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Airtel Complaints & Reviews

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Updated: Apr 22, 2026

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Address: 600041

Website: www.airtel.in

Due to some network issue at the company's end, the international pack recharge wasn't fulfilled and the moment we reached malaysia / thailand, the packs didn't work as expected; due to the connectivity loss, we had to recharge multiple times of 500 / 100s to get our sim working to contact our parents in india (Which is the first and foremost trouble caused by the company). After a long struggle with the customer care and escalation teams, the problem wasn't resolved and ultimately, after reaching ceo's email address, received a response that the refund was initiated and much to my disappointment, the amount was refunded as a prepaid balance. And, i am unable to use that amount for doing the recharge properly as well! On top of everything, the response from the customer care (Don't even call refer them as customer care going forward) team is pathetic! They are not even ready to hear to customer's complaints/issues, just be attached to their sops which are not written to help customer though! Only escalations to ceo will make them address customer's issues with some attention but eventually end up in torturing the customer.

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Sir on 29 oct, 17 i load airtel money on my airtel payment bank no. [protected] through debit card which trax id is[protected]. But money not loaded but my bank a/c is debited by 1000 rupee.
I complain an email to airtel at [protected]@airtelmoney.com and they give me case no. 957945 and wait for 2 days.
But on 17th nov. They respond my complain that your 1000 rupee is successfully loaded on 13 nov.
But 13 nov i myself load again airtel money through my debit card successfully which trax id is[protected]. For proof i attach my bank a/c statement with this. Plz help to resolve my problem.

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Dear sir,

I had done recharge of 84 days a still 30 days before without completion of days balance is cutting in my account on daily basis. I had tried 198 customer care at least 10 days but it's boring lecture is started and not given call of customers care executive. I have afraid about this matters. So. I raise complain about this in consumer forum both indian and national. This us clearly cheating with customers. Its customer care not support for its customers.

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Address: 560097

Website: airtel.in

Consider these 2 transactions that i made.

1. Airtel money transaction successful. Your account has been debited by rs.2000. Transaction id: [protected] date: 09/sep/2017 11:18. Current a/c balance: rs.0.36. Policy number 20181432 biller - metlife.

2. Airtel money transaction successful. Your account has been debited by rs.2000. Transaction id: [protected] date: 14/sep/2017 11:03. Current a/c balance: rs.0.36. Policy number 20181432 biller - metlife.

Metlife says they did not receive any payment for the 1st one while airtle says it is successful.

Metlife says they did not receive and hence check with airtel money while airtel says their system says successful and hence check with metlife.

This blame game is happening from past 2 months and i have lost my rs 2000 and not getting back from either of these parties.

Since i have used airtel money to do the transaction, i want them to investigate this but they are not doing any investigation.

Am really fed up following up

Oct 6, 2020

Complaint marked as Resolved

this is resolved after long to and fro email exchanges

Airtel customer support has been notified about the posted complaint.

Nov 27, 2017

Updated by jatinshanbhag Hi Airtel team,

Starting Sep 2017, I started paying for my Metlife policy 20181432 through my Airtel Wallet.
Suddenly I noticed that there is a shortage of payment seen in Metlife site.
I contacted Metlife multiple time and they say that they did not receive all the payments that I expect. And they reverted those transactions back.
They also asked me to contact Airtel as they have not received any money back.

Based on Metlife reply, below are the transactions that I did along with their reversal that happened. See we can see the difference clearly of Rs 2000 that I have not received back. This means the payment through Airtel did not go through at the first place. Hence I wanted you to investigate.

You are sending me email that the reversal happened on 18/10. However the reversal of Rs 2000 that happened on 18/10 is for the transaction done on 15/10. Check below table .

Dear Mr. Shanbhag,
Greetings from PNB MetLife!
This is with reference to your email, regarding above mentioned policy number.
We would like to inform that we were in receipt of below mentioned renewal premium towards the subject policy and same has been reversed to your account. Please refer below mentioned payment details for your reference:

I have been telling the same multiple times and instead of researching on my failed transaction

Amount Debit date Premium Amount Amount Credit Date
23/08/2017 1000 18/10/2017
23/08/2017 1079 18/10/2017
09/09/2017 2000 Metlife did not receive and hence they cannot reverse
15/09/2017 2000 18/10/2017

