Airtel Complaints & Reviews

I have recharged my airtel no [protected] 399 plan unlimited calls, 1gb per day validity 84 days, on aug 19. And i already have some balance, when started to use online i got message like 300 mb has been used on you 1gb. I thought i used 300 mb out of 1gb for the day, on next day i got message like just 200 mb remaining balance only available, from 3rd day i am not able use internet and can't make any calls. It says you have no balance in your account. Even i am not able to reach airtel customer care person due to no balance.

I am facing a problem regarding call drop at my address 'bajarang nagar nagpur'.
I used calling over 4g network. Network convert into 3g while calling. It doesn't matter. But it doesn't connect call properly or i can't hear voice and suddenly disconnected automatically.
I have complaint to customer care 2 times. But they didn't take action at all.
If my problm would not be solved i will complaint in consumer forum. I just talk to consumer forum they are going to take an action if my complaint would not be solved.
Thanks.

I had been using my mobile number[protected] since before 2010 with kolkata vodafone. When i moved to hyderabad, i got it ported to airtel in august 2015.

My number got deactivated on 14th december 2016 as i relocated outside india in july 2016 and was not able to use it as i could not get network on that sim at all times.

As per policy, it can be activated with another 30 days post deactivation after payment of a fee. This amount was attempted to be auto-deducted but as the balance was insufficient, it got deactivated permanently and i was told (Over mail from 121) to visit the gachibowli store from where i opted for mnp.

This was not physically possible for me to come to india just to get this re-activated. As a result, i lost my access to bank account, aadhar related access which were linked to this mobile number.

I was further told that after the grace period of 30days (14 jan 2017), if i do not get it reactivated, it is returned back to the mother operator after another 90 days, i. E. Kolkata vodafone in my case.

But both vodafone and airtel from kolkata circle confirmed that the number is still with airtel hyderabad, even after.

I dropped a mail to the nodal officer in hyderabad and i was informed over mail that i had to go to hyderabad (Specifically the store where i got the number from - which is itself impractical) to get information regarding the number. I went there and was given the same info i already knew over mail.in fact, the gachibowli store didn't help me at all, even regarding the nodal office details.

I went to the begumpet store in splendid towers on 11th august 2017 and i was informed that they have asked for an update from the mnp team over mail and i should get a reply next day on my current mobile number which i provided them. But, as usual, no updates from their side. I went there again on 14th aug and was told the same thing that i should get an update by 17/18 aug. And guess what, i'm still waiting for an update and wasn't even given a callback number for enquiry. I was served by farooq, the nodal officer and this is what i can expect from airtel. Absolute disregard of customers by airtel.

I made a huge mistake switching to airtel and would ask my friends and family not to consider airtel in the future.

I want to sue airtel for causing this inconvenience and not following mnp policies upon deactivation. As a result, i cannot get the number reactivated with any operator!

I purchased a new mobile (Micromax canvas 2) under the airtel handset offer scheme.
After purchasing the phone, i put my postpaid connection no. [protected] in first sim and prepaid in second sim slot. I spoke to customer care regarding the offer and suggest me to go to an airtel centre/shop to activate. When i visited airtel centre on 31/08/2017, they informed me that the offer has been given already on 26/08/2017 to my postpaid number as this postpaid sim was in my 1st sim compartment... Since this offer was only for prepaid customers how and where the offer has gone. I purchased the handset and airtel new prepaid sim for this offer only. I have not get any benefit in my postpaid connection as well.

Hi there,
I'm payal makhija holder of some connections of airtel service provider from a long time.
I was cheated by one of your retention team member and a store (Address - b-1, ground floor, paschim vihar, 10063) by rs.1916
A few months back i was porting my airtel mobile no to vodafone (9599555*), i generated the porting number and suddenly i got a call from him saying he will be giving me the discount on my current plan and my plan will be now 349 infinity with same benifits. So i visitied the store to reconfirm.
Unfortunately i came in their words and didn't ported for which i'm bothering now with my different airtel no 7503308* because now outgoing calls for this number has been restricted.
I'm ready to pay the bill to start my other no services but i will not be paying 1916 cheated amount.
Also, nobody is ready to help me out with this not even you customer care department neither any store.
I want a strict action on this else i will be registering the complaint against you people.
Thanks

