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A
anisten
from Chennai, Tamil Nadu
Oct 2, 2017
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Address: 600030

Dear team,

Please be informed that i have initiated for the online refund as the connection is not feasible. Connection initiated on sept 2017 and airtel customer care time confirm that the connection is not feasible in my area (Shenoy nagar). This my doc number 4453710 and account number : [protected].

My hdfc account number : [protected]

Kindly repay my amount 500rs

Note: i paid the initial amount 500rs through cheque and its belongs to same hdfc bank account.

Looking forward to your response
Airtel customer support has been notified about the posted complaint.
Oct 06, 2017
Updated by anisten Hi airtel team

I have not received any response from you ppl ... is this how yu response to ur customers ??
View replies
My mobile stolen on[protected] at 3 am .as i want my sim to be block but there is no customer care service available...
so please as soon as possible block my [protected]. as somebody in missusing my no. at arount 12 am .
Reply
Please provide Call details of Mobile No. [protected] as we got much more bill amount compared to previous month bill.so call details is required to compare from previous month bill.
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I'm Shakthivel, I'm in Soolai, Erode . here is nor supported 4G.
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I recharged my prepaid number for Rs499 with 3 month validity, but the validity was over within a month. When i complaint about this, the coustmer care did not considered my complaint. Their coustmer complaint service is ridiculously poor. they everytime fool their coustmers.
Reply
Hello Team,

I forgot my mpin and also I am not able to reset it using forgot option.. can you please help me with new mpin.

Mobile number: [protected]

Thanks,
Reply
I have a 4 G sim [protected] and daily 1GB plan. The speed is very low as 200 Kbbs. But the uploading speed is as high as 7 Mbbs. Airtel is a fraud company, cheating customers always. I request all to discard Airtel and move to better networks.
Reply
HI,

My number is on someone else name.
My that friend is no more.Now i want to attach adhar card to number and transfer this number to my name.

Is there any way to do this?
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    M
    Mahesh Aralikatti
    from Bengaluru, Karnataka
    Oct 2, 2017
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    Address: 560079

    On 20th september 2017 made the airtel post paid payment by using paytm.com.
    I lost the amount from paytm but airtel service not received the amount.
    Now no one taking responsibility, both side i have raised the complaint.
    Airtel complaint reference no. Is : ot[protected]
    Paytm transfer id no is :[protected] and attaching the communication details
    Airtel customer support has been notified about the posted complaint.
    Oct 11, 2017
    Updated by Mahesh Aralikatti     There is no response from anyone..
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      S
      Singh73
      from Nattam, Tamil Nadu
      Oct 2, 2017
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      Dear airtel india,

      We are happy customers who are with airtel since last 12 year. But since last 2 months we are facing a lot of trouble. Especially when we are calling on any up east airtel number. Like to ballia district. Because of this issue i am not able to make a single call to my parents. As they are also using airtel number. For other operator number we are able to make call easily.

      I complain to tamil nadu airtel customer care, so they are not able to resolve this issue. Apart from that i complain on twitter also, but unfortunately i did not get any reply from there also.

      Response: temporarily out of service.
      Airtel customer support has been notified about the posted complaint.
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        M
        Mr manoj
        from Ahmedabad, Gujarat
        Oct 2, 2017
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        Address: New Delhi, Delhi, 110047
        Website: Airtel.in

        I port my no of reliance into Airtel before 10or15 days
        After recharge of FRC 451
        Facing calling and network issue
        I contacted at airtel store and changed another sim but still facing this problem...
        Airtel customer executive said all ok but still i m facing problems of network
        Plz help... [protected]
        Manoj sharma
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          H
          harish ks
          from Hyderabad, Telangana
          Oct 2, 2017
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          I have an airtel connection in karnataka now i'm in chennai both data n incoming call is working bt i can't make an outgoing call i recharged for 399 plan even i can't make call for coustomer care also try to solve problems as fast as possible i'm really fed up with this problem it's showing full network and 4g connection also bt outgoing call is not working
          Airtel customer support has been notified about the posted complaint.
          View replies
          Respected sir
          I have a complaint on my prepaid number [protected].the complaint is that i had recharged unlimitted calls offer of Rs.349 and now i can't make calls from this number but the data is available and also std calls are coming to this number but only the problem is i can't make calls from this number.so i want to know whats the reason and how can i solve this problem.please give me reply.
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            P
            Parasmani
            from Mumbai, Maharashtra
            Oct 2, 2017
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            Address: Mumbai City, Maharashtra, 400004

