Airtel Complaints & Reviews

dear sir

on 22 07 2010 at 11 24 am i had recharged with rs 104 in my airtel life time connexion no [protected]. but i was shocked to find that no nop connection was activated till date.in addition i was forcibly subscribed to use rs 5 nop/day service.when complained the cc executive refunded the sum of rs 10 for 2 day use saying that some system upgradeation is going on.
the message details of rs 104 is here ;

recharge successful on 22 07 2010 at 11 24 am.mrp rs 104. trans id [protected].

plse take serious action against these criminals for their continuous crimes.

thanks

I recently got my airtel broadband connection and they activated on 16th july.. but the activation process is not complete and i am not able to access my net.. because there is a connection error(DSL is down through out the day).. and i have not made use of net a single day.. i have complained many times to customer care.. but they are not helping me in this issue.. so i have strongly decided to disconnect AIRTEL BROADBAND immediately... and i am responsible for my first month bill.. because i have not made any use of it.............

Hi,

I have registered for a new broadband connection in airtel on 7th July'10 and paid an amount of RS.2000/-. I was directed by the sales person Anand ([protected]) and Technical Lead Saravanan([protected]). I got an SMS from airtel that my request has been processed and the installation will be done in 3 days, but still now i haven't got any response. when i try to call both the above said persons, either they disconnect my call or not attend them. please look into this immediately and my details are below,

14 A, Sannathi Street,
100 Feet Road, Tharamani,
Landmark : Near Velachery TCS office,
Chennai - 600113

Regards,
Hakeem Fayaz
[protected]

Hi .. i am using airtel sim form past 4years as a postpaid guy.. and i have paid more than 25000 bill wid out any due.. now due to some reason i have converted into prepaid and the migriation has been so worst tht they have bard all my imcomming and outgoing calls and sim card is almost dead.. called more than 10 times to constumer care but no action taken... number [protected]..

Suggestion.:- Pls dont buy any airtel connection...

Worst service ... aircel is better than them :)

Sir/ Madam

My Sister getting wrong/cheated calls from one Airtel number(Karnataka) from[protected] onwards, he is talking vary badly and sendning sms.

Pls help me how to solve this problem and save my sister life from her husband.


Thanks
Guna Sekhar
ID: [protected]@gmail.com

I received a sms from DM-DTHdish that my mobile no. has been selected in lucky draw and I have won a Airteldigiteldish. I was told to regiester my address and mobile no. at http://www.airteldigitaldish.com to get the gift. After registering I again received a sms to log in the site for getting the gift. There they have told me to deposit Customer Service Tax of Rs.440 in the account of Mr.Tarak Das Account Number [protected] of Punjab national bank, whom they have introduced asAirteldigiteldish Senior Executive From Mumbai Branch office. I am sure this person is a fraud and is trying to make money by misusing the name of Airtel. Following is the copy of the instruction in the website:



Plans & Offers
Authorized Letter
During The Time of Airtel Digital Advertising Survey Your Mobile Number has Won a Airtel Digital Digital Dish TV With DVD Player” With This Offer You Also Get a Free Gift Hamper of Rs. 2399/- 2Years Dish TV Channel Package And This is Without Any Insulation Charge With all Valid Documents. Dear Customer This Free Gift is Absolutely Free And You Will Not Wave To Pay Any Amount In Near Future. Moreover To Avail This Offer You Will Wave Register With Us And To Registration Last Date is On 26/07/2010 .Please Follow The Company Rules And Regulation And Enjoy The Privileges Given By The Company.


Authorized Letter
0:46:10 A.M.
After 260 Seconds Page Will Be Timeout
Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “Airtel Digital TV (DTH) Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 29/07/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs. 2399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest Punjab National Bank Branch to Deposit The Amount Details Are Mentioned Below.
Name: Mr. Tarak Das
A/CNumber: [protected]
The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 03:30 PM and date on 27/07/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.
Thank You For Choosing Airtel DTH.
Regards,
Airteldigitaldish.com
Airtel Digital TV






Your Confirm Delivery




Bank Detail





Authorized Letter
0:47:35 A.M.
After 176 Seconds Page Will Be Timeout
Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “Airtel Digital TV (DTH) Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 29/07/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs. 2399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest Punjab National Bank Branch to Deposit The Amount Details Are Mentioned Below.
Name: Mr. Tarak Das
A/CNumber: [protected]
The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 03:30 PM and date on 27/07/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.
Thank You For Choosing Airtel DTH.
Regards,
Airteldigitaldish.com
Airtel Digital TV






Your Confirm Delivery




Bank Detail

Hello Sir,I m Suit R. Ghadage. I am Airtel user since last 3 yrs.12118 is gprs departmrnt's no o[censored]r company charges @ 50pcs/3 min.I hv no objection on this,but when v call on this no. many of times call goes in waiting status for 5-10 or more than 10 mins...in such cases if v cut the line without get connected to ur executive inspite of that ur company charges 50pcs/3 mins.Sir this is not fare .So I request u to recover this as early as possible...1st thing this longer waiting time n 2nd thing such wrong charges its too responsible for our unsatisfaction...I hope u will take some action..otherwise we will take it from our side..U kindly mail me ur response on sujit.[protected]@gmail.com.
Thank you
Unsatisfied users.

