017 Aircel Customer Care's response Dear rajivrisi, Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you. Thanks & Regards Aircel Social Media Team Verified Support Sep 13, 2017 Aircel Customer Care's response Dear rajivrisi, We hope your issue has been resolved.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regard Aircel Social Media Team Verified Support Nov 06, 2017 Aircel Customer Care's response Hi Customer (rajivrisi), We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue: Alternate no.: Warm Regards, Aircel Social Media Team | |||
1 Comment | |||
Comments
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:
Alternate No.:
Sample number which you are unable to receive the calls from:
Complete address:
Landmark:
Warm Regards,
Aircel Social Media Team
We would like to inform you that your mobile number is enabled now and the incoming and outgoing calls are also working fine.
Warm Regards,
Aircel Social Media Team