Airtel Complaints & Reviews

Dear sir,

I would like to complain about the lack of response or poor customer service provided by airtel. I've been using airtel postpaid connection corporate plan, number [protected]. I'm having serious issues with airtel network in my apartment which has 6 towers and nearly 3000 residents living in cochin, kerala. The call gets disconnected in between or i'm unable to make calls, also the mobile data in 4g and 3g is extremely slow. All of the people living in this apartment has the same issue with airtel, network is very poor here and most of them has already ported to vodafone or idea as they have already complained to airtel several times and no action was taken to resolve the complaints.

It's been 1 year since i'm submitting the same complaint to airtel and 3 site engineers has visited the location during this time. All 3 engineers who visited confirmed that there is network issue and they have submitted the data and report they collected from the location to airtel network team. All my complaints was closed with a response that airtel acknowledges the network issue and a tower maintenance is in planning and issue will be resolved in 90 days. I've tried to port several times in between and airtel customer care contacted me and promised that they will fix the issue in a week which never happened or no one from the escalation team bothered to call me back again.

Below are some of the complaints i've raised with date and reference numbers for the same issue,
1, 31 march 2017 - reference no: 75171890
2, 30 june 2017 - reference no: 77360467
3, 17 july 2017 - reference no: 77823029
4, 27 october 2017 - reference no: 80600560

It's been more than 1 year since i'm raising the same complaint and they have not bothered to fix it yet. Airtel customer service is absolutely pathetic and their escalation team is worse. They only provide false promises and fake commitments. This is my last try as i'm fed up of complaining for the same issue. Request your help in this matter. Please let me know where else can i complain other than the useless customer service of airtel.

Thanks,
Varun

My name is k. S. Chidambaranathan and i am an old man of 77 years. Suddenly airtel deducted rs. 99/- from my account saying that it is for superstore service. On enquiry with them they have told me that i have activated it through net. I am not using smartphone with net connection and i wonder how could i activate it through my mobile net. I also don't understand what nonsense the airtel's superstore service. It is only a airtel's superfraud service. They refuse to refund the amount to me which was taken from me by some tricky and fraudulent way. They are stealing their customers. I am going to change from airtel to some other genuine providers.

On nov 3 i have recharged amt of rs.149 to airtel no [protected] n got offer of all local call free. The offer expired on 29th day, so i recharged same amt on dec 2nd. But i've not received the offer of free local call hence i recharged on dec4th same amt but still the offer is not recharged. Amt being charged to the local. So i request you please pay me back 149*2 to my account or activate the offer and recredit 149.

S of yesterday news i recharge my mobile with 199 plan, unlimited call offer with 28 days validity.

But message received that recharge my mobile with unlimited call plan with validity 4 day,

I called customer executive, she told that it was special offers for special no..

Have u mentioned any whare that??? It is special offer

Airtel service of mobile recharge making fool us

Last week, i got call from airtel that there is offer on my setup box. The offer was if i changed it to hd, i would get two months subscriptions at rs.600. After two days i called the customer care and confirmed the offer again that the two months subscriptions are free. After the engineer came and changed the box, the channels didn't start. The engineer called me after half an hour that i have to recharge base package separately and two months subscription is just for hd. It's not free for complete package. Before the change, nobody mentioned it or made it clear to us while we repetitively asked whether two months subscriptions are free. When we called the customer care, we were told to recharge base package. After complaining, they even restarted channels for a day. Next morning, we found that the channels turned off and we have to recharge. When we called the customer care, no action are taken. They told us to recharge again.

I was to lodge a complain for misinformation, lying by omitting, and unethical behavior.

I ported my docomo number to airtel on the 24th of november and after inserting the new sim on 29th i didnt receive any signals till today 8:47am 5th december.
This is not a joke, the airtel customer care people and supervisors have continuosly given me fake hopes that i'll be getting it in a day or two or 4 hours
Since 6 days im not in contact with anyone.
Hopeless involvement from the customer care's end.
Im sick and tired of calling the customer care almost on a daily basis.
In todays world how important is it to get otp's for online transactions i'm unable to do any of it, i'm so helpless about it i personally went to the airtel store also they also didnt respond well.

