Airtel Complaints & Reviews

I am using 8 mbps data speed plan of airtel for past 1 year. But the actual speed provided by airtel is 4.55 to 5 mbps max. I have raised this issue in past also and proved the same to technical representative from airtel who visited to check my speed

Technical representative from airtel who visited my house on 3rd sept'16 has confirmed the data speed provided to my connection is far below 8 mbps

He did thorough checking of modem, cabling and other hardware in my residential area and confirmed to the concern i have raised regarding slow data speed

Same was communicated to customer care and as a solution i was asked to study the connection speed for next 3 days

Today received an sms from airtel
Tating - my issue has been resolved??? (Snapshot attached)

How can you resolve the issue of your own??? When i am still getting speed of 4.55 mbps (Snapshot attached) against promised speed
Of 8 mbps

Airtel has been fraudulent charging me for 8 mbps data connection for past 12 months whereas airtel hardware and cable in my area does not support speed above 4.5 mbps this was categorically proved to the technical representative from airtel on 3rd sept'16

This is like day light robbery and cheating customers
I have been fraudulently charged for past 12 months

Rohit bhatia

I already spend money in internet recharge on [protected] of rs.1498 on 04/09/2016, message received trans id.[protected], now need to recharge 5 gb at rs.259 for 28 days but no inline link show, even 198 not able to connect directly customer care, they just say punch this no. That no.- i personally have believe in air tel services poor, please help urgently or should i along with my friend group choose reliance jio. At least provide a link to further use this concern internet facility rs.1498, network of internet also broken since last 05 days - is there have any feedback facility in aitel to keep customer happy, please resolve this issue for avail the airtel 4g latest sept 2016 services as promise, message received. On the recharge of rs.1498 net recharge. Regards a loyal airtel customer.

[protected]@gmail.com

Airtel cant assist. did mnp to airtel. ported today, verification call done at 8:15 am. was told it will be active in 30 min. escalated to 2 flr supvrs & flr mgr. its 8 hrs and its not active yet.

Two of my number are stuck to be active. this is a pathetic experience when they have 4 hours sla to resolve any incident and its been 8+ hours that i do not have anyway to stay connected.

I cant believe these people cant implement a solution as i was told they know the solution.

People i have escalated to floor supervisor yamuna/naeem khan
Floor manager - keerthi prasad

And till now this is not resolved!!!

My number [protected] has been deducted 245 rs by hot chillies by auto-renewal.. When i asked airtel customer support, they are casually saying that we can only deactivate it and refund cannot be given. I did not opt for hot chillies and i did not give authorisation to airtel to allow auto-renewal.. No wonder people are changing to jio. With such cheating tactics, anything is better than airtel..

I am using 3G data Plan and got SMS that if you recharge your data plan before expiry of Present data, the same will be carried forward and I am getting this facility. But recently I did the same thing but the data has not been carried forward. I request you to please see to it under intimation to me.
Thanks. My mobile # is [protected].

Chander P.Bakshi

My landline number of airtel is not working for the last 4 -5 days, i had the visited their office yesterday near vardhman plaza, meerut in the morning at around 11 o clock and they just said we had registered your complaint and your phone will be up and running till 5 pm evening, i said alright. But it is still not got up so i visit again to the office and when i told them it is still not working they gave me the customer care number (What the hell is this?).

Then its still okay i call on that number and they said its too late, we will arrange some technician kind of visit in the next morning till 12 noon but no one shows up till 12 :30 pm. So i called them again and they said your complaint will be resolved today.

How can you do this. You don't have kind of tat for the costumer complaints, then why you are running such companies.

I am not satisfied with this company service at all.
Please all don't use airtel connection due to the poor costumer satisfaction.

