Airtel Complaints & Reviews

On the 12th on dec (2017) airtel stopped service to my sim for no apparent reason. When i visited airtel office at 8th mile t dasarahalli bangalore, i was asked if i have adhaar card. I informed my adhaar card has not arrived yet and no number yet. Also it was not mandatory (Yet) to update adhaar. Rep goes on to state i need to submit address and id proof. I do that and without any explanation whatsoever rep goes on give ma a new sim card pack. Says i need to pay rs25. Says it is because duplicate sim had to be issued.
My service was deactivated for no reason, and i had to pay for it.
I was told sim will be activated in 5 hours. But took a day or more. After that i am unable to send smss.
All airtel customer care numbers 121, 198, [protected] etc lead to same ivr with no way to get to speak to a person to sort this out. Customer care for pre paid customers is non existent. I want to sue airtel!

I have an airtel prepaid connection number [protected]. Whenever i was in roaming i am unable to make outgoing calls, but receive incoming calls. When i am in home network i have complaint lots of time to customer care and they said it has been solved, but the problem remain as usual. Now i am in roaming and facing same problem. I am really fed up with this kind of poor services from airtel

As per the income tax rules we are deducting tds from the monthly usage amount and paying the net amount to airtel,. Till date there is no pending amount. For the last 7 quarters we have paid tds amount of rs.44043 /= which they have not updated in their records. Even after submission of tds certificates airtel is debarring our lines regularly. We are suffering and struggling for nearly 2 years. No dutiful, sincere & responsible person is with airtel to redress our grievance. There are 100s of mails, telereminders, innumerable complaints

We have exhausted our patience. We need not suffer for their inefficiency and mismanagement. Please redress our grievances

After changing network from bsnl (Odisha) to airtel (Karnataka), i am unable to do recharge.
After activation of new sim, i have tried to recharge using paytm, airtel app but the recharge is failing due to some technical error.
Transaction id
[protected]
Please look into this issue and refund the amount which has been deducted from my account.

Hi sir/madam,

I am unable to make std call from karnataka since a month and it’s not installed even today. I have raised many tickets but nothing has been addressed so far. Whenever i call an std mobile number with +91, i get a voice saying "std and isd facilities are not available on your mobile number, please contact...".

But it works in the below scenarios:

1. Outside karnataka [andhra pradesh] with +91
2. Inside karnataka but without +91.

I have tried all the possible ways as below advised by airtel cc, but no luck. And just leftover with hands full of tickets, that are on hold, active.

1. Restarting phone
2. Enabling std/isd – cc verified it as well
3. Sim replacement
4. Plan change
5. Tried the sim in another mobile.

I remember all this happened when i have tried to change the plan from mobile app and could see still the freebies and booster change are still in progress since october 2017 in the transaction history section of the app.

Please help me advising on this issue and try to resolve it asap. Am very tired following up this issue with cc and fed up updating every

Mobile number: +[protected]
Tickets created:
81047984, 80907338, 80786457
Similar issue found for reference:
https://www.consumercomplaints.in/airtel-unable-to-make-calls-c1729391

Thanks
Janakiraman

I use airtel postpaid as well as prepaid last month bill charges is extra not proper ivr service wastage of time on solving issue. Yesterday i was recharge my airtel prepaid i activate in rs 18 all callls on 30 p/m my balance is dedcted service not activated
This time also use ivr option could not get customer on line with talk to complain
I want to stop prepaid and postpaid service what i do for that?

I have ported my number from tamil nadu to bangalore, after putting the ne sim im not able to recharge. i have tried calling the airtel store on 27 th main road, HSR layout, about 100 times, but no response, not able to contact customer care on 198, kindly look into the matter and provide a solution asap. it has been lot of inconvienence .

I port my airtel prepaid number from andhra pradesh circle to delhi circle. The porting is done on 14 november 2017 but i cannot recharge my number. I visited one airtel store here in delhi and still they are not resolving. They are telling there is some system errror and they have put up a complaint.
Now i can only receive phone call, cannot make outgoing calls due to low balance.
Kindly look into the matter asap

I completed one app purchase that told me for six months i will get 60 gb data like for one month 10 gb data, i got my 10 gb data only one month when i completed that offer so please help me out of these my number is ([protected]) it's airtel postpaid so please kindly help me out of these is my complaint otherwise what can i do i don't have data left in my phone

Airtel network is down and i'm unable to make and received any calls on below mentioned numbers:

[protected]
[protected]
[protected]

I have checked one of the person near to my place and he is also not able to make calls from airtel. Even i'm unable to receive calls from my office and my business is getting hamper.

Can you please check this on priority as there is network blockage in my area.

Address: shilpi goel
A-7 ashoka niketan,
Opp, yojana vihar,
Near anand vihar.
Delhi : 110092

Note: i came to know that there is network issue in manak vihar area.
Can you please check where is the issue as we are unable to make and receive calls.

I port my number vodafone to airtel services last month.
While porting number executive commited for 349/- plan but the plan applied is 399/-, i have screenshot of conversation which i m attaching for your reference, the number from which i received call is [protected].
I went to airtel gallery for solution but they said 349/- is postpaid plan, there is no such prepaid plan available in prepaid,
That means i received fake information from airtel team, and now the number is not reachable, why should i pay 399/- if i choose plan 349/-
I sent mail to airtel [protected]@in. Airtel.com email id but no reply received yet

I am seriously irritated with the airtel network.