I got a message from airtel saying thanks for subscribing to hot chillies service for which i did not subscribe. My balance got deducted for rs 50.
This is not fair. Airtel should not deduct balance without user consent. All the services should be manageable through the airtel portal and each and every deduction should be traceable. This will severely damage airtel's reputation. Kindly do not do such things in future...

Hello team,

I wish to bring your notice that there is a airtel broadband junction box in front of my house. And this junction box is causing a lot inconvenience as i could not park my four wheeler in front of my house and more over because of this junction box many are keeping the garbage bags near this box which is creating a mess daily.

I hereby attaching photos for reference.

So please consider this request and do the needful.

Thank you,

Location of the box:

L. M. S street p. N. Palayam coimbatore - 641037

Dear sir /mm
I m frm bihar dist:- kishanganj
Today frm 7:40 pm networks are in not services. Same problem happens before some days. I[censored]r cmpny not taken action in this problm we are sry to port out frm airtel.
In ur network this problm occur randomly in weeks.
Sry to say this bt ur services are very poor & bad condition.
Frm
Abu nouman
[protected]
Abu. [protected]@gmail.com

Dear sir,

I was used a airtel number since last 10 years, but unfortunately i was gone out of country oman so that time i can not use my number so my mobile number (+91-[protected]) is allocated to other person, how its possible??.. My all groups and family has a airtel number (+91-[protected]) and i cant communicate to their.

I was used as a pospaid since last 10 years, see my all bill detail and before going oman number was converted on to prepaid number

So i already requested to current user for this number (+91-[protected]), but he cant understand and not giving to me this number re-back.

Kindly i hearty requested to you, please release my same number. (+91-[protected])

I want my airtel number same as before (+91-[protected]) kindly do the needfull help.

Waiting for your positive reply in my fever.. Airtel is good service provided but i cant use it. Please do the needfull help

Mobile number details.

Missed airtel mobile number :- +91-[protected] (Prepaid-last 2 month before last 10 years postpaid)
Name; japan mehta
D. O. B:- 23/12/1981
Address. D-8, kamnath ro house, opp-v. D township, nandelav, bharuch
Current number. :- +91-[protected]

Dear sir,

I was out of station and couldn't use my airtel sim# [protected] (4g sim card) for some months (Nearly 5-6 months) and now i have returned from my onsite visit. But now i need this sim card to get renewed. So please do the needful.. I gave this contact number to most of the daily activities and please get the issue resolved at the earliest.

Thank you..!!

When i moved in to my new building three years ago, i asked airtel to install a connection. They said they’d visit in 7 days and never did. I tried for almost three weeks. Now i got a call one week ago saying that they’re providing v fibre at very cheap rates with good fup. I told them to confirm if it was really available and they made me wait five minutes and confirmed with my building, my wing and flat number that they’d send an executive to tell us more and that the connection would be up and running in 72 hours. Today i called again and asked them for a new connection and they accepted. They had no records of my previous request and the stupid employee kept telling me about the plans for 20 minutes and at the end of the call after confirming the exact location and asking for landmarks and stuff he told me to wait while he confirmed my appointment. Two minutes later he goes “i’m sorry sir but our people have confirmed that we cannot provide you with a connection.”
Why are you doing this airtel? The customer care people just keep making promises and then say it’s not feasible?! Is this v fiber thing only for a select few areas for advertisement? The buildings which are barely 20 metres away have your broadband and here i have been trying for three years and yet you guys treat customers like this!
I will wholeheartedly recommend that people never buy your services if this is what your “all india connectivity” looks like!
The unholy address where your executives never come is - kanakia samarpan, off w. E highway, asha nagar, kandivali east.
In case you’re going to actually address this concern, here’s my phone number so you can check your records - [protected].

You can get in touch with me at [protected] (Nishant makkar)

I have 4 numbers in my family names and they are as follows:
1. [protected]
2. [protected]
3. [protected]
4. [protected]

From the last 3 years, we have been facing issue on no network when we entered our home. The address is 66, pocket-2, ground floor, jasola, new delhi-110025.

Your engineers visited and mentioned that there is extremely week network at jasola pocket -2 and hence in side home there will always be a problem.

Moreover when i again spoke at call center, i was told that the complaint is closed. If the problem is not resolved how can the complaint be closed.

