Airtel Complaints & Reviews

Address: New Delhi, Delhi, 110041

Hi,
Airtel is sending me 7- 8 sms everyday to link my aadhar with sim. They are sending messages even mid night. Yesterday i received the messages at 12.30 am and today on diwali day i received at 12.15 am even though my number is registered in dnd.

This # company is on the verge of closing down and will be taken over by jio soon, will never update my aadhar or recharge any amount with you. The company which can not take care of its clients or customers should be closed down soon

Airtel go to hell, yes, " airtel go to hell " # off, i will not pay you a single penny, go and beg on streets,

T

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Address: Pauri Garhwal, Uttarakhand, 190001

I recharge my mobile a sometimes ago with 399. The offer that i got in the message from there end was, 1gb data per day for 70 days and free calling for the same period. However, it hasnt been 70 days yet and my number has stopped working. First i thought it to be a blackout day for diwali but as the diwali is gone and the recharge is still not working, i request you to kindly do the needful. And please stop making your customers suffer... My mobile number is [protected] and it has been ported as it was a reliance number earlier. Very bad experience.. Wish i had gone for jio just like others

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Address: Chhindwara, Madhya Pradesh, 480447

Website: My Airtel

Dear authority
I recharged my tata docomo no [protected] with my airtel app with rs 133. But this app showing transaction successful and till now i don't get any recharge. I am very disgraceful for this service. Please do as possible for this.

Transaction id-[protected]
Date: 19/oct/2017 18:27.
My airtel no-[protected].
Recharged no-[protected] (Tata docomo).

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Address: 628502

Website: www.ttcsoftssolutions.com

Dear Sir,

I am vijayakumar Managing director of ttc soft solution. Our company is running in Dubai.

I will try to explain you my problem and hope an action will be taken on it.The issue,

We used CUG post paid 5 sim cards in AirTel. my self one sim, then other sims are used by my company staffs.

The numbers are below

1.+91-[protected](My no)
2.+91-[protected]
3.+91-[protected]
4.+91-[protected]
5.+91-[protected]

Per month minimum bill we paid 5000 around.

My problems is,

Often my sim card is not working. Because sim card shows message " No services available". Every time I was registered complaint to AirTel. They told, "your Sim card not working. so please change the SIM card. you will get new sim card from our nearest branch". like that every time told. Already up to 4 times i was changed my SIM card.last 2 months before only AirTel office new branch open in our area. that before we traveled 69 KM to get new sim card.

I asked to customer care, why this problem occurred. they told your device is not supported or u had changed or removed often your sim card from your mobile phone like that they told. But i am not remove sim from my phone.Suppose Sim card removed means, that time signal cut for my sim. so please check my sim availability details during that time.

First time i used samsung S2. Next time Samsung Note4. This time i am using Apple IPhone 7S +. Every phone i used single sim only. My office staffs also same devices. But they are not faced this type of problem. My sim card only got this problem. Last time i asked conformation mail regarding next time this type of problem not occurred. But they didn't sent any mail.

Currently i am in Dubai. For this sim problem, Now i came to India now. Because our company bank transactions, my personal bank transactions and my all clients i give my this phone number.I can't able to transact in bank. Because OTP received to this phone number. every 5 or 6 months once this problem occurred to my SIM. This time also we registered complaint to Airtel. They people told after 24 hours our person contact you. We follow from last 10 days. But nobody contacted. For this sim problem i spend near 20000 to came to India from Dubai. My time waste and money also waste.

So please give me any permanent solution for this problem.

Note: till i am not paid September - 2017 Bill.

Regards,
S.Vijayakumar

Airtel customer support has been notified about the posted complaint.

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Address: 400066

I had received call from airtel representative for offer of ₹399 with 84 days validity unlimited call and 1gb /day internet. I still cannot see the offer on my number yet. Is your services only for namesake??
I was told it will get reflected in 4 hrs but still it's not displaying... Should i keep waiting.. My recharge is zero and i don't have data or balance to make call

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Address: Chennai, Tamil Nadu, 600119

Website: myairtel app

Hi sir i am diptiranjan nayak and my mob no-[protected] i try to load money on airtel payment bank rs 5000 but payment failed after 5min one notification will come again try your transaction and i try sucessful but rs5000 not credited to my wallet it credited to my airtel main balance on no [protected] and i try to airtel payment bank many times but they tells u contact airtel operator and also try to contact many times but they rfuses to cancel the transaction to credit to myairtel wallet or bank ac. Pls help regarding this
Airtel money transaction id[protected]
Icici card tran id-410834

