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Address: Gautam Buddha Nagar, Uttar Pradesh

I have deposited the subcription money Rs. 3040/- for one year on 09.05.2010. We went to our native place Fatehpur for summer vacation. After returning from there on 29.06.2010 when we switched on the TV & receiver, got the message that our subcription has expired.
It was shocking because we had deposited the money for year. When called the customer care, we got the information that our money has exhausted because o[censored]sing excess paid movies & etc. After enquiry we found that somebody changed our registered mobile no. & enjoyed.
I have question from Airtel, how they can changed our registered mobile no. without verification??? What is the company policy?? Who is the responsible for this??
My Airtel customer id is [protected]

Aug 13, 2020

Complaint marked as Resolved

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D.Hemalakshmi

from Visakhapatnam, Andhra Pradesh

Airtel — offer did not change but money consumed.

these is hema lakshmi. iam using these mobile from 2 years.i asked to change my offer rate plane.but they did not change it, again i called costumer service center they we do it . but they also did not do that change. now icallto costumer service center they did give att least good responsealso.

so iam giving these complaint plz change my offer now itself. or i will changeto another net work.
these is my last request.

Thankyou yours faithfully
D.Hemalakshmi

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Address: Gautam Buddha Nagar, Uttar Pradesh

I have taken Air Tel digital TV connection in the month of july 2009.
Customer I.D. is [protected].
-Now I am facing problem due to Air tel set up box not running properly from last two- three month . in this regards I also launched the complaint in the month of april -may and problem was remove after 15 days again the set up box is not working & camplained launched by phone on their customer care no- [protected] on dated 4/7/2010 ,6/7/2010 & 7/7/2040 wide complained no-3213152 , 3235016 & 3240033 but till now problem is not resolve.

this shows negelancy or bad after sales service.
pl. take this matter seriously and remove it .

Address= F-182 , DELTA- 1ST
GREATER NOIDA

MOB. NO.- [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Gautam Buddha Nagar, Uttar Pradesh

This is regarding A/C No 15553255 Broadband connectivity at Greater Noida. The Internet hasnt been working since april 2010. After Repeated followups with your customer care.. the internet was still not working.

I can see regular follow up for bills ( last three months) for the services that were never working. If this is the kind of service.

I would request you to terminate all the services as i am not at all satisfied with what is going ..

Regards

Avinash Handoo

+91 [protected]

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hemant kishore

from Pune, Maharashtra

Broadband — printer not deliver after 100 days over

i have taken wire less connection in march before installation ur excutive told that u will get printer within 60 days but 100 days over printer not deliver after several times of complaints. wat can i do now?

hemant kishore

from Pune, Maharashtra

regarding printer. — printer not deliver after 100 days.

i hv taken one internet connection on march 7 2009 before instalation u people told that printer will deliever within 60 days but 100 days over still printer has not deliever.i have wasted time and money alot bec i have called at least 30 times but no any action taken wat cam i do now.

taroonasharma

from New Delhi, Delhi

Airtel — AIRTEL NOIDA (INDIA) SERVICES

Account Number[protected]
Name - Somil Gahlaut

Brief Details -

AIRTEL's nuisance we have been facing ever since we got a the latest IPTV connection.

- When the TV works the Internet stops working.
- When Internet works TV stops working.
- When a call comes on the landline then both TV & Internet flash out !!
- This happens every weekend
- Technicians come and give different reasons
- They have failed to resolve the issue for more than 3 weeks now

Detailed blog - Read Blog - http://solshak.blogspot.com/2010/05/airtel-noida-india-services.html

Actions taken -

Contacted Customer Care - YES
Technicians came - YES
Issue Resolved - NO
Email sent - YES
Action Taken - WAITING AS OF MAY 01 , 2010

Please help get this sortted.

bunty34

from Mumbai, Maharashtra

Airtel/Broadband net — net not working last one month

i have net connction and 6 months rent advance payment plan ....Now last one month i have shifted my office to plasia place but still there is not start the net ...i was lots of followup mail and phone but there is no result...i hvae buy new DATA card my work has not held . Kindly arrange to compenset for one month rent and my work suffer due to net was not working...so ther also companset for my losses and other buy DATA CARD...

NO one replay by airtel even mail nor phone...

regards
Anil
[protected]

mohit099

from Noida, Uttar Pradesh

Airtel Broadband Services — Not giving facility which was told when giving me this plane by executive

sir,
i mohit from panipat complaining that when i went to airtel office for new connection of broad band then your sales executive told me that plan of 799 give me 512 kbps speed all the time.
There is no boundation of speed after 8gb.At that time time i told him that in 499rs plan speed is 1mbps till 4 gb.after that it will 256kbps.as i have also this plan at my another home.whose number is 4007277.
then he told me that there is no such type of condition.So i agreed for plan 799rs.Now speed of broad band is decrease to 256.which was no told me as i mention.So please take a prior action against my compliant.

THANK YOU
MOHIT
PH.NO.[protected]
MB. NO [protected]

Chunilal sharma

from Mohali, Punjab

Broadband — not working from last half month

Sir my broadband is not opening from last half a month it is shown connected but not opening the sight

knath

from Agra, Uttar Pradesh

Nov 21, 2012

Airtel Broadband — net user

Hi,
Kindly inform me how much net usage i have already done.
Regards
Kailash Nath

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Address: Delhi

How many o[censored]s are using Airtel Broadband ??

Dam..One of my friend applied for Airtel broadband and received a call from Airtel representative that they regret to inform but due to technical feasibility they are not able to provide broadband services to him..and guess what ??

He's my neighbor and living next to me..and I'm using Airtel broadband!! lol (Next door friend..dam)

I tried to explain the customer care executives that I'm using Airtel bb and provided my number details..address and then provided my friend address and asked them : How'z this possible..and the response was : Due to technical feasibility your friend area is not covered...??

WTF?? My poor friend lost all the hopes to get a broadband Any other alternatives (except customer care) to explain and educate the Airtel bb agents to install bb services??

I don't want him to go for Tikona as they are the worst, Tata is costly (am using Wimax too) and no MTNL/SIFY!!

If someone able to provide Airtel broadband services in Rohini Sector-15, Delhi 110085 please contact eracnidATgmailDOTcom

Aug 13, 2020

Complaint marked as Resolved

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russel53

from Chennai, Tamil Nadu

I just got a call from somebody in Airtel, asking if they could come and collect my landline instrument, even though I had submitted it on 31/7/2010 !!! ??? I am now asked to pay 400-odd Rupees even though I have not been using the landline for the last 4 months at least!!! And this, inspite of the fact that I had received the following email on 14th Aug from Nodal.Southabts:-

Thank you for writing to us at Airtel Telemedia Services.

We acknowledge the receipt of your mail dated August 12th, 2010.

Further to the below mail, this is to inform you that your complaint has been
forwarded to the email id. "[protected]@airtel.in" for the further
action. The relevant team will get in touch with you with the resolution updates.

Assuring you our best of services.
Yours sincerely,

Nodal Officer
Airtel Telemedia Services

>>
Mail received from Russel Stevenage
>>
Dear Nodal South Team:

I have not heard from you for two days (48 hours), even though your
auto-reply mail claimed that you would respond "within 24 working hours."

I look forward to a resolution of this issue asap, as it is causing me
enormous mental anguish and pain.

