Airtel Complaints & Reviews

I have airtel 4g enabled sim and handset. I have recharged 648 rs on 3 august 2017.in begaining i have get good speed but now more than fifteen days the speed is worst then 2g.
My money is getting whaste. Please resolve the network issue otherwise give me my money back. Airtel company is making fraud to us. If they can not provide proper speed then why they give us such schemes.

If this problem not resolved i am going to consumer court for further

Hi,

This is to raise a complaint against the accidental insurance for mobile phone provided by airtel (Product name - airtel secure) with the third party one assist. I had enrolled for the airtel secure plan with my mobile services provider airtel for a monthly payment of rs. 79 toward the accidental damage coverage of my cell phone.

On 13th aug, i got my iphone broken due to an accident. On same day i contacted airtel customer care and raised a claim with all the documents he mentioned.
After that the real problem starts, i was constantly contacting airtel customer cars for the updates in status. I raise a complaint, they closed it by saying its in process.

Today, after 21 days, i have no update what is the status of the claim.

I think both airtel and one assist is just trying to make fool to the customers.

I have no option left but to raise a complain against them.

Please do the needful

Reference:
Mobileassist
Airtel secure plan (Rs.40000)
Membership id - [protected]
Sr#2247820

My airtel no. Is [protected]. I have received the message ""your recharge for order no 91854118 was not successful due to one of the following reasons:"" on date[protected]
Then again i have recharged with airtel 349 plan with another rs.349/- through online payment and it was successful.
As on date i have not received the refund amount to my accont. Iam using airtel since 10 years.
Please respond immediately for act accordingly for refund of rs. 349/- plus rs.2/-

My no is [protected] and already logged complain regarding this with customer care from last2 months but no resolve from network team. They always give plea that we are forward your requests again and network team will call you but the statement is totally bogus. What kind of service is airtel providing. Also airtel app is showing cashback offers but when you get recharge from there they say no such offers exist by mistake showing there.. Airtel dish connection deduct amount by saying free offer. What is going on i am going to close my airtel plan n will never use again. If airtel can't resolve service of customers then close your network it's irritating us.

सर
कालू राठौर( tm जालोर ) ने मेरे नंबर पर सिम स्वैप की फेसेलिटी को बंद करवादी है और कालू राठौर ने कहा है की आप की ताकत हो तो zsm zbm या कोई भी कह देना में तेरा डेमो भी बंद करवा दूंगा नहीं तो मुझे दिन की 50 mnp कर के दो तो सिम स्वैप की फेसेलिटी चालू करवाता हु और
डिस्ट्रीब्यूट...⇄ से सिम कस्टर की सिम स्वैप करवाओ जो की 100 SE 200 रु लेते है
आप से निवेदिन है की इसका कोई उपाए बतावे

retailer name MAHAMAYA ALL IN ONE
POLICE CHOKI KE SAMNE UMMEDABAD DIST JALORE 343021
[protected]

Sir,

My asus zenfone 2 phone got stolen on 3 september 2017 in jodhpur to bangalore express, coach b2, seat 20 at night between 11:00pm - 2:00am, the only witnesses to it was the attendant (Name unknown), as per his statement he stated a thief was caught on kalyan railway station so and i want to disable the sim services asap. My stolen sim number was [protected]. It is really important!.

Thanks,
Shubham chouhan

Sir bought airtel secure 4 month when it start this service. I buy the paln of 79 rs per month rental about few day past my phone had fall down for my pocket it was damage i rise a complaint and all the detail they want they arrange the pick up of my phone and taken my phone and after 7 day they told me my claim is reject it is a cases of careless hand what i bulk # 27 thousand phone some who is mad only handle it careless you can see condition it is just like new i didnt hand my phone careless but company say you hand clearless you hand to repair you phone yourself.

Hi,
I recently upgraded my 3g sim to 4g sim after constant smss about exciting 4g offers!