10/10/2017 6000 18/10/2017
Further, we would request you to get in touch with Airtel Money for an amount of Rs.2000/- for more details as the amount is not received towards the policy.
Mr. Shanbhag, If you require any further assistance, please contact us on our toll free number[protected] or you could choose to email us at [protected]@pnbmetlife.co.in
Thanks and Regards,
Harpreet Singh
Senior Executive
Grievance Redressal Team
PNB MetLife India Insurance Company Limited
101, Techniplex 1, Techniplex Complex,
Veer Savarkar Flyover, Off S V Road,
Goregaon West Mumbai 400062.
IRDA Registration.Number: 117. CI No. : U66010KA2001PLC028883,
Website: www.pnbmetlife.com, Email: [protected]@pnbmetlife.co.in
For assistance on call from 8am-8pm:
[protected]Toll Free) OR +[protected]
Fax –[protected]

Hope you take time to investigate further on my issue.

Dec 30, 2017

Updated by jatinshanbhag Hi Airtel Team,

To make this long running issue simple.

The transaction ID [protected] done on 09/09/2017 shows successful in Airtel but not in Metlife.
Metlife who is copied to this email thread has confirmed that they have not received any amount of Rs 2000 as per transaction id [protected] on 09/09/2017.
The refunded amount of Rs 2000 done on Oct-18th is against similar transaction done on 09/15.

So can you follow up with Metlife and convince them that the transaction was successful and get acknowledgement from them.
Because if I contact Metlife they say they have not received anything and hence they cannot research.

Regards,
Jatin Shanbhag

Jan 16, 2018

Updated by jatinshanbhag I do ask Airtel to update but the only reply I get is something like below.

You've had an update to your case RE: [CASE:1062185] Airtel No XXXX Metlife Policy XXXX (# 1285068) on 01/07/2018 08:57am:
Dipti Trivedi said:
Dear Customer,

Greetings from Airtel Payments Bank!

This is with reference to your email regarding recharge transaction [protected] initiated from Airtel Payments Bank XXXXXXX.

We have noted your complaint with reference number 1285068 and will get back to you with an update by 2 working days.

If you have any other questions, feel free to reach out. We will be glad to help in any way we can!

Thanks for being a part of the Airtel Payments Bank family!

Best Regards,
Dipti Trivedi
Service Specialist
Airtel Payments Bank Limited

Jan 27, 2018

Updated by jatinshanbhag ####Whatever I request Airtel their reply will just be the same answer everytime#####

Hence replied again as shown below

Hi Airtel Team,

The refund of Rs 2000 that you mentioned as done on 18th October is for the one against the Rs 2000 transaction done on 15th September.

1. Airtel money transaction successful. Your account has been debited by rs.2000. Transaction id: [protected] date: 09/sep/2017 11:18. Current a/c balance: rs.0.36. Policy number 20181432 biller - Metlife.
2. Airtel money transaction successful. Your account has been debited by rs.2000. Transaction id: [protected] date: 14/sep/2017 11:03. Current a/c balance: rs.0.36. Policy number 20181432 biller - Metlife.

Metlife says they did not receive any payment for the 1st one while airtel says it is successful. When I asked Metlife to research they started reverting the payments and the payment that was credited back on Oct 18th is against the transaction id [protected] and not against transaction id [protected]
Metlife says they did not receive and hence check with airtel money while airtel says their system says successful and hence check with Metlife.
This blame game is happening from past 2 months and i have lost my Rs 2000 and not getting back from either of these parties.
Since i have used airtel money to do the transaction, i want them to investigate this but they are not doing any investigation.
Am really fed up following up

Regards,
Jatin Shanbhag

From: Do Not Reply [mailto:[protected]@airtel.com]
Sent: Saturday, January 20, 2018 11:25 PM
To: Shanbhag, Jatin
Subject: RE: [CASE:1062185] Airtel No [protected] Metlife Policy 20181432 [CASE:1285068]

========== Please reply above this line ==========
Hi Jatin.[protected]@fmr.com,
Your case RE: [CASE:1062185] Airtel No [protected] Metlife Policy[protected]# 1285068) has been responded on 12/30/2017 10:31pm

Dear Customer, Greetings from Airtel Payments Bank! This is with reference to your email regarding recharge transaction [protected] initiated from Airtel Payments Bank [protected]. We regret the inconvenience caused to you and We would like to apprise that transaction is failed and amount has been successfully reversed in account on[protected] refund transaction id [protected]. If you have any other questions, feel free to reach out we will be glad to help in any way we can! Thanks for being a part of the Airtel Payments Bank family! Best Regards, Vrushika Service Specialist Airtel Payments Bank Limited

***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************

Mar 15, 2018

Updated by jatinshanbhag is this a waste forum where we don't get any replies?

