Aircel — Wrongly activated VAS services without conformation in April-2015 month bill

vinnu_143

from Allahabad, Uttar Pradesh

Address:

Chennai, Tamil Nadu

Dear Sir / Madam, Post Paid Mobile Number: +[protected]Chennai Circle) Name: Veeramani S Charges of Rs.700+ has been added to my April-2015 month bill in the name of Value Added Services. I am really not sure how these Value Added services were automatically getting subscribed without my knowledge while browing internet. Since I am not knowingly using any of the features of these value added services, I request you to exclude these charges of Rs.700+ from my April-2105 bill. I do not want to pay this 700+ for using nothing as my actual bill amount comes around only Rs.200+. Please consider and provide an update as soon as possible as my bill payment due date falls on May-13th. If You didnt waived this unnecessary charges this will be my last bill with aircel.

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Comments

vinnu_143

from Allahabad, Uttar Pradesh

I am believing that you will waive off these unnecessary charges for this time so that i will continue using aircel else i will switch to another network which will provide good customer service either it may be prepaid or postpaid.

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Vinnu

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quic k resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in