Airindiaexpress — regarding refund and compensation

Dear air india express team,

Last few years i am travelling with air india express from doha to cnn, ccj and cnn, ccj to doha. For the last week i got 3 days leave from my office to travel kannur, kerala, india. So i booked ticket with air india express and unfortunately it was utterly worst experience in my life. Following are the difficulties experienced during my travel.
Passenger name: rashid thalayillath muhammed haji
Travel date: doha to kannur (Travel date & time :17/12/2019, 22:30)
Travel date: kannur to doha (Travel date & time :21/12/2019, 19:50)

No: 1. On 16/12/2019 i booked ticket from doha to kannur (Travel date & time :17/12/2019, 22:30) through air india express website using commercial bank credit card. After the payment i got an error message "some error occurred". I didn't get any confirmation details or ticket details. After that i tried to contact customer support team on[protected] more than 2 hrs using 3 different contact number from qatar. I tried continuously finally got connected and they provided the pnr number (Confirmation number: xhmvex).

No: 2. On 17/12/2019 i tried to reserve my seat using air india express website, selected seat number 6d and made the payment 25 qr using credit card. After that i went airport for travelling to kannur during that time from air india express counter they informed as your pnr number not showing in the list. I checked with air india express office for the issue, they told me you need to pay balance amount 25 qr for the seat reservation. I informed them i made that payment through my credit card and there is no pending for my ticket, i lost my 1 hr in air india express counter and i made double payment for the seat. My previous credit card payment not yet roll backed 25 qr.

No: 3. On 19/12/2019 i booked return ticket trough air india express website from kannur to doha (Travel date & time :21/12/2019, 19:50) using commercial bank credit card. After the payment i got an error message "some error occurred". I didn't get any confirmation details or ticket details. After that i tried to contact customer support team on[protected]. I tried continuously and got connected, they told me your booking was cancelled from the website and payment will be roll backed. After some time account credited with an amount that is less than my actual payment amount. Lost amount inr 14457.91 and return credited amount 458.34 qr (Near to inr 9000) balance amount around 5500 inr

No:4. On 21/12/2019 i reached cnn airport around 17:00 o'clock for travelling to doha. From the airport staff they informed check in not yet started because the flight is 2 hrs delayed (I didn't get any email or sms confirmation about the flight delay). I wasted my 2 hrs outside the airport. After 2 hrs 19:00 o'clock they started check in and during the check in they informed flight will be again delay another 50 minutes. So it will be 2 hrs 50 minutes delay. After the immigration from the display screen we can see that flight rescheduled again to 23:00 o'clock. And unfortunately flight departures on 23:35 o'clock. Scheduled departure time 19:50 and actual departure time is 23:35. So total off 3 hrs 45 minutes delay. The flight arrived doha 01:40. I am working in government sector (Supreme committee for delivery and legacy al bidda tower office qatar.) due to the flight delay today i cannot attend my office.

This is not good experience for me, because i am travelling only for 3 days leave and i wasted my valuable time in airport, i cannot attend in my office. Also i paid more than 40000 inr for this trip.

So kindly check the above mentioned details and take necessary action for the compensation due to flight delay, and please refund the balance amount informed in no: 2 and 3

Pfa

Thanks and regards

Rashid thalayillath muhammed haji
Villa no 91, sultan complex 2
Ain-khalid, doha, qatar
Mob:+[protected]
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