Airtel Complaints & Reviews

Dear Sir/Madam

I made a data pack recharge online at www.airtel.in on 27th March 2017 for Rs 256/-

However the recharge has not been credited to my phone no.

The ref code from my bank is INB/[protected]/CITRUS PAYMENT SOLUTION P.

Request you yo do the needful.

Regards
John Koshy

Hi

Have changed postpaid to prepaid...Since then my outgoing is stopped.. Incoming is fine..Have visited number of times to airtel store... Changed SIM and handset...Still not working... .No definite answer has been given to me...When my issue will get resolved

[protected]

My airtel fixedline ID[protected]_dsl and my wifi is not working from last two months. After so many attempts to complain and visits by airtel engineers, the problem still remain the same. The engineer said the DP of wifi connection is working and so he took away it with him.since then, it has not been repaired and airtel is generating the bill amount. For what i should pay?for no wifi service? I want it to be disconnected from my place.

Connection in the name of -Jyotsna
Tel phone no[protected]

From the time i took new connection of airtel i had problems regarding landline distributance And Wi-Fi connection. As I had already Complaint regarding this issue the person from airtel came and saw and had informed me that connection is not been provided properly .as per the package speed given 16mpbs but i had recieved only 3-4mpbs & for now my line as been disconnected. So kindly I
need waver in the January month bill and reconnect the line.
Thanking you!

Yours sincerely
jyotsna

Great experience
Hold time 40 minutes
then tagging cx drops call wow hates off...to network like urs
Need resolution as well as call back
[protected]

Sir I have recharge my moblile number [protected] rs147. Dated[protected]with taxn id[protected]. And Dabit money in my bank account in bank of baroda But in mobile status my balance zero please help to solution this matter I Have for complin in airtel customer service for this issue but they have no any answers I have also inquire sorrel local office but they also unable for any give reason

I recharged my recharge on 2nd March 2017 for 349 plan but I didn't get benefit of 1Gb per day as per the plan. I thought I must be a technical problem and I recharged again on 22 March 2017. Still I didn't get the 1Gb per day. Then I placed my grievance though mail. I received a called from your customer care stating that I am not getting the benefit because I didn't recharged it through airtel.in or airtel app. Then I install the airtel app and recharged my phone accordingly. Still I don't get the benefit as airtel keeps sending the sms through my number [protected].

Hi,
Am somabho karmakar using airtel postpaid since two years, i have two numbers with them [protected], [protected].i am paying 3000 bill for this two numbers every month.but since past 6 month their network is not good i am unable to call other even i cant browse internet my spending totally waste. I raised several complaint, every time they are saying it will be fixedwithin 3 days. But issue not resolved, i have change my phone also upgrade the sim with 4g but it not fixed.

Rs349=FREE ALL Call aur 28GB DATA (1GB Daily) 28 tak
Sir not benefits received on recharge.

Sir i have recharged with 349 rs.. yesterday as per ur offer. i got nly the free calls not the data pack... if i on my data only symbol is coming but data is not received please help me to solve the issue my airtel no is [protected]
... please solve the problem otherwise return my money.. otherwise i ll take severe action on u

Hi, I would like to bring to notice regarding a bitter experience with Airtel recently. I registered for broadband connection before 3 months and I wire transferred 3 months bill amount in advance to the Airtel Agent since he suggested I would get free installation. Later he didn't pay my money to Airtel nor gave any receipt and I keep getting calls from Airtel asking me to settle the bills. In spite of many complaint mails and escalation calls, Airtel didn't take any action and my Internet connectivity is blocked for 2 months. Now Airtel says it's not their responsibility since they can't contact their agent and that agent guy stopped responding too.

R/Sir,
mera mobile no. [protected] Auto deduction hua hai Approx Rs 40.
pls refund.

maine apna sim dusre mobile me dala uske bad balance chek kiya to approx balance Rs 3.
pahle jab net pack khatam hota tha to data automatic band ho jata tha.but abi kaise balance kata samajh ni aaya.
fir ccare se bat kiya tab usne bola ki data use kiya h.

f

I still have not received any solution to the complaint below.

On 30/09/2016 I got an SMS from Airtel (AG-NTAROT) saying that Rs. 95 internet pack, 380 MB 3G valid for 14 days has been renewed. Post free usage, charges @ 40p/10 KB. I called up Airtel customer care (198) and informed its executive about this plan I did not opt for. I also asked him for deactivating the plan and to refund me my money (the amount of Rs. 95).

He said that he did not only refund me the amount of Rs. 95 to my main mobile balance account but also deactivated the plan. I then checked my main mobile balance and found that I actually got the refund.

On 14/10/16 I found that an amount of Rs. 95 again automatically got deducted from my main mobile balance.

On 15/10/16, I called Airtel again and informed its executive that the last time when I mentioned the similar problem to your executive he said that he deactivated this auto renewal plan but now I find that I lost my money again.

He too assured me that he would refund my money but would not be able to deactivate the plan due to some technical problem. He rather asked me to deactivate the plan on my own. I was ready to deactivate the plan only after the refund of my money. I waited for my money to get refunded into my main mobile balance as per what he said but got no refund or even an SMS from Airtel, notifying me or even indicating me that I got my refund.