Thanks and regards
Diptiranjan nayak
[protected]

Oct 20, 2017

Complaint marked as Resolved

hi sir today morning some one calling thats no 7431937502 tells i am calling from my airtel app at 7:37am tells rs5000 is pending state asking me card details i.e credit card or debit card i tell credit card again asking me card no and card expiry date i am not providing expiry date after that call disconnected tells thank you.. thanks and regards diptiranjan nayak 9791054762

Airtel customer support has been notified about the posted complaint.

Oct 20, 2017

Updated by diptiranjan nayak hi sir today morning again some one calling thats no [protected] tells i am calling from airtel payment bank at 8:46am tells rs5000 is transfer to cc asking me card details i.e credit card or debit card i tell credit card again asking me card no and card expiry date i am not providing expiry date after that call disconnected tells thank you..

thanks and regards
diptiranjan nayak
[protected]

Oct 20, 2017

Updated by diptiranjan nayak hi sir again some one calling tell i am from airtel mob no-[protected] at 2pm tells i am transfer to my super visor hold some min afer that tells callback later.

thanks and regards
diptiranjan nayak
[protected]

Oct 20, 2017

Updated by diptiranjan nayak hi sir again some one calling tell i am deepika from airtel mob no-[protected] at 3.8pm tells process our backend team resolved within 72hrs.

thanks and regards
diptiranjan nayak
[protected]

Oct 20, 2017

Updated by diptiranjan nayak hi sir i am also receive one email from [protected]@airtel.com
[protected]@airtel.com
3:12 PM (3 minutes ago)

to me
Dear Diptiranjan Nayak,

Greetings from Airtel!

This is in reference to your email requesting refund for your Airtel mobile number [protected].

At the outset, we regret for the inconvenience caused to you.

As discussed with you on [protected], we have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Anusha Pothuganti
Service Specialist
Airtel ¿ India¿s Fastest Network

Oct 24, 2017

Updated by diptiranjan nayak hi sir still no update after 72hrs

thanks and regards
diptiranjan
[protected]

Nov 01, 2017

Updated by diptiranjan nayak hi sir pls help regarding this

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Address: 411028

Hi sir please solve my problem my internet not working but very slow, or

Give me back my money my airtel mobile no +91.[protected]

Not solve problem still 15 days gone

I am very upset with airtel i am just ported from idea to airtel

I had also call 198, 12118, open network, online complain, but no one resolve my complain

Regards khaled wahab kakar alternate mobile no. [protected]

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Address: Chennai, Tamil Nadu, 600041

I got an sms from airtel that i am eligible for a plan of 399 which is applicable for 84days of validity with ul calls + 1gb/day data. When i was trying to subscribe to this plan, i was told this plan is not applicable & they changed the plan. I tried to talk to customer care team, nodel team & finally to the appellate team. Everyone is acknowledging that there is an issue but no one is giving a convincing solution to subscribe to the committed plan

Airtel customer support has been notified about the posted complaint.

Oct 19, 2017

Updated by er.subha Refer the compliant number : SR#[protected]

Oct 20, 2017

Updated by er.subha Refer the compliant cogcl[protected]. I didn't have the incoming facility during my complete stay in singapore. This was a over-kill & people didn't bother to look into the issue at all.

Surprisingly (Even when i don't have any service) i have been charged for data usage. I haven't enabled any data & my settings are also not allowing the data enblement during the roaming moreover i don't have a service but i have been charged.

I had approached the customer care & nodel team many times for getting the compensation but all i could get is an ugly response with lot of sorry stating that it's a technical issue.

I need equivalent compensation from airtel

Dec 19, 2017

Updated by er.subha From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Monday, December 18, 2017 5:59 PM
To: '[protected]@airtel.com' <[protected]@airtel.com>
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Hi Ms.Vanitha,
Please provide your final stand in this e-mail.

Best Regards,
SUndar

From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Friday, December 15, 2017 11:11 AM
To: [protected]@airtel.com
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Hi,
In reference to below said e-mail confirmation, I got a call on Sunday from AirTel team. After passing the front desk team, I was promised by Mr.Srikanth (who claimed as team leader & final authority for the day) that my plan will be activated for 84 days within a day. Given that it was Sunday he mentioned an additional day is required. He also promised to call me back but not sure whether he still works with AirTel.

