Airtel Complaints & Reviews

I port my [protected] no from tata docomo to airtel but when dail from another no. it tells that invalied no or dail no. is wrong. It causes to me highly inconvince since dailer not able to contact me. Therefore it is requested to redress the same being a valuable customer n also build a new relationship since Bharati Airtel is a no 1 company.

We got a call from airtel customer care [from [protected]] on 4/11/2017 at 12:13 pm that if we recharge our airtel digital tv (Id: [protected]) with rs.1199/- then we will get 12 months extension of our plan (Value prime kids). We recharged with 1199/- on the same day at 1:15 pm but sorry to say that we received a sms at 1:20 pm that airtel has changed our base pack to "ultd tv 12 m gec+reg csd pack" in which we can see only free to air channels.

We lodged a complaint to airtel customer care [[protected]] on 6/11/2017 regarding this matter and they said it will be resolved within 24 hrs (Reference no.:[protected] but no resolution even after 48 hrs.
Then we lodged a written complaint on airtel website on 8/11/2017 at 12:30 pm (Reference no.: dt[protected].

We got a call from airtel customer care ([protected]) on 8/11/2017 at 2:54 pm that this problem occurred due to wrong information conveyed to us from airtel customer care executive; now if we want our previous pack we have to pay more to airtel!!!

Our question is that who is at fault for it: airtel customer care or we?
And for airtel customer care executive mistake why we will have to suffer?

Please help us in resolving our problem in either way:
1) airtel change our base pack to value prime kids 12 months validity as they promised
Or
2) full refund of our money along with compensation for misguiding us!!!

Thanks.

Dr. Himanshu varshney
[protected]

Sur/madam, on 4 th november 2017 i made a recharge online from my net banking on my airtel number [protected] from best offers of rs.399 but due to airtel maintenance work, it was not reflected. So i made another recharge of rs. 399. The transaction i. D of both recharges are ([protected], and [protected]), and it was made online on my airtel app through net banking, please kindly refund one recharge which was done two times,

After swapping the sim from 3g to 4g message option is not working.
Tried of adding the message center number. But still it is not working.
Please provide the solution.
My airtel number is [protected].
Please provide the solution as for as possible.

Even customer care number is not responding or working or options or not connecting to customer care people.

I have recharged my prepaid number by ₹299 on airtel company offer of giving 84 days unlimited talktime but company has stoped the service in 4 days. And on talking with customer care they are not ready to give that service and saying that they are not even afraid supreme court even if you fill a case. Customer care talks very rudly to their customers

Very very bad data service showing h+ and the speed gets not even of 2g. First time with airtel and very bad experience but the voice seems to be fine.

I think in order to compete with other telecom companies and just to be in the market airtel provides good plans but the data services is a complete waste no use had to use wifi instead of mobile data to surf internet.

I think airtel needs to understand that with good plans quality is very important. I'm not sure if the issue with the data will resolve or not.

I am using Airtel postpaid from since last 4years and recently from last 5months till date no complaints were solved by airtel regarding network issue in my virar maharashtra (401305) area.
many time i called customer care of airtel but they are pleasing that there is a work going on ...i dont know from last 5months they are working on which tower...still they are sloving the network issue in my area,
i request not to buy airtel sim in my city virar, rest you may purchase and even i my going to port my service provider ...

Dear sir,
I have visited airtel office near jalahalli cross, bangalore-57 for porting my mobile number to airtel because of low signal problem. But the person in their office refused to port the number unless i am ready to pay a total of rs.520/- for 3 months data pack. I need only talk time pack not data, but he was not ready to port the number for anything less than rs.520/-. Now i am going to any other providers which has better signal in my house. Why airtel allowed their employees to exploit the poor customers like this? Is it really legal?
Regards
Prakash

I have an open service request on Network issues[protected] with Airtel for over a month now since the day I ported the number to them. The matter is with Appellete Authority which just a call center with people who are just "order receivers" and don't have any authority, problem solving capability or customer service attitude (they don't respond to email or call back). They claim to be the "highest authority you can reach to". Talking to a senior person is not an option, even talking to a supervisor is a challenge because they are never there on the floor when you call them.

On Airtel website it is mentioned Mr. Navin Pathak ([protected]) as the head of NCR Apellete Authority. I tried calling the number and it goes to the call center. The email id is generic and goes to the their back office / call center. I don't understand why they have a put a name if no one can reach him. Just complying to TRAI requirement may be but they don't mean to be helpful. Basically you are throttled at a low level clerk in the call center by design. Welcome to the corruption in Private Companies in India.

The solution provided to me is that they need to setup a Tower to improve reception without any timelines, which will take at least 4 to 6 months as per my understanding. There are many interim / temporary solution available but they don't seem to be interested to provide one.