            We had airtel official come to our corporate office and check for 4g availability and after the application of airtel 4g wifi we have had several issues with speed and slowing of internet. The router would stop working every several minutes and would get back on track only if is restarted from the main switch. This has made us miserable of having this connection and have complained to airtel several times - in store, online offline but they still have not sent any of their engineers as promised by the store. Later we sought to facebook as a mean to connect to them and attached below is our communication with them. Please mark the date other details that they have confidently mentioned but have failed to follow up. We have got our old internet connection back and are now wanting to be fully refunded for the wifi 4 router. We are also liable for compensation for loss of business (Due to inactive internet connection) / unsatisfactory services and mental harassment due to lack of customer support and useful information in dealing with a long pending situation like this.
            Airtel customer support has been notified about the posted complaint.
            Oct 27, 2017
            Updated by Parasmani             We have not received any response from them yet. it has been almost a month now. We want to see some response from legal point of view please.
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              M
              Madeed
              from Alot, Madhya Pradesh
              Oct 2, 2017
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              Address: Kota, Rajasthan, 324005

              I am using a prepaid aritel 4g sim [protected] from past 2-3 months its internet speed and network coverage is getting worse... The internet speed is 50kbs only and i am not able to listen the voice of other person on call the voice breaks and the call decline on its own please fix this problem and the network is so so poor please gix this problem...
              Airtel customer support has been notified about the posted complaint.
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                A
                Ashhit Anand
                from Ajmer, Rajasthan
                Oct 2, 2017
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                Address: Darjeeling, West Bengal, 734008

                Airtel service is the worst. The network strength in my ph is full but the voice keeps breaking after every 2 seconds. The same is the case with each and every airtel user in my area. The only restriction with us is that we have no other option because there are only airtel towers in the area we live in. And due to the monopoly, obviously airtel is taking advantage of the same. There is no customer service and complaints are being closed without getting resolved. I feel like going to the court and filing complaint against these guys each time i make or recieve a call. Airtel sucks. Never seen such a bad service provider in my life.
                Airtel customer support has been notified about the posted complaint.
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                  R
                  Rmreddy Avula Ifs
                  from Sundarnagar, Himachal Pradesh
                  Oct 2, 2017
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                  Address: 171001

                  Dear sir

                  I am holding a mobile no. [protected] of airtel. It is in the name of my daughter harika. But she has left to usa for a short stint and during that period many calls came to get it verified from nearest airtel for aadhar. Since, my daughter is not present they didnt agree. And suddenly they have deactivated the service and i am having a balance of about 390 in the prepaid. But, no one is helping as i approached many air tel customer case centres in shimla. I damn bather if they remove the servce, but they grabbed my balance amount also. Which is pathetic. Atleast ask them to transfer this money to my account i. E. [protected], need assitance either to activate it again or balance transfer. My dauther is not likely to return back from us atleast for next few months.
                  Airtel customer support has been notified about the posted complaint.
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                    A
                    ankur kumar 001
                    from Meerut, Uttar Pradesh
                    Oct 2, 2017
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                    Address: Muzaffarnagar, Uttar Pradesh, 251316
                    Website: my airtel app online recharge issue

                    Hi airtel team,
                    I recharged my airtel no. [protected] two time rs. 198 on dated 13.09.2017 through my airtel app but both time transaction goes failed and transaction id - [protected] and [protected] respectively.
                    Both time my money was deducted so i call to customer care no. Dated 13.09.2017 as per him amount will be receive within 7-10 days but after ten days i didn't get my money back so i call again to airtel customer care no. 22.09.2017 and as per him money will be back within 2 more days but still i don't receive money. So i call once again to customer care no. Dated 28.09.2017 and they provide me a complaint no. - conrc[protected] and as per him money will be back on dated 01.10.2017 but still i don't receive money.

                    Regards
                    Ankur kumar
                    Mobile - [protected]
                    Airtel customer support has been notified about the posted complaint.
                    Oct 06, 2017
                    Updated by ankur kumar 001                     Please update the current status
                    Oct 12, 2017
                    Updated by ankur kumar 001                     Hi Airtel Head,
                    You, your colleague and your my airtel app system is fraud. I have already two time submit the request but I don't get my money back so tumne mere 398 rs apni gaand me de liye kya bas yahi puchna th a.
                    Kyoki already I month beet gaya ha I.
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                      S
                      Santhosh Babu D
                      Oct 2, 2017
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                      Dear team,

                      ₹399 airtel prepaid plan is not showing in the available plans. Hence last month also recharged with ₹349. But once the transaction is complete, i can see ₹399 is visible in available list. Hence airtel is only showing ₹399 plan, when i don’t require and they are not showing when i require (On last day of my existing plan).
                      It’s a clear fraud incase in case if that have plan, they should enable this plan every time.

