Airtel Complaints & Reviews

Dear Sir,

Our Relationship No: [protected]
Fixed Line Number : 044 xxxxxx43

We wish to inform you that we do not require the broadband connection anymore which is in the Our Relationship No: [protected], . Hence forth you may disconnect the line with immediate effect.

Reason : shifting of place

Kindly send us your line of confirmation for the closure of broadband connection..

Regards,

Hello,

on airtel website i saw recharge of 349 which offers 1GB 4g data daily. but now i see 500MB data in my data balance. where is rest of my data. are you fooling people just to get recharge money. i checked all terms and conditions and it says 1GB 4g data daily. i have captured screen shots if required for proof. i checked each and every point on airtel website before doing the recharge

where is my rest of data..?

mobile number is [protected]

Hi,

I could see an amount of 99 is deducted as "International roaming" charges for a couple of times, dated 31/03/2017 ... The service provider is AIRTEL. I would like to complain about it and need my money back (an amount of 99) to my current account.

I raised a complaint regarding the same issue earlier and Airtel have reverted the money back ...

But still dont understand why you need to deduct the money and create unnecessary trouble to the customers ...

Thanks,
Rudra Prakash. S,
0091-[protected]

It has always been a pain dealing with Airtel Customer Service. I have a prepaid connection and 2 Internet 4G Routers. Until recently, I bore the brunt of bad service and even worse resolution of issues because I didn't have an option. I have donated a lot of money to Airtel despite their ineptitude. However, my recent experience with Airtel told me that Airtel isn't incompetent as much as it wants to con people of their money. This is the final straw. I am going to make sure I discourage people from signing up for Airtel and also ensure that people switch out.

I travel abroad at least twice a year. In order to ensure I have connectivity at all times I signed up for the INR 4011/- offer from Airtel. (Check the Image below)

Screen Shot[protected] at 09.42.11

I paid the amount and got a confirmation only to be sent a message saying my main account didn't have balance and they needed to charge me a rent so I should recharge some money there. I recharged with INR 500/-. The service didn't work. It didn't work for the entire period of my stay. I recharged for various amount to make it work based Airtel's messages and it didn't work. I had already paid Airtel over INR 5000/- by now. I complained on Twitter. No response. I wrote to customer care. No response. Finally, I wrote to the Nodal Officer at Airtel for Mumbai circle. (Always remember to write to Nodal officers in telecom companies. It's always worked for me.)

The resolution offered to me by the Nodal officer was that they would transfer the INR 5000/- back in to my account. I agreed immediately. However, I realised later that all they did was add INR 5000/- to my Airtel Main Balance account and not refund it to my card account. Here is what the problem is, I recharged for international roaming, a service which Airtel wasn't able to provide me. Now they want me to use the INR 5000/- for a service I did not sign up for!

Moreover, despite writing to the Appellate Authority (supposed to be the highest escalation you can do at a company) the only response I kept getting is that there is no provision to refund money. This is a nice way to extort money from people. Get them to pay for a service you can't deliver. Then tell them that we can't pay you your money back so use some other service of ours. This is wrong on all levels. (Funnily, the person responding from both Nodal office and the Appellate Authority office is the same - Mr. Mohit Goswami. This means the Appellate Authority and Escalation Matrix is a joke at Airtel. I'm sure TRAI would be thrilled to know this if they do care. The Mailbox of Airtel Appellate Authority becomes full routinely. Imagine the number of complaints!)

However, here is where this situation becomes even worse. Tired of this, I decided to Port my number. I sent a SMS on 1900 to PORT out of Airtel to Jio. I get a call from Airtel offering me unlimited calling at INR 149/- for one year to make me stay. As I discovered during that day, Calling in India has become practically free. Every telecom network is offering insanely cheap plans to retain customers. For e.g. at INR 499/- Airtel Postpaid customers get Unlimited calling and Unlimited data. If you're paying a single rupee more than this to Airtel, my suggestion is to get your plan changed or PORT to Jio or any other provider offering a better plan.

In this scenario, Airtel is forcing me to use and pay for a service which is FREE across India including their own network or costs 1.5% of the cost they want me to pay for it. They even refuse to deduct the balance in my account and give me data instead which they are distributing at pittance to stop customers from switching to Jio. Also, if I PORT my number I lose the balance in my account anyway.

If this is not cheating and a malpractice what is?

A lot of people have asked me why I'm raising such a hue and cry for a small amount of INR 5000/-. My response is that INR 5000/- is not a small amount in my eyes. As a CEO of a profitable start-up I know that more than anyone else. Also, this needs to stop. If customers keep donating money to big companies who fleece them without raising a voice it will encourage more Sales heads to encourage such practices so that they can reach their Sales target.