I have to submit that i am using your company mobile no.[protected] from the last more than two or three years. But now it is very panic to me that from last 4-5 bills are very highest. Now i was checking its bill thoroughly and found that you are recovered rs.100/- late payment charges which are also panic. I think you were also charge as such charges from my last few bills. Further i have to submit that the data charges amount rs.199/- is mentioned in my bill, which i can’t want to deposit because your company has stopped the same facility in the mid of month without my concern which is i want to stopped at the last date of bill i. E. 19.08.2017. So it is therefore requested to go through my previous complaints and kindly be stop all such services at my mobile no. Immediately till matter settlement either i want to switch this number with jio or any other mobile company.

Hi all, i have been using 4g airtel internet service - hot spot from many days. I always faced network issues. Once i registered arround 6 complaints from the month of january till july. All of my initial complaints are closed saying issue has been resolved, but issue was never resolved. Atlast in july one technician visited my home and he said that, if i want to use airtel services inside my home the best i can get is 2g. When i called appelate office they told me that network issue has been found in my locatoin during january itself and they can not do anything apart from placing a new tower. And that will not happen until unless there is a huge requirement. Those guys even dint informed about the network issue till my 6th complaint though they identified it much earlier. What should be done to these kind of service providers? Even after i changed my location i am still facing the network issue. They should be taught a lesson.

I request everyone not to go behind these kind o[censored]nprofessional and unethical service providers like airtel.

Hi, team, i tried multiple times the recharge and not getting the refund back to my credit card. Airtel is holding my money.

I am not able to do the recharge as well no one is supporting including call center agent, lead, supervisor...
Transaction id where recharge failed are as follows listing from latest one first.
Txn id - 995489
Txn id[protected]
Txn id[protected]

Talked to customer care many times and paid for the call charges as well details as follow:-

Ref no conrc[protected] date 26-aug
Ref no cbnrd[protected] date 26-aug
Meanwhile, i went to retailer as well
Ref no cbnrv[protected] date 30-aug morning
Ref no cltnm[protected] date 31-aug morning
Ref no clapd[protected] date 31-aug evening
Ref no clapd[protected] date 1-sep

Looking for number portability options, even ready to pay more call charges but services should be better... I am struggling since 26th august

Their representative never calls back...

Regards
Onkar singh

Dear sirs, as on 30.08.2017 i took an airtel prepaid sim from airtel customer service centre at dharmanagar north tripura pin 799250 address: near kalibari and opposite of bata shop. I paid rs. 150.00 to the dealer, (A short boy took the money) name not known to me. He said that i will get the facilities of rs. 148.00 within half an hour after activation. After installation of the sim it has been activated within a few minutes (I left the stores) after few hours i started journey to agartala tripura by train, but post activation neither any call is being forwarded from the sim nor any data pack is working.. As i have left that place and now i am so far from the stores. I am submitting this complaint to have the matter inquired properly and to obtain the facilities provide to me if possible, as we know the airtel is a renowned company. My new no. Is [protected]. Please do the needful at your earliest.

Thanking you in anticipation,

D. K. Goswami
[protected]

I'm airtel postpaid customer. I have availed 499 plan where i get 7gb 4g data. I was rewarded with 10gb 4g data a month for 3 months for installing airtel tv.
Now i'm done with initial 7gb data and the speed of internet went too slow that i cant even open their my airtel app since 24th aug, 2017.
I have contacted their customer service twice and raised a complaint on 29th aug 2017. Complaint number 79035231.
Got a call from airtel saying i need to change data settings on my mobile, that's what they told and i did last 3 times i spoke to them, but it's of no help.
I want this issue to be resolved immediately. And airtel should stop bombarding the customers with free data that they cannot use and slogan "india's fastest network" should be stopped.