Hi,

I got a new Airtel postpaid mobile numbers from Airtel dealer Greentel of Tirupur. They have collected my address proof and also Rs.645 for activation charge and also for Golden number.

I am not at all started using this number and simply they send a SMS that the number is barred like that.

I got shocked and it seems that they cheated me and now I am here to complaint about them.

If consumercomplaints.in executive needs any further details please let me know I will provide.

They called me and told that they need another Rs.500 then they will activate the number again like that.

Its really BAD that AIRTEL and their showroom is cheated me and also another one who already filed a case here.

www.consumercomplaints.in/complaints/airtel-c71574.html#comment also the same issue with them.

So AIRTEL is started cheating the customer and earn more on this way I think so. Please be careful before go with a Connection with the Airtel or from GreenTel. Don't pay anything in advance they will surely cheat.

GREENTEL is a cheater AIRTEL Showroom.

I am asking them to refund the Amount I have paid till date and also request them to submit all the documents which I have submitted to them.

Regards,
Ravichandran Muthuvel

i got a missed call at 9am today, so i called back and was told I was the lucky winner of 25lacs. the number was [protected], the person I sopke with seemed to be trained in talking like an Indian person and asked me to without any delay call another number [protected]. When I called there I was asked to provide my address and bank a/c number, so I said I was at work and would call them back.

I immediately called Airtel customer service who said they are aware of this fraud. when I asked what action they were taking or what higher complaint number I could call on to register my complaint, he apologised and said there was no complaint number and that I should simply ignore such calls.

I told him that didnt make sense as many airtel customer may fall for the scam and end up losing money, but it appears that airtel is not doing anything to stop this apart from just putting a disclaimer or warning in sites where people are complaining or telling callers like me to "ignore the call".

This could well be a security issue in the national level, unless I am letting my mind go wild. But if these calls are coming from pakistan and dubai, you never know if they are simply small time frauds or if they are in nexus with some bug leagues like militants. I dont care if my mind is going wild with crazy connections, but I thought I might just type my thoughts anyway.


the authorities please wake up and do something. You cant really know for sure who these people are connected with. so many numbers have been provided on this forum, I am sure the authorities could try and trace atleast the service providers who keeps giving these frauds numbers to call from/use.

Ref Airtel Landline No.[protected]

This is Vinay Khulbe, resident of Indirapuram, Ghaziabad.

At my previous house I had an Airtel broadband connection which I used
till Nov 09 and then I shifted to a new house.

I have been requesting disconnection of that Airtel broadband
connection since Nov 09 but its sad to say that it hasn't been done
yet.
And I am still getting bills with charges being applied.

I have requested for disconnection n number of times. every time the
call center agents assure me that it would be done and then nothing
happens.

Infact in april10 I was told that if I make a last payment of Rs 250 ,
then everything would be sorted out. I paid that amount and had even
submitted a written application for disconnection.

Please look into the matter. I have been facing a lot of harassment and
am really upset with Airtel.

Dated: July 25th, 2010

To,
The Chairman,
Bharti AirTel Ltd.

SUBJECT: Inter-change my ID documents from another person by your company.

Dear Sir/Madam,
As per cited subject, I am using prepaid mobile service of Airtel since 07 – 10 – 2008 of your company. 15 days back, I had lost my mobile with sim (Mobile no. [protected]) than I blocked. During this process your executives confirm my ID and said this no. is not match with your ID. I went to your local office and checked it is true and also checked at retailer end. He has also sent right document to your office. I have confirmed with my sources this no. [protected] issued to Mr. Prabhat Soni, Address: Darpan Colony, Gwalior. No. of times I have visit your prepaid office and your main office at city centre, Gwalior, nobody taking no interest regarding this issue and taking casually. Your senior officer and your executives are not giving any time and not interested to make any meeting with me. They are saying through guards, company has no. of legal cases, if this case will add there is no effect to the company. This is irresponsible statement. At this stage, I am helpless.
I am sure my ID documents is using another person with another mobile no. this is big mistake of your senior officers, executives and your company.
If my ID documents used for any illegal work, I am not responsible for the same.
Kindly check this mistake seriously and take necessary action immediately.
Thanking you,
Yours sincerely,