Since i couldn't find the said offer i called your "24 hour customer care" on 121, after 2-3 attempts i was finally able to get through to a person (Btw 2-3 attempts was around 15-20 mins of wait)... The operator who answered was simply not bothered, was not interested to talk!
When i asked him about the offer he simply said its not there and airtel will let me know when it comes back and i should just "go back to sleep"!!

He was not even interested yo listen what plan i was inquiring about so i requested to transfer to a supervisor. I had even completed by sentence and i was abruptly put on hold and immediately he came back (Within 2-3 secs!) and said no supervisor is available!!!

I then asked for his name... And guest what.. He hung up the phone on my face!!!

At the beginning when the call was being connected there was a disclaimer that " calls are being recorded for training and quality purpose' so please go back and listen to the call... M sure this will surely help your company in seeing what sort of behaviour their operators have!!
For your help: when the call was hung up it was 12:02 am on sunday, 3rd september 2017, so call might have started somewhere around 11:55 pm on 2nd september 2017

This is a complaint regarding my recharge, i have two airtel numbers, but recharged to the other number by mistake, recharged through airtel app, and they have automatic transaction system after i put my bank user id and password it'll automatically completes the transaction. I tried cancelling the transaction but was unable to cancel, this is an disadvantage with airtel app. I called the customer care and asked them to reverse the plan to
The other number, the transaction amount wass 399/-, all i got to hear from the executive i was "sorry we cant reverse it and cannot help you". Which i felt was very unprofessional, asked the executive to connect to supervisor but he also gave the same recorded statement that they can't help and i felt the supervisor was no use and advised me that i should have done the transaction carefully. I have been with airtel for 15 years and have done so many transactions on airtel app, and the airtel executives or supervisor never make a single mistake, they are superhumans. All i need is a reverse to my other airtel number or refund my money back. Enough is enough i am not gonna let go of that money so easily. I can't believe it if they say they can't do it, there are so many who do mistakes while recharging so for everybody the same recorded statement. I request for a strict action against this. The common man always gets to bare the lose for no reason and airtel is not bothered about customers. When i told the supervisor that ill give a consumer complaint his response was "yes, you can", this is how they treat the customers. It's my humble request to take action, there are many who suffer because of such pathetic customer services, no resolutions and money is vanished in the air.

Recently I purchased an Airtel postpaid 4G Sim card(SIM No.[protected]U) on 29th August 2017 from Guwahati zone(near Amingaon) from Jitu Chamuah (Airtel retailer). I placed this order on 19th August at the site https://www.airtel.in/4g/index but I contacted to the Airtel retailer on 29th August. I was promised that the sim would be activated within 2 days of purchase. On 31st August, I got a phone call in my phone number ( 1 times) from Airtel service center (Phone no-[protected]) for verification but I missed the call somehow and later I understood it might be from Airtel service center. When I called back after 2 hours, someone received the call and replied that it was the wrong number. Today is 2nd September, till now I have not received any more call for address verification from Airtel service center. So in today evening, I have called to the aforesaid number and I have got the answer that I have to go to their office on coming Monday for the sim activation. But on Monday I will be out of the station and also I think the customer is not supposed to go Airtel office. I bought the sim as I need the fast internet urgently for a traveling purpose, and I cannot wait longer. If I don't get the activation within 2 days then I have to think another alternative option and in that case, my purchase amount (Rs.270) of sim card will be in vain.

I think If the customer does not receive the phone call on the first attempt, they should try to contact the customer for at least 1-2 times more or they can me leave a message to the customer's mobile number. I am requesting to solve the problem as soon as possible. We demand that Airtel provide reliable customer care and prompt service.

Thanks,
Susmita.

I have postpaid mobile number in maharashtra. My mob no is [protected]. I am using this number since 5 years.
I shifted to surat, gujarat. I want to shift from postpaid to prepaid so i have contacted airtel gallery located in adajan, surat. It's been one and half month since i have given documents but till date my number is not active. I have visited that gallery 5 times but everytime they give me sim card and say that it will be activated in 1 day but till date nothing happened. I have received 5 sim cards and all are defective. I have given my no everwhere. I am stuck with this non sense things. If they could not start it than why they give me 5 sim cards and they even charged me rs. 50 for sim card.

