Airtel Complaints & Reviews

Today i recharged for 1 year subscription of rs.5801 (Infinity hd pack) with airtel digital tv. But the validity was showing until nov 19, 2018 instead of nov24, 2018.
When i contacted customerservice i was transferred to 2 different people and landed with the floor supervisor, i was told that validity will be only for 360 days and not 365 days. When i asked him to take up a complaint on my name for this issue, he refused saying its not a complaint and he wont take it.

1. Why does airtel cheat the customers by saying 1 year subscription and reducing 5 days in it? Where in the world do we have 360 days for 1 year?
2. How can the customer service agent refuse to take up a customer's complaint?

I would like my 1 year subscription to be given for 365 days.

I called the customer care to stop one of my packages and the guy did so. Then, i wanted to ask him about some other information but incessantly said that 'thank you for calling airtel, have a nice day!'. I told him repeatedly that i wanted further information but he was rude and acted like he was doing a favor to me by talking to me. This was the last nail in the coffin for your customer care behaviour. I'll disconnect my connection as soon as my current validity expires. Your customer care sucks! Absolutely pathetic services! My id mobile number is ([protected])

I have switched my network to airtel. Since from yesterday night i can airtel bars in mobile but no services are activated. I dont have any other number. My ported airtel number is [protected]. I tried to call 59059 for tele verification too but it is connecting to some hello tunes. Airtel is really irritating customers in the intial stage only. Please help me to resolve as soon as possible consider urgency and if any inputs you can contact my friend contact number [protected].

Dear sir,

I am fool for using airtel services

Since last 9 years complete my postpaid number [protected] i was strictly warn about network services. Will quite for the same issue.

I was there before 3 days and pay the full bill by card. And also given the document and got a h2 prepaid sim card. They given surety for automatic close postpaid then use this prepaid and activate calling on 59090 and some recharge 6 rupees

But from morning my number close and when do the procedure it not register on network... I am far away from your store...

Very bad services i feel again...

Inline image


Best regards,
Chaudhari bhavesh m.

Mob : [protected], [protected]
Email : [protected]@yahoo.co.in
_
A positive attitude

Activation delay of new postpaid connection, due to poor service. Irrespective of positive verification and submission of all relevant documents, airtel fails to activate new connection within time. Several follow up with airtel customer care representative in vain. Airtel failed to provide connection even after a week. Highly disappointed with service. Complaint ref no provided by airtel customer care representative doesn't show any records in airtel website.

I have linked my aadhar number to my airtel mobile number, but later on found that they have open my airtel bank payment account without my consent and permission. Further they have activated my direct benefit scheme also. When they have not been given the permission. I have called and written to customer care, but poor response. They are asking me to submit the details of my aadhar card, to de-activate the account. My question is while opening the account you have not asked any question, paper or sought any permission, wheras to deactivate the account, now you are asking all such documents. Is it fair. Secondly the customer care don't call to us also to rectify their mistakes.

Dear sir/madam,
I have a post paid connection which no is [protected], i had paid monthly bill amounting to 1800.00 on 15.11.2017 (One day later of due date) by state bank debit card. Unfortunately air tell denied to acknowledge of paid amount and disconnect my connection. Though i have written and verbally requested them several times.in this regard i want justice. Please look into this matter urgently and do need full. I need also compensation for harashment from air tel last seven days.
Looking forward for your kind cooperation.
Regards
Kali sankar ghosh
Note. Please see the trail mails of communication with air tell representatives.
Dear kali ghosh,
Greetings from airtel!
This is reference to your email regarding payment made for your airtel fixedline number.
I am unable to process your request since your airtel landline number along with the std code is not mentioned in your email.
Please write to us with your land line number along with the std code or dsl id in the subject line.

Best regards,
Amrutha pinnu
Service specialist
Bharti airtel ltd

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 18/11/2017 11:02:01 am
Subject: please resolve my problem as earliest (Most urgent)

Dear sir/ ma¿am,

This is in relation to my last bill cycle, due on 14th november, 2017, amounting to rs 1782.87. I had made a payment of rs1800 on 15th november, 17 (My bank statement shows payment credited to air tel), using my debit card, online, clearly putting in my number correctly.in spite of this i have been receiving reminders to make the payment form your end. My bank statement clearly shows that the amount has been deducted from my account, which i¿m attaching below. It is extremely unfortunate that i have to face this despite having made my payment on time. I strongly believe that you will look into this matter and resolve the same as soon as possible. I have communicated the same to one of your customer care official-suman mukherjee.