Airtel is discontinuing iptv in gurgaon and asked us to change ours to dish tv at airtels' expense. This has been an extremely difficult task. The engineer came and said he needed a ladder to climb up to the roof. The one used was not acceptable to him. I consistently asked the main office to help with this even if it meant that a ladder is hired and we paid for it - the 85 year old lady living there could hardly arrange for it all.
Giving up i finally bought a ladder and informed the main office yesterday of it's availability. Today i get a call saying that this is now a charged request and that airtel needs to be paid for it.

This is not acceptable to me and is plain harassment for a customer

Dear sir,
15 days before some one call me from your third party call center and offered me for your best plan 399. Then i agree and accept his offer. Same day your pickup boy came at my office and collect my document. After 8 to 10 days past but no one call me or no active my card. Finally i call to your service call center then he rply processed not completed due to verification. If verification not completed who inform me? After post on fb some one call me from your team and assure me my problem has been resolved. After that no improvement then i again mail to your 3rd level escalation email id ([protected]@in. Airtel.com). After one day i received a call from your service end miss anchal she assure me my problem resolved within 3 days. And same day again your pickup boy mr suri mr. Suri mob ([protected]) he came at my office and pick up same document.
And inform me that its solve till 2nd. Almost total 14 days has been past but no improvement.
My idea sim card not working on 2/06/2016 and then i insert airte number there are no network.in morning i visit at my nearest airtel service center he say your verification could not successful so its pending.

Again i call me this number [protected] she provide me a contact number [protected]. I call this number and he say me its pending for your bank statement. And provide me to mail on - [protected]@gmail.com. I send my document within hour because i really face i biggest problem i have no way to contact people. My office guys all ready worried about not reachable my contact. I call 3 time but no any help from end. He say my problem resolved 7 o clock but i still face that problem. I really face a disgusting
Ervice from airtel. Finally i again visit at your nearest different service center but i have received a foolish rply that - we have no connection of wifi so i unable to help u. I really do i biggest mistake of my life to change my sim in airtel circle.

Now today i gain visit idea service center but thet say my sim card permanent connected dew to mnp in airtel.
Please help me i have no choice.

Dear sir,
I had lost my mobile phone along with the post paid sim (mob. no. [protected]) on 06-09-16. please block the functioning of the sim so that i can get the same number with new sim. the mobile sim was resistered in the following details.

N. n. murugan
Reliance retail ltd,
Emp id 11113469/ flat no 18/ door no 27,
Kanakamal colony,
Nanganallur railway station, chenni-114
Email: [protected]@gmail.com

Please acknowledge and reply in my e mail provided above.

Dear Akanksha,

After I complained here in this website about the delay in the broadband connection in Abbaiah Reddy Layout, Kaggadasapura, Bangalore 560093, your representatives reached me through phone agreeing to refund the money (Rs.1000) I have paid earlier since your team failed to get me a connection.

It has been more than a month now and I didn't receive my money back.
I request you to transfer the money online as soon as possible.

You can reach me at
Phone - [protected]
Email - aditya.[protected]@gmail.com

Dear all

We have 10 connection in our organization and every month 12 our bills will generate within 3 to 4 days we will transfer bill amount through rtgs after transferring the amount we are following and sending so many reminder with airtel team for posting amount to our 10 numbers but they are not ready and not showing interesting for posting and after due date they will send mail that send rtgs details again and near 9th or 10th they are posting and 12th bill will generate with late fee amount every month we are paying late fee. Past 4 months we are paying late fee and not providing late fee waver also.
Airtel service is very poor and pathetic.

My self pasha [protected]

I'm fedup of complaining again and again about this already. This is the 3rd time i'm typing this crap complaint. My mobile data is again reducing at a high speed even when i switched off the mobile data for all apps. I recharged for 14rs.net pack and when i turned on the mobile data it just got used up within a flash. I've heard about godspeed in internet connection speed. But this is the upside down condition of it. Also the internet services are very poor.in bangalore, the 4g network is very very very very poor. Please check this problem of mobile data being used up until i get a new reliance jio sim.

