[Resolved]  Easemytrip.com - Air Ticket Booking Agency — refusal to refund Rs. 7607 charged excess for the air ticket

Address:

Nagpur, Maharashtra

Sir,
I booked air ticket for 2 persons thru Ease MY Trip. com web site from Nagpur to Goa by Indigo flight no. 6_E-418 for 28th December 2012, for which they charged me Rs. 18331, which I paid by my credit card on 1-9-12. In October, 2012, there was a news report in the newspapers that the direct flight from Nagpur to Goa was cancelled by Indigo.So, I enquired with Ease my trip. com about this,on which ,they asked me to contact the concerned airlines. When I contacted Indigo, they adjusted me in another flights for which they issued me a new air ticket with a fare of Rs. 10724.I asked them for the efund of excess fare, to which they asked me to contact the ease my trip.com. I wrote to them on December 8 by e-mail to refund me difference in fare, i.e. Rs.[protected]=Rs. 7607 and credit the same to my credit card. By their e- mail dated 18 december, they have refused to refund me the excess amount of Rs. 7607, saying that I have taken reaccomodation option. I have not taken any reaccomodation option. I had told Indigo that since you have cancelled the direct flight, give me alternate flights so that I can reach Goa, as scheduled, which they did by giving me separate flights from nagpur to mumbai and mumbai to goa. I therefore request you to kindly take up the matter with ease my trip .com and get me the refund of Rs. 7607.Thanking you,
Yours Faithfully,
Ramesh Damani