Airtel Complaints & Reviews

Hello sir,

I have upgraded my airtel sim to 4g sim on 16th september 2017 at the airtel gallery. After upgradation my sms service are blocked.
My most of the banking services are linked with sms.

When i contacted airtel customer care on 19th september they told me to wait 48hrs your issue will be resolved then i call again on 23rd september same answer i received wait for 48 hours your issue will be resolved. So i call them again today 26 sept 2017 guess i got same answer wait for 48 hours
Its almost 10days they cannot resolve the issue. They don't know the reason why it is not unblocked.

I think airtel must understand what happned when sms are blocked. Instead of giving big advertisement on "airtel ka promise" they should first work on ground level which is completely empty no promise only 48 hours

This is very serious issue mr gopal vittal. You must take it else people will start moving to other service provider

Complaint :

I am holding 4g sim of airtel for last 4months and without using internet for last two months bill has been generated, i ask them multiple times to deactivate the sim card still they didn't do from last two months.
Pls deactivate the card as soon as possible i dont any service from airtel.
This is the sim no.[protected]
Posted date:12/09/2017

I added 4100 inr in my airtel money wallet on account o[censored]sing it for various purposes online. However airtel money has frozen my account and not letting me carry out any transaction. On multiple emails they say that my dob doesnt match their records. To rectify and clarify, i have visited the airtel store, mailed my id proof thrice, raised cpmplaints, called call center multiple times, each time getting a standard reply that it will be resolved within 24 hours.
My aadhar card is linked to account and these fools tell me that my dob is incorrect in aadhar. Imagine telling the customer that his dob is incorrect. Whats more, they are not letting me withdraw my money back so that i can use it. I have been facing personal distress due to all this madness. Never ever add money in airtel money. They will not give it to you back, imagine the interest income they will make on all this locked up funds

Dear airtel,

I am trying to recharge my prepaid airtel number [protected] through myairtel app but it's not going through. Please call me and assist me. It's super urgent.

Trying to call in 121 and 198 since last 2 hours but not being able to talk to any human being.

Also, i have emailed you regarding the issue and have made several posts on social media but no response at all from your side.

Horrible, disgusting service!

Regards,
Priyanka kandoi

I recharged my airtel number [protected] on 22nd september with rs 399. The offer on my airtel app clearly stated that i would get free calling and 1 gb/day for 84 days. Fortunately, i have screen shots to prove the same to you. However, i have received the offer for only 28 days though i got a text saying it's done for 84 days! I have a screen shot of that as well.

So i'd appreciate it if you would kindly look into the matter and sort it out for me and extend the validity of the offer to 84 days against 28 days as promised by you. Please do not mislead your loyal customers who have been with you since more than a decade.

Regards,
Kashinath agarwal
+[protected]

My mobile airtel secure insurance claim submitted dt.21.09.2017 but no operate my complaint please solved my problem -Thank you

Dear sir,

As per trialing mail, still problem is the same. I have spoken almost 15th customers care representative but issue not yet resolve. Still i am not able to do the transaction.
Money is very urgent for me. Kindly do something and resolve the issue.

I will be thankful to you.

Zafeer ahmad
[protected]

— forwarded message —
From: "zafeer ahmad"
Date: 25 sep 2017 6:36 p. M.
Subject: re: [case:781577] blocked account - no debit transaction mobile no - [protected]
To:
Cc:

I have applied for change of my airtel connection on 20th of september, 2017. When i have called the customer care for update, they informed me that the verification process is completed and it will be done by tuesday (26th of september, 2017). On calling them on 26th of september, 2017 they are saying it will be done in 4 days.

I need immediate response regarding this issue.

We applied for fibernet connection from airtel we also paid 3536 to airtel but the person who is resposible to give connection gave the same caf number to 2 customers so we didn't get either the connection or our money. We raised this complaint even in airtel customer care but no response they closed the complaint without resolving it. Kindly consider this at priority and help to get our money back.

Hi sir,

Airtel payments bank account opened with dongle number and added some amount to it. When me amking payments it is asking for mpin which i don't have at the moment. Since it is a dingle number i am not able reset as i will not receive any calls or messages to this number. I have request through plenty of mails to refund or arrange the amount, not even a single person is responding to the mails. Please help me sir. Dongle number is [protected]. Will be thankful for this

Hi team,

My name is praveen. And i'm facing some issues with my airtel 4g postpaid number. I'm able to make calls and receive calls. I'm also able to use my data and receive sms. But, i am unable to send sms. I'm able to send it through my docomo number. I have oneplus 5 handset (I don't think it is a handset issue as i can send sms from my docomo number). I was able to send messages a few days ago, but not since 2 days. The sim is in tray 1 and has reception. My phone bill is due in 12 days, so even that's not a problem. I have attached the screenshot of my device details as well. Kindly look into this issue asap.

