Airtel Complaints & Reviews

I have recharged 448 plan to my number on 17th november and i have accidentally recharged again today on 19th november. So i would like to ask airtel about any solution for this problem like sending back the money or the extension of the plan from 70 to 140 days. The customer care guy did not respond properly so i am lodging a complaint here.
Thank you.

On 19-nov-2017, around 12:00 a message was received on my mother's mobile phone [protected] from airtel saying that rs 99 has been deducted for classygameandvideo. My mother has not authorised any such request for such a service. When i tried to contact 121, they take you a series of options which never lead to a customer service agent. After a long series of button pushes they ask you to press 9 to speak to an agent, and when you do this you are presented the same option. When you press 9 again, you are told that your time limit is over.

First the service was not asked by the consumer.
Second there is no way of reaching them to resolve this complaint.

Please look into this and refund the amount to that phone number. If i do not get a favourable resolution to this in a reasonable, i will have to reconsider using airtel services.

Their is network but the internet speed is very low like 1mbps. And some times the net work of airtel is been completely blocked.
Plz i request u to solve this prblm other wise i will port to any other sim companys.. Plz sot this out quickly... I am using airtel since last 8 years i like airtel very much but now i hating it bcos of network problems. So plz solve it...

Hi. Earlier my service provider for the number [protected] was vodafone, but at my residence i was not having a perfect network, so i changed to airtel with a hope that i would get perfect connectivity, it was going on well but from last few days the network has dropped to zero. The external world is not able to contact me or vice versa. When i m in office i am not able to contact my family or they can contact me in emergency. This is a big safety issue for me and my family, also being cut off from my office once i am at home may lead to losses and my performance failure, i have already made a complaint to airtel, but there is no response from your side. Here want to make a cautious statement that if the problem is not resolved, i would take the services of some other service provider and would not pay the bills from now on, as i am not getting the service as promised by your company.

Regards

Rupesh

I was applied my port facilities on 4th November from RCOM to Airtel Services but now matter is pending and due to this I am not able to talk my official person as well as non-payment of any net banking.

Airtel Customer care is asking me your request is under process but it will be resolved asap but still my port facilities is pending.

I have been trying to recharge since night but its getting unsuccessful. When contacted to customer care, they are saying it will get rectified soon. But i need to make some urgent important calls. This is hampering my routine works.

I would like to complaint about the same and also since last 4-5 months i am facing issue with your network.

Please call on [protected] for more details.

I have another airtel connection in delhi which has gone to auckland after paying roaming fee of rs 3998/ on 10 nov 2017, its net is working but there is no incoming calls and no any out going calls connecting. We talked to customer care executive on 198 and was told to contact nodal officer. We contacted to nodel officer but no use. We also connected to airtel centre at vishnu garden for 2 days, they wrote an email to head office, but no solution has come up. Then we gone to customer service center janak puri, new delhi. On 17.11.17 and 18.11.17 and they asked us to change the net work available over there, got changed the net work for 2 days but nothing came out. We are in problem as this phone is with my daughter and she is there on student visa. We are to tensed due to non working of phone. Kindly do the needful to resolve this problem.
Thanks
Jaipal singh.

On 4th november 2017, i have recharged my mobile ([protected]) with rs.169 (Corresponding trans id:[protected]. The benefits corresponding to rs.169 are unlimited local+std calls and 500mb data/day, valid for 28 days. But, from today morning onwards, all my calls are being charged from my main account.

That means the recharge benefit of rs. 169 was given to me only for 14 days, whereas it should have been given for a duration of 28 days.

Debit freeze on airtel account? Is that even serious.. Like, why do you even let people open an account guys?

Now, my simple question. Sweet and straight. I loaded money onto airtel money. Now, i want it back as i hardly find any use of that. Get my money back.

Like, how do you think to make fool out of people.. Do you really think people woulf stick to you when we have other options out in the market??

Man, how did i even think to port my number to airtel... Good that i stopped it right away.

Clear?.. Next, lets meet on social media.

[protected].

My wife is using my mobile number for few month on post paid connection. Last month october i visited a. S. Rao nagar branch requesting them to change my post paid to prepaid. They said come on 13th or november, when i visited the branch today, i. E., 18th nov-2017, they say, that the server is down. They said the same in october too. Now i didn't use even a penny or not called a single call. I got a new bill adding the october bill rs.595.76/-, which comes to rs: 1302.58/-

I called the customer care and have requested to wave off november's bill and will pay october's bill and have asked them to disconnect my number. She only took the request for disconnecting, and said she can only wave off rs.100/-.

Now, this airtel is unnecessarily charging huge amounts all the time, inspite of their airtel store's sole responsibility, they are imposing unnecessary amount on us saying its rental amount, wherein if the number got transferred or converted to prepaid, i would only pay rs: 595.76/- instead they are charging me rs.1302.58/-

Now i request you to do me the needful justice.