If this is not getting correcting in next 4 days time, i will be lodging a complaint on trai and moving ahead for portability for all my family numbers mentioned above

You can get in touch with me at [protected] (Nishant makkar)

Nishant makkar
[protected]

My number is [protected] i have subscribed for 2499 plan and a child number is free in this plan. When i received my bill, there is a rental charged for child number too.

As discussed earlier with nodal officer, he clearly told me that "you will not charge a single rupee for child number".

I have send mail regarding this so many times but there is no resolution.

There was one more issue that i cant manage my child number in my airtel app.

Every time c. Care team said that it will resolver in 24 hrs. But problem is still pending.

My name is venkatesh g s my mobile no is [protected] they have collected by name [protected] has collected my business detail and cheque they are telling me now 100 mbps is not there in our area before collecting the documents they should say now they are telling why are they fooling the public it looks like fraud i need my documents to be returned immediately its toomuch i called this no[protected] this person is telling you talk to company we are not responsible we are facing worst experience from your company my address details is sri lakshmi narasimha dental labs 6/2 8th main 18th a cross n s palya btm 2nd stage bangalore 560076 they want to doop the public and reach their target

Dear sir/madam

Subject: request for a ‘cell phone/mobile phone tower’ in barengaya
Village, belthangady taluk, d. K. District. Karnataka.

I myself mr. Nagaraj rao live in below stated address
Kattathanda house barengaya village, belthangady taluk, d. K. District.
Karnataka.

I am writing this letter behalf of my village people. Barengaya is a
Village in belthangady taluk of d. K. District, karnataka with an
Average population of about 4500 and consists 6 shops, 3 hotels, dairy
Cooperative society, govt primary & high school, co-operative society,
Cottage industry, grama panchayath and a post office. The village is
About 8kms away from the famous ‘sri kshetra dharmastala’ and about 3
Kms far from dharmasthala-kukke subrahmanya road.

As the village does not have a cell phone tower (Of any network
Provider). Since there are 4g/3g/2g towers located in neighbor
Villages (Air distance 2.5 kms) i. E. Nidle and kayarthadka village
Including telephone exchange with broadband service, we can’t either
Make calls nor access internet because of very poor network coverage
(2g only) caused by external obstructions (Trees, hills and mountains)
We villagers are finding it difficult to connect efficiently to the
Outer world in this era of information technology. Often we feel
Deprived of some of our basic rights because of this.in the era of 4g
Neither do we have adequate land phone connectivity or broadband
Facility, not to mention students and farmers. There are thousands of
Students and farmers resided in this village

Installing a cell phone tower could be a solution to all the above
Mentioned problems and would be advantageous/profitable mobile
Operators. Villages are many times quoted as the backbone of india.
“empowerment of villages is the empowerment of india” they say.

On behalf of all villagers i request to take action in this regard at
The earliest and connect barengaya village to the outer world by
Installing a cell phone tower in our village.
Thanking you
(Signature of villagers)
Ph-[protected]

I payal customer of airtel payments bank want to know the reason of freezing my account and debit transactions.
Credit transactions are allowed but i can't make any debit transactions and i want to transfer the balance amount to my bank account.
Therefore i kindly request u to pls do the needful as soon as possible.
Thanking you,
Your's truly
Payal

1900 per port ka message nahi jata h. Jiske karan muje port krane me asuvidha ho rahi h phone no [protected] h. Please 1900 per port hetu sms seva suru karne ki kapa kare. Bar bar sms karne per sms fail ho jata h. Company ke complaint 198 per bhi sunwai nahi ho rahi h. Please slove my problem. Muje dusri company ke net se judna h. Karpya meri madad kare.

I am the estate manager and my entire society depends on the service of airtel. The society is situated at golf course road gurgaon and i have been calling the senior staff of airtel for activation of around 35 centrex numbers from past 5 days but getting no response. They do not bother to even pick up the call and revert back. Even the area in charge does not bother to revert back or get the complaint attended..

I haven't been using airtel mobile bearing no. [protected] & [protected] at villa no. 178, the neighborhood, kompally, hyderabad, pin 500014. We have 350 villas gated community spreading in 350 acres of land in kompally. We have been facing signal problem in spite of registering complaint before airtel there is no use. Nothing has taken up. The registration complaint no.79340683. Registered in the month of september 2017 and the concerned network in charge name is mr. Arun his contact no. [protected]. He is least bother about take a call and resolve issue. I have been chasing this guy's but no use hence, this post