Airtel Complaints & Reviews

LOST 250RS AND 2 HOURS SLEEP FOR CHOOSING AIRTEL NETWORK (USING THIS MOBILE NUMBER FOR LAST 6 YEARS ) Mobile Number : [protected] On[protected] I'm having mobile balance around 230RS When i got notification like my data pack 100% utilized, i stopped my mobile data and immediately activated 9rs pack which they told 2days validity and 120MB data balance. When i suddenly noticed on[protected] around 6PM, my balance was reduced to around 140rs .then i immediately stopped mobile data and i understood they charging from main balance and GRPS pack both. WHEN I CALLED CUSTOMER CARE NO RESPONSE, GOT ONLY RECORDED VOICE. Then i hurried to recharge shop and activated 155RS 3G data pack of validity 28days @[protected] around 9.30PM to save my remaining balance. After that i enabled mobile data in my mobile and started browsing at night 11PM suddenly my mobile data pack not working and got notification like Mobile balance is 1RS. Immediately called customer care and got line after long struggle, and call center guys keep on trying to cheat me like we are fools and we don't have knowledge at all. Most comic moment is call was transferred to several persons and no 1 has valid reason for my detuction after several minutes of hold. MR.Amuthan is trying to say they don't know anything what computer says they will explain and he added android mobile is the problem :) :P Lost patience and lost sleep @ midnight 12, felt irritated. Cheap guys cheating educated people like us in a silly, wt poor people and low knowledge and remote people will do ???? Note in this conversation 3 guys have disconnected my call when they put my call in hold. i spent 10rs balance for customer care call. Even after this all work done my friend transferred me 10rs talk time, in next 15mins they stole 6rs in that . :D Here is the guys name whom to i spoke Mukesh, Amuthan and some 2 guy n 1 girl forgot names. And the last man Amuthan gave me a number for reference [protected] for my investigation and his manager name is Krishna Moorthy. office located at Chennai santhome. LOST 250RS AND 2 HOURS SLEEP FOR CHOOSING AIRTEL NETWORK (USING THIS MOBILE NUMBER FOR LAST 6 YEARS )

Hi, I had requested for disconnection of my broadband and landline service ([protected]) in Noida - UP region on April 19th 2014. However the airtel executive are calling me everyday and telling the account is still active when I got a confirmation from them regarding the disconnection on 19th April 2014. I request you to please help me in this regard. Ankit Pareek [protected]

I took an airtel 4g dongle connection on 5/3/2014. My number was [protected]. But due to unsatisfactory service of Airtel I decided to cancel my connection. I had called the customer care and had cancelled my sim on 21/3/2014. My cancellation Id is 55537757. A bill of Rs 421.35 was generated on[protected] and the due date of payment was[protected]. The customer care had promised me that the sim will be cancelled. Airtel had called me on my mobile number 2 times. The payment was cleared on 31/03/2014 at LIMTON Airtel store at Dalhousie, Kolkata-700001. The transaction Id is [protected]. On 21st April, .. I received an sms that another Rs 162.45 has been generated for my airtel number.The due date is 09/05/2014. I am not using my dongle since 21/3/2014. What is this amount for after the SIM is cancelled and the payments have been cleared ????? I had called and checked that my dongle number has been cancelled already. This is a case of fraud. I would request you to look into the matter and kindly take the required action. Krishnendu Nath Mob: [protected]

I've booked this Airtel broadband connection exactly on 21/10/13... I've even paid for the same. These people have been taking no actions I've called them several times, it's been more than 6months I've paid them money too.. They don't seem to have any importance for their own customers help out please😞 for now I've no interest in getting any connection from them am fed up.. Please help me out for d refund of the same pls!! :(

Hi, I purchased a 3G smart pack for 2GB data for Rs. 475 on 22nd April, 2014 to go along with my postpaid connection no. [protected]. Within a day's time 3G got disconnected right after the usage of 22.35 mb approximately (data derived from the bandwidth counter app). I called up airtel on the 24th of April, 2014 to check on what happened to data pack and all that they could say is that the 2GB pack has been completely used. so i requested for a data sheet for the usage in that case since there was no way that it could've got used in a day's time despite my bandwidth monitor app, monitoring. they would only show me the usage date on the next bill which is ridiculous. i feel looted by airtel and furious over their irresponsible replies. Kindly help to resolve this issue. i'll be grateful. Thank you!