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Address: Bangalore, Karnataka, 560003

Broadband number; [protected]

Which some technical issues broadband was slow for that i didn't made bill payment of september 2017. For that connection got disconnected in october first week. But u people's are generated bill october also which there was no usage.. Still i made payment got that and given closer request. But stiill u continue the billing and generated november bill also which is not acceptable. Pls close the connection and refund which i made october's bill amount back soon

Any assistance pls call me [protected]

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I have recharged 448 plan to my number on 17th november and i have accidentally recharged again today on 19th november. So i would like to ask airtel about any solution for this problem like sending back the money or the extension of the plan from 70 to 140 days. The customer care guy did not respond properly so i am lodging a complaint here.
Thank you.

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On 19-nov-2017, around 12:00 a message was received on my mother's mobile phone [protected] from airtel saying that rs 99 has been deducted for classygameandvideo. My mother has not authorised any such request for such a service. When i tried to contact 121, they take you a series of options which never lead to a customer service agent. After a long series of button pushes they ask you to press 9 to speak to an agent, and when you do this you are presented the same option. When you press 9 again, you are told that your time limit is over.

First the service was not asked by the consumer.
Second there is no way of reaching them to resolve this complaint.

Please look into this and refund the amount to that phone number. If i do not get a favourable resolution to this in a reasonable, i will have to reconsider using airtel services.

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Address: 505301

Website: Airtel company

Their is network but the internet speed is very low like 1mbps. And some times the net work of airtel is been completely blocked.
Plz i request u to solve this prblm other wise i will port to any other sim companys.. Plz sot this out quickly... I am using airtel since last 8 years i like airtel very much but now i hating it bcos of network problems. So plz solve it...

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Address: New Delhi, Delhi, 110059

Hi. Earlier my service provider for the number [protected] was vodafone, but at my residence i was not having a perfect network, so i changed to airtel with a hope that i would get perfect connectivity, it was going on well but from last few days the network has dropped to zero. The external world is not able to contact me or vice versa. When i m in office i am not able to contact my family or they can contact me in emergency. This is a big safety issue for me and my family, also being cut off from my office once i am at home may lead to losses and my performance failure, i have already made a complaint to airtel, but there is no response from your side. Here want to make a cautious statement that if the problem is not resolved, i would take the services of some other service provider and would not pay the bills from now on, as i am not getting the service as promised by your company.

Regards

Rupesh

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Address: Sundargarh, Odisha, 769014

I was applied my port facilities on 4th November from RCOM to Airtel Services but now matter is pending and due to this I am not able to talk my official person as well as non-payment of any net banking.

Airtel Customer care is asking me your request is under process but it will be resolved asap but still my port facilities is pending.

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Address: Hyderabad, Andhra Pradesh, 502300

I have been trying to recharge since night but its getting unsuccessful. When contacted to customer care, they are saying it will get rectified soon. But i need to make some urgent important calls. This is hampering my routine works.

I would like to complaint about the same and also since last 4-5 months i am facing issue with your network.

Please call on [protected] for more details.

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Address: 011

Website: Airtel. In

I have another airtel connection in delhi which has gone to auckland after paying roaming fee of rs 3998/ on 10 nov 2017, its net is working but there is no incoming calls and no any out going calls connecting. We talked to customer care executive on 198 and was told to contact nodal officer. We contacted to nodel officer but no use. We also connected to airtel centre at vishnu garden for 2 days, they wrote an email to head office, but no solution has come up. Then we gone to customer service center janak puri, new delhi. On 17.11.17 and 18.11.17 and they asked us to change the net work available over there, got changed the net work for 2 days but nothing came out. We are in problem as this phone is with my daughter and she is there on student visa. We are to tensed due to non working of phone. Kindly do the needful to resolve this problem.
Thanks
Jaipal singh.

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Address: 507115

On 4th november 2017, i have recharged my mobile ([protected]) with rs.169 (Corresponding trans id:[protected]. The benefits corresponding to rs.169 are unlimited local+std calls and 500mb data/day, valid for 28 days. But, from today morning onwards, all my calls are being charged from my main account.

