[Resolved]  Aircel — wrong information given by customer care

Address:Allahabad, Uttar Pradesh

Sir Today i am recharge my no. [protected] with Rs 37.I recieved only 200 mb data in repect of 300 mb data. I call to customer care no 198 at 09:28 pm talked with Mr.RAHUL & confirm about this recharge he said that sir u provide 300 mb 3g data with 5 days validty.again i confirm about this recharge he said again yes u provide 300mb i[censored] recharge with 37 from retailler. Again i call to 198 after recharging 37 at 11:04pm talked with Mr uday.he say that on recharge of 37 u provide 200 mb data.when i say that i confirm this ftom Mr Rahul before recharge of 37.he reply that ur voice is cut pls call again.but voice is clear . Pls do needfull action. Contact no. [protected]
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Aug 6, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Hi Devendra,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Hi Devendra,


You complaining that he recharged with RS 37 and not get full
benefit as checked as per scheme of RS 37 IF CUSTOMER RECHARGES Rs 37
through vtoup mode he will get the 200 mb and i[censored]ssd mode get 250 mb as
checked customer recharges with vtoup so no benefit will provided to
you

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