Hello, my name is Sumit Jedhe. My mobile/airtelmoney number is [protected]. I loaded cash in my airtel money account on 9th April with an amount of 1000 rupees online on my debit card. I got the message from my bank that the amount has been debited but the cash was not loaded. I called customer care where I was said that the amount will be loaded or it will be reverted back to my bank account. Now it has been about 15 days but the cash is not loaded nor it has been reverted back. I even mailed and I mail almost daily but nobody even bothers to contact me. I provided all the required details of the transaction but no response. I am always given time whenever I call or mailMy bank details are as mentioned Bank of Baroda Account no.[protected] Also I'm attaching the bank statement.

i am using airtel prepaid no [protected] since 2011.today airtel has deducted 45rs from my main account.i called to customer care executive he told that i used internet .already i have data pack but they deducted from my main account.then he told that we cant do any thing.this is not a first time till now airtel has deducted 250rs and they cant give any proper reason .always airtel cheating their customers.pl refund my all amount airtel deducted from main balance.other wise i leave airtel network.already i send a sms to mnp.i decided to migrate other network with regards, . jahed. [protected].

Complaint-1: Overcharging bill with vague explanation. I was using internet services for last 2 months, and deactivated it on 17th April 2014 15:21(as per SMS another same SMS 15:32). I being a very particular person, didnt want to be charged for Internet rentals for next billing cycle (cut out date 19th APR 2014), as I didnt know how long it will take to deactivate so gave the request before the cut out date. And the vagueness (precise word pathetic ) of your service is I have been charged for usage from 12.00 AM of 17 th april 2014. On top of that the person who handled the deactivation request never informed me about this hidden clauses. In what world is this explanation valid and what do you expect me to do, call the call center exactly at 12.00 AM? Complaint-2: I am not a criminal to be talked in this voice and attitude and making claims. Call details: Time: 12:13 PM Date: 23 April 2014- Agent Name: Anand. When i called 198 for explanation of this INR 49.00 extra charge, the person told me the above (really pathetic) reason. As soon as i received the confirmation sms i deleted the Airtel Settings (Even the MMS setting; as i dont trust you people at all). This attitude guy of yours said i have not deleted the settings (god knows how fool you estimate customers are? there is no way you can track if i have deleted the settings or not, and if you can you are violating my privacy for which i can drag you to court for claim made by your non executive -executive). He was talking in a way that I am a criminal and have committed a lots of frauds by not paying the bills. On to that he was like asking me questions about how airtel system work when a service is activated and stuff. He should be the one who should be answering the questions and customer is not an expert on what pathetic level of system design Airtel has thoughtfully (sarcasm) implemented. What I want? 1>. INR 49.00 deducted from the bill with a mail/ snail mail clearly stating that this was fraudlent charge due to discrepancy in our system of billing and misinformation while deactivating the internet service.(please do use the word waive off as its not something that you can be generous of saying waived off.) 2 >. Porting out- I want clear idea and amount i need to pay to port out the number. the rental of 8 days pro rata basics till the number ports out. I dont want any kind of issue created while porting out from this pathetic service. As a manager myself I suggest you, if you keep hiring people who cant even talk to customers in a proper way it reflects your incompetent image too. Milind Patil