On 20/10/16 I called Airtel again and asked them about my outstanding amount of Rs. 95. The executive said that the amount was already refunded into my main mobile balance. When I asked him for a written statement via SMS or email, he said that he could not. He then asked me to wait till he would transfer the call to his supervisor but then he hung up the phone.

I called back Airtel and repeated my concern.The executive this time too declined to provide me a written statement via SMS or email which would state that "Rs. 95 has been refunded to my main balance account".

On 28/10/2016 I again got an SMS from Airtel notifying me about the deduction of Rs. 95 from my main balance account, as usual. This happened in spite of complaining to Airtel over and over again even via emails (that I wrote to [protected]@in.airtel.com, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, airtel.[protected]@airtel.com, [protected]@airtel.com, myairtel.[protected]@airtel.com), as well as to its executives via their customer care number (198).

Also, I had a telephonic conversation which was an outbound call from Airtel's customer care number as [protected] at 12:21 PM on[protected]. The executive repeatedly kept on saying that all my unfairly deducted amount of Rs. 95 were refunded and that a similar detail was also showing in Airtels system. I asked her to send me the written statement of the same. Also asked her to send me a written statement showing my mobile data balance before the deduction of Rs. 95 and the after statement and also the statement showing my main mobile balance amount after adding the amount of Rs. 95 by Airtel (as what she claimed that Airtel did). She assured me that she would email me the same. She also assured me that this scheme of auto deduction of Rs. 95 on every fortnight from my main balance account had also been deactivated.

Honest, when I checked my main mobile balance I found that no such refund as she claimed were made. Also, I got no email from Airtel providing me the statement that I asked it for. I also have the complete call recorded of that executive. I can also provide the same to the consumer court if asked.

On[protected], the amount of Rs. 95 again automatically got deducted from my main mobile balance account in a similar fashion.

I attached some screen shots among which some are mentioning the balance in my main mobile balance account on certain dates. They clearly indicate that Airtel has been lying to me about the refund and cheating on me for months on every fortnight.

Finally, my main mobile balance account is lesser than the amount of Rs. 40 and thus this time Airtel's auto renewal plan did not work. See the attached file for the same.

I sumitted the Submitted the application for porting and prepaid to postpaidon and request for the number (# [protected]) on 6/03/201 I received a message on 25/03/2017 from Airtel saying that once your mobile displays no network please insert the Airtel sim in your handset and call 59059 to verify your details and same day I got and another message that the porting request for mobile no [protected] to Airtel has been validated by Bharti Airtel...

Sir/Madam
I am an Airtel 4G device user of [protected] number and writing you about complaint regarding lost of my airtel 4G device. The device is was lost in december 2016, when i called regarding the bill payment in the month of january 2017 for the same I told to your costumer care regarding this and he said i will file your complaint for this but didnt get any complaint ID or something. Every month bill is generated withount any usage and you will find this after checking the details of the number ther is no as such usage of the device from last december 2016. Kindly terminate the services on this device and i don, t want any new device on same number. Please do the needful as soon as possible.

Sir i am using [protected] airtel number past 5 years .now i check who is the owner of the sim .it was in another person name .how i change it to my name?

I had done my recharge on 16.3.2017 at 11:25 of Airtel no. [protected] for Rs. 349 & on same time recharge repeat two time more n deduct extra rs. 698 from my wallet.
This is the recharge only valid for 28 days with unlimited call which i will get with first recharge but what about next two recharge. can u please extend this to next two more month or give my money back. I had contacted in your customer care and they are denying to refund the amount, also when i asked for escalation of same they have given me one contact number which is not in active state as on now

I am getting a message as my account is blocked all the time and whenever I try to reset through *400# or airtel money app, I am getting reset window closed. I have tried at least 50 times.
Please resolve.
My number [protected].

Thanks,
Krishna

Dth id no:.[protected]
name:aiyub ahmed bhaijamal
mera dth pichle 3 months se bandh tha kyuki mere house me renovation ka kam chal raha tha.[protected] ko muje call aaya ki agar mene aaj recharge nahi karvaya to mera dth bandh ho jayega aur unho ne muje kaha ki hum aap-ka acco0unt hold pe rakh dete he aapka renovation ka kam jab pura ho jaye tab company m, e call karke active karva lena. so mene recharge karvaya or us ke bad company me status janne ke liye call kiya to costomer care adhikari ne muje kaha ki aisa koi call aapko nahi kiya gaya he aur agar aapko hold pe account rakhvana he to 100 rs per month charge lagega. jab ki muje pehle is ke bare me koi jankari nahi di gayi thi.
plz take action about this.
i have received phone calls from given below numbers
[protected] at[protected] on [protected] on 03:36 PM
[protected] at[protected] on [protected] on 02:08 PM
[protected] at[protected] on [protected] on 12:45 PM

In my airtel app, in the offers for you section, I had seen as unlimited calls and 1gb data per day . But when I recharged with 349 I got 1gb data per month and free calls but not unlimited calls. So I asked customer care about this, they said that they will update the offer for my number, and he mentioned that it takes 24 hrs . After 24 hrs, when I see in my airtel app it is mentioned as - for 349 free calls and 1gb data for 1month . After seeing that I am wexed of calling customer care, seriously this is a type of cheating doing by airtel