I can't port the number for 90 days and I have to wait for 90 days to escalate to TRAI. Knowing these Airtel is taking advantage of my situation.

I am really sad to see the level of customer service in our country. I am posting this with a hope that others should know about these issues and set their expectations appropriately.

One of the worst ever service i have seen.

Customer service people are not just employees. They should train well enough to handle and admire the customers.

Airtel nevertheless you will loose your businesss if customer care and service department are not upto the mark + Attitude.

@First - Throw away Koramangala outlet people.. fit for nothing. They made me to run for 2 days to port the number and atleast it didnt happen...

I tried to load my Airtel wallet, money was deducted from my credit card but wallet was not loaded with money.

Pls find below the message which is having transaction ID

Hello! You have initiated to add Rs.448.0 to your account [protected]. Please keep the txn id[protected] for future reference

My sim has been duplicated and used by someone else which is been as roaming when called, when am using this sim from past 9 years, on 6th November 2017, my sim stopped working and when I checked with customer care supervisor, they informed me that its been duplicated on 6th November at 12.25 pm, and when I tried to call that number which I was using, someone replied from West Bengal, can you guys tell me how one can duplicate the same without owners permission or biometric verifications, is this what Airtel providing security for customers number ??is Airtel not trustworthy to use, this is what a customer expects after 9 yrs of Airtel service ? Can you please take necessary action on this...

My number which was duplicated was [protected]
Owner Name-Rajesha S J
As of now I have blocked the sim for security reasons, am gonna register a FIR for this hopeless act by Airtel, this is just a not acceptable scenario from Airtel,
Never expected this from a India, s largest Service provider, don't just bluff customers by giving fake advertisements, if you are really concerned about the customer, try to solve this issue such that it may not happen to other customers

Call me on [protected] for more info

I had paid rs.1520/- at captioned office on 18/10/2017.
Through cash deposit, for which i have a confirmation slip.
I had inserted 3 rs.500 notes and 1 rs.20 notes, though the bill was
For rs.1512.74 only.
Even after paying on 18th octrober, i’m stil receiving calls to pay
The bill.
I visited your office in fort on 1st november, there i was informed
That the payment has gone to airtel money. It will be solved in 24 hrs.

Not only the problem is not yet solved but outgoing calls were stopped
On 4th november and the outgoing calls were stopped on 5th november.

I have also received new bill of rs.2198.85. I am being inconvenienced a lot.
I want to close my airtel connection.

What a worst network airtel. I called customer care support for resolv my low speeds of network 4g is automatically converted into 2g and speed was very worst. I can't able to use. Each and every time i put aeroplane mode for connecting 4g data. But still my issue was not resolved. I request to connect high official but my cal was disconnected. Everyone telling different settings for connecting data. Everyone says ur problem resolved in 30 minutes but not resolved.. What a worst # network this airtel

Since yesterday, 7th nov 2017, my outgoing calls are getting stopped abruptly for few hours and again it is getting resumed. This has happened today as well i. E. 8th nov 2017. The reason is non-payment but my connection is prepaid and i have sufficient balance in my account with validity. Infact my internet is also working properly.

This is really ridiculous. Please see to this matter because this is this is hampering smooth working.

Hi team,

From past 2 weeks its raining heavily in chennai and the network coverage, data etc was too slow. Why this is happening now as well. I have paid 179 rs for the data pack and i am not able to use the data properly as there is no proper network. Please assist on this. I am based on omr.

Even google maps is not working because of the poor network.

Recently i had ported in my teeno sim into airtel and then upgraded it from 3g to 4g. Nd recharged it with rs. 449 in order to have unlimited local and std calls and 1 gb data per day. But now any of those plan are not active. I can't make any call local or std. Nd even i am unable to reach any of your customer care. Your portal for speaking any executive officer is worst. Please do something that can be helpful to me.

Dear sir/mam,

I have been complaining about network issues inside and ouside of my home. But instead of resolving the issue airtel network team call me daily to check.

Please suggest any solution to this persisting issue. We are not able to reach the members at home.

Pin code 560061
#6, ashwathakatte street, chikkallasasndra, bangalore

Do we have any signal enhancer for this issue.

Regards rashmi

I have ported for my above no and till this day it has not been activated on my post paid and my port no is 217117 and it was done on 1 st of nov and i have given my aadhar no and biometric to your franchise. Kindly reply me on my email [protected]@gmail.com. I hope that my request will be taken immediately. Kindly send me message on my airtel no [protected]

Hi,

I have done all the prerequisites to port my number from reliance gsm to airtel and got message that it will be processed by 6th november 2017, but as i can see my reliance gsm sim is still working and didn't receive any message about porting is being done or not.
Please let me know or help me to get it done as soon as possible
My mobile number to port.: [protected]