                      Looks it time to switch to jio, i have been using airtel since 6 years.
                      Airtel customer support has been notified about the posted complaint.
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                        S
                        Saeedsha diwan
                        from Vadodara, Gujarat
                        Oct 2, 2017
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                        Address: Vadodara, Gujarat, 390016

                        Dear sir
                        My airtel prepaid no is [protected] and this number uses last 4 years. Aadhar card linked my mobile number and without my permission airtel company opening my saving account in airtel payment bank. And my lpg gas subsidy credit in airtel payment bank. I have contact a airtel executive but no response in this issue and no refund my lpg subsidy.
                        So please sir strictly action in airtel company, because not saving account open without customer permission.
                        Thinking you,
                        S. B. Diwan
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Mob number pospade sim [protected] and personal sim [protected]
                        Reply
                        Mobile has been lost so please block Airtel sim card as soon as possible
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                          S
                          Saiprem29
                          from Hyderabad, Telangana
                          Oct 2, 2017
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                          Address: Hyderabad, Andhra Pradesh
                          Website: www.airtel.in

                          I have registered port from tata docomo to airtel in this process docomo signal has been disconnected and to activate to airtel they need to verify details but they are not verifying it and they are not even responding in a correct manner saying activate yourself by online if you can.

                          It’s been 3 without mobile i have literally begged to provide atleast incoming service but they aren’t. Its affecting because in 2 days there is a marriage in my home and so many members, relatives calling to my number i have literally going crazy

                          Please register complaint against airtel and i kindly request you to take action immediately on airtel services
                          Airtel customer support has been notified about the posted complaint.
                          View replies
                          Wrong number-[protected]
                          recharge amount-300
                          right number-[protected]
                          transaction id[protected]
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                            A
                            Aajeedh Khalique
                            from Jayamkondacholapuram, Tamil Nadu
                            Oct 2, 2017
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                            Address: 600040
                            Website: My airtel

                            We paid our prepaid mobile bill through my airtel app yesterday and later we received a message saying that the bill has been cancelled. The message included a link saying to retry. After retrying we received a message saying successfully transactions done and it also said the money will be credited to acc in 48hrs. Amount was deducted twice and still the internet isn't working.
                            Airtel customer support has been notified about the posted complaint.
                            View replies
                            Everytime online payment not works. and at my airtel store i said them to change my plan to lower plan they said they will but they have not changed and finally i ma charged at due date for my bigger plan only. i wasted my money
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                              K
                              Krishna Goutham N
                              from Gudivada, Andhra Pradesh
                              Oct 2, 2017
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                              Hi,

                              I have recharged my number with rs.399 (After i crossed my home state) because there was roaming facility as well.

                              I am now unable to make any phone calls.

                              1) is there any support pack that i should recharge?

                              2) is there something wrong with the plan?

                              3) how do i connect with customer care?

                              I receive no information from any of these airtel customer support platforms.

                              I need to make phone calls asap. Please look into this issue.
                              Airtel customer support has been notified about the posted complaint.
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                                K
                                Krishan Hanz
                                from Mumbai, Maharashtra
                                Oct 2, 2017
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                                Address: Haridwar, Uttarakhand, 249407

                                Hello, i am the airtel customer for the past 7-8 years. Due to some issues i ported my number to different network. Realizing that airtel is giving the services better now, i re ported my [protected] number to airtel only thinking to get the best services.
                                Its been more than 25 days i am facing network issue near my locality and hasn't been resolved yet even after complaining to the team. Not able to talk on call properly nor able to use the 3g 4g network.
                                No further assistance i got after having a conversation once. And when i traced my complaint i found it to be closed.
                                Please do the needful else i would have left with no other option except to port to different network again and that too permanent.
                                Airtel customer support has been notified about the posted complaint.
                                Oct 07, 2017
                                Updated by Krishan Hanz                                 Not yet assisted. its been 4 days.
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                                  S
                                  SumitSinha
                                  from Bengaluru, Karnataka
                                  Oct 2, 2017
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560087

                                  Hi,

                                  I’m sumit kumar sinha
                                  [protected] prepaid airtel.

                                  I converted this number from post-paid to prepaid and from that time, i could not able to recharge my number with any plan or top-up.