Thanking you

Team,

This is in reference with my airtel ([protected]) postpaid bill generated date (7-nov-2017) for an amount of rs.1060.82

Breakup of rs.1060.82
Monthly rental : 399
Additional internet used charges :500
Tax: 161.82

Bill attached.

When the amount of allocated internet for the month got over by 6-nov-2017, additional internet charges have been levied from 09-oct-2017 to 6-nov-2017. Does airtel think customers are fools? This kind of fraudulence is definitely not an acceptable factor. Considering this, i am initiating a legal action in the local judiciary against airtel.

Kasiviswanathan
[protected]

I have recharged with 399 pack but my free voice call service is not working since last five days. I have called the customer care but they concluded the matter saying it is a technical issue. When i asked them to transfer the call to senior official, they said that all the officials were busy. Plz resolve the matter.

I recharge my number with 175 rupees
In this offer your company tell to give 2 gb data for 28 days but i got only 1 gb data
Why should they do not gave me my remaining 1 gb data when i use my first 1 gb data
I complaint about this fraudy offer by airtel should give to the customer
Please fix my problm as soon as possible and give me my remaining 1 gb data balance

Hi,

I’ve converted from airtel prepaid to postpaid on 13-nov-2017 and prepaid sim was deactivated on 15-nov-2017 and still my new connection is not yet activated. I am continuously following up with airtel customer care and store people but no response from 4 days.

Really very much disappointed with india’s fastest network like airtel and didn’t expect this type of service. Please look into my request and do the needful asap. Below are my details.

Number : [protected]
Sim :[protected]u
Mail id : srinivas. [protected]@gmail.com

Thanks,
Srinivas

I recharged prepaid cell phone on 12.11.2017 n 18.11.2017 respectively.
All the time received message recharge successful to the said no.
But the said cell neither received message of recharge neither recharge amount added to the cell account.
On contacting customer care 121 was told the recharge amount will be added to said cell account r repaid to my account by all in vain n wrong till date.
Kindly refund the amount to my surreal account at an earliest. Thanking authorities.

I have upgraded my old airtel sim to 4g i have got the sms that for security purpose sms services will be blocked for 24 hours

Important update: sim change request has been initiated for airtel mobile 77*. Sms service will be resumed after 24 hrs. If not requested for sim change, sms nsim to 51619 immediately.
Congratulations! Your new sim no has been activated for your airtel mobile.

Now it has been...

I recharged with rs 449 pack to get daily 1gb 4g data and calling. However with the data given i am not even able to open a single site on my mobile browser. The net speed is very slow, worse than 2g. Didn't expect this from airtel. I had been using jio before this for 9 months but never faced this problem. Disappointed! This is a bad strategy to retain customers.

Also, the ivr played on calling customer service, never takes one to the customer care executive. No matter what option one selects. Tired of trying to reach customer care executive and finally had to write it down here.

My service o[censored]nlimited calling + 1gb/day for 70 days on airtel no. [protected], being stopped on 28 days for unknown reasons and without any notification.

Since i did not realize this for sometime as notification was sent, i continued using the data and calling which consumed rs100 balance from my main account.

Even the customer care did not helped rather acted unprofessionally and irrational, resulting into waste of time.

Currently i have 5 airtel numbers in my family but such a fraud and cheating, has only deteriorated my faith in airtel service.

Request to take strict action against the airtel.

R/sir
I have paid rs 950.21 through airtel payment bank from my hdfc account. It was sent by cheque to my old address but not received by me. The same cheque sent by professional courier service and money deposited by same courier to bharti airtel. Kindly refund my rs 950.21 at the earliest. Account statement is notpossible for me to provide at this time. I am depositing
Professional courier receipt and cancelled cheque to you. Please do needful. I am fed up explaining about the same so many times.
Regards
Dr balwinder singh
[protected]
[protected]@yahoo.com

Dear sir/ madame

1. I have been using a post paid connection of airtel ([protected]) with infinity plan for some time now. I pay a monthly rental of about rs 890 for unlimited voice, roaming and about 19 gb of data.

2. The pre paid plans provide a much much better offer than any post paid. A 448 recharge gives a user 70 days o[censored]nlimited voice, national outgoing roaming and one gb data daily. For the same service as a post paid user i pay about 2200for 70 days and get much lesser data.

3. I would like to seek clarification from airtel about this policy. Ancestrally a postpaid costomer was a more loyal client and was supposed to get better services and benefits.
However, current sales policies indicate other wise.

4. I would like you to reply as to why i should not shift to airtel prepaid or may be post paid service of some other service provider with better returns. Cause paying more than three times is neither acceptable nor logical.

5. I also intend to highlight this matter with other users and appropriate agencies for clarification and necessary actions.

6. I would like a reply from you about this aspect.