Airtel Complaints & Reviews

This is the 4th time I have been incorrectly charged on my post paid bill. I have been charged Rs 127 for excess data usage while I actually had 900 MB data pending which was carry forwarded this month. Apparently airtel has no customer complaint number. There's no way to make a complaint regarding this.

Hi,

To my surprise airtel has given my active prepaid mobile number to someone else. Now after calling the customer care at-least 10 times as almost all of them disconnected the call in karnataka circle prepaid section, i am told that i have to visit their airtel outlet for ducplicate sim. So my question is what wiil be the penalty for the company as this is serious offence. As the person who is using my number, could very well be a thief/robber/terrorist.

What is the remedy now for current situation and future assurance.

Previously penalty was 50 rs penalty on late bill payment with ammount more than 200-250 rs. (Approx 25% of bill limit).

Now penalty increase to 100 rs on late bill payment with ammount more than 200-250 rs. (Approx 50% of bill limit).

I have connection with airtel since last more tha 10 years.

Is any trai norms for penalty over bill ammout with max % per month or every month?

I'm facing huge network issue in my current location in bangalore and the same is mentioned to the customer care and also raised multiple complaints on this issue but no one is responding correctly.

Airtel relationship number: [protected]

3 complaints raised for the airtel network/data issues, still the complaint requests are on hold.

1. Service request no. : 77079658, date : 20 june 2017 — network issue
2. Service request no. : 78211009, date : 29 july 2017 — voice issue (Call
Drops/call not connecting/etc.)
3. Service request no. : 79320562, date : 8 sept 2017 — data issue

All the above request are still on hold and when ever i try to port out they are tell me to wait for 3 days for the resolution but nothing is happened till date. Unnecessarily i'm paying the bill of around rs.500 every month without having the proper network or data.

I have spoken with higher team members (Airtel appellate) regards the above service requests but no one came up with the solution. Whenever i call to customer care they'll say the please wait for 3 more days we will be solving the issue for sure. From june onwards i'm listening same answer but there is no solution yet.

Please help me i'm fed up with the airtel network team.

I am now in bangladesh.

I am not able to use the roaming services from bangladesh

This is inspite of paying for comlete monthly package.

I am getting incoming sms but no sms is going out to india.

The same with calls too. I don't get incoming nor outgoing calls.

This problem i am facing from 25 of november'2017

My phone number is [protected]

M hvng airtel infinity plan on my no in whch my plan is off 499 n including gst it comes to around 588 or 590. But from last 2 months m receiving a bill of 620 n more vn i had called up airtel customer care service they told u hve been charged for roaming but i was not gone out of mumbai for last 2 months dn how would i get charged for roaming n d way dat customer care executive was tlkng it was very rude..

I am user of airtel since 10 years and even my family too. But this instance has ruined the image of airtel and i am going surrender my postpaid connection and will never going to use airtel and even not give suggestion to anyone to use airtel. I have lost my mobile 3 months back and i have the copy of police report for the same. Same day i visited green park office of airtel in new delhi to get my connection closed and lady helped me to surrender the connection as well. It was number of bareilly (Up). After 3 months all of sudden people from airtel recovery team visited my home and started asking my parents for money for that number only. Even after telling him the situation he said we can't help it and his meerut office has asked him collect money anyhow. My number was [protected]. Now i am using [protected]. This is totally ridiculous and this is created a mental harassment to me. Hopefully airtel who is such a big and customer centric organisation will look into matter and will help.

My number is [protected]. I recharges with 448 yesterday just because of good signal where jio signals are not coming in our office. So i recharged with airtel to get calls from company/naukri.. But now i am unable to send messages to naukri premium number[protected]. I want this issue to be solved. Let me know if it is not solved. Please provide some steps how to send premium messages. I am using redmi prime 3s. Very worst answers from different customer care executive. I need this to be resolved as quick as possible. Or else i will file a complaint

I a. Not getting a single bar of the network in my my both handset. I am recently using 2 numbers of airtel but the network of airtel is very poor inside my house. And my phone no. Is [protected] and the alternate no. Is [protected]. I am not getting network thats why i am facing problem in my bussiness because my business is a call based business if i am not getting a call then how can i connect to people those who want to connect with my company