Thanking you,

Yours sincerely,
Russel Stevenage

-------- Original Message --------
Subject: Re: FW: Harrassment even though landline bills have ben paid -
Landline No [protected]
From: Russel Stevenage
To: South Nodal <Nodal.[protected]@airtel.in>
Date: 10/08/10 12:35 PM
> > Dear Nodal.South team:
> >
> > In spite of your email below, and also having handed over the
> > instrument on 31/07/2010, I have received the following sms from
> > AXAirtel:
> >
> > "Your bill for your Airtel FIXEDLINE No.[protected] is genrated on
> > 06-08-10 for Rs.426. Due Date is on 25-08-10. Log on to www.airtel.in
> > to check your bill online"
> >
> > Why? You had confirmed that there was no outstanding amount. Why am I
> > being asked to pay Rs.426.00 even when I have not used the phone?
> >
> > I will seriously take up this matter with all concerned people,
> > including the consumer court, if necessary.
> >
> > Please revert immediately, to stop this harassment.
> >
> > Sincerely,
> > Russel Stevenage
> >
> > -------- Original Message --------
> > Subject: Re: FW: Harrassment even though landline bills have ben paid
> > - Landline No [protected]
> > From: Nodal.[protected]@airtel.in
> > To: Russel Stevenage
> > Date: 30/07/10 2:31 PM
>> >> Dear Mr. Russel Stevenage,
>> >>
>> >> Thank you for writing to us at Airtel Telemedia Services.
>> >>
>> >> We acknowledge the receipt of your mail dated July 28, 2010.
>> >>
>> >> With regard to the below mail, this is to inform you that for the cancellation
>> >> of the connection[protected] your request has been registered with the
>> >> reference number: 469348 on 29/07/2010.
>> >>
>> >> The line will be cancelled by 7 working days. However, the cancellation
>> >> process that is full and final settlement will be completed within 45 days.
>> >>
>> >> Regarding the instrument to be collected, it has been confirmed from your end
>> >> that you will be available after 7pm on 31/07/2010 to collect the modem and
>> >> telephone instrument.
>> >>
>> >> There is no outstanding amount as on date towards the account number:
>> >> 14504747.
>> >>
>> >> Assuring you our best of services.
>> >> Yours sincerely,
>> >>
>> >> Nodal Officer
>> >> Airtel Telemedia Services
>> >>
>> >> Mail received from Russel Stevenage
>> >> Many thanks indeed, sir/madam. I look forward to having the
>> >> cancellation of my landline service speedily done, at last.
>> >>
>> >> Thanking you,
>> >> Sincerely,
>> >> Russel Stevenage
>> >>
>> >> -------- Original Message --------
>> >> Subject: Re: FW: Harrassment even though landline bills have ben paid -
>> >> Landline No [protected]
>> >> From: Nodal.[protected]@airtel.in
>> >> To: Russel Stevenage
>> >> Date: 28/07/10 3:48 PM
>>> >>> Dear Mr. Russel Stevenage,
>>> >>>
>>> >>> Thank you for writing to us at Airtel Telemedia Services.
>>> >>>
>>> >>> We acknowledge the receipt of your mail dated July 26, 2010.
>>> >>>
>>> >>> We regret for the inconvenience experienced by you.
>>> >>>
>>> >>> Your complaint for Delay in cancellation has already been registered
>> >> from our
>>> >>> customer care team with the reference number: 35674610 and will be
>>> >>> processed by 31-JUL-2010 12:23:31.
>>> >>>
>>> >>> • E-Mail us at - nodal.[protected]@airtel.in
>>> >>>
>>> >>> Assuring you our best of services.
>>> >>> Yours sincerely,
>>> >>>
>>> >>> Nodal Officer
>>> >>> Airtel Telemedia Services
>>> >>>
>>> >>> Mail received from Russel Stevenage
>>> >>> Dear Mr Rakesh Kumar:
>>> >>>
>>> >>> I am very sorry to say that the harrassment continues!!! I had even
>>> >>> asked for disconnection of my line and your team member who called me about
>> >> this (Tarun -- Customer Service mgr, Delhi -- Ph +[protected] promised
>> >> that disconnection would take place the next month. This was in March!!
>>> >>> It is now July and I keep getting bills for Rs.550/- each month, being the
>>> >>> monthly rent, which I am paying, EVEN THOUGH I AM NOT USING THE
>>> >>> SERVICE. PL CHECK.
>>> >>>
>>> >>> This month, too, I had received a bill and paid it via ICICI Bank on
>>> >>> 17/07/2010 (Tr for Rs.550) and the amount has
>> >> been debited from my account.
>>> >>>
>>> >>> In spite of this, I am getting repeated SMS reminders from AXAirtel on
>>> >>> 09/07, 21/07, 24/07 and today (26/07). All of them telling me to pay on
>> >> or before 26/07 and, if paid, ignore.
>>> >>>
>>> >>> I earnestly request you to get my landline [protected] disconnected.
>>> >>> I do not want, or need your service.
>>> >>>
>>> >>> In case it is not disconnected, I will take this matter up with the
>>> >>> consumer court,
>>> >>>
>>> >>> I am also copying this to care.tamilnadu and nodal.south for their
>>> >>> speedy action and help.
>>> >>>
>>> >>> Thank you.
>>> >>> Russel Stevenage
>>> >>>
>>> >>>
>>> >>> On Sun, Mar 28, 2010 at 2:33 PM, <[protected]@airtel.in> wrote:
>>> >>>
>>> >>>
>>> >>> Dear Customer,
>>> >>>
>>> >>> This is to inform you that your concern has been noted and our team is
>>> >>> working on a resolution. At the outset, we apologize for the
>>> >>> inconvenience faced by you. We will get in touch with you for further
>>> >>> details of your concern as the need arises.
>>> >>>
>>> >>> Regards,
>>> >>>
>>> >>> Rakesh Kumar
>>> >>>
>>> >>> Airtel Customer Service Team

Mohan B V

from Chennai, Tamil Nadu

This is the same way that they do decide to treat. The billing department has been worse i thought but the collection department without the bill details want the payment and do decide to hang up without any sense. This is the worse tele caller i have ever dealt with and she has the guts to hang up when speaking.

I am never going to Airtel for this pathetic service.

mohitgarg27

from New Delhi, Delhi

May 5, 2011

Need Airtel broadband services

I have exact same issue as the gentlemen above stated regarding the feasibility in our area Sector-15 Rohini, Delhi 110085. its been almost like 3 years i am trying to get Airtel BB but its still not feasible ? 15-20 yards from my home is feasible... its rubbish..

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Address: Delhi

I have Upgraded My Broadband Account From 256kbps to 1mbps on additional charges of Rs 300/-
Still Airtel is not providing me the speed of 1mbps rather i am sometimes getting as below as my earlier speed.
i am attatching my speed test screen shot. please have a look and inform me how to proced for filing a court case.
my Email Id : [protected]@hotmail.com
phone: [protected]
mob: +91 [protected]
add: C 211 Vivek Vihar, New delhi, Delhi 110095

+1 photos

Aug 13, 2020

Complaint marked as Resolved

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Address: West Bengal

Hi,
I am Avishek and I have brought one World Calling Card of Airtel while coming to Kulallumpur from Kolkata, India. I am using Digi sim card here. I was told that i could make calls to India with this card after dialing the access number and the card code. But the access number([protected]) itself given for Digi sim is does not work. Most of the time it says invalid number, sometimes when it gets through its been told that access to this number is not allowed outside united states!! I bought this card for 500rs and I was planning to buy more. But I am extremely disappointed with this. Please reply if you are reading this....
Card Details are
Date of Package-20 Feb 2010
Batch No/Tracking No[protected]
I am still in Kualalumpur and my contact number in Malaysia is [protected]

Aug 13, 2020

Complaint marked as Resolved

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avi_edu_03

are you still working on it?

thu

Jul 23, 2011

what's the access number o[censored]SA?

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Address: Bangalore, Karnataka

I have applied for "Do not disturb" on June 19th 2009. But I used to get regular promotional messages. I use to call customer car efor the support but nothing help me out. In Jan-Feb 2010, I contact nodal officers and appetite officers of airtel. They ask me for my support about sending list of promoters with the details like date, time, subject etc. I sent them list of promoters at regular intervals. This problem got solved in June 2010. Now a days I started getting promotional messages from some new promoters. What can be done for that. I contact them again, they told that we will look in to the matter but still no reply from their side.

Ankur Jain
[protected]

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kusalakumar

from Mumbai, Maharashtra

Postpaid Connection — Do Not Disturb

Dear Sir,
i did get the connection on 15th Feb. till date I am receiving so many unwanted SMS ,Like- Astrology,Sensex,News,etc..etc... I am fade up with this continues SMS while my official time.
pls avoid this .. If you are any problem to stop this message, disconnect my service connection..

My Mobile No is [protected]

Thanks/regards
Kusalakumar.

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Address: Haridwar, Uttarakhand

I had purchased Airtel DTH on 4th July, 2009 (Customer ID- [protected]) .
My set top box stopped working properly from 1 July 2010. I had approached the dealer stationed at Roorkee for its maintenance. But I could not get any help for many days. Since the warranty period limit was approaching near, I was extremely frustrated. I later called customer care service center on 5 July, 2010. But still I could not get any help. I again called on service center on 6th July.The problem is still not solved. One person had called me and informed me that I will have to pay Rs 500/- for replacement of DTH set top box and Rs 300/- for transfer. The Airtel DTH was installed by an airtel dealer. I feel cheated at this moment of time for none of my faults.
Either Airtel should remove their dealers or they should take all of their jobs to their hands.
Kindly replace or repair the Set Top Box as per warranty period specifications.
Being a genuine and responsible consumer, I request you to solve my problem at the earliest.

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Address: Mumbai City, Maharashtra

I am using airtel [protected] for last 10 yrs. I do my bill payments online. I wanted receipts for last 3 months. I was not able to find these in my airtel a/c at www.airtel.in and my registered e-mail a/c since airtel have not sent me the receipts through mail. I went to the Customer relationship centre at Opera house, mumbai. There I met one girl named Sana, who was very immature and irresponsible. Not only she told me she can't give any receipts for online payment, she has no idea what people do in online payments. Later when I told her even if there is no ready made format for such receipts, at least if she can provide me some proof that I have really paid up the bills. After that she started talking to somebody on the phone and was asking about my issue. I guess the other person gave some instructions to her. Then, she told me "log on with your email id and you can see the status of payment". I was so shocked that such person can work at customer relationship centres. I have wasted so much time with this girl and at last I cam to know she is so immatured. And what is log on with your email id? Does she mean check your email or check ay airtel.in Not wasting my time further with her, I came back and writing this complaint thinking some responsible person from airtel can read this and take action.

