Airindia — Waiting for refund for more than 10 months

Address:	Air India
Website:	www.airindia.in

Hi,
In Aug 2020, I booked AIr India VBM after confirming with their support team that if I cancel the ticket within 24hrs, I will get full refund within 5-7 days. Based on assurance, I cancelled tickets worth 4.7 laks and its been so far more than 10 months, yet to get refund. I have sent more than 20 emails, calls, tweets.. no use. Not even a single response from concerned team.

My family member is fighting cancer, and we really need this money to continue the treatments, I have mentioned this also multiple times. Still no response. All ticket details are in the attachment. Can you please help?

My contact details are [protected]@gmail.com