I was using airtel number [protected] from past 3 years. And on 9th august my number has been allocated to someone else.
All my credentials of banks, ewallets and otps from different online portals come on this number. I recently came across issue that someone else is trying logining in accounts registered with this number.
I have made a phone call from this number on 12th july and have proper proof for it, just to support that number was active in 90days period from now!
I wasn't inform inprior that services will be discontinued, niether on airtel number nor anywhere else.
Just a simple question, airtel can send thousands of mails on registered email address and can make hundreds of phone calls on alternative number, why can't they use this alternative contact information to tell something this important???
I am a trader and have to travel around the world. I simply can't afford to change the number.
Service call executive manikandan d and s. Murthy gives absurd answers.
If not solved with web complaints, i'll move to court of law with charges on airtel and new user of number, of seeking personal benefits.

Hi,

Airtel, being one of the largest networks in the country is simply taking advantages of its customers. This is the 3rd month when a random service called dindoclub got activated. This incident has happened twice before, but that time they cut it for something called gamepind. And now this. They randomly deduct money from my account, when i do not even use that sim on a smartphone.

There is no way to reach them, and they do not respond to any kind of communication.

Its been 4 days... Airtel has not taken any action against the fraud done to me... Persons photo and phone number ihave mentioned already... He has the franchise of airtel... He is from smalkha... He is not replying me... Airtel also not helping me in this case... They are giving franchise to fraud peoples to increase there customer base... He has changed my plan without my permission... Again i am mentioning his contact no. And attaching his pic..
Amit dhiman
[protected]

Hi sir/ma'am,

This is regarding the two fraudulent transactions which took place yesterday (31-aug-2017) using my sbi debit card -622018*8606, by an anti-element pretending to be from banking dept.

The transaction ids are othpg 397757 & othpg 397976.
.
Could you please block the transaction and refund the money.

Hoping for your kind help.
Pankaj sharma

Hi, i have placed a request to convert my postpaid no. To prepaid at an airtel store in pondicherry on 28th july. I did followup with the store as well as customer care but my request is not completed and nobody is bothered about to inform the status. Usually as per the provided the request will not take more than 48 hours which in my case it is more than a month and not yet resolved.

I am naresh working in anrak aluminium ltd, lost month i got 10568 rupees my mobile bill. I am in cug 199 plan in this plan no internet activation. How to activated internet to my number [protected] and you will charge 1gb-1400+18% gst.

Now a days any mobile company 349 rupees 30gb/28 days /unlimited calls. How will you charge 1400+18% gst.

And also shows unbill amount 9680 but 2.98 gb used how will charge this.

If you not respond will go next step cancel my mobile number and will go to consumer court

I ported my number from idea to airtel in the month of may from that time i am having problems with internet everytime i need to make repeated calls to customer care then internet starts working for 2-3days again i need to call customer care for multiple times for 5-6 days this has been going on from then
I normally do offer of 345 apart from the exclusive internet recharges this time i did offer of 999 again my 3g service is not working called customer care there was no proper response
Kindly do the needful

My bill hasn't been generated for the past 2 months and now airtel says that i've a usage of around 7.5 lakhs. It has been constantly increasing since i came back from international roaming. I had deactivated my international roaming pack long back and my data was barred as well. Now they don't have an answer and ask me to wait further. Highly unethical. Btw my credit limit is 14k. It started off with suddenly showing 1.5lakhs and now it has reached 7.5lakhs

Hi Team I have Submitted my case for my handset claim Device Claim – Service Request # 2241531

I have submitted all my documents on 11th Aug and no resolution has been provided till now, I have uploaded all desired documents necessary for Claim and also provide them sufficient information about the incident that took place, I have raised a complaint also against this Complaint ID 78901158, but no resolution is provided by team till now .

Please resolve the case at the earliest .

Alankar
[protected]

3g services of my area has been stopped from 15days. My address is jajauli, po-bansohi, mashrakh, saran, 841417. I have called many times to the customer care no 198.But they use to tell that 4g service is being upgraded in you locality that's why your 3g service has been stopped. But this is not the problem of this month only, from January 2017 each and every month this problem arises and whenever we call to 198, they use to say that 4g services is being upgraded. We recharge for whole month, but we are able to use the internet only 10 to 15 days.
Please tell us what airtel company is doing with us or refund our half money of internet packs. My airtel prepaid number is [protected], [protected]. Both these numbers have recharged with 1gb daily data services. More numbers which are facing same issues in my area are, [protected], [protected], [protected], [protected]. Please solve this issue otherwise we will file FIR AGAINST airtel company for cheating with customer.