Aug 13, 2020

Complaint marked as Resolved

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Address: Raipur, Chhattisgarh

Dear Sir/Mam,
i have activated Airtel GPRS monthly package of Rs.98 on my mobile phone on 06/07/2010 through customer care they told me that they doesn't have SMS setting for activation & also not having settings for latest handsets i have to do Manual setting at Mobile phone so might be it not done well and not activated i have made 15 calls to customer care they told me they will arrange back call from technical person and till date & time i didn't get any Response from them

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g.anvesh

from Pune, Maharashtra

Airtel GPRS — airtel

the following network was not giving good response on activation of gprs on my mobile

tonymichael

from Mysore, Karnataka

Dear Sir,

I am tony michael from cochin, working as asst manager in a pvt firm, i am useing samsung m 2710 new seris handset called many times to airtel customer care for gprs settings but didnt get till now... i had samsung sgh c 160 mobile now i am disposed my cell... its emergency as per the customer care excecutive instruction yesterday (09/11/09) i reacharger 98 rupeese flexi for unlimited browsing not the tat is 48 hrs...

please do it need full

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Address: Pune, Maharashtra

This is very fustrating that;last 15 days i am following you guys for Airtel digital settop box installation and activation.Still only installation is done and nobody seems accountable for service activation;what is the use of only installation.
So requesting to please remove my installation and give my money;else I will put up this case tomorrow to consumer court.
Airtel fault is how they redirected my installation request on their site to Vriti infocom;whose service is worst and infact they are fraud.
I have the payment receipt with me.
I am requesting airtel for immediate action for below details:-
PIN received against Money paid details to Vriti infocom:-
PIN for 1750/ :-[protected]
PIN for 100/:-[protected]
PIN for 50/:-[protected]
Vriti infocom dealer number:-[protected] Name: Nand Kishore

Installation Address:- Niraj Kumar
B-5,207,Sonigara Kesar,Kaspate vasti,Wakad,Pune-411057
Mobile:- [protected],[protected]
If you people could not activate services against above paid money by Today, Requesting you to please cancel this request and Give my money back.
Please do some corrective action against this kind of dealer;who are cheating and creating very bad airtel brand name.

Aug 13, 2020

Complaint marked as Resolved

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baskaran

from Arcot, Tamil Nadu

AirTel — No Activation after payment of money

I have a Airtel post paid mobile connection in Bangalore, India.
They disconnected outgoing facility, when the bill exceeded the credit limit. Even after paying the money, the connection was not restored and the call center people say that they are not able to get the status due to system maintenance. This happened for 3 days continuously.

They were swift to disconnect it, but lethargic to reconnect the same, after payment of money. They promised that it will be done in 4 hours, but even after 36 hours after paying the money, nothing happens.
All hollow claims of customer service and customer satisfaction!!

Nilesh m Vaya

from Patan, Gujarat

AIRTEL DIGITAL TV — no channels even after paying money

i had purchased a airtel digital tv connection during diwali with 5 months free subscription. from 27th november the channels for the same have been discontinued by them. Even after lodging numerous complaints they are saying we will do it & they give next day's time.When they want money for the subscription they discontinue our services then what should a consumer do when after paying money we don't get services. I had never expected Airtel to stoop so low.

Varun Shridhar

from Delhi, Delhi

We have applied for the PRI linens in Noida Sec 63. After making the payments and reciving lots of false commitments now we came to knw that there are no lines in this sector. Its a complete fraud. Please Help.

vspeter

from Mumbai, Maharashtra

AIRTEL DIGITAL TV — IN COMPLETE ACTIVATION

I got non conformity openion about Airtel Digital TV Perks offered on my account . Before placing the order , I have clearly confirmed about channels that are being offered. But after installation on 11/08/2010 , and activation the channels which o prefferred in devotionals not got activated despite being no of follow ups. My Customer ID : [protected]. I have opted for GOD TV to my account. But as of now no response and customer care executives irritating me. I wan disconnect and go for Local cable operator where i get all channels for 150rs.

Please call me on [protected]

sk_shinde

from Mumbai, Maharashtra

Jan 4, 2011

airtel digital tv recharge Rs. 200/- on 03/01/2010 but not activited so please activited as per earlier

yogeshwaykole

from Pune, Maharashtra

Apr 25, 2011

Airtel DTH Pune — Paid amount but no installation

Hi,
I requested for new connection from customer care, and also paid the amout through mobile banking by credit card (IVR).My transation id is 14727278. At that time customer care executive told me, I will get the customer id and installation within 48 hours. Now its more than 3 days, but yet neither I received any SMS from installation department nor any phone. And also there is no direct contact point to talk to installation department. I calles customer care executive more than 10 time. Each time every executive telling that " we are forwarding your request to installation department they will contact you in one to two hours". But its not going to happen. No one will call. And all customer executive are dumb. I dont know on which basis they got job there. They dont have any sense to understand the customer problem.

Exepecting some kind of action.

regards,
Yogesh

umakanta.saha

from Guwahati, Assam

Aug 2, 2011

AIRTEL DIGITAL TV — Non activation

I, Sh. Uma Kanta Saha purchased one Airtel digital TV STB and accessories on 31/07/2011 at Mohanbari, Assam. Same not activated so far.

nsredkar

from Mumbai, Maharashtra

Sep 3, 2011

AIRTEL DIGITAL TV — NO INSTALLATION AFTER RECEIVING MONEY

BASED ON AITEL CAMPAIGN OG RS 250 OFF, I PAIG RS 6400/- TO VRITI INFOCOM ON 28TH OF AUG , THEY PROMISED ME TO INSTALL CONNECTION ON 29TH IF I PAY BT CASH WHICH I PAID , TILL NOW NO ONE HAS CONACTED ME , WHEN I CONTACTED THE GIVEN NUMBER NO ONE IS GIVING ANY CONCRETE ANSWERE ABOUT INSALLATION. I DO NOT KNOW NOW HOW TO CONTACT THEM AND RECOVER MY MONEY.

neelnilu

Jul 9, 2012

AIRTEL DIGITAL TV — No Activation After Installation

I bought airtel digitalTV connection on 3rd July 2012. The Set Top Box was installed in my house on 7th July 2012 but the channels are not yet activated. When I booked the airtel digitalTV connection I was told that I will be getting a one month package free but the package is not yet activated. When I called the customer care today morning to ask them the procedure for cancellation of the device they told me that there is no cancellation department and I have to mail to their email id [protected]@airtel.in.com I have not yet received any relplies from them. I have been calling the airteldigitalTV customer care and the dealer, who installed the set top box in my house, from saturday afternoon. The only reply I get from them is that it will be activated in 2 hours. More than 42 hours have passed but the connection is not yet activated.

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Address: Gautam Buddha Nagar, Uttar Pradesh

Date 06.07.2010
To,
The Consumer forum
New delhi, India

Sub: - Refund of topoff money of my Mobile no [protected] from airtel
Dear Sir,
I have purchased one Air tel prepaid sim card of Mo No [protected] and its sim no is[protected] H-2 on 07/04/2010 from Ridhisidhi commercial center Greater noida contact no [protected] name Mr R.K.Singh. The card was activated after 2 days and I was done top off of amounting 890 from nokia Jagat form Greater noida in 2nd week of April 2010 from Mr yaspal Mo No [protected]. The mobile was working properly but when I was went to Chennai on 20/06/2010 for two months. The service of the said sim card immediately stops by the airtel without assigning any reason. After so many times requesting with air tel, they have not agreed to activate the sim card as well as refund the money. The letter of airtel is enclosed
Therefore you are requested that please do needful action to get back money of amounting Rs 882.00 from airtel.

Thanking you
Yours faithfully
Manoj Kumar Poddar Office Address
Manoj Kumar Poddar, Manager/Civil
Res Address IRCON INTERNATIONAL LTD, C-4
C 20, Divine grace Society District Centre Saket New Delhi
Sector omega- I MO -[protected], 26530462 ext 426
Greater Noida 206308
Email [protected]@yahoo.co.in Email [protected]@yahoo.co.in

Dear Manoj Kumar,

According to your previous interaction, you have expressed concern regarding disconnection of your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you.

After complete verification, we regret to inform you that we are unable to transfer the balance from our end. We apologies for the inability to help you at this point of time.

Hence, we request you to contact the any Airtel Relationship Centre and check the availability of the same number to get the balance amount refunded to assist you better in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DC3F59A6CC13...⇄ D5497E9 D78FC 66494D31663ABD[protected]BADF2169ADEF19799BE52063AD&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 05/07/2010 11:07:26
Subject: Re: ACTIVATION OF SIMCARD [|BAL|[protected]|[protected]|]

The nearest branch at Jagat form , Greater Noida has refused to return our
balance money
therefore you are requested that please arrnge to refund money by cheque on
following address Manoj Kumar poddar, C- 20, divine Grace Society , sector -
omega I , Greater Noida , Gottambudhnagar (UP) Pin 201308, MO [protected]

Thanking You

Yours

Manoj kumar Poddar
IRCON International Ltd.
--- On Sun, 4/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: ACTIVATION OF SIMCARD [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Sunday, 4 July, 2010, 1:53 PM

Dear Manoj Kumar,

According to your previous interaction, you have expressed concern regarding
disconnection of your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you.

