[Resolved] Aircel — Wrong billing for vas charges on postpaid plan

Sheli

from Barnala, Punjab

Address:

Barnala, Punjab

About six months ago i switched to Aircel on a postpaid plan of 149. My no. is [protected].I asked for internet also but they said internet cant be accessed on one sim in your area.So i was using this sim for calling only.But know when i wanted to opt for number portability to avail both services, this month they sent me a bill of 559 in which 400 Rs they have charged for internet or VAS.But i never subscribe for this service and never a single website all this month.I was unaware of that internet is ON in background ..as there was not a single notification or sms.When i tried for explanation from customer care they are only saying that i have used these services.How can now Internet be access now when i tried for number portablity.Earlier it couldnt be accesed.Kindly resolve my issue for unnecessary charges for the services i have never used.

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Aug 14, 2020

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jun 27, 2014

Updated by Sheli Company executive called me up yesterday to offer a deal to me... They asked me to wave off half the amount of bill ..but on the condition of not allowing for number portabilty.Thats a awful condition and violation of civil rights.I want number portabilty to access services that this company cant give me.