[Resolved] Aircel — wrong recharge offer activate sawing 55=55 for 30 days and activated 55=53 for 10 days

Babu Choudahry

from Lucknow, Uttar Pradesh

Address:	Jaipur, Rajasthan, 303702
Website:	www.aircel.com

Hi another wrong offer activate.

Today i check recharge offer on *121# and in khas offer it's sawing me 55=55tt+all 1p/2s, 30d so i recharge.

And after when i check i get only 53 rs for 10 days after some time i call on 198 and talk with a lady about this issue but she said we have no any offer like this. I can't understand why happen this always and what aircel company wants.

This is my mob no. [protected]
And other recharge information i have attach in image.

Best regards
Babu lal jat

+4 photos

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Jan 18, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Aircel Customer Care's response Dear Customer (Babu Choudahry),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

Mode of recharge:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 12, 2017

Aircel Customer Care's response Dear Customer (Babu Choudahry),

We would like to inform that we have checked your account details and have found that you are getting all the benefits attached to RC 55. In RC 55 you will get Talk Time of Rs.55 (TT 53 promo balance + TT 2 main balance) & 1p/2sec for 30 days.

Warm Regards,
Aircel Social Media Team