We regret for the delay in replying to your mail and apologize for the
inconvenience caused to you.

After complete verification, we regret to inform you that we are unable to
transfer the balance from our end. We apologies for the inability to help you
at this point of time.

However, we request you to contact the nearest Airtel Showroom and check the
availability of the same number to get the balance amount back to assist you
better in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=6EAEE8165C82
FB6198DE 6699BDC284CB53444A3D9276F9AFB 6 F
D7092F7197999F1137292F51F68A8&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 24/06/2010 10:07:16
Subject: Re: ACTIVATION OF SIMCARD [|BAL|[protected]|[protected]|]

after taking new connection shall you transfer my 882.13 balance in my new
prepaid connection otherwise I have to consumer court for justice.

Mk Poddar

Mo [protected]

--- On Wed, 23/6/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: ACTIVATION OF SIMCARD [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 23 June, 2010, 10:53 AM

Dear Manoj Kumar,

Thank you for contacting Airtel.

You have expressed concern regarding disconnection of your Airtel mobile number
[protected].

We realize that this situation must have inconvenienced you.

We regret to inform you that as per our records your number have been
permanently deactivated on 12/05/10 due to Verification Negative.

Further, Once permanently deactivated numbers cannot be reactivated again, the
same had been recycled and it had been reissued to different subscriber as per
the process.

Also, we regret to inform that, as per the process, we are unable to refund the
amount of Rs. 882.13/-

Hence, we request you to avail the New Prepaid connection by submitting the
following documents in any of the nearest Airtel Relationship Centre.

1. Address proof
2. Identity proof
3. Passport size photo
4. Signature proof
5. APEF (Airtel Prepaid Enrollment Form) to be filled

Please find attached the list of Airtel Relationship Centre details for your
reference.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Sandhna Sekar B
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=07 9
F78DE65FC409B22B91D4F8CC61DB325B6C0C63058A3E72952B6D13259BADC3C54B5DC3F59A3&...⇄

o=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 23/06/2010 13:07:41
Subject: activation of simcard

Date 23.06.2006

To,

The Airtel india

Sub: - activation of sim card or refund of deposit money

Dear Sir,

I have purchased one prepaid sim card of Mo No [protected] and its sim no is
[protected] H-2 on 07/04/2010 from Ridhisidhi commercial center
Greater noida contact no [protected] name Mr R.K.Singh. The card was activated
after 2 days and I was done top off of amounting 890 from nokia Jagat form
Greater noida in 2nd week of April 2010 from Mr yaspal Mo No [protected]. The
mobile was working properly but when I was went to Chennai on 20/06/2010 for
two months. The service of the said sim card immediately stops by your company
without assigning any reason. It is mentioned that I am working in IRCON
International LTD , Saket, New Delhi and our company has taken CUG connection
for our all company employs from air tel. The staf of airtel Show room at
Jagatform, Greater Noida is not co orating me for activation of sim card.

You are requested that please may do needful action to activate
my prepaid MO No [protected] or arrange to refund my top off money of amounting
886.

Thanking you

Yours faithfully

Manoj Kumar
Poddar

Office Address

Manoj Kumar Poddar,
Manager/Civil

Res
Address

IRCON INTERNATIONAL LTD, C-4

C 20, Divine grace
Society

District Centre Saket New Delhi

Sector omega-
I

MO -[protected],[protected]

Greater Noida 206308
- air tel.docx
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
[protected][protected]-----

Dear Customer, This is to inform that your Q/R/C has been parked and action
will be taken shortly. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
[protected][protected]-----

Dear Customer, Your e-mail dated , reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Date 22.06.2006

To,
The Customer care air Tel
New Delhi

Sub: - activation of sim card or refund of deposit money
Dear Sir,
I have purchased one prepaid sim card of Mo No [protected] and its sim no is[protected] H-2 on 07/04/2010 from Ridhisidhi commercial center Greater noida contact no [protected] name Mr R.K.Singh. The card was activated after 2 days and I was done top off of amounting 890 from nokia Jagat form Greater noida in 2nd week of April 2010 from Mr yaspal Mo No [protected]. The mobile was working properly but when I was went to Chennai on 20/06/2010 for two months. The service of the said sim card immediately stops by your company without assigning any reason. It is mentioned that I am working in IRCON International LTD , Saket, New Delhi and our company has taken CUG connection for our all company employs from air tel.
You are requested that please may do needful action to activate my prepaid MO No [protected] or arrange to refund my top off money of amounting 886.

Thanking you
Yours faithfully
Manoj Kumar Poddar Office Address
Manoj Kumar Poddar, Manager/Civil
Res Address IRCON INTERNATIONAL LTD, C-4
C 20, Divine grace Society District Centre Saket New Delhi
Sector omega- I MO -[protected],26530462
Greater Noida 206308

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

Hi,

I have an Airtel Postpaid mobile number : [protected] active from the last 6 years or so. I have been getting continous SPAM SMS from the last 2-3 years or so. I have registered in the Do not call registry as well, but that does not solve the problem. I have complained often to the customer care with the numbers from which i get the SPAM sms, but that does not seem to work at all. I get SPAM messages from a different numbers. Kindly look into the issue and help resolve at the earliest. Thanks

Regards,
Charles

Aug 13, 2020

Complaint marked as Resolved

View replies

a66030

from Bengaluru, Karnataka

Hi,

I have made repeated complaints at the DND website with details of each and every sms that i've received, but the sms still seem to grow in number. i have not received a single acknowledgement for any of the complaints that i have made. I would like to know if anything is being done at all for the complaints. thanks

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Address: Karnataka

Hi, I am Mani Kanta(Customer Code: [protected]) and i took Airtel DTH one and half month ago. Everything was well until Airtel removed Bhakti TV from the channels which disappointed my parents a lot. I purchased the connection for one year and when i called the customer service for either including Bhakti TV back or giving full refund. I did not get any satisfying answer for any of the questions. I am repenting now for opting Airtel DTH. I want my money back or Bhakti TV....what do i do?

Aug 13, 2020

Complaint marked as Resolved

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satish Subrmanyam

from Sirsi, Karnataka

Hi My name is Satish Subramanyam, we took the Airetl DTH Connection based on the Customer care words regarding the Broadcasting of Bakthi TV, But after viewing the channels we came to know that you people are mis-guiding & communicating Wrongly(Ditching) Customers, please don't play with the customers, don't think that customers are fools and they can't do any thing after paying the Whole amount for getting the connection. Our Elder One needs this Channel, As a Son if i don't satisfy my parent after paying lot of amount to you people then what is the USE.

Moreover for the past 35 Days for the Query raised by one of customer Mani Kanta(Customer Code: [protected]) if you don't take any Action then it shows your service part towords the customer

Regards,
Satish Subramanyam.

kavyasri.d

from Vijayawada, Andhra Pradesh

Hi, I am mukteswar.D(Customer Code: [protected]) and i took Airtel DTH . I purchased the connection for 3 months and when i called the customer service for either including Bhakti TV back. I did not get any satisfying answer for any of the questions. I am repenting now for opting Airtel DTH. Bhakti TV...what do i do?we want bhakti tv channel in airtel DTH...

saibaba2110

from Salem, Tamil Nadu

Feb 13, 2011

Hi My name is Sababa, we took the Airetl DTH Connection but Bakthi TV, not viewing pl tel u r
team urgently for activation.
I am taken connection from Mettur telivision net work, Mettur dam, cash receipt no.362 dt.19.01.11, Your Air tel representative cell.no.[protected]

Thanks and regards
M.Saibaba
cell.[protected]

prasad.knsv

from Bengaluru, Karnataka

Apr 12, 2011

Hi,

I have made a complaint related to add 3 channels to my package.

534, 536 and 698.

and i have called more than 10 times regarding this.

whenever i called customer care, they are telling that to add these channels it is requird to change the dish alignment and the engineer visit your place within 4 hoiurs or within 24 hours.

but nothing has been done till now. i am getting Error: SM1

please confirm me whether it is possible to add those channels or not.

for Bhakti (698) channel, already my account has been debited but, i am not getting that channel.

Customer id: [protected]

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Address: Tamil Nadu

To Airtel deactive collection manager,

I have received a letter from airtel (data card plan) to pay my outstanding bill amount. As I was about to leave to abroad, I have asked customer care to deactivate my number before one month of this bill period and I have paid the bill amount for the last month. But I have received the bill for the deactivation period and its abnormal bill when compared with my regular charge of each month which i used before.

Now I am being asked to pay bill otherwise it will go to legal action. Do you people are thinking the public is so mad? or you are the people only doing correct and we public cheating you?

I dont know how they made this stupid bill. I have been asking you to many times but didnt get any convincing information. They said that its computer generated bills so that we can;t do anything. If computer alone doing all those things then what else you people are doing there? simply sitting and getting salary?