Hi, I had purchased Airtel Digital TV on 11th March 2014 and My Customer ID is [protected]. My 1st recharge had got over on 10th April 2014 and as I Out of Town, I had to wait to get back to town to recharge it. Post getting back in town, I called Airtel Digital TV customer care on 22nd April 2014 regarding recharging my account. Upon which I was told that in addition to the due recharge amount, I will also have to pay Late payment fee of Rs. 20. I find this Late payment fee of Rs. 20 as being unlawfully levied to me (and million other customers like me) on below ground: It is a pre-paid service and not post-paid, so the question of Late Payment does not arise. Could you please look into this malpractice of Airtel Digital TV through which they are fleecing money from their customers through unlawful charges. Thanks and Regards Arindam Biswas

Hi, I have 4g-Airtel connection ([protected]). My billing duration is from 20th march to 19th April. I was receiving 4g network intermittently in the march so I filed a complain but didn't receive any response. Then I requested for cancellation of my connection. After 5-6 request they suspended my connection. Now I have received full bill for this month. In April I didn't receive 4G network. Please suggest me how to file a complain in consumer court. Regards, Alok +91-[protected]

My number was getting migrated from Corporate to Personal around a week ago and suddenly - my number was deactivated. Without my knowledge Airtel has not only deactivated and my business colleagues and family started getting a message this number doesn't exist. This has caused a lot of collateral damage and has affected my business. On top of it - I was traveling to a foreign country and put in lot of requests to couple of people- the so called SPOC - Sangeetha - but no response at all. I also did post on FB around 4 days ago and got a message back saying they will look into it and get it resolved within a day but nothing happened. It is disheartening to say the least and the callousness with which they are treating is something I didn't expect from a professional company like Airtel. The number is [protected]. Very disappointed with the kind of customer support given out - they don't seem to care about their customer's at all. No apologies from their end either. Any kind of help is appreciated. Thanks, -Vidya

DND is not activated into my airtel postpaid number after lodge 6 times complaint to airtel customer care and also sending activation sms but the service is not activated. Getting so much ads and phone calls from various agency and marketing agencies. Getting so much frustrated. I am a service man working on a private company, and as you can understand that in most of private organization not allowed to pick any phone calls or busy with youy mobile. I am dissatisfied with your service. I hope to hear back from you about this incident. I can be reached by phone @ [protected] at any time or by email at aniruddha.[protected]@gmail.com.

I am being charged Rs.5 since several months
for a service I dont need. There is no way I
can deactivate. Any attempt to deactivate
through SMS gives an 'INVALID' response.
please stop the service immediately and
reverse the charges. There is no validation
code seen below most of the time; this is a
cheating fradulent service.

m.no. [protected]

I am using micromax116 Canvas HD phone and my Airtel app therein. It is next to impossible to submit a service request through the application for the following reason. Once choosing the SR option the user gets a screen of three items viz., mail id, subject and description. Once I fill up the first email id column and go to subject box the SUBMIT CANCEL buttons vanishes and gets overlapped by the keyboard. Though a touch phone the screen could not be scrolled up eilther to get these buttons back. After filing up the service request or complaint the position is the same an id could not get those buttons. After repeated trials when the user goes to 1st column of email id again these buttons appear. Thanking God for helping if you press SUBMIT with fond hopes after few seconds there is STOCK REPLY Display ' we are unable to process your request please try after some time. please restart the app' with OK button thus making your hope short lived. What happens to the patient effort of typing all the text in the description box. There should be a provision to atleast save and reload as part of the application as such loading failures happens all the time. The officers in charge of customer service SHOULD PERSONALLY USE THE APP and get satisfied and then only launch the same as taling to Service Executive is equally troublesome effort mostly unsuccessful despite patiently hearing all the schemes though you have to choose No1 you can do it only after hearing all the details whereas in many IVRS APPs the number input is soon recognised and menu moves as per selection. WHY THIS PUNISHMENT FOR USERS - FOR Having chosen to AIRTEL Customer????????