Looking forward to your promt response.

Thank you

Kali sankar ghosh

Kali ghosh
Nov 20 (4 days ago)


To 121


My air tel no is - [protected] and std code - 033

Thanks and regards

_
Yours truly
Kali sankar ghosh


Kali ghosh
Nov 21 (3 days ago)


To 121


Dear madam,

Please find attached bank statement, where shows air tel credited money (High lighted portion).
Looking forward for your immediate action and activate my mobile number.
Regards

Attachments area

[protected]@airtel.com
Nov 21 (3 days ago)


To me


Dear kali sankar ghosh,
Greetings from airtel!
This is in reference to your email seeking status of payment made for your mobile number [protected].
As discussed, i would like to inform you that currently i ma unable to trace your payment hence payments made through online would be credited by[protected].
Note that services on your number are active and working fine.
Once the payment is credited to your account, you will receive a confirmation sms. You may also check the status of payment made by sending an sms pay to 121 (Toll free). To view your bills/payment history/make future payments, you may login to https://airtel.in/121.
Thanks for reaching out to us.
Delighted to assist you.

Best regards,
Priya pandey
Service specialist
Bharti airtel ltd

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 21/11/2017 12:36:29 pm
Subject: re: [|bal|ref56090974|] please resolve my problem as earliest (Most urgent)

Dear madam,

Please find attached bank statement, where shows air tel credited money (High lighted portion).
Looking forward for your immediate action and activate my mobile number.
Regards
Kali

Thanks and regards

_
Yours truly
Kali sankar ghosh

On mon, nov 20, 2017 at 10:51 am, kali ghosh wrote:

My air tel no is - [protected] and std code - 033

Thanks and regards

_
Yours truly
Kali sankar ghosh

On sat, nov 18, 2017 at 3:18 pm, wrote:

Dear kali ghosh,

Greetings from airtel!

This is reference to your email regarding payment made for your airtel fixedline number.

I am unable to process your request since your airtel landline number along with the std code is not mentioned in your email.

Please write to us with your land line number along with the std code or dsl id in the subject line.

Best regards,
Amrutha pinnu
Service specialist
Bharti airtel ltd

— original message —
From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com
Cc:
Sent: 18/11/2017 11:02:01 am
Subject: please resolve my problem as earliest (Most urgent)

Dear sir/ ma¿am,

This is in relation to my last bill cycle, due on 14th november, 2017, amounting to rs 1782.87. I had made a payment of rs1800 on 15th november, 17 (My bank statement shows payment credited to air tel), using my debit card, online, clearly putting in my number correctly.in spite of this i have been receiving reminders to make the payment form your end. My bank statement clearly shows that the amount has been deducted from my account, which i¿m attaching below. It is extremely unfortunate that i have to face this despite having made my payment on time. I strongly believe that you will look into this matter and resolve the same as soon as possible. I have communicated the same to one of your customer care official-suman mukherjee.

Looking forward to your promt response.

Thank you

Kali sankar ghosh

¬


Kali ghosh
Nov 21 (3 days ago)


To 121


Dear madam,
Please activate my mobile, which has been disconnected. Just now i checked.
Regards
Kali sankar ghosh


Kali ghosh
Nov 21 (3 days ago)


To 121


My phone is now disconnected by you. Please activate now. This is most urgent.
Regards
Kali sankar ghosh


[protected]@airtel.com
Nov 22 (2 days ago)


To me


Dear kali ghosh,
Greetings from airtel!
This is in reference to the email regarding non-receipt of payment confirmation for your airtel mobile number [protected].
As per telephonic conversation, i have checked our records and found that there is an amount of rs. 1782/- payable for the bill generated on 27/10/2017.
If you have already made the payment, share with the payment details as listed below as per the payment mode:
Credit/debit card:
I. Amount
Ii. Date of payment
Iii. Credit card/bank statement showing the debit
Iv. Bank name
V. Location of payment
Vi. Reference number
Quick and convenient payment options are listed below:
1. Visit www.airtel.in
2. My airtel app. To download the app, click www.airtel.in/5/nv
3. Pay from your phone through airtel payments bank, dial *400#
4. Visit an airtel relationship center. For details, sms arc to 121 (Toll free).
Thanks for reaching out to us.
Delighted to assist you.