My system also shows me that I have never used my data card for such a amount. So find out the problem and send me a proper reply. otherwise, I want to make a legal action with my solicitor.

my deactivated nuber is [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Kota, Rajasthan

plz unsubscribe my wap services of filmybuzz and bikini babes asap. On my mobile no. [protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

sunil kumar

from Delhi, Delhi

i am the holder of connection from airtel mobile number [protected] and i being charged rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, textbased services)subscription service on Airtel...
so deactivate and refund my money., ...

Complainant1651707

from Mumbai, Maharashtra

TO DEACTIVATE THE SUBSRIPTION IMMEDIATELY.
I had subscribed for textbased service on Airtel WAP through http://igmobi.com.I am losing Rs10/-per day for not using AIRTEL LIVE.Please deactivate this subscription by today. (My cell no is-[protected].)

viv0411

from Abu Road, Rajasthan

i HAD NEVER ACTIVATED SUBSCRIPTION SERVICE ON AIRTEL WAP and i am receiving sms saying i have been charged RS. 10.00
my cell no [protected]

Complainant1270738

from Noida, Uttar Pradesh

Hi My Cell Number is [protected],
An amount of Rs.10 + Rs.20 is getting deducted from my account for some WAP service which i am surely not using.
Request you to unsubscribe it ASAP.

prashant kumar

from Bengaluru, Karnataka

this service was activated without even asking and now money has been deducted from my account. I have talked to customer care and told them to look into it.Please do refund the money

rohit bhadwal

from Bengaluru, Karnataka

Please deactivate/Unsubscribe http://m.igfun.com from my mobile. My mobile number is [protected].

naveen

from Bengaluru, Karnataka

please disactive yahoo zone /air tel wep service

naveen

from Bengaluru, Karnataka

i am the holder of connection from airtel mobile number [protected] and i being charged rs.10/- for 7 days .so please disactive yahoo zone/airtel wep services.

ashish poddar

from Betul, Madhya Pradesh

i received a message that i hav downloaded games from airtel live wap and so i have been charged with rs 99. this has been done twice though i haven't used once.please do the needful.my no is [protected]

ashish poddar

from Betul, Madhya Pradesh

i received a message that i hav downloaded games from airtel live wap and so i have been charged with rs 99. this has been done twice though i haven't used once.please do the needful.

Complainant8040134

from Ernakulam, Kerala

I HAVE BEEN CHARGED 10 RUPEES FOR AIRTEL WAP SERVICE. I WANT TO DEACTIVATE THIS SERVICE.

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Address: Ferozepur, Punjab

i singh shamine activated blackberry services on my airtel prepaid ([protected]) on july 1st 2010 and they worked for 12hrs,
Rs899 was deducted from my account .blacckberry services didnt work for two day despite my repeated phone calls to the customer care....the executives kept giving me the info every time i called them,when i asked for a complaint no .so that i can refer to my complaint without explaining it to the custom care executives every time i call them ,but no use..i kept telling my problem to atleast 25 different executives but no use...last when i asked them to refund my money or extend my service for atleast the number of days they didnt work..i requested for a cxall back as i had lost all my balance calling customer care for 4 days ..i was again given a no...its my fifth day without any progress...i"m a student and had to sit for an online exam for which i had paid and got the bb services activated but they wont understand....please
i really feal like taking airtel people to court for this....i am a dentist by profession and had never heard anything more weird then the the cusomer care people telling me at the end "its not just you,many customers are facing this problem"i mean what kind of a consolidation could that be???

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Address: Punjab

I am from ludhiana & I am using Airtel GPRS. I recharged my no. by Rs. 98 on 22-June-2010 for using the GPRS service.
From the very first day i couldn't get sufficient speed, even it is not possible to operate even google & connectivity was also very bad. So I called Airtel technical helpline for assistance, there I was told that my complaint has been registered (complaint no.[protected] & it will be solved before 27 June, 2010.
Then I again called the helpline on 27th june & informed about the matter, Then the executive Mr. Jaspreet told me that my previous complaint was closed due to some reasons & He put new complaint (Complaint no.- [protected]) & said that if it would not solved till 2 july then you get refund for the same. When I called on 2 july I was rudely attended by them & they said that you were using it everyday, no matter what the speed or connectivity is, so you cannot get the refund & do whatever you can.
I was using the service only to check that weather the service was working properly or not that is why in 13 days, I had used hardly 100 MB from 2000 MB which was given in the pack of 30 days. I can show the usage.
Airtel is harassing me by giving bad service & not refunding my money. Please help me.

Aug 13, 2020

Complaint marked as Resolved

View replies

Suresh Palav

from Mumbai, Maharashtra

AirTel — Gprs Billing

I was using mobile office gprs wherein i was awarded 100 mb free for 399 bugs monthly but beyond that the scheme says some 10 kb 10 ps or 5 ps something which exceeds beyond the limit and i received a bill of 3500.. My regret is that for prepaid customers they provide unlimited usage with 7 or 15 rs daily den why are post paid customers given this step brotherly treatment...

baishali gupta

from Delhi, Delhi

AirTel — GPRS

Though i have deactivated my GPRS service yet they r deducting Rs.25 from my balance.

Govind Gourav mishra

from Bhopal, Madhya Pradesh

dear sir,
I am liking airtel because of his good services.but airtel reduces 250 rs almost within 6 months and the reason is value added pack but I didnot suscribe any pack.please pay attention on my request.my mobile number is [protected].

Ishwer Dutt

from Delhi, Delhi

Airtel GPRS — Hopeless customercare

I'm using Airtel GPRS for the last one year on my PC and now I wanted to use it on my cell. For this purpose I bought a SEGAM E-90 and tried to access Internet but failed. When I contacted the gprs customercare at 12121 on 21/5/2008 at 8.05 pm the person kept me on hold till 8.11 pm and disconnected without any solutions. I called 12121 again at 8.12 pm and the lady attending my call suggested me to contact personally the nearest Airtel Office to solve the problem which is about 50 kms from my place. What is wrong with Airtel GPRS? Why there are these non technical persons in the customercare?

madhurendrakrpandey

from Delhi, Delhi

Airtel — problem in activating gprs

i am madhurendra kr pandey from nit jsr. i am using airtel prepaid.i want to activate my gprs.
one month before i called to customare care of airtel to activate it. i called more than 10 calls to customare care but my account is not activated. after that there was some problem in my mobile.
thats why i gave it to nokia centre..

before 5 days i called to customare care to activate my gprs. but they told that your account is activated
but i can not access it . and my balance is also not cut. i am facing lot of problem due to this..

the customer care did not give any importance to my calls. and didn't give any informationabout that.

sambasivarao

from Bengaluru, Karnataka

AirTel — gprs browsing not available

i have gprs settings.but it could not browse.and unable to connect custemarcare

KAVIRAJ

from Delhi, Delhi

Airtel — GPRE browsing problem

Airtel GPRS Mobile Internet Complaints - GPRS connectivity problem!

I purchased a new airtel connection prepaid in June 01 particularly for GPRS Mobile internet. recently from fifteen days i am unable to connect to GPRS as normally as my colleagues do. I don't know if it is a problem with sim or network. I had filed 5 complaints against the same in airtel 121, but no response. I had visited airtel outlet number of times but no improvements. They have simply looted my money in the name of monthly rent. when i will browse the response comes as "The servers response timeout.".so please solve my problem as possible as immediate.

KAVIRAJ

from Delhi, Delhi

Airtel — gprs browsing problem

I m the regular user of AIRTEL. i m using GPRS through AIRTEL. For the last 15 days GPRS is not functioning in my Network Area. I had called customer care so many times but no solution has yet provided by them. Now Airtel stopped listening & suggesting to send SMS. I have sent 30 SMS against my Complain. But GPRS problem remains the same. For that i need the customer care service. But the service is not enabled from some days. Now its became to difficult to access net for me.
Airtel provide very bad service!

frankpearl

from Mumbai, Maharashtra

AirTel — gprs issue

my num is [protected].it is registered in the name of beedict pudhupalli.an i have given complain more than 5 times for the gprs issue face by me, an there are no actiopns still from the company.i am nt able to access my gprs in my home as error receives tht connection nt available, i have many complains num regarding this complain.pls take action as soon as possible.

ANUPAM KUJUR

from Delhi, Delhi

Airtel — UNABLE TO ACCESS GPRS ON MY CELL

I HAVE TOLD CUSTOMER CARE TO ACTIVATE GPRS ON MY NUMBER [protected] ON 29 SEPTEMBER.
BUT I CANT ACCESS ON MY CELL PHONE, EVEN IF THE SETTINGS HAVE BEEN SAVED.
CUSTOMER CARE HAVE TOLD THAT GPRS IS ACTIVATED BUT NO RESULTS. MY BALANCE ABOVE 300.
SO PLEASE DO SOME THING IMMEDIATLY.

samir

from Bengaluru, Karnataka

gprs browsing problem
I m the regular user of AIRTEL. i m using GPRS through AIRTEL. For the last 20 days GPRS is not functioning properly I had called customer care so many times but no solution has yet provided by them. Now Airtel stopped listening & suggesting to send SMS. But GPRS problem remains the same. For that i need the customer care service. But the service is not enabled from some days. Now its became to difficult to access net for me.also im not getting settings for mo on nokia 6111
Airtel provide very bad service!
Read comments

hussain

from Delhi, Delhi

AirTel — new problem in gprs

from past few days i am experiencing this problem while using airtel gprs...whenever i try to connect it i get a error saying network busy, so i have to keep the phone down for nearly five mins and reconnect again then it connects, if i disconnect the conn and try to reconnect nearly after 15 mins i get the error again so i have to wait again a few minutes and reconnect..this keeps going on & on..so even though i am able to use the service, its just troubling me too much...& the speed is very poor..i never ever used to get such low speeds..

mitul

from Payyannur, Kerala

AirTel — i can't make connectivity with my pc

sir,
i am also use mobile office now i want conect with laptop but that cant do, i have recieved some erroras like 692, 732, 680 so plz help

sanjay kumar jha

from Delhi, Delhi

General Manager
Jharkhand

Sub: Not activtation of GPRS on my mobile bearing no. [protected].