Phone number: [protected]

Regards,
Praveen simha

My mobile number [protected] - sunil
On 21st night airtel my network was disconnected i have called up customer care executive told to restartremove sim etc etcwait for 1hr may network issue in that area such response i got. 22nd whole day same story repeats evening i called up toll free number they told to replace sim i was in office i went to a store to replace sim card and it was told in 4hr sim will be active i waited but i did not started. I wasted my sat off sitting afternoon in airtel gallry but no proper response as per them some technical error and your sim is still not active you have wait for 8hr. Sunday i called up customer care again same story some guy spoke he told to wait for 4hr & gave this cr num 79769286 but after waiting not started. Today was working day whole day i wasted my time calling customer care till 4.00pm systems where not working than from 6 i am trying explained at least 4exective they disconnected my calls after keeping me on long hold at last i spoke with one executive he was telling me to wait for 8hr we will activate your service.
I am wasting my time from 21st sep onwards till my issue is not resolved. I am borrowing phones from others just to call airtel customer care people started fun of mine only because of your service. I wasted my sat and sunday i was traveling to your airtel gallry from one place to other. Some say systems are not working you may check other store after reaching they will talk to some people and say it will be active in 4hr of time.
Is this kind of service you guys give to a customer. My mom stays alone at home she was struggling to reach me because of your service.

I want to know why my service was disconnected and who is going to compansate

I want to close my aritel payment bank account. I will done many process like sending close msg to 51619 but no response from them.
It is very important to closed this account. Because of this i faced many problem about my educational scholarship.. So plz closed my account as soon as possible...
As on my addhar bank linked name is given as airtel payment bank and i need to change this because of my educational scholarship.
My account no. Of airtel payment bank is. [protected]

Dear sir / madam,
I opened airtel payments bank account. But my account was blocked. No debit transactions are allowed since many days. I visited near airtel store but they are useless. I mailed but no reply. Worst customer care service. It is the most worst wallet or bank. Toll free no given but no customer care support only the computer voice. Negligence customer care service. I doesn't recommended airtel in my life time.in my wallet 710/- is there but no transactions are allowing error msg displaying while doing payment. Plz provide solution to this.

The recharge was done on 24/09/2017 at 9:41:09pm. Despite this i am unable to make calls. This same problem has been faced by several other customers too as is evident by the complaints forum. Your continued advertisement of that plan is evidence of false advertising. Your not providing the advertised service is example of outright cheating. The call balance remains 0/- inspite of the recharge being successful. The message generated by your system states the provision o[censored]nlimited calls. This sort of behavior is liable to invite legal action. Please rectify this.

I have deposited bill for the period August - sept. 2017. I did not received receipt. Please mail me receipt of my post paid bill of mobile [protected] for August sept. 2017

Hi,

My mobile no. is [protected] and new sim no. is[protected]U.
After doing multiple mails to customer care, multiple visits to customerr care and phone calls too. my sms service is not started.
custoemr care says that there is 4 hr. downtime 3 times.

Please look into it on urgent basis.
Thanks,
Ruchi

Dear sir/mam
This brings to your kind knowledge that one of your executives couldn't be fulfilled their commitment to providing wave-off of rs 800/- as my earlier pending bill was approx 2000/- in which more than rs 800/- was included without intimation of plan covered, after conversation with your executives they committed to wave off rs 800/- as well as rs 100/- wave off committed by hisar sec.13 branch, as of i have paid bill of rs 1100/- but they couldn't wave off any amount due to which my number is blocked and now they have added monthly charges and create a bill of rs 1458/- without getting number in my use.
Now your executives harassing me by calling every day as i have told them each and everything but they just demanding their due bill instead of providing the solution.
I am sharing contact no. ([protected]) who committed wave off of rs 800/-, please take some suggestive step asap.

Regards
Sourabh gulati

I am a airtel pre-paid user and traveling to us and did a 30 day rs. 4000 top up for international roaming. I have been unable to make outgoing calls and this has been a real mess. I would like to complain and ensure that i get my complete refund as i would not like to pay for a service that is not provided. This is a unprofessional service and airtel needs to pay for this.

There was network problem since 2 months calls are not connected and internet will be not usable waste of amount and time i can complaint so many times and i have received so many sr numbers but still not clear the complaint of network issue when it will be clear or otherwise the airtel numbers are go to other network present jio network is super fast and nice

In basic 2g mobile not get coverage of this...