I will try to reach as many people as I can through this platform. Next goal is to reach someone at TRAI but before that make sure this piece reaches IIM Calcutta alumnus and CEO of Airtel Gopal Vittal. I have also filed a complaint with Department of Telecom here.

Respected Sir,
This is to inform you, that I would like to surrender my post-paid connection as my service has been stop.

Therefore, its my earnest request to you please do the needful as earliest. The details of my connection are as follows:
Name: suraj.
Airtel No:[protected]

Hi, this is in regards to the worse customer service which you people have got with you.
[protected] - the mentioned service number is my wifi hotspot service number.
I got this device from a representative named Pavan, here is the contact number of him - [protected].
I have been told by this representative that my bills would be 1200 bucks for the 20GB of data, then when I received my bill, I got to know that I would be paying 1750.
Then I called up the cust service and asked them to cancel my service on 12/02 and the representative name was Shobha.
These guys want me to visit the store and get the service cancelled which I cannot do as I am busy, when you are making a sale, you will come near my home and give the connection, why cant you do the same when cancelling a service.

About Customer Service (Your so called Legal Department) - I really do not understand how you hired these guys to do the the Legal department job, The people who work as a conductor in BMTC is far better than these guys.
I got a call from your Legal department asking me to pay the bills, I have clearly told them that I will not be making payment because I have been mislead by your representative.
I have been with Airtel for more than 6 - 7 years, this is my number - [protected], I keep receiving bills and I do pay it on time, you can have a check on the history.
But I am sure that I cannot pay for a service which is been mislead by you guys.. I am happy to take it to the court and solve this.

ONE THING I WOULD LIKE TO TELL YOU - PROVIDING GOOD NETWORK DOESNT MATTER, WE WOULD ALSO NEED GOOD CUSTOMER SERVICE, PLEASE TRAIN THOSE LEGAL DEPARTMENT MORONS OR BETTER KEEP SOME GOO REPRESENTATIVES.

These agents are talking in the regional language stating "send the representative madam, also send it to the bank and stuff like that"

I badly need someone to take care of this issue in high priority, I will clearly ask my friends and everyone not to go with Airtel.

Dont lose your brand name by these cheap fellows, throw them out of your office.

On 30/03/2016 i recharged my phone for this plan and it got activated as soon as possible.
But when i make calls its still charging me from my main balance whats the point of activating this plan when its mentioned "unlimited calls"?
Its the second day of my recharge and still i'm not able to use. 28days validity came down to 27days and i still can't use it

I am facing network issue from the last one week i have lodged a complaint regrading the issue the agent said that the issue will be addressed and resolved with in 3 days .i have not received any update from them called the cx care again they said that the issue has closed with out resolving the issue.

the cx care agents are more than worst they are not even cx centric they have no proper knowledge about the product and issues, they disconnected the call in the middle of the conversation.they are rude

The most worst network the worst cx service .

Connection in the name of -Jyotsna
Tel phone no[protected]

From the time i took new connection of airtel i had problems regarding landline distributance And Wi-Fi connection. As I had already Complaint regarding this issue the person from airtel came and saw and had informed me that connection is not been provided properly .as per the package speed given 16mpbs but i had recieved only 3-4mpbs & for now my line as been disconnected. So kindly I
need waver in the January month bill and reconnect the line.
Thanking you!

Yours sincerely
jyotsna

I Purchased a 4G Sim (SIM No :[protected]U) from Airtel Express, Adiwasi bhawan Complex, Silvassa on 28.03.2017. But till now it is not showing any network and therefore i am not able to call on 59059 for its activation, What is this Happening?

Need to be resolved immediately.

Consumer no. [protected]. Recharged with Rs.252. Sent dozen times sms to 54325. Spoke to Customer care. i have been asked to wait for 24 hrs. Paytm got my amount, says Airtel is not responding. Why such defective technology is used by Airtel. They are aquiring businesses, setting up banks, that means in recharging also they do finance business ??? when cant provide instant services in this age of IOT, why should do even business??

I purchased new prepaid SIM after seeing the super exiting '12 months Unlimited data and call' plan only to be cheated by 'India's fastest N/w'. I purchased it only after going through the terms and conditions posted in their official site. I then recharged with Rs.349 to avail the benefit(1GB data/day for a period of 28 days as seen in their official page http://www.airtel.in/mobile/terms-conditions). To my surprise, it was 1GB data/month and not 1GB data/day. I raised complaint with customer care and the response was hilarious. I got an reply saying that I have received following benefit
"Unlimited Local+STD on all mobile & landline calls + 1GB 3G/4G data". I suppose, they forgot to mention if 1GB data is for per day or per month. Oh wait! were they "Playing Safe!!".
Trust is the main factor when dealing with the customer. Don't think, I would recommend anyone to buy this 'Open network' which is not really open to customers!!
There should be some strict action against such nuisance who openly cheats customer.
'I regret for the inconvenience you have experienced in this regard.'!!