Hi, this is to inform you that the customer care executive are not providing proper information as when i asked about why my plan has not expired and i was not knowing about this so i recharged with a new plan, may be the info was correct but the way she handled my call was not correct, she was saying ("aapne kyun kiya, yahape call kyun nahi kiya") and said m transferring your call to the supervisor, this is not the way to talk with your customer, i am your customer from the last 2-3 years, and only because of your service and the trust i have on airtel. But the way these people handle your customers, it ll not retain them. Instead, it's a reason for port out. And i do have the call recordings, hope you will look into this.

Dear team.

My name maaz shaikh my mobile no. Is [protected] i port my no. Reliance cdma to airtel last week my problem is i received a call from airtel customer care executive mr tushar jadhav he told me port my no.in airtel he told me offer 299 rental all std call local call and national roming incoming free and 21 gb 4g and 3g free a month but he is giving me plan 399 all local std and national roming free and 10 gb data free.
Please clear my curry immitlly.

Thanks regards.

Maaz shaikh

[protected]

I bought a new prepaid sim card from your kamannahalli branch, they charged me without receipt rs. 130/= and in addition there is no talk time or data
Can you please clarify was to genuine payment
Secondly, is there a direct number through i can contact you to clear my complaints
My contact number [protected]
My new sim number
[protected]

Regards
Alva

"Dear Partner, find DSA sim swap request error against of SIM < 4g blank sim no. > and mobile no . DSA Error Description : SIM already assigned to another number"
This is being shown but I have never upgraded before to 4g. I want a 4g sim I have complaint this to the shopkeeper but this issue was not resolved. What should I do?...

From past 2 weeks i am getting message that modelmaniaw service has been activated & rs 35 is getting deducted weekly. Till today 2 deductions have already happened, on 2nd nov-rs 35 & on 9th nov-rs 35 deducted. I have not requested for any such service & kindly stop it immediately including refund (Rs 70). Already i have checked this forum and this has happened to many other customers too. So this is unfair play and harassment by airtel which should stop. I have already raised complain reference number pr[protected] and waiting to see the action from their side.

I, anup kumar choudhary want to say that today i have lost my mobile phone having airtel prepaid sim card of mobile number [protected] at kolkata during my visit for work. I want to be locked the existing number with immediate effect. Please lock my sim card mobile no. [protected] till further issue of new sim for same mobil number. Please do needful with intimation.

Dear sir/madam
This mail may be considered as notice and complain against your service. I would like to mention that as per call from your back office [protected] at 15:30 hr (File attached) proposing 399 plan the person itself declared that 399 plan is fixed which included gst or any other type of service charge. Please listen to the attached 3gp recorded file. You can find it 3:40 minute onward. This is one of the reason for which i am agreed to take this connection. However when i received the bill it is showing extra charges. Kindly see my bill. According to the commitment the charge will be = voice (399/30) x18 +sms 4.50 = 243.90. Hence i am paying this only. I would request you to correct the bill. Previously i have complained about the data on dated 24/09/2017 09:30:30 pm and replied on thu, sept 28 2017 at 5:27 am and partially it has been solved.
It concludes that reputedly you are harassing me. You are trying to cheat me every time. This is very alarming and well enough to rise a complain against you in consumer care. Please go through the recorded file and give service as committed. Below summary is given below.
1. Commitment: 399 plan with gst and other charges (Fixed as said by the representative).

Originally happened: as per last bill calculation done wrongly. Correct calculation is given above.

2. Commitment: monthly 11 gb data.

Originally happened: given after complain dated 24/09/2017 09:30:30 pm but only for 6 months.

3. Commitment: unlimited whatsapp and facebook after finishing data.

Originally happened: situation not came till now.

4. * i have another recording that the your back office representative asked to give rs. 50.00 before getting sim card but till it is mystery for me. It should be placed in deposit money in my bill. It is not there. Hence please correct it.
Further i would like to mention that the same mail sent to [protected]@in. Airtel.com on 29th oct but till today no reply or action has been taken. The extra amount has been added in the current bill.
With regards
Dr anup mondal
[protected]

My name K Bala Ravi Kumar Varma for sim proof with aaddhar with same name
I make change Bsnl no [protected] to Airtel Network sim no[protected], when I completed my transfer documents with Airtel and reached to kuwait with new sim but it is not activated, so what should I want to do to activate my sim it emergency, I need a help

I have transferred rs 250/- on[protected] from phonepe to my airtel payment bank upi ([protected]@airtel). Now, money has been deducted from my icici bank which is linked with phonepe and phonepe claims that my transaction is successful. The utr number they provided matches with bank invoice transaction (Utr number is[protected]. However, airtel claims that there is no transaction received. Phonepe claims that transaction is successful. If their both claims are correct, then how come my money has deducted from my bank and it is not to be seen anywhere? I contacted them several times, but airtel cc are adamant to answer my queries, i have written to their grievance officers to no avail. Now, please help me to find my money.

For your reference i am providing you the case number of airtel, transaction numbers with phonepe and my bank.
Airtel case number :966454.
Phonepe transaction number : p1710301738253628241864.
Bank transaction number:[protected].