Secondly, by Monday morning, I got a call from Ms.Vanitha (Escalation manager). She also assured to resolve the issue in 24hrs of time. Looks like the 24hrs didn’t reach yet!!

Yesterday, I got a call from front desk team & he tried to start the story from scratch.

Hope I don’t need to do a middle man job between the people working for AirTel?

BR,
Sundar

From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Sunday, December 10, 2017 6:29 AM
To: [protected]@airtel.com
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Gentle Reminder!
Best Regards,
Sundar

________________________________________
From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Saturday, December 9, 2017 9:02:55 AM
To: [protected]@airtel.com
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Hi Ms.Vanitha, Ramya,
After a great disappointment of forceful retailer way of recharge, today I have made a retailer recharge for 399 rupees.
The story continues, the plan i have been offered now is for 35 days. I don't understand at all on why you people are giving this much burden to a customer. After all the it's your own promise.
Better to rephrase the customer care to trouble care. Now I could understand even more on the recent losses of Airtel.
What more do I need to do to get the promised 84 days of validity?
PFA - the transaction reference.

Best Regards,
Sundar
________________________________________
From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Saturday, December 9, 2017 9:00:19 AM
To: [protected]@airtel.com
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Hi Ms.Vanitha, Ramya,
After a great disappointment of forceful retailer way of recharge, today I have made a retailer recharge for 399 rupees.
The story continues, the plan i have been offered now is for 35 days. I don't understand at all on why you people are giving this much burden to a customer. After all the it's your own promise.
Better to rephrase the customer care to trouble care. Now I could understand even more on the recent losses of Airtel.
What more do I need to do to get the promised 84 days of validity?
Best Regards,
Sundar

From: [protected]@airtel.com [mailto:[protected]@airtel.com]
Sent: Wednesday, October 25, 2017 4:54 PM
To: Bharathi, Sundara (Nokia - IN/Chennai) <sundara.[protected]@nokia.com>
Subject: Re: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Dear Sundar,
Greetings from Airtel
This is in reference to your email regarding Rs. 399/- plan for your airtel mobile number [protected].
At the outset, we regret the inconvenience caused to you.
As discussed on your number [protected], your concern has been addressed.
As per the revert from the concerned department would like to inform you that, currently Rs. 399/- plan is applicable on your number for 84 days.
We are including the recharge offer below for your reference. Note that the benefits corresponding to the recharge would vary with the mode of recharge.
Recharge: Rs. 399/-
Benefit: Unlimited Local+STD mobile calls + 84 GB data(1GB/day on 4G Handset+ 4G SIM). Terms and conditions apply.
Validity: 84 days
Recharge mode: Easy recharge(retailer)
As per the offer, you are eligible for:
*Unlimited Local and STD calls, subject to fair usage policy.
*1 GB/day 3G/4G data (only for 4G Handset + 4G SIM)
*Outgoing Voice benefits are not applicable, while in national roaming.
*Incoming roaming calls will be free.
You are requested to view detailed Terms and Conditions at http://www.airtel.in/mobile/terms-conditions.
You may also view our web specific offers and activate them online at http://airtel.in.
Call 129 (toll free) to know the best scheme, reduced rate calling pack, Talk Time recharge, SMS pack, STD pack, validity recharge available for your current plan.
We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.
Dial *121*51# (Toll free) to check your main account balance and validity.
Thanks for reaching out to us. Delighted to assist you.
Best Regards,
Ramya Perugu
Service Specialist
Airtel ¿ India¿s Fastest Network
[protected]Original Message[protected]
From: sundara.[protected]@nokia.com
To: [protected]@airtel.com
Cc:
Sent: 25/10/2017 04:22:40 PM
Subject: RE: RE: [|BAL|Ref55036963|] MULTIPLE ISSUES - MOBILE NUMBER [protected]
Hi Team,
Not ready to start the discussion anymore from scratch & unhappy with such copy/paste response.

After more than 20days of continuous pingpogs, I had a lengthy discussion with Mr.Vignesh & escalation manger Ms.Vanitha yesterday.

Given that there is a promise from AirTel for 399 plan with 84days validity, I was confirmed by Ms.Vanitha that I will be offered with that plan (that¿s exactly my point of concern too).

