Airtel Complaints & Reviews

I have raised complaint on 18 nov as i am facing problem with recharge. Every time when i call to customer care (198) they will raise one more complaint and they will inform like we escalated this issue to concern team issue will be resolve in 48 hours, but complaints are not resolving. Due to this issue i am not able to call any one form 10 nov

Connection number:[protected]

Complaint details:
18 nov complaint number:conrc[protected]
20 nov complaint number:conrc[protected]
22 nov complaint number:conrc[protected]

As discussed with cusomer care executive, mnp charges should be ₹19 only. But here in jajpur road, odisha mnp centre ask for ₹100. Even they refused to talk with customer care executive. Actually what is happening here i am totally confused. The same airtel retail store persons were not willing to talk with same organization airtel-customer executives. Asking regarding the charges they said that the amount ₹100 is only porting charges. Again i have to give extra amount excluding ₹100 for other recharge packs. What a # is this. I guess a lot of customers who want to mnp their number to airtel had also dropped their porting plan due to this type of corruption by mnp centres. Please take necessary actions regarding this., otherwise customers will not go for mnp their numbers to airtel anymore.

Address of mnp centre - authorised dealer - harsh & co,
Bypass, jajpur road (Byasanagar), odisha-755019

I am getting an incorrect bill since past 3 months. I have raised my concern twice to the contact center but again got an incorrect bill today. I have taken a plan of 399+ taxes but i am getting a bill of rs. 946/- where i am charged for services like sms which have been offered to me for free. The charges were waived off from past 2 months but i can't keep repeating my complaint. Need an end to this!

I have tried to take loan of mobile data... But all of my balance got deducted insted... And even mobile data hasnt come.. It happened around 6days back... Dont know the date exactly... Kindly look on this
I recharged my account with 49rs through paytm for 3g balance at 11 in the night today... But didnt get the data credited in my account when i checked it after 12.. But amount of 49rs is deducted from my account... Kindly look into this and reply me soon

I am airtel network user from new delhi and having 6 connection of airtel no. (Prepaid and post paid both), currently from last 1 month network condition of airtel is very pathetic and bad, i also lounge a complaint on airtel portal about this from the number ([protected]) but no any action taken from company side, we are even not able to receive any call from anyone due to network issue, after we are getting msg alert for missed call, then we came to know that some one is calling, internet connectivity so poor even in 4g speed,
We are very much upset and frustrated because of this, because in current scenario mobile is a part of life and it create a problem in our day to day routine job.
Pls rectify it otherwise we have to switch some other network.

I did a recharge of rs. 399.00 to avail the benefit of free local+std calls + 1 gb data for 70 days. It was done after getting promotional messages received from airtel. But, today, after expiry of only 28 days, my outgoing calls are being charged which should have been free for 70 days. Requesting airtel to extend the free calls + 1gb data for balance 42 days.

Hi,

There was a wrong deduction of my account balance today for airtel number [protected]. 35 rupees was deducted due to lifestyle dressing room service. Could you please refund the money as the money was wrongly deducted. I request to not to repeat this kind of deductions in future as it leads to low balance trouble unknowingly.

Regards,

Suvankar maji
[protected]

Attention: mr. Joseph george & others

I am being cheated by airtel since the last 2-3 months!... Account no. [protected].

I am being charged rent for 3 connections even though one connection has not been working over the last two months or so due to a problem at airtel end. The situation has been persisting in spite of several complaints looked over the last couple of months or so. (Telephonic request no. 67963523.) in order to ensure continuity of services, i am compelled to pay the rent for all 3 connections in spite of communication to airtel about the fault from this end... This means that airtel is charging and forcing me to pay for services that are not single provided.

This is downright harrassment and cheating.

Resolution hoped :
(1) refund of the excess amount charged
(2) all three connections to be in order
(3) no additional charges to be charged to me for the resolution (Includes - ensuring that all three connections work.)
(4) compensation equivalent to atleast one month's rent for the harrassment caused by airtel.

S. Dutta
Chennai

Before recharge i check my offers it shown 200 mb for 30 days at rupees 29. But i just got only 165 mb for 3 days. and i called them and make a complaint but they didnt help me..iam not good in english so i cant explain the problem with more expansion...kindly request you to make some move against this kind off cheatting.This is not a first time i cheated from this company

This number was ported from bsnl to airtel under plan 649 on1st sept 2017 at bhubaneswar. I have shifted to noida & have requested for changing my plan for delhi ncr. I was told it will be done after 90 days by december 1st, 2017. Suddenly on my mobile the sim provided by airtel, bhubaneswar is indicating "invalid sim w. E. F. 21st november & i can't use my mobile. Details i have posted through email at your email address :[protected]@in. Airtel.com. Immediate action requested.

