[Resolved] Aircel — Worst Network Service - Complaint #1-[protected]

ramki.prabhui

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600100

My aircel mobile number is [protected]. I have raise the complaint with aircel customer care and the complaint number is 1-[protected]. I had 39MB before I recharge for 204, After I recharge Rs.204, Which I got 104 talktime and 1GB data, which mean totally 1GB 39MB available in my account, whereas the balance Rs.165 has been debited from my main account. I called to customer care regarding this issue and they said, It will refund within 48 hours with the reference number and Data provided which the complaint has been resolved. I got message from customer care yesterday which the complaint has been resolved and I did check the balance and it's not credited back.

I have experience worst service with Aircel now eventhough I am using this number about 8 years. I need detailed explaination on this issue. I appreciate your ealiest response

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Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi ramki.prabhui,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Care Team