Now what to do?? Disappointed with airtel services.

Dear all,
Due to poor network I just ported from idea to airtel network in the month of july. Now airtel is even worse than idea. Whenever I am entering in to my area mayur vihar phase 3 pocket A2 my network shows no service. I made a complaint they said it will be resolved within one week, but no action has been taken. I am not getting any service message regarding this issue. From july onwards I am facing this problem.

My name atish kumar acharya. I hv lost my sim and contacted to airtel store (Location pin 721401) on 29th august 2017 for another sim with same number. One employee named santanu gave me a sim and assured me that it will be activated by evening. Since then i m waiting for my sim activation. Every time santanu assured me, by evening it will activate. On 2nd sept i found that he activated my previous sim which was, i already blocked on the day i lost my sim ie on 28th august 2017. Is it the service of airtel

I have 3 post paid connection, [protected], [protected] as mobile & [protected] as dongle. Last 2 weeks i am unable to use internet from above sims. I have lunched 2 complain (No. [protected] &[protected], discuss with customer care representative in several times and visited 3 times in airtel store near sakchi & kagalnagar.
Still i am unable to connect.

A person from letria marketing delivered the 4g hotspot device and sim. He told he will mail the receipt by end of the day. However, sim did not get activated and they don't pick calls also. They have blocked customer number. They did not send receipt for the device even after three weeks. There's no response from airtel customer care also. Very bad service.

I have been associated with airtel network for a long time and our relationship has grown since years but this is very unfortunate that airtel has now employed the persons who are very rude, irresponsible, and illogical. On 2nd of september 2017 i made a call to the airtel customer care i asked operator for connecting my call to a so called senior official. But instead of satisfying or solving my issue he informed me that the data to my one airtel number [protected] has wrongly been added and it will be subtracted from my number. I asked him let's provide the same data to my other airtel number [protected] but he was hury and pretending i am fool. This behaviour of such a senior official is condemnable, very irresponsible and highly unfortunate. After all we are bonofide customers and should be treated well. I as a customer am not your legal property that you treat with insult the customer/a. Therefore i am going to port out both my numbers from airtel. I can't be associated with such people who don't still learnt any civilised language not behaviour.
Sincerely
Firdous iqbal
[protected]@secretary.com

Its been a month i have submitted all the required documents to the airtel gallery in borivali west but the staff is very irresponsible to respond to the problem.. They gave me new sim card and told it will be activate in 2 days.. After that i have been there 10 times.. But everytime i get is the same fake response.. Come after 2 days and till date it is not activated.. Airtel has worst customer care service..

Hi,
I have two issue with airtel.
1. I purchased digital hd setup box. They should provide edmi cable to support hd as i didn't know it should be given with it. And must be for hd quality. They didn't give any cable, i am using my own cable..
Now they are saying, you should take that time.
2. They call me and told there is a offer on your account for 3 months recharge free in 355/-, if you recharge with 355, then you no need to recharge till 3 months.

Then i agree and recharge with same amount but noticed after recharge they changed my existing plan. And not showing all channels which earlier provided.
They didn't tell me that after it they will change my plan. If they change plan then what is mean by offer.

I wanted to change dish tv from airtel to tata sky but because of this offer i recharged it, but they changed my existing plan.

I have online recharged my airtel prepaid mobile (No. [protected]) by rs.98 on 30th aug'17 to get the 1 gb data (As shown on airtel website). Recharge was successful, but neither mobile data was updated nor talk time was credited.

Please find the further details -
Transaction id[protected]
Date[protected]
Amount - rs.98
Mobile no. - [protected]

I have seeing airtel's secure service reviews, and i'm hell afraid about whether they gonna serve me well or not, since it's been 4 days that i uploaded required documents for getting claim but company hasn't contacted me yet. Since my s8 screen has been shattered, i can't use it and can't wait much, and after reading reviews i'm not sure how can i trust them by giving them my phone for 10-15 days, when i know that screen repair or exchange process takes few hours that's it. Pls help. I can't risk it, i think.