Dear sir,
I have recharged from my wallet to no[protected] on[protected].Reacharge confirmation was done but benefit was not credited .(.as unlimited calls was free for 14 days as shown in pack ). Money is deducted for calls .I have also complained to customer care there assure me that will find the solution within 48 hrs .but still no action has been taken .kindly look into the matter and do the needful. I have attached screenshot shot of transaction.

Sarvjeet Kaur
Airtel wallet no [protected]

Hi,
Amount of rs 99 got deducted from my prepaid number "international roaming rental charges" without any reason on 2 nov 2017.
Number :[protected]. Please refund me my amount.
Also my data pack expired before 28 days. I had recahrged it on 25 oct and now today on 22 nov i am not able to use my data or call. I had recharged for 349 (Monthly with 1.5 gb per day and unlimited calls) i may have to port my number if these things continue to happen.
It is really very frustrating to keep a check on thse things

Thanks

Sir, I have Recharge My Airtel Number [protected] on Date 23 Oct. 2017 with the Company Scheme Rs. 399.00 for Unlimited Local+STD+ 1GB Data / day on 4G Phone+4G sim 70 din, Trans ID[protected] . But Today my regular balance was deduct andl call was cut with the Reason o[censored]navailable balance. with that call . The Company do Fraud with me . today.

Dear operator,

My mother is using your mobile services for number [protected] and from past 2 days she is not able use her phone due to some issues from your end.

She has been complaining at your costumer care number about the same, but they are not at all helpful.

They have been telling her that it will start to work in 24 hours, then 72, and then many more hours are being added, still not working.

Your costumer care has been behaving very badly, saying "naa ho raha sahi, kar lo karna hai".

Then she finally came to know that her issue is not even got registered as they did not register her complain.
Let me know if what is your solution to this problem or we should switch to other better service providers.

We placed our trust on you and your services, but as it appears they are not mobile services but "get harassed services by airtel and its staff"

Regards
Laxmi devi patrawat
[protected]

Hi, i am not receiving any sms from any network except airtel most of the times, further i am not getting messages from various banks, irctc, makemytrip etc. This problem started from 21th nov 2017 and i have contacted customer care atleast 20 times since then, everytime they tell me that the complaint has been logged and will be resolved by such and such date and time and i never get any response. This is really frustrating as i am unable to do online banking at the moment and this is impacting my work big time. My number is [protected], please resolve immediately. Rgds, shailesh

I have tried to recharge my airtel no with rs.448 through my airtel app on 20th november, monday, 2017. I experienced that the online recharge service and airtel payment bank services are very poor quality. I have faced a high level of mental stress as my money has deducted and recharge not done. I don't have any option then to wait for the refund of my money.
I have mailed my query to different authorities of airtel but there is no any action taken by the higher authority of airtel. I would personally suggest to everyone, to not avail the online recharge facility with my airtel app and airtel payment bank.

My request is for a refund of my money as soon as possible.

Sir/ma'am.. I'm an airtel user. I made a recharge of rs 399 on 17th november. Actually before making a recharge i show my offers dialing *121*51# there i found two offers at the same cost. One was 84 gb data (3gb per day) and loc+std calling for 28 days and the other was 70gb data (1gb per day) and loc+std calls for 70 days. That's why i dialed customer care number and asked to avail me the offer of 70gb data for 70 days. The officer i talked to said you can do recharge and you will availed with 70gb data 1gb/day and free calling for 70 days. After that i made an e recharge for rs 399 and i received an sms confirming that you are availed with 70 gb data for 70 days. I'm attaching that sms screenshot. Now yesterday i was using my data and i just found that my data crossed 1gb. My usage was about 1.6 gb yesterday after that i again talked to customer care and asked why it crossed above 1 gb. He said sir you are availed with 84gb data (3gb/day) i didn't want this because there is no fault of mine i confirmed before making the recharge. Sir please help me regarding this. I'm a student it's not easy for me to bear any loss as my needs are less. 🙁

Dear sir / madam,

I have lost my sim on date 22/11/2017 around 3:15 pm while going to tuition.
The last call made was by my sister and we had talked around 40-45 min.
I am not able to reach my number now.

My mobile number was [protected] and i bought it from baltana (Zirakpur) and the same is issued under my father's name. I have this number for more than 6-7 years.

Request you please block it to prevent its missuse by any one.

Last time i raised the complaint about network issues, and customer care people told me they will inform technical team and closed the complaint with out resolving the issue.My old complaint Id: OT[protected]. this is 3rd time am raising the complaint and nothing is rectified. i have 4G connection and it works worst than 2G connection.

I had lost my mobile on 19th nov and taken a new sim of same no which is still not activated. Almost 30hrs are over and i am contacting your customer care from last night but nobody is able to tell why my sim is not activated till now. Your people are having a very casual approach towards my problem. Kindly let me know what is the issue for the delay. My mobile no is [protected].