[Resolved] Aircel — Wrongly call charges! | |||||
Thanks for kind information but still now mnp offer activated, so local charges was dedicated wrongly.. i am one of your valued lifetime customer. but certain things (which i have written below) makes me to come out of your network. I am very upset with aircel's customer service, they are never ready to help their customers rather blame them for unreasonable balance deductions, their network is very weak and calls cut after ever 2-3 mins automatically, recharge done but not applicable for hours, unnecessary advertising in between calls which delays important calls without any reason, network strength always weak and disturbances during calls... Worst ever telecom company in india aircel bucz i've using this service last 2years old but they didn't any responsibility for valuable customer... many times ditched me... i got cheated 3 times by aircel.. from the last few months, aircel has been trying to attract promo offer more the users by providing cheapest call 📞 rates and date offers... now, they have come up with an unlimited 3g offer and india's largest no. 1 network now also on gsm service, how it's possible???😈😈😈😈😈 Hence, i request u to that actually i've complaint about regrading of my aircel gsm premium number [protected] and still that i'm not get any sms, please look into matter immediately and take action immediately also give my docket number against wrongly call charges and call 📞 🔙 my same number within 12pm and i said nothing more else other wise i will going to port out my my number which was you prefer???!!! 😟 😧 😔 😔 Regards, Anshuman singhania Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||||
6 Comments | |||||
Comments
Dear Customer(Sanjoy khatua),
We would like to inform you that as per our concerned team, you received MNP benefits on[protected] at 15:49 (benefit:- LOCAL A2A @ 10p/min, LOCAL A2O @ 25p/min & STD CALLS @ 30p/min, for 180 days validity).
As per call detail record, amount of Rs.39.60 got deducted for making out going call ISD country, call charge 0.30p/sec to this(186020#####) number on 7/5/2016 at 10:18:51 AM, duration 1320 sec. Hence, charging found correct & no waiver is applicable in this regard.
Thanks and Regards
Aircel Social Media Team
We would like to inform you that as per our concerned team, you received MNP benefits on[protected] at 15:49 (benefit:- LOCAL A2A @ 10p/min, LOCAL A2O @ 25p/min & STD CALLS @ 30p/min, for 180 days validity).
As per call detail record, amount of Rs.39.60 got deducted for making out going call ISD country, call charge 0.30p/sec to this(186020#####) number on 7/5/2016 at 10:18:51 AM, duration 1320 sec. Hence, charging found correct & no waiver is applicable in this regard.
Thanks and Regards
Aircel Social Media Team
Thanks for kind information but its not a ISD number its showing local number, r u mad or not hmm???????????u dnt understood what i'm saying that..I'm frustrated for your simply wrongly comments...Please check system carefully and refund my balance which was wrongly deducted nothing more else and call back my number before 12pm..
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team