Dear Sir,

I would like to inform you that i have activate GPRS on my mobile bearing no. [protected] but GPRS not working & only web page opening in Mobile set, I have complain many time to customer care executive but he has ignore and told me the services have already activated on your mobile and thenafter the customer care service close on my no. This is not happening 1st time, this is a big networking services in India, I am very hopeless for behaviour of customer care executive.

Please, activate GPRS services on my mobile no for using GPRS services on PC.

Yours
Sanjay Kumar Jha
Panchet Dam, Dhanbad
Jharkhand-828206

Sanjay Kumar Jha

from Mathura, Uttar Pradesh

dhanraj kumar

from Kurduvadi, Maharashtra

My mobile no. is [protected], i have activate GPRS service on 2/2/09 at 11:am but i am still not connect to the internet today 3/2/09. I am trying to call your toll free number but i am getting no response from there.Please solve my problem.

aarathy

from Khammam, Telangana

I have recharged with air tel gprs rs 374 plan on 27/02/09 but its still not activated, i have rs 34 balance in my account, when i try to open the web pages i am losing money from my balance amount, could you send me the details of rs 374 gprs plan.

Suman Biswas

from Khandwa, Madhya Pradesh

my no is [protected] i have NOP connection and i amfrom bengal circle, now i cant get access net from kalyani (kolkata circle) please solve the problem.

niranjan j kanabar

from Pune, Maharashtra

Airtel GPRS — activation of gprs not reqired

dear sir,
please discontinue immediately your 'daily rental GPRS pack'
which has been erroneously requested today to activate on my mobile No.[protected]
and u have debited me Rs.10/-
Pls do not debit henceforth any money as I m not at all interested in your said services.
your immediate action is very much desired.

regards,
n j kanabar

SRIKANTA PAL

from New Delhi, Delhi

Airtel GPRS — I AM NOT GETTING SIGNAL

I HAVE RECHARGE WITH RS104. FOR NOP GPRS SERVICES.BUT I CANT USED NOT ASINGLE DAYS FOR INTERNATE SERVICES.AIR TEL CUSTOMER CARE PEOPLE SAYS THAT CLREARED WITHIN TWO WORKING DAYS.BUT AFTER 15 DAYS TILL IT NOT CLEARED FOR NETSERVICES .I HAVE CALLED TWO TIMES PER DAY THATS WHY THEY HAD BARRED MY CALL TO CUSTOMER CARE NUMBER.I CANT SPEAK TO CUSTOMER CARE NUMBER

Sanjeev Kumar

from Delhi, Delhi

Airtel GPRS — Billing Related Issue (Mob # 9934407109)

The GPRS services has been activated in my mobile on 09.07.09 and before activation of the same, around 4 times I had talked with Airtel customer care executives regarding GPRS billing plan and all the times they had confirmed me that I will have to pay Rs.249/- monthly and I will get unlimited browsing and downloading under this plan. Company may refer the record of the said conversations.

Now, I have received my monthly bill of Rs.3479.75 for the period 11.07.09 to 10.08.09 in which GPRS/ Value added services charge is Rs.2949.40.

I request to the company to check and provide me the correct bill.

A valuable customer.
SANJEEV KUMAR

Fakhruddin

from Pune, Maharashtra

I have activated Airtel GPRS (89 Rs Monthly Rental) on 4th Dec 2009 but I am not able to browse internet. it gives error : Remote Party has ended connection
however when I dial 123 6# it shows 100MB in my account and validity till
4 Jan 2010.

So many time I called to Airtel customer care but it didn t respond well. I have tried to get GPRS settings by sending SMS to 2567 but Message auto response which I got is Your Mobile is supported for GPRS pls dial 121 to get internet settings.

However when I called to customer care they are saying that my mobile is not supported for GPRS. how can it possible as I am using GPRS on the same mobile since last 3 month this is first time I am facing problem.even I changed mobile with Nokia N71 also but than too I am not able able to browse with Airtel Sim.

As I am facing problem since 5 days still there is no response from Airtel support for resolving problem.

anil6513

plz send me MO setting. my no.[protected] .my no. already having 98 gprs pack.i tried maney times but no response.

JAGAT KUMAR AHARWAL

from Delhi, Delhi

Airtel — recharge of 98 gprs pack not active

i am Recharge of ouver mobile No. [protected] of sundey 7.02.20010 at RS., 98 gprs plan 2 GB free but not active the company & No responce in Costumer Service providor plese help me

Naved

from Surat, Gujarat

Hello..I had activated my AIRTEL MOBILE OFFICE by 98rs easy recharge…on 1st day it was going gud..but on next day it shows an error NETWORK DOWN…nd its continous showing…nd m really frustrated…plz help me out.

dhanushree

from Bengaluru, Karnataka

Dear customer,
We are already aware of the problem but we at Airtel have a policy of not refunding any money. We are sorry we can't refund your money. To deactivate, dial 121 and don't malign us here else we may have to take legal action against you.
Regards,
Anamika Gupta
Airtel Customer Service Team

RAJSHEKER

from Bengaluru, Karnataka

hi, i activated my gprs in my mobile, i want to connect the connection to my lap top, will u pls help me out, how it will it done

jprakash

from Khairagarh, Uttar Pradesh

hi, I had activated GPRS in nokia 3110c and whenever i connect internet, automaticaly disconnects after 3-4 minutes. I could not connect again until i restart PC. Many times I called on GPRS customer service but they could not given satisfactory answer. also gprs customer service talk is paid, which is cheating.

Ritesh Narang

from Jalandhar, Punjab

Hi, I got a message to visit the hot new wallpapers of model, when I clicked on it I received a message that your 50 Rs deducted for downloading JAVA game.

sivabarik

from Hyderabad, Telangana

Airtel GPRS — packet data not available

hi,
i have subscribed aritel gprs , but my phone is showing "packet data not available", and i could not conntect to internet ,

so plz do the requirement

my email id is [protected]@gmail.com

pranjal000

from Lucknow, Uttar Pradesh

hi, i had activated GPRS in my sony ericcson w350i and i had installed the settings for mobile office ...actually i wanted to surf the net therefore activating the 98rs plan...but i was shocked to see the speed ..it was nearly 2-3 kilobytes...i had asked my friends but they are also having the same problem...i live in dehradun region and the Airtel signals are good enough here...so i know this problem is not due to any bad signal...this plan is providing 2 GB download but nobody is able to download more than 300-400 MB I guess with this type of speed...hoping you will improve the speed at least till 10-15 kb..

Shashank K. Bawankule

from Gurgaon, Haryana

Good Afternoon, i had activated GPRS Plan of Rs.98/- in my mobile Nokia 2700Classic and i got the settings for mobile on 14th may.
It was good going on but on 21may i submitted my mobile in gallry for recovery of required problem. Later i recived mobile their was no setting hence i requested vai sms to issue me the MO settings. I recived it but the is no working in the given browser i.e opera mini which is provied by the company for browser. The speed is also very slow i.e. 2-3 kbps..
So i hope that my request will be undertaken...
Please consider my request and give me proper settings
Myself Mr.Shashank K. Bawankule, [protected]