I have purchased the dongle of airtel and after one month I have disconnected, but their customer care executive Ms.Suryakala called me requesting me to change it to prepaid as airtel does not want to lose its customer. The case is not they want to loose the customerbut they wont get the chance to loot the customer. Ms.Suryakala of Airtel gave me false promises that my one month bill be waived if i migrate to prepaid. beliveing her words I went to one of the Airtel showroom to convert, to my surprise they took the backlong amount of 666/- and convertied it to prepaid, now they are sending me again bill for 149/- as a one week billing. For your kind information M/s AIRTEL (BHARATHI AIRTLE) i did not gave u one week time it is you have taken the one week time then why should I pay the amount. Let me be frank if your company is in losses and need money let me give you the charity ask directly but dont loot the custmers by using the esteemed customers. This is really a cheat on ur part. Balaji [protected]

i have taken postpaid connection of railway cug no.[protected] from kota airtel office shopping centre, but bill for the month is not received on my registered email, and the broadband plan of Rs 49 is not started yet, when contacted to airtel employee he gave golmol reply.now what can i do.

I was send sms for number portability from vodafone to airtel. I paid extra amount to vodafone (there is no outstanding also unbilled amount in my account). When I check with vodafone everything cleared from my side they said need to contact airtel. When I called airtel, they replied it's waiting for address verification. On 11th Apr 2014 I got order number for number portability. But still not there is no response from airtel. I got sms from airtel, saying that i need to contact [protected]. but when i called no one response.. My order ID:[protected] my no:[protected] unique porting code is VT186894. still now no one contact from airtel side. I called daily for airtel customer center, the folks also not giving proper information. please me.

Airtel is a real cheater. I have 3g balance of 55 mb but this cheating network charged me rs. 154 from main balance and my main balance becomes zero...

So i called 198 to report but the useless customer care executive told me that i used large data download. I asked that stupid again why amount was charged even i have 55 mb 3g balance.
He is dumb and told me that he will transfer call to his senior officer. He put the call on hold for more than 5 minutes and finally he disconnected the call also without telling any details

Hello cheating airtel are you listening ????

Trai should put some rules or impose a fine for wrong debit for this cheaters

My Name is Vijay. I have recently updated my Airtel Mobile No [protected] from Prepaid to Postpaid. I am using Airtel MY App downloaded into my smartphone. Previously when my number was prepaid, i use to check balance and validity for my number using Airtel My App and it was working fine. After i updated my number from Airtel Prepaid to Airtel Postpaid, Airtel My App is not showing my postpaid details such as Outstanding Amount, Due Date,...

Dear Sir/Madam,

I Ganapathy.B & my ICICI bank credit card No.
[protected] is hacking some unknown Person fraudulent online transaction
done on 08.01.2014 in my credit card account. I have received an sms at 08:04
PM stating that there is a transaction of Flip Kart worth of Rs, 31, 500%.when I
was immediately call to customer care officer & informed to them & am
Not done this transaction & kindly block my credit card & stop the
transaction immediately like that i inform to customer care officer .Finally
they said don’t worry about this money within 7 working days Refund your money
& we issue a New credit card also like that they said & they
immediately issued a New credit card in 3 working days .But I wait for 7 days
they do not solve the problem . After 7 days
am Finally decided to complain a Cyber Crime Police Inspector of Mr.
K.Sudarshan Reddy File the FIR [FIR:11/2014[23.01.2014] A.P.P.M.Orders 470, 500
] in Cyberabad near Gachibowli & Cyber crime police was find out this
fraudulent transactions is done in New Delhi some unknown person his details
Crime Branch Police only having. Kindly if the bank give a timeline,
cooperation with me and hope with Cyber crime police will catch that fraudulent
person soon and money also recover soon back
kindly give a some of valuable solution for me & waiting for your replay.

Note:

Cyber crime
police investigation is going on but the bank not supporting me they are putting
late fee, service tax all this things, am not done this transaction & why
should i pay and you can give a valuable solution & immediate remedy for me &
.

Thanks
& Kind Regards,

Ganapathy.B,

Voice:[protected]

Mail.Id,
[protected]@gmail.com.