That means the recharge benefit of rs. 169 was given to me only for 14 days, whereas it should have been given for a duration of 28 days.

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Address: 560102

Debit freeze on airtel account? Is that even serious.. Like, why do you even let people open an account guys?

Now, my simple question. Sweet and straight. I loaded money onto airtel money. Now, i want it back as i hardly find any use of that. Get my money back.

Like, how do you think to make fool out of people.. Do you really think people woulf stick to you when we have other options out in the market??

Man, how did i even think to port my number to airtel... Good that i stopped it right away.

Clear?.. Next, lets meet on social media.

[protected].

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Address: Hyderabad, Andhra Pradesh, 500062

My wife is using my mobile number for few month on post paid connection. Last month october i visited a. S. Rao nagar branch requesting them to change my post paid to prepaid. They said come on 13th or november, when i visited the branch today, i. E., 18th nov-2017, they say, that the server is down. They said the same in october too. Now i didn't use even a penny or not called a single call. I got a new bill adding the october bill rs.595.76/-, which comes to rs: 1302.58/-

I called the customer care and have requested to wave off november's bill and will pay october's bill and have asked them to disconnect my number. She only took the request for disconnecting, and said she can only wave off rs.100/-.

Now, this airtel is unnecessarily charging huge amounts all the time, inspite of their airtel store's sole responsibility, they are imposing unnecessary amount on us saying its rental amount, wherein if the number got transferred or converted to prepaid, i would only pay rs: 595.76/- instead they are charging me rs.1302.58/-

Now i request you to do me the needful justice.

Thanking you

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View replies

N

nampally mounikahu

from Hyderabad, Telangana

Oct 11, 2018

Charging huge amount on postpaid bill... No proper services. For 15days bill was 299/- for 2days delay payments they are chrgng 100rs..Before taking some they are not informing... How people are using this network I am not understanding...

N

nampally mounikahu

from Hyderabad, Telangana

Oct 11, 2018

Charging huge amount on postpaid bill reason they are not mentioning for 2days bill delay they charged 98rs it's the current bill to charge as much as they need... If it is delay for 1week so you can charge..
I don't know how people are using this network

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Address: Bangalore, Karnataka, 560068

Team,

This is in reference with my airtel ([protected]) postpaid bill generated date (7-nov-2017) for an amount of rs.1060.82

Breakup of rs.1060.82
Monthly rental : 399
Additional internet used charges :500
Tax: 161.82

Bill attached.

When the amount of allocated internet for the month got over by 6-nov-2017, additional internet charges have been levied from 09-oct-2017 to 6-nov-2017. Does airtel think customers are fools? This kind of fraudulence is definitely not an acceptable factor. Considering this, i am initiating a legal action in the local judiciary against airtel.

Kasiviswanathan
[protected]

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I have recharged with 399 pack but my free voice call service is not working since last five days. I have called the customer care but they concluded the matter saying it is a technical issue. When i asked them to transfer the call to senior official, they said that all the officials were busy. Plz resolve the matter.

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Address: Hoshiarpur, Punjab, 146114

Website: airtel

I recharge my number with 175 rupees
In this offer your company tell to give 2 gb data for 28 days but i got only 1 gb data
Why should they do not gave me my remaining 1 gb data when i use my first 1 gb data
I complaint about this fraudy offer by airtel should give to the customer
Please fix my problm as soon as possible and give me my remaining 1 gb data balance

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Address: Hyderabad, Andhra Pradesh, 500039

Hi,

Iâ€™ve converted from airtel prepaid to postpaid on 13-nov-2017 and prepaid sim was deactivated on 15-nov-2017 and still my new connection is not yet activated. I am continuously following up with airtel customer care and store people but no response from 4 days.

Really very much disappointed with indiaâ€™s fastest network like airtel and didnâ€™t expect this type of service. Please look into my request and do the needful asap. Below are my details.

Number : [protected]
Sim :[protected]u
Mail id : srinivas. [protected]@gmail.com

Thanks,
Srinivas

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Address: Srinagar Kashmir

I recharged prepaid cell phone on 12.11.2017 n 18.11.2017 respectively.
All the time received message recharge successful to the said no.
But the said cell neither received message of recharge neither recharge amount added to the cell account.
On contacting customer care 121 was told the recharge amount will be added to said cell account r repaid to my account by all in vain n wrong till date.
Kindly refund the amount to my surreal account at an earliest. Thanking authorities.

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