Ravi Jain
A – 86, Govind Puri,
Gwalior
Mobile: [protected], [protected]

Respected Sir/Mam,
This is to inform you that Airtel is running a fake promotion vis mass messaging option in which they specify to offer a digital dish and a dvd player to the people who have received the message. I got a message too. The website mentioned in the message to be logged on to claim the winning prize is exactly the same as that of airtel hd digital dish (i.e http://airtel.in/HD/digitaltvhd/index.html) but the things that are hidden are © Bharti Airtel 2010 | Contact Us | Privacy Policy | Terms & Conditions. Moreover there is no link to plans and offers menu and the last date for applying to the offer mentioned is 26th july. I called upon airtel customer care to ask about the same and they first of all said that i must have got the message by mistake( nothing was made clear); then i had to hold the line for about 10 min then the call was transferred to the supervisor and then again a long halt of nearly 10 min and then the supervisor told me that they have no clue of the promotion as they haven't received any information yet on the same. Then at last a new justification was ready that they don't know anything about the same.
Now my take on the Whole thing was that Airtel or any other dubious firm is trying to gather data of HNI clients and for further malicious use or pitch the aitel deal the customers afterwards.
Please do the needful asap....
Thanking you
Saral Budhiraja
[protected]

Hi,

Kind Attn: AIRTEL DTH Complaints are not being attended, customers are being neglected,
Want the refund of money and compensation for making lose my peace of mind.


I am an existing customer , " Customer ID : [protected]" , am very sorry to say that I have done a big mistake by choosing AIRTEL DTH.

I recharged my A/C on 14/07/2010 to upgrade my existing DTH connection to HD. As on date 25/07/2010 the HD set-top box has not been installed.

I have called minimum 50 times to C.Care executives[protected]. Service is horrible. Very pathetic service.

Complaint number is 3374887, i have repeatedly called to c.care on dated[protected],[protected],[protected],[protected],[protected],[protected] .

They say ur problem would be resolved today, tomorrow, within 24hrs etc. It’s been six days there is no response from technical persons and there is no action taken from airtel till date.

I am frustrated on Airtel DTH services and their irresponsibility and considering customers granted.

I want the refund my money in my A/C (Rs 2300/ )and remaining four months yearly subscription amount.

NOTE: I have already ordered Tata sky DTH. They have already installed the set-top box has been installed just within four hours.

Thus I have decided to lodge a consumer complaint against Airtel DTH service for making me lose my peace of mind. I want compensation for that.

I will surely post this on internet Facebook, DTH buying forums...f

Thanks for continuing horrible customer care service.

Biraj Biswal
" Customer ID : [protected]"
[protected]

I have an Airtel Broadband connection[protected]. I opted an unlimited usage plan 1099. I was paying all my bills before due date. Normally I never check my bills and take them to be all right as I thought that Airtel is a reputed company and never do anything wrong. I am the single user with my Laptop for this DSL connection.
Since I have migrated from Australia, I gave a call to Customer Care that my Australian E.mails (Out Look) are not woking here in India, the lady at the other end told me that you need to register for E.mail Relay service and for each E.mail account you will be charged Rs.49/= per month. I told her that I do not need this service as I have various e.mail accounts in my Australian Company and it would be very expensive for me to pay Rs.49/= per month per e.mail account.

Out of curosity I checked my next bill and I found that Airtel has been charging me Rs.85/= per month for PC secure antivirus software from the starting of this service, and 3 E.mail relay accounts. I called the customer care, and told them that I have never requested or downloaded any antivirus software. They insisted that it has been activated from my end. I told them that I have never heard of this software before in my life and I have not activated this PC secure.

I called the customer care various times to tell that I have never activated any software from my end. As a matter of justice my money should be returned back. They told me that they have stopped these services, but I insisted to return my previous money back. By this time I start realizing that Airtel is a cheat company and might be possible that the person came to install the connection on my premises has done some thing due to some commissions involved.