Shashank K. Bawankule

from Gurgaon, Haryana

MY complaint is not been underconsidered.
I kindly request to please consider my request and take action.
My call to 121 and 12118 are also been dettached and hence i cant contact to the customer care center. So i kindly request to please resume it.
Mr. Shashank K. Bawankule, [protected]

mani30.91

from Mumbai, Maharashtra

AirTel — GPRS

Hello this is my no [protected],in my phone gprs is not connected for more than one day till now it is not connected i called to customer care for more 12 to 13 they not answered me properly respond since now i started my complaining morning 9am now time is1.00am,i spoken to them more than 1.30 hrs when called morning they told it is temporary problem and they told wait for 2 hrs it will be solved if you not got connection call them so i waited for 5 hrs and i called to them again they told wait for 2 hrs you will get connection at 7 o'clock if you not got connection call them and i waited and called them at 8o'clock again again and again they told same answer that is wait for 2hrs like 9.30......1.30 and for calling them we want to wait for 2 to 3min to connecting customer care employees so today i spended more than 3 hrs for this problem i talked with every customer care for 30mins i told them to every one for same complaint and same thing to every one they also told me same worthless answer to me i called to 12138 from morning onwards they are not reasonable answers first one person told call 198 for register complaints,another one told today they not registering complaints,they are giving different different crazy answers after our same 30mins speech at last that 12138 TL some head told that we are not in charge for this,in between somebody cutted the calls toooo,and then we are called 121 head again he also speaking those crazy same mad answer why u are having so many customer care no's like 12138,121,19& sooooooooo,there is no power to them to refund or anything everybody telling air tell is best now you lasting by means of these,for me today nearly 15rs gone for speaking those customer care because you are charging 50paise for 3mins,i charging money that RS98 for gprs and soooo,for this only job for customer satisfaction but for us this is not a job we have so many works whenever we are free only we are using gprs,but you are doing like this.OK what you are going to say about this we only paying money and we are wasting our money too by complaining about your problems by calling customer care.
you are recorded what i speaked with you morning onwards once hear what i speaked and what they answered,what you going to say about this wasting of my time and everything not only for me this is happening for every one it is not corrected it may be big customers loss to your company.....
i am using air-tell more than 8 years with different no's and my family also you not taking any action for this as soon as people will start change this network first customer satisfaction must........

varunsuneja

from Champa, Chhattisgarh

Wow, happy to see, that i m not alone, , , , , everyone has problem with airtel's lightning fast bandwidth of 2-3 kb/s...
I congratulates to the head of airtel gprs dept. that their gprs service(MO) is unable to open simple pages like orkut, also disable chat...
It is too much beneficial for india as student waste too much time on web, so airtel helping india to become strong, , , , ,

Now come on point, , ,
i am user of mobile office from last 2 year i.e 2008. Those days bandwidth was 6-7 kb/sec... affordable.. I use many plan like daily Rs19, in 2008, NMO 35 for night and other, , I was satisfied...
but, last days, airtel launches plan of 98/2gb.. now actual reason is that "as plan is cheap, so more costumer subscribe it, so server get loaded, as airtel not upgrade their server according to demand"
when i talk to 12118, they tell some technical problem... but i think it is matter of shame for airtel gprs engineers, who unable to resolve this simple problem from last 3 months, , , , solution is only one and only one" upgrade ur server"...

My complaints no. are
[protected]
[protected]
[protected]
[protected] and so many, i hv del that record, , , ,
respected, plz provide such a bandwidth that we r able to dwnlod 2gb, , , not 300mb maximum in month...
Now, i switched off my number, and select other telecom provider, even my subscription upto 5th july 2010, , , but ur bandwidth frustated me, , , , , ,
If still want to tell me when u resolve this problem, mail me <[protected]@gmail.com>, as i also wasted too much money to make airtel strong, , , , thnx

Puneet Bachchan

from Delhi, Delhi

Hi
this is Puneet Bachchan from Mumbai.
I am using an Airtel number [protected].
Also I access GPRS on the same number.
I am using Rs.98/- monthly plan ( 2 GB ) download.
but most of the time, it says Safari can't open
the page as it can't find the server.
Called up on 198, they say there is no problem
from our side and we will call u (normally 5-7 days period)
to solve the query.
Also as I m being charged for monthly plan, the days when I am not
able access Internet due to technical problems are wasted for me.
The call centre people are of no help to solve my problems.
Despite putting my call on hold, sometimes even disconnecting after keeping for hold.
my contact details are
[protected]@yahoo.com
and the above number.
Hoping my problem would be solved.
As its an old number and my official number I can't change it also
as then I will be losing a lot of contracts by it.
Waiting for a positive response.

Thanx & Regards
Puneet Bachchan

Aashish Shukla

from Gurgaon, Haryana

Hi
this is Aashish Shukla from Amarwara Dist.Chhindwara M.P..
I am using an Airtel number [protected].
Also I access GPRS on the same number.
I am using Rs.98/- monthly plan ( 2 GB ) download.
but most of the time, Page can't be open & diolog displyed server not found kinly slove the proble as soon possible

Thanks

xl_rage

from Mumbai, Maharashtra

Airtel GPRS — Bad experience with airtel gprs activation and customer care

From the time I shifted from MTNL to private network service providers, I was always skeptical about the kind of customer care they provide. My worries were not unjustified; I used to hear things about how deceitful these service providers can be. Unfortunately I was at the receiving end this time.

It so happened that, I used to access internet using Airtel mobile. It was alright until I thought of shifting to the unlimited data plan. Every time I used to browse a little I used to receive a service message stating how much I had downloaded and every such message always had a small little line stating ‘For unlimited internet please contact 12131’

I called the number 12131. There was a automated message system which told me of the offer that I could get unlimited GPRS internet for 98.00 rental. [Unlimited as in 2GB download limit]. The automated message instructed me to key in ‘1’ for activation of the service. Then I was told to send a SMS to some number for activation, I did that as well. And soon after I got a SMS from them saying. ‘GPRS has been activated on your mobile’. Glad that I was, I started using the internet in full fledged happiness.

This was the scene on 31-Jul. let’s cut to the Independence Day. My GPRS was working smooth, full credit to Airtel in that regard, but then they sent me mobile internet settings once again. I do not know the reason for it, but thank god they did that, I called the customer care to ask for the same, and then started the perils. I came to know that on 31-Jul they had activated the ‘Zero rental plan’ and not the one I had requested i.e. the unlimited plan. So instantly I told them to activate that plan, which promptly they did.

Now I told them then and there that please raise a request, I do not want pay larger amount when it’s not my fault. They refused even registering the complaint as the bill was not generated, so waited for the bill to be generated and then as expected they had charged me for my uses from 31-Jul to 15-Aug. I tried to send mails, and call customer care, but there was no satisfactory response from any of the party.

At the end, the call center guy accepted their mistake, but even told me that I should have confirmed which plan is activated, I was speechless, when I had personally keyed in the number for the unlimited GPRS, and how could they activate a different service and charge me for that. In addition, the SMS they sent me, said, ‘GPRS has been activated on your mobile’. How am I to know which plan is activated from such a stupid, template SMS, which does not contain, at least the plan information. I’m forced to pay more than double amount than what I was expecting it to be.

Airtel, get your act together. And at least tell me what should I do now?

sanjeev sood

from Mumbai, Maharashtra

dear sir I am using Rs.98/- monthly plan ( 2 GB ) download on my mobile [protected] when i use internet i found my balance is deducting and it shows negative balance and i am not assessing internet in negative balance . when i dial *123*10# it shows 1987 mb balance. i recharged my phone with rs 32 on14-8 2010 and recharged with rs 98 on 14-8 2010 i have not use any call but my balance shows negative . now i am not assessing internet it happens twice in this month.kindly clearify my query if possible otherwise you disconnect my connection permanently.

satyam079

from Mumbai, Maharashtra

This is S k Das. from kolkata 47.having problem with GPRS browsing.with aircel . i have call several time to customer care.but they cant help me regarding the matter.From last 1 month i cant browsing with my aircel net connect.it shows error.as The network connection ended by the network. i report about castomer care, and complain no .SR1-[protected] .another SR- [protected]. I am very upset, Please Help No-[protected]. another no - [protected].

prabir.paul100

from Pune, Maharashtra

Dear Sir/Madam
My mobile no is [protected] west Bengal (Durgapur) sim.
I recharged Rs 98/- pack for mobile office (2 GB free serfing)on 05/09/2010.after that I got mobile office setting and abled to access internet service up to 06/09/2010 10 am.
After that when I reached Bokaro (JH) I was unable to use the mobile office service. When ever I tried to open mobile office service, it always shows "PACKET DATA NOT AVAILABE AND CHECK NETWORK SERVICE”. After that I removed that sim from my mobile and inserted another GPRS enable sim to check my phone setting. And I able to access the MO service easily. There was no problem in my phone setting. After that I again reinserted my original ([protected]) sim and tried to access MO service but I failure i.e. it shows "PACKET DATA NOT AVAILABE AND CHECK NETWORK SERVICE”. More than 20 times I contacted to your customer care. Every time they are taking one complain and giving me some times like 2 hours, 4 hours etc.every time they are assuring me that within the above time limit my problem will be sorted out. But till now I am unable to access MO service. Since last 3 days I found that your BLUDDY NONSENSE CUSTOMER CARE PEOPLE (DURGAPUR CENTER)not able to sort out my problem and some times they cut my phone also.BUSTERD CUSTOMER CARE PEOPLES (NAMES-DEPALI, SOUMEN BANERJEE, BARUN KARMAKAR, DEVJANI, SWARUP)are sitting at hot seat to make foolish the customers only nothing else.