Whomever reads this e-mail, can you first talk to your own people (Mr.Vignesh & escalation manger Ms.Vanitha) or listen to the conversation that I had with them yesterday before responding back.

Once again, please read in-between lines of e-mail & talk to these 2 people before responding back.

If I am not going to get the committed plan (PFA - 399 for 84days UL), it¿s going be an end of road on my association with AirTel.

Regards,
Sundar

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, October 25, 2017 3:02 PM
To: Bharathi, Sundara (Nokia - IN/Chennai)
Subject: Re: RE: [|BAL|Ref55036963|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Dear Sundar,
Greetings from Airtel!
This is in reference to your email regarding Rs. 399/- plan for your Airtel mobile number [protected].
At the outset, we regret the inconvenience caused to you.
We would like to inform you that, currently Rs. 399/- plan is applicable on your number for 70 days. If it applicable for 84 days on your number we will inform you through the relevant media.
We are including the recharge offer below for your reference. Note that the benefits corresponding to the recharge would vary with the mode of recharge.
Recharge: Rs. 399/-
Benefit: Unlimited Local+STD mobile calls + 70GB data(1GB/day on 4G Handset+ 4G SIM). Terms and conditions apply.
Validity: 70 days
Recharge mode: Easy recharge(retailer)
As per the offer, you are eligible for:
*Unlimited Local and STD calls, subject to fair usage policy.
*1 GB/day 3G/4G data (only for 4G Handset + 4G SIM)
*Outgoing Voice benefits are not applicable, while in national roaming.
*Incoming roaming calls will be free.
You are requested to view detailed Terms and Conditions at http://www.airtel.in/mobile/terms-conditions.
You may also view our web specific offers and activate them online at HYPERLINK "http://airtel.in/"http://airtel.in.
Call 129 (toll free) to know the best scheme, reduced rate calling pack, Talk Time recharge, SMS pack, STD pack, validity recharge available for your current plan.
We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.
Please note that special recharge offers will be differ from number to number.
Dial *121*51# (Toll free) to check your main account balance and validity.
Thanks for reaching out to us. Delighted to assist you.
Best Regards,
Ramya Perugu
Service Specialist
Airtel ¿ India¿s Fastest Network
[protected]Original Message[protected]
From: HYPERLINK "mailto:sundara.[protected]@nokia.com"sundara.[protected]@nokia.com
To: HYPERLINK "mailto:[protected]@in.airtel.com"[protected]@in.airtel.com
Cc:
Sent: 23/10/2017 12:23:48 PM
Subject: RE: [|BAL|Ref54950343|] MULTIPLE ISSUES - MOBILE NUMBER [protected]
Hi Ms.Vanitha, Mr.Vignesh,
Thanks for your patients & finally I could have persons from AirTel who can `

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Address: 143401

Airtel executive told me that minimum speed of 4g should be 20mbps and of 3g should be 600kbps. But neither me nor any other person in punjab getting minimum speed of 20mbps. I and my friends tested the 4g speed just below various towers of airtel at various locations in punjab, get only 300-400kbps speed normally. Speed is high upto 3mbps while downloading any app on playstore. Except playstore, 4g speed remains 300-400kbps which is even below to 3g. I get the speed tested by workers of airtel store but they failed too. I want my money back as airtel failed to provide 4g speed.

Regards
Jasdeep singh
Mob. No.[protected]

Airtel customer support has been notified about the posted complaint.

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R

rajpatel1

from Mumbai, Maharashtra

Oct 19, 2017

My lapu nambar registration

Airtel Complaints & Reviews

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Airtel reviews & complaints page 1066

disturbing with sending many sms at night

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399 recharge not working on my number

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for some recharge issue against my airtel app

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always sim shows message "no service available"

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plan not activated for 399/84 days validity

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airtel payment bank for load money

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not solve problem still 15 days gone

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cheating by sending sms on a plan but not allowing to subscribe to the committed plan

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no 4g and 3g speed

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they issue fraud sim card

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block this number 09740638916

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prepaid plan

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recharge failed but amount deducted from bank account

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harassment and threatening language

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my data plan

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recharged wrong number using airtel app

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unavailable to subscribe hello tune

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no data coverage in my area

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by mistake paid the other

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4g hotspot - speed very low

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