I have booked new airtel dth connection on friday 02/09/2016. I was promised technician will visit on saturday 03/09/2016 at 11:00am sharp. I was waiting for the technician to come but no one called or came until 12. Again when i called customer care they said they'll come before 6o clock but nothing such happened. My full day got wasted waiting. Today 05/09/2016 when again i complained and asked them to cancel the booking they asked for one last chance and said technician will be at my place by 5 o clock but even today no one turned up. I want to cancel the booking and thank airtel for wasting my 2 full days with false promises.. Imagine if your service for new connection is like this what about existing service customers.. Friends think twice before selecting airtel dth connection.

I have an airtel postpaid sim o[censored]p east and wanted it to be converted to airtel prepaid sim o[censored]p east. when i went to airtel store (near gourde kanpur) on 25-aug-2016 and filled the form along with submission of photo and driving license (dl) as permanent address proof, they said the porting will complete within 2 days and gave me an airtel prepaid sim. 3 days later i called and informed them that porting is not completed yet, and they said that airtel office has refused to recognise my dl as address proof and i should send voter id or aadhar card. even though dl is considered as proof of address. thereafter i submitted my aadhar as well as voter id fearing that they might reject one of them.
Ever since then i have been calling the airtel store daily and they are giving me lame reasons like our server went down, id was not accepted etc. today (05-sep-2016), when i called them they said it will be done by evening. now my airtel postpaid has sopped working (since before 05:00 pm) and my airtel prepaid is not activated yet (till 09:00 pm). when i called and enquired about the issue, they said we don't know what happened and will sort it out soon. they cut my call before i can enquire about how soon?
I just want my number ported from postpaid to prepaid as soon as possible.

There was a deduction of 40 rs from my number [protected] unnecessarily. when i called the customer care they told i used data from my main balance but since my data pack was not over without any reason they deducted 40 rs, i am sure that there was 13 Mb left since my validity gets over and the customer care people talked without any manners.so kindly inform them to be refund my deducted money and speak politely to the customers.

Please implant a new network b'coz there r some obstcales like small mountain between our home and village, because of this there is no landline so please at least give good strength other wise almost 750 people change there network this complaint is forward through yought commete of soniyana .add- vill+post - soniyana, Thesil - beawar, Dist. - ajmer.

Sub: Want to Surrender Airtel Broadband Service (User Id: [protected]_dsl)

Respected
Sir/Madam
I want to surrender the Airtel Broadband Services because of the costly service of your connection and also the poor services.
We don't want to use your connection in future. So please surrender our broadband services. Immediate Effect.

Thank u
Millennium Media
User id: [protected]_dsl
Telephone Number: [protected]
Relationship no: [protected]

I have postpaid 10 connection of airtel in a circle.
And we are not getting signal of there tower at our residence from last month.
when we taken there plan they assured us that if any such type of problems occur they will certainly solve it.
i have lodged a complain on airtel site whose refernce number is PO[protected].
Complained to the subscriber many time.
But resulted with no output.
Please help me out

Dear, Respected Sir/Madam_
I'm here to telling you about the network problem in my locality. I'm Jamshed Ashraf belongs to a local area i.e Village Baretha Khijarpur, PO Dingarpur, Tehsil Bilari, Block Kunderki, Distt Moradabad U.P. Here including me all of the airtel users are too unhappy to this network problem.It's become too hard to survive with Airtel, many of the users already had ported their numbers to other providers. But I'm not on these, its not the solution of our problem.I wants to digitalise my India and it will started by the little efforts o[censored]s..
And I have a plot in middleth of the villege.
So I hardly request you to sent the surveying team in my village to provide us a Airtel Network Tower for our better life..
_Your User

I already have three pre-paid and one post-paid

1) i applied for broadband & fixedline. Airtel website showed my area (Amritpuri) is feasible from [protected].

2) airtel website suggested me the plan feasible to my area. (Amritpuri east of kailash)

3) airtel executive told me that they will collect the documents and payment. (25th aug approx)

4) i surrendered my other broadband connection...