Best regards,
Snitarodrigo kennedyrodrigo
Service specialist
Airtel ¿ india¿s fastest network

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 21/11/2017 01:50:35 pm
Subject: re: re: [|bal|ref56195380|] please resolve my problem as earliest (Most urgent)

Dear madam,
Please activate my mobile, which has been disconnected. Just now i checked.
Regards
Kali sankar ghosh

Thanks and regards

_
Yours truly
Kali sankar ghosh

On tue, nov 21, 2017 at 12:58 pm, wrote:

Dear kali sankar ghosh,

Greetings from airtel!

This is in reference to your email seeking status of payment made for your mobile number [protected].

As discussed, i would like to inform you that currently i ma unable to trace your payment hence payments made through online would be credited by[protected].

Note that services on your number are active and working fine.

Once the payment is credited to your account, you will receive a confirmation sms. You may also check the status of payment made by sending an sms pay to 121 (Toll free). To view your bills/payment history/make future payments, you may login to https://airtel.in/121.

Thanks for reaching out to us.

Delighted to assist you.

Best regards,
Priya pandey
Service specialist
Bharti airtel ltd

— original message —
From: hyperlink "mailto:hyperlink"mailto:[protected]@gmail.com"[protected]@gmail.-com"hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:hyperlink"mailto:[protected]@airtel.com"[protected]@airtel.com"hyperlink "mailto:[protected]@airtel.com"[protected]@¬airtel.com
Cc:
Sent: 18/11/2017 11:02:01 am
Subject: please resolve my problem as earliest (Most urgent)

Dear sir/ ma¿am,

This is in relation to my last bill cycle, due on 14th november, 2017, amounting to rs 1782.87. I had made a payment of rs1800 on 15th november, 17 (My bank statement shows payment credited to air tel), using my debit card, online, clearly putting in my number correctly.in spite of this i have been receiving reminders to make the payment form your end. My bank statement clearly shows that the amount has been deducted from my account, which i¿m attaching below. It is extremely unfortunate that i have to face this despite having made my payment on time. I strongly believe that you will look into this matter and resolve the same as soon as possible. I have communicated the same to one

Kali ghosh
10:29 am (1 hour ago)


To 121


Payment method
Credit/debit card: debit card
I. Amount : 1800.00
Ii. Date of payment : 15.11.2017
Iii. Credit card/bank statement showing the debit yes bank statement shows
Iv. Bank name : state bank of india
V. Location of payment : anandapur branch. Kolkata 700107
Vi. Reference number ; othpg493928
Today again incoming call facilities has been stoped by your company. I'll proceed to consumer forum /court.
Kali sankar ghosh

I recharged with rs. 899 on 26 oct 2017 and the recharge benefits were unlimited local & std calls with 2.5 gb data per day for 84 days. From today morning my calls and internet usage are getting charged. I approached to the airtel store at sector 5, salt lake. The representative was unable to tell me the exact reason, she was telling some terms and conditions which i challenged and she called a person over phone for details. Finally she told me that she will call me after getting the details within 7 pm today. As expected, i did not receive the call today. Attached is the ticket i had today in the airtel store. I would like to know what went wrong, what are the exact terms and conditions for my recharge of rs. 899 on 26 oct 2017.
I was in roaming for 1 week and often i used to get a message that outgoing was stopped that time, not always though.

Please let me also know the next level of escalation if i don't get a satisfactory response.

I have raised a request to disconnect the broadband internet connection ([protected]) on last week of september 2017. The call center person has confirmed the disconnection request and asked to pay the final outstanding of the usage till date. Which i have paid within the said period.
My expectation was the connection is disconnected and the same confirmation i have received from airtel executive.
Now, they have generated the bill for the month of october 2017 and everyday calling to pay the outstanding bill of november, which is really baseless.
Please look into this asap and try to maintain better name in market...

I narayan mondal, an costumer of airtel mobile service having a complain regarding illegally deduction of an amount of rs. 35 on 24/11/2017 at 2:52pm on account of activation of tiny tv service an rs. 75 towards activation of 'what's mobile service ' on 24/11/17 at 3:04 am.
In this reguard it is mention that i am the only user of this no. [protected] and i have not activated except hellotune. This amount which you have charged is totally illegal. You are requested to refund the amount.