So please resolve my problem

My no [protected] (Govt. Card). On 24.11.2017 i have recharged for rs. 448 as i have been bombarded with sms's from airtel as the best offer for me. Even before recharge i have received the message as best offers for you, 1. 448=ul call+70 gb, 70 days.
I have been in roaming network on 25.11.2017 and all my incoming, outgoing call and data pack was not working since 25.11.2017. Today i have come back to my home network but still i am not able to make or receive any calls on my airtel network not even data services.
I have contacted the airtel customer care no 121, one executive informed me to recharge rs. 8 and convert my govt card to normal another one informed to recharge for govt card for rs. 325.
I have also sent mails and and reminder on [protected]@in. Airtel.com but i haven't received any reply yet.
I have been using airtel for the last 11 years and this is what i am facing and no body is able to contact me.
Hope suitable action is taken
Arun bhosale.

I have go to at airtel store - ranip, ahmedabad on dtd. 07/11/2017 for airtel bank kyc purpose & i have completed my kyc. Aftet next day i have received a message airtel payment bank - that your gas subsidy account transfer in their bank without my intimation, how they can tranfer subsidy account in their bank. Which i have already received subsidy account in my other bank. My airtel wallet number is: [protected], lpg id:[protected], aadhar no.[protected], surendra kori (M) [protected]

Sir me mere airtel sim me 484 rs ka 4g recharge karvaya or mera sim card 3g he
To me mere sim ko 4g update karvane keliye 121 no. Ek massege bhejna hota he lekin airtel company ne mera company no. Pe jane vale sare massege pichhale 2 mahino se bina bataye stop kr diya he..
Or me dusri telicom company me bhi nhi ja sakta kayuki portebility keleye bhejne vala no. 1900 bhi stop kr diya
Esliye me koi bhi help keliye 121, 1900, 1901 etc.. Pe masseges nhi bhej pa rha hu
Cusmer care pe call krne se bhi preoblem ka solution nhi aaya
So please help me. My mobile no. [protected]

Everytime I make a call it does not happen.It shows unable to make a call.
I recently ported my number to airtel but I am not satisfied with the services. I have to restart my phone everytime and when i restart it makes a call once and from the next time the same problem starts. Kindly look into this.I am looking for a positive response

I am facing the same problem with my new airtel sim. I recently ported from vodafone to airtel. I can see the signal bars on airtel sim, but on calling 59059 it is getting disconnecting automatically.
I talked to customer care of airtel & they given a alternate no. [protected] & asked yo call from my alternate contact no. However, after calling i understood that this no is for datacard verification.
Kindly activate my sim as soon as possible.
Alternate contact: +91 [protected]
Thanks and regards.

Sir,
I am defence serving person i have taken postpaid connection [protected] for my family from airtel store name ganapathy road, store id tn_11455_[protected] on 22 june 2017 scheme 299 pack call limit 340 minutes and 1.2 gb per month and paid rs 300 for activation charges from employee name miss geethamani. First payment paid rs 365 on 25 july 2017, second payment paid rs 362 on 26 august 2017, third payment paid rs 591 on 26 sep 2017 which is gradually raising amount every month and i went to airtel store when i came on leave in the month of oct 2017, enquired about bill charges but miss geethamani did not give proper reply and she told call charges more and i have asked bill details but she refused to give. Due to my short leave i went back and still i paid bill rs 461 on 26 oct 2017 and my family informed about nov bill rs 569.93 and i shocked and informed my daughter to go and complaint the matter on 12 nov 2017, at that time mr harshid attend the complaint and he told value added service automatically coming and he retrieved value added service then my daughter noticed after 5 days excess charges automatically coming for next month then my daughter immediately went to airtel store met with mr harshid and miss geethamani, she deactivated the services and told it will not come in future its her guarentee and mr harshid and miss geethamani spoken to me on telephonically they promise me we have stopped all the services. But 5 days the next month usage charges go upto rs 632, my daughter immediately informed and i took leave immediately by air to resolve the problem and i went to airtel store on 25 nov 2017 along with my duaghter and enquired about the bill details to mr harshid and miss geethamani they were able to clear the excess bill amount, in mean time one lady staff arguing me about my daughter opened google pages more thatswhy the bill charges more. After one hour arguement i am not satisfied with your staff behaviour and clarification and finally i have sacrificed myself and i told that lady staff to clear all the outstanding bills then she calculated nov month bill and excess amount plus one month rental charges plus additional charges total around rs 1350, after waived the amount finally she told me to pay rs 1, 000 then i told toi give the certificate but she refused to give in writing and finally i have paid all outstanding bill amount and told to change this number to prepaid. Due to your behaviour of your staff myself and my daughter suffered (Mental and physical tension) for last two months and my expenditure for current trip is more than the bill paid to your company for last six months. I am not satisfied with their behaviour to me, as a defence person serving in border and what about illiterate people. Please intervene them and it should not happen to poor and illiterate people.

