Aircel — Wrong balance deduction by activated service of juiceup | |||
Dear service provider, I am shish kant from ghaziabad working as a hr profession. I am using aircel ([protected]) since 8 years but unfortunately i am very sad to seen this accident with me. My balance continue deducted within a week without any information and when i make a call to custom-are care he also hold me on line and deduct the call at the last i am feeling like cheated by aircel whom i believe the it is one of the best service provider company. I still believe that upper management defiantly would be concerned about this matter and the look up to their loyal custom-are and wants to continue their service with them. Kindly intervention in this whole matter and request you to please refund all wrong deductions amount in my main balance account. For any information, please feel free to contact me. Regards, Shish kant [protected] Was this information helpful? | |||
Aircel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Shish Kant,
We would like to inform you that you had subscribed value added service like JUI7 on 27th April 2016 at 05:43AM through WAP mode for which you have been charged Rs.35/- on 4th May 2016 at 06:08AM for the same. The vas activated post double consent from your end. The charges are found correct hence No waiver is applicable for the same. The Vas service has been deactivated from your account.
Warm Regards,
Aircel Social Care Team
We would like to inform you that you had subscribed value added service like JUI7 on 27th April 2016 at 05:43AM through WAP mode for which you have been charged Rs.35/- on 4th May 2016 at 06:08AM for the same. The vas activated post double consent from your end. The charges are found correct hence No waiver is applicable for the same. The Vas service has been deactivated from your account.
Warm Regards,
Aircel Social Care Team
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We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:
Exact date & time of deduction:
Amount Deducted:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in