My airtel 4g network automatically changing to 3g network and 3g to 2g and sometimes no network at all. From last 10 day iam facing this problem at home... What is the solution of this problem plz reply fast.... Previously also i faced this issue but after sometimes it's resolved, now again i m facing network issue.. Plz solve this problem or else i have to change the network...

Dear sir,
This is to inform you that my old sim card show rejected in my mobile so i am purchase new sim to airtel prepaid for same number. But after 2 days network bars not shown in mobile. When calling on that number says this number is not in service. So request you to please resolve this problem as soon as possible.
Number is - [protected].

Thanking you
Satendra paswan

I am not using the aitel sim last 90 days it is not valid so i mail to airtel customer care and also. That number is [protected]. I submit details to my nearest office for same number before 9days but that number is given to another person before 3days now that number is very personal to me how to get the same number now. Please help me to solve this problem

Hi have called the Cust Care got some fixes but nothing seems to increase the internet speed pr the call drops. it is the same for my number and also others in my organisation. Almost all using airtel number are facing network issue and 4g is not even giving us 1mbps speed. I have over 90gb of pending data and unable to use any since a month now. it is so slow and inconvenient that I can't even browse the net or make online payments. Customer care is only giving excuses and making us go about in circles. I am posting this complaint on behalf of all Airtel users. We need to get proper service for the bucks we pay. This is equivalent to scamming people.

I have tried to change my airtel postpaid plan for like 5 times still it hasn't changed. I event went to airtel store and they told me that my plan has been changed and it will be applied from when this billing cycle ends but it hasn't changed yet. Now I have 40 GB data still they are producing a bill of 955 Rs. which never goes up above 400 Rs. and from 955 Rs they have applied 500 Rs internet charges even when I have a balance of 40 GB data in my account. Their customer service is worst in the world. Their executives are so clueless, you ask them something and they tell you something else. For each and every issue they only say it is in process and it will be resolved in 4 hours. and Like it wasn't enough their network sucks.

Hi
I would like to register complaint regarding airtel postpaid connections that the consumers are not informed if new cheaper plans with same facility are introduced. The customer care executives report that we can cannot register such complaint. Also these companies spam you with messages which are not relevant but are not informing about consumer benefiting informations.

Recent scenarios i faced where i am a customer of airtel for past 4 years. I recently found out that the postpaid plan i am using is of rs 549 and they have introduced two plans of rs 399, rs 499 which are providing more services than mine and i have not been updated. So as a result they are charging me around rs150 extra for less services.

Also i was informed by customer care to use there app which also does not work properly and is under maintenance most of the time.

I believe the consumer has the right to be informed of such new plans to upgrade and take benefit via sms/one to one communications.

I am c. Jesurajan and my landline number is[protected]. I am using airtel for more than 10 years. For the past 4 years i am using the above mentioned landline number. From june 2017 we have been given 50 percent concession but it was not followed continuously and each month an amount more than the previous one is demanded. If i had known this earlier i would not have opted for the scheme. Though i have been complaining to 121 for the past 4 months there was no response. They have disconnected my service. For the past 15 days it was not active. Accidentally when they came today to canvas for the new modem they found our landline being disconnected and they activated it. I am not satisfied with the airtel customer service. I was mentally disturbed because my concern was not considered. Kindly take action.

My airtel 4g network automatically changing to 3g network and solw internet problem... From last 10 day iam facing this problem at home... What is the solution of this problem plz reply fast.. Before joining airtel i have use jio network... Jio network is giving slow data... That why have join airtel... I heard that airtel is a good network but in my area there is a network problem... Plz solve thiss problem or else i have to change the network...

Dear all,

I think do not mislead all valuable customers who believe in you. I trust your service but i am wrong. Your service is very poor and network is very very very wastage. You give 3g services rather than 4g. You also know jio is good service of all the customer. But your service challenged that your service is better then jio. But no your service is very poor and fraud all customer.

Please provide genuine service.

Please call me any time [protected].

Rs 120 is deducted for ADOFGAMES from my account without my consent.My Airtel mobile number is [protected]. I request to credit the amount and cancel the ADOFGAMES...That I don't know what it's still...I am a privilege customer of Airtel.. actually I called the customer care number given in the SMS but it says there is no such way regarding this. Without asking me they independently deducted the amount..