I recharged for rs 349, on 24.03.2017. For one gb data per day and unlimited calls. By speaking to your customer care executives on 30.03.2017 from 7.30 pm to 8.10 its very hard to found that plan was not activated. They assured me that the issue has been escalated to back end and it will be resolved before 08.15 pm, on 31.03.2017.

Kindly treat this matter as most urgent and rectify the problem as promise given by your executives, since I already recharged to use internet but its not activated due to technical issues from your side.

I am a long term customer of airtel prepaid mobile( [protected] ) since 2006.nowadays i am not satisfied with airtel. they are charging high.moreover they are not ready to give value for their first customers.no special offers.when i was complaint in customer care, they offered 500mb 2g data? really it is very bad deal.so i didn't use it.now i am thinking to stop my subscription.

Hi,

This is in regards to the plan offered on airtel my app, stating 42GB data with unlimited calls if recharged before 31/3/2017(1.5GB every day) for 28 days.

I did this recharge today i e. On 30th and i received only 3GB data. This is simply not done.

I have attached screenshots of the same.

Please have this investigated and revert at the earliest.

Regards,
Lariza

My customer id is [protected], i have signal issue with my DTH connection. I have registered a complaint two days ago. Got a call from service engineer, and he misbehaved and refuses to visit. I continuously calling to call center they are promising that issue will get resolve in next 2-3 hours. But no action has been taken so far. If it is not resolved by tomorrow evening am going to shift the DTH service provider.

I was continously receiving 349 recharge notification which has 28gb data, after recharge its showing only 1gb for the entire month.
The executive is telling your number doesnt have the priviledge, so its 1gb plan for you.
Also every airtel customer is receiving this message but only priviledged prople get that plan, how cheap of airtel to dupe people of money.
I need my money credited back. This is clearly cheating from airtel.

I have given my request to transfer my Airtel number [protected] from Postpaid to prepaid on Dtd. 24_Mar_2017 at Airtel store WZ-247/3B, Plot No. 21, Opp. Pillar No. 655,  Main Najafgarh Road,  Utt, Uttam Nagar, Delhi 110059.
But still not converted in prepaid after complain many times.
Plz help me in this situation.

Thanks & Regards,
Vinod Malhotra
Contact [protected]

Hello

As pmopg/e/2017/0027151, dotel/e/2016/47369 they told me to provide amounts in my bank and they told me for cancel cheque and all.

In complain already mentioned that need main account balance + recharges of last 6 months. As they ready to give refund of recharges but in my main account was rs. 4600+ so its not a small amount. So, please provide me both amount in my broadband account and from broadband account let me know the way which i will get in my bank account or as a cheque.

In complains dotel/e/2017/03022, dotel/e/2017/05869, dotel/e/2017/04369, dotel/e/2017/06571, pmopg/e/2017/0105200, pmopg/e/2017/0118308 they only talk about recharge refund.

If they said they will give me in my broadband account. I want to move to another provider but need my amount which is my main balance and recharges as they commitment.

Now, i think govt. And operators are together so now, need to put all emails and communication which done by trai and dot and operator also i will put all call records in public domain on blog http://airtelfoolingcustomers.blogspot.in/ and social media of this fraud and double word of the company and govt.

I am really say that mr. Narendra modi govt is totally corrupted and taking money from the operators.

Now, i will put all things in public domain as after wait 14months no choice with me.

Now, if need then need letter from pmo and dot and also need strict action on airtel

Also find the attachment of the complain in which airtel commitment to govt.

So, its means no value of words which give to govt.?

You can check double standard and fraud and cheat by airtel and you can see what govt. They committed and then change the word.

Now will see what govt. Will take action airtel to show credibility of govt.

Proofs

https://www.dropbox.com/s/frd4galbdzrrwz9/DOTEL_E_2016_38229_1.pdf?dl=0
https://www.dropbox.com/s/svxus6zvhd08cbb/DOTEL_E_2016_47369_1.pdf?dl=0
https://www.dropbox.com/s/2gorssy0m5v70vj/DOTEL_E_2017_03022_1.pdf?dl=0

Hello,
I have opted for porting from Vodafone to Airtel on 25/03/2016.
I have visited Airtel store and they gave me a new sim. On 29/03/2017 my no got ported but as soon as i inserted the new sim for activation of services the new sim shows "no service". Moreover I visited Airtel store and they told me that my sim has not been activated by airtel. Please resolve the issue as my no is now not working as I have only one working sim. Its a great nuisance by the service provided by you guys. Please look into the matter.

With regards,
Niladri Datta
Mob no- [protected]
UPC code- VB661521
State- Bihar Jharkhand