Anyhow after many e.mails and calls to customer care they gave me a discount in my bill. But I had decided to disconnect the DSL with a cheater company as I had no assurance that something like this would never happen again.
Now the real irony was waiting for me. I put a request for disconnection on 09.July.2010 (Request No.[protected] I waited for another 5 days no body came or called me for disconnection. I started calling customer care every day to know the status but they were ready to give me a new complaint number evey day. I wrote e.mails to customer care and 121 that I need disconnection of this number immediately. Finally I received a call on 20.July.2010 to persue me to keep the connection,I told them clearly that I do not need this connection. I received an email stating that the number will be disconnected on 21.July.2010
No body came to my residential premises norI received any call from them. I again called the customer care and lodged my protest for delay in disconnection. Finally I received a call from Mr. Amit (no.[protected] that they have sent a person to my premises for disconnection and I told that person that I require reconnection of this number. I was shocked to hear the way these cheater manupulate and update wrong information in their systems. As on 24th July 2010 I am still waiting for someone from Airtel to disconnect the service. I am astonished to hear the lies they can tell on your face.
Friends I can tell you with experience that Keep away from Airtel. It is indeed A CHEAT COMPANY and their employees are trained to cheat people.

I completely agree. I lost 200Rs today(july 24 2010) because of friends chat. I called to 198 complaint number but they tried to avoid my complaint saying that they would forward this complaint to some higher authority. I wanted refund for this cheating. All those fake sms told me call to some number with girl's name. None of them were real. My number [protected]

SIR I USING AIRTEL SIM BUT FEW DAYS A MISS CALL COME FROM PAKISTAN+92,+965 CODE AND CALL COME FROM +590 CODE. A MISS CALL COME IN MY PHONE FROM +92 NUMBER BUT I NOT CALL BACK BUT IN NIGHT TIME MISS CALL FROM +965 CODE I CALL ON THIS NUMBER BUT HE SAYS I NOT GIVE ANY MISS CALL TO YOU AND NEXT DAY CALL COME FROM +590 CODE I PICK UP THE PHONE AND HE SAID ASUA LE KUM KUN BOL RHA HAI ISAID MY NAME HE SAY SRY WRONG NO.I VERY SHOCKED I CUT THIS PHONE.AFTER ALL THIS I SWITCH HER PHONE . SIR PLS DO SOMETHING ALL THIS CALLS MY NOBODY RELETION FAMILY PERSENT OUTSIDE INDIA SO WHY CALL COME FROM ON THOSE COUNTRY.

I am an Airtel Prepaid customer.
I have been automatically subscribed to Airtel DailyMIX.
I have been keep receiving messages such as one below which is very irritating and sexual in nature

"Lovely Girls in the Rain. Make the Weekend Khatta Meeta. Click."

When looked for information it shows below link

http://202.87.41.147/hungamawap/airtel/77858/index.php3

Please help how to unsubsribe from this.

Taken airtel prepaid connection(mob no.- [protected]/sim no[protected]) in May last by giving all relevant documents. After five days outgoing stopped. I complained to customer care , the request reference no. was [protected]. After seven days the mobile showing invaklid sim. Then I emailed to airtel complaint cell. Mr. Manoj from Calcutta contacted me on my alternate no. [protected] and told submit the documents again otherwise you will loose your number permanently and your no. will come in the market and will be given to anyone. Because I am a defence personnel , for the same reason we are not reissued the service certificate. So I am unable to submit the documents again. So you tell me if your company personnels are showing so casual attitude and not taking care for the customers documents ; Why I should be harrased. Please take care for this and take necessary avction.

My mobile No. is [protected]. I received a unsolicited/unexpected call from [protected] while I was riding my bike and did not attend and apparently it was a miscall, The above miscall no.,which I now understand, is the number of Airtel Promotions. Not knowing that it was from airtel, I dialled it back to the same number when I disconnected it failing to get a response, I got three sms from airtel saying that they have deducted around Rs.25/- for hello tunes, which I have not subscribed for. More pathetically and very crafty on their part it is not possible to speak to a customer service through phone. In some cases you would be charged for calling the customer service. I am surprised by the silence of the law of our land in this regard. Are there legal thugs out there?

In June first week Airtel digital TV had launched offer that if we upgrade our package to higher package we will get a cashback of Rs.30. So,accordingly I upgraded to the pack of cost Rs.160 on 12th June,then I contacted customer care ..they told that the amount will be added to the account by 28th day of the month. So I waited till the end of month but no money was added.I contacted customer care on 12 July,they told to lodge a complaint & that the money will be added by 16th of july..So again I waited till 16th but still no transaction had been done..On 16th when I contacted customer care they told that the Resolving date of my complaint is 22nd July ...So I waited till 22nd but again no money was added. I contacted today on 24th they are telling that I had upgraded on 14th of June & downgraded on 12th of July so it was not applicable in reality I had upgraded on 12th june & after consulting customer care only i had downgraded on 14th July....


What to do????????????