                                  I tried to recharge with my airtel app, many time i did recharge but it get failed always.

                                  I have enough balance in my airtel account.

                                  Please fix this issue. Its been more then a month.
                                  Oct 2, 2017
                                  Complaint marked as Resolved 
                                  no. Its not so resolved. You gave me some steps which i already did and then only i made this complaint. I did tried to recharge as the way you mentioned. Below is the error message. Payment cancelled successfully. Airtel Payments Bank a/c update-transaction requested on 02-10-17 has failed. Temporary block of Rs. 20 has been released. I also tried with airtel app, and that too got failed.. No matter how i tried.. Always getting failed. ... Dear Sumit Sinha, Greetings from Airtel! This is in reference to your email regarding unable to do online recharge for your airtel mobile number 9884504442. We regret the inconvenience caused to you in this regard. We were unable to reach you on your mobile number 9884504442. We have mentioned below the procedure of online recharge for your reference. Please note that: 1. Log on to www.airtel.in. 2. Enter the mobile number which is to be recharged. 3. Customer can select the category of recharges and recharge amount as per website. 4. Select the payment mode (net banking, debit & credit card only). 5. You will be redirected to Payment Gateway Screen. 6. Enter Net Banking/Credit/Debit Card Details and submit. We request you to check the same, if you are facing the same issue, please revert us with the screenshot of error message for further assistance. Thanks for reaching out to us. Delighted to assist you! Best Regards, Denesh Kumar
                                  Airtel customer support has been notified about the posted complaint.
                                  Oct 02, 2017
                                  Updated by SumitSinha                                   Hi,
                                  i have attached image as well.

                                  I don't know why such issue with such a reputed company.
                                  I am facing this issue since last 2 months and no resolution yet . i have tried reaching 121 or via email.
                                  no solution yet.

                                  if you can not resolve it, please let me know so that i can switch to other provider.

                                  Oct 05, 2017
                                  Updated by SumitSinha                                   Hello
                                  is there anyone to take this responsibility
                                  I don't see any response as its been 3 days since i made this complaint .
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                                    Prabhuragupathy
                                    from Bhubaneshwar, Odisha
                                    Oct 2, 2017
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                                    Address: Chennai, Tamil Nadu, 602024

                                    I’m using airtel number since 2008, my personal number [protected], i recharge for 150 full talk time and i also recharge for special pack 399, recently they deducted my balance and it’s been now 28 rs is my acc balance, when i ask the reason to customer care they says it’s been charged for i meesage, in my mobile i message is off still it’s been deducting. They r not giving me the proper answer for my balance deduction.
                                    Airtel customer support has been notified about the posted complaint.
                                    View replies
                                    I’m using airtel number since 2002, my personal number [protected], i recharge for 448 full talk time and unlimited data pack. recently they deducted my 38rs.balance and it’s been now 52 rs is my acc balance, when i checked last deduction history:it is deducted for surfing internet.

                                    I dont know why they r doing this?
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                                      S
                                      sreedhar kakarala
                                      from Hyderabad, Telangana
                                      Oct 2, 2017
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                                      We have purchased new sim on 29thsep oder no:[protected], was assured to get activated within four hrs. However, it is not yet activated (2nd oct, 8 am). We had spoken to customer service executives many times. After that we spoke to mr. Prasad [protected], but no use. Your customer service people appear to be dummies with no intention of solving problems but speak politely to fool customers. I regret to say that, your customer care is inefficient and disgusting.
                                      Airtel customer support has been notified about the posted complaint.
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                                        S
                                        Shreyash153
                                        from Noida, Uttar Pradesh
                                        Oct 2, 2017
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                                        Address: New Delhi, Delhi

                                        I recharged my number with 399 plan which states that we get unlimited calls and 1gb data/day for 84 days. Post recharge the benefit that i got was for 28 days only. When i called customer service they simply told that we can't help on this. Also when asked why they give false advertisement they said this offer is not there for all numbers. When i told i got the message they said that the offer might have changed by now.
                                        These people are least bothered and when asked to transfer complaint to supervisor they simply put on hold and later disconnect. Pathetic service. Not expected out of a company like airtel.
                                        Airtel customer support has been notified about the posted complaint.
                                        View replies
                                        As after believing on airtel i port my docomo prepaid mobile no. in airtel prepaid but the result is worst after doing recharge i got the same msg that ur no. is successfully recharged u got the benefits 1gb/day for 84 days but after checking on myairtel app it shows it is for 30 days only. & after talk with cc of airtel their response is like hell
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