Mobile number - [protected]
Last week i had ported my sim from airtel tamilnadu to airtel karnataka. After one week i was asked to change the sims on my phone and the new sim was activated. I am able to recieve calls and sms but i have no way to recharge my number. I have tried all online services. Even the guy at airtel service center is not able to recharge my number. I have tried customer care number too but its useless because i dont get a chanse to speak to an actual person. I feel the network is useless. I will wait for another day and i will be switching to a better network.

I traveled to united kingdom on 9th of september. And on that day i had a discussion with airtel customer support and got my bill plan changed to 149 roaming pack also as advised by your team i had deactivated my voicemail service. (Screenshot_1 in attachments). Received confirmation from airtel on the same day for voicemail deactivation. (Screenshot_1_1 in attachments).

And for your reference the next 2 months of my billing was perfectly fine according to the plan i was on and there was no voicemail charges applied. (Screenshot_2 in attachments).

After 2 months being here, all of sudden on october 30th i receive a message from airtel that my voicemail service is active and my charges are 720 and on 2nd november it was 1080. I have been calling your team from that day. (Screenshot_3_1 in attachments). I even tried deactivating it from my phone again but it said there is no voicemail service active (Last message in screenshot_1_1).

And as per conversation with airtel customer executive, he said you cannot activate/deactivate voicemail service from your handset when you are not in home country/network. So question is how did the service got active on 30th october as airtel executive itself said it cannot be done from the phone when number is not in home country.

Further i kept getting messages for these and your team kept saying we cant see the bill you need to contact us after you bill is generated (Screenshot_3_2, screenshot_3_3, screenshot_3_4 in attachments).

This has been pushed for a month now, and as they have got the bill now get this sorted!!

My customer id is [protected] . And my mo. No. Is [protected] .
Last week I got call from airtel dth and they says if you recharge with 1199 within 2 hour we give u same package that u seen in last time . I recharge with 1199 .All chanels that I seen last time packages . After 1 and half day 50 % chanels are stopped by airtel dth . I called customer care they says that chanels are not in your package . I sayd you promised me that all that chanels are you can seen that is in your last package . Many time I call customer care but they not respond .
Airtel cheated with me .They tak 1199 rs and don't provide me good service and all chanels that they promise.

I called up Airtel customer care at 121, an executive guided me the process of conversion from postpaid to prepaid.
Then I went to an Airtel Store for the same.

The store people told me that they don't have the application form for getting my no. conerted to prepaid in Jharkhand as my postpaid no. is of Andhra Pradesh. And to my surprise, they even told me if I want to keep using this no. I should take the cheapest plan and keep paying my bills.

I called up customer care no. who told me the same process of conversion to prepaid again as told earlier by them.

Next day, I get a call from customer care telling me a different process for conversion. They gave a call back only because I gave them a poor rating.

Moreover, they expect me to pick up their call as many a times as they call me up during the day.

They have wasted a lot of my time and energy on this simple task.

I asked them to provide a solution in email.

I got an email which says to send an sms to 1900 with PORT (Mobile No.)

I followed this step too. Now the company needs to give me UPC according to the mail so that I can go ahead with the process of conversion from postpaid to prepaid.
I have not received UPC yet.

Please provide solution asap as I don't want to pay my postpaid bills without any reason and convert to prepaid as soon as possible.

Please provide a solution to my problem.
The company is using the policy of ' Let the buyer be aware' which is quite shameful and a big spot on such a big company.

Thanks to Jio fir providing great services at such a good and economical price.

I am Rajat Kumar Pradhan Consumer id-[protected] is recharge Rs 1199 on Dt[protected] the UDP pack .From that day we are seeing the oriya package till 23rd Nov 2017 but after 24th Nov 2017 that was disconnected and the customer service told that the pack was not included at UDP pack.After seeing one month the oriya package was changed. I have another Airtel digital dth connection with consumer id-[protected] that is also stop recharging due to same problem