Please take serious action on this matter so that I can use MO service immediately.

winbarur

from Kumta, Karnataka

dear sir, i am in rural area & coverage tower is SUGAVI. but the gprs speed is between 1 to 5 kbps. average 2 to 3kbps. nowadays i m boring while browsing. my gprs plan is ending on nov 4th. before that, if its not improved, i will not activate gprs again. waste of money. 10 to 20kbps is ok. pls do the needful. pls pls its my kind request. otherwise airtel will lose a customer. thats all.

dshkumar

from Delhi, Delhi

Airtel is the worst GPRS/EDGE service provider, customer service very poor.For high speeds with less variations go for BSNL EDGE/GPRS.For good customer service go to aircel, with little less speed but unlimited downloading.

dshkumar

from Delhi, Delhi

Airtel is the worst GPRS/EDGE service provider, customer service very poor.I was having a low speed problem with airtel.After informing the customer care the speed got even worse.This shows the people there in Airtel dont posses any expertise in solving the problem.I'm getting speeds of 2-5KB/sec of speed after their person from AIRTEL technical team laid his hands.For high speeds with less variations go for BSNL EDGE/GPRS.For good customer service go to aircel, with little less speed but unlimited downloading

lonely

from Anand, Gujarat

dear sir i regularly use airtel gprs plan like 57/- or 98/- but i could not get good connectivity with this. most of time my connection faild in pc i have suffering this problem since last month my mobile no. is [protected] pls solve my problems...

salar1

from Ahmedabad, Gujarat

my mobile no:[protected]. I activated GPRS. But whenever I am using mobile net charges are being levied. On contact over Ph:12118 for lodging the complaint the staff is hanging the phone for 10, 15, 7 minutes respectively. the complaint ref No: CBDMO[protected] and CBDMO[protected] is given respectively. Though the charges for 10, 15, 7 @ Rs.0.50 per 3 min. have been levied but problems is not solved.

neerajbharati

from Mumbai, Maharashtra

hi
i use airtel gprs service for internet browsing . but airtel service is not like before,
connection breaks within minute .this process is continuously happening hampers the work .

Pooja Poovaiah

from Bengaluru, Karnataka

Jan 14, 2011

I recharged internet pack of Rs. 98 on 12th of Jan & its 2 days where still m not able to browse...this is the first time m trying with this plan & i really dont know how it will work.

Regards,
Pooja Poovaiah

Sanjib_10

from Anand, Gujarat

Feb 3, 2011

Airtel GPRS — Charged extra balance

I dialed *222# to activate airtel GPRS day plan which charges 5 rupees. I had 5.89 rupees in my mobile account. First of all they deducted 1rupee for that SMS which was for free..But what the hell is after that I got an SMS that balance is low and it cannot be activated! ?? what happen? I called the customer care number 198. They said that they will inform me whats wrong and to hold. After saying it they disconnected the line. and never called me back again. I called back and got the same thing again...hold and disconnect...hold and disconnect..Is this blood sucker Airtel's best mobile service...?? I want justice...

vishwanathN

from Gurgaon, Haryana

Feb 23, 2011

Hello..

I had activated my AIRTEL MOBILE OFFICE by 98rs easy recharge…on Last one 5 mothes it was going gud..but last one week it shows an error NETWORK DOWN…nd its continuous showing…nd m really frustrated…plz help me out.

my mobile no is [protected]

harry gandhi

from Valsad, Gujarat

Apr 4, 2011

RESPECTED SIR

SIR I HAVE GPRS PROBLEM IN MY MOBILE MY GPRS IS NOT WORKING THE NO NETWORK AVAILABLE IS COME IN MY MOBILE MY MOBILE NUMBER IS [protected] I CALL IN TO THE COUSTOMER CARE BUT NOT RESPONSE WELL FROM THERE SO SIR IMMED ACTION ON IT ANT START GPRS ON MY MOBILE

AKHILA PRABHAKAR

from Gidam, Chhattisgarh

Apr 21, 2011

HAI MY NAME IS AKHILA (bangalore)AM USING XPERIA

PAST FROM 7-8 MONTHS AM USING GPRS SERVICE
PACK 34/MONTH 500MB

AM CALLING AND COMPLAINING 12118 PAST FROM 3 MONTHS

GPRS (INTERNET) IS NOT CONSTANT... AM NOT EVEN ABLE TO BROWSE FOR 5 MIN OR SEE A MOVIE FOR 2 MIN, NET IS GETTING DISCONNECTED!
AM NOT EVEN ABLE TO DOWNLOAD A SMALL 5MIN SONG ALSO... MY MB IS GETTING WASTED BUT AM NOT GETTING WHAT I NEED

SOME TIMES THERE WILL BE NO INTERNET TO ACCESS ATALL... IF THE NET IS THERE FOR 2 MIN MEANZ THE NEXT IT WONT BE THERE FOR 5-8 MIN...
AM REALLY FED UP BY CALLIN C-CARE...
MY PROBLEM IS NOT GETTING SOLVED BUT FOR EVERY 3MIN CALLING CC MA CURRENCY IS GETTING WASTED WAITING FOR 5, 10, 15, 20 MINS...

Amlan Praharaj

May 18, 2011

I totaly agree with the complaints given by the customers .[protected]@gmail.com

rocksolid007

from Mumbai, Maharashtra

May 27, 2011

Hello please switch on to Aircel for Internet Connection
Rs 98 3gb download
Awesome network Awesome service
I[censored]r mobile supports edge then u will get speed upto 128 kbps in the default internet conncection

ajit rawal

from Chennai, Tamil Nadu

Jun 11, 2011

my name is ajit and i am from chennai iam faceing gprs problem and iam getting option like acces point not available unable to open wab and my friend sending me mms i cant able to see and iam grtting multimedia message coming pls discconect the acces point so for that i call custmer care but they not responding me and disconnecting my call so pls solve my issue.

nickx000

Jun 23, 2011

Airtel GPRS — Activation

I got my number to a postpaid on 9th June and called up airtel customer service on 10th to get the 98 rs for 2 gb GPRS plan activated. the advisor explained me the plan and mentioned will get activated in 4 hours. after which i get a call today that i have nearly been charged Rs 1200 for the same servise where i was under the impression that it was 98 rs a month as long as i am within 2 GB o[censored]sage. as a prepaid customer i always used this service and diligently refilled my number for the same so thr is not reason why i would not do the same with postpaid. i am very dissatisfied with this experience since the collections dept calls me again n again asking me to pay without lodging a complaint threatening to disconnect my outgoing services if i didnt make tht payment in 2 hours. I would require some assistance with the same and have mailed the nodal officer and appelate manager for this too with my complaint number which is 38127919. Again today (23rd June) i called up customer service and the representative again mentioned that my service will be activated in 4 hrs and i will get a text message however i have still not recieved the text message.

nickx000

Jun 23, 2011

i have also tried registering a complaint on the website however the website does not register my complaing and says its not available to try again later.

reddy1987

from Chittur, Kerala

Aug 13, 2011

Airtel — gpr

i have recharged with Rs.98 on 13/aug/2011 at 5:14PM.
transfer id:[protected]
i get only 1GB , actual size is 2GB.
i already compliant but no response from customer care
they told me service pack is changed.
please action on this complaint

umeshpatteri

from Thanjavur, Tamil Nadu

Sep 17, 2011

when i connected my laptop(windows-7) with airtelgprs nokia c2-00 phone shows packet data not available, but phone get the internet.

piyushkant baghel

from Noida, Uttar Pradesh

Sep 17, 2011

dear sir,

i have activate the gprs plan Rs. 18 . my balence has been deduct but my plan is not activated yet . i used the internet plan then my main balance deduct from my acount . i request you to that my balence will be in my account return to me . my cell number is [protected].

piyushkant baghel

from Noida, Uttar Pradesh

Sep 17, 2011

Send me a conformation message for gprs activation pack . my balence has been deduct for my acciunt but my pack is not activate. my cell number is [protected]. other service provider is better then your service proveder . because balence have pay to you. but you not provide the service in a time .

kingsly84

from Noida, Uttar Pradesh

Sep 25, 2011

Airtel — GPRS usage issue.

Hello Sir,

I was using free GPRS Pack in my mobile for the past 6 months. The free pack
was completed at 4th Aug 2011. I called customer care to subscribe 98 GPRS pack
on 6th Aug 2011 and Executive said that he will activate the pack in another 3
hours. After that I was using internet and I was getting more unbilled amount
daily. So I called customer care to check the status of the GPRS 98 pack on
22nd Aug 2011. In that call, I came to know that the pack was not activated. So
again I requested him to activate the GPRS pack. And I am using the GPRS in my
mobile. Ticket no for reference (F[protected]. Now my bill amount is 1619 and
GPRS usage charge is 1115. Again I called Customer care on 8th Sep 2011 and
explained the above issue and I requested him to revise my GPRS usage charges.
He said he needs to review the my calls and then he can revise the charges. He
said he will get back to me after reviewing the call. Interaction No is
[protected]. But no response from anyone for the next 2 days.

Then again I called Customer care and raised ticket and explained about the
issue and he sent email to his manager to revise the bill. Ticket No is
39494114. I received call from customer care and they revised Rs 450 from my
GPRS usage. I am not satisfied by this resolution. Because my GPRS usage bill
is 1115.

I am not responsible for the usage amount of Rs.1115. I need to revise my GPRS usage amount Rs.1115 from Aug month Bill

devender banga

Sep 27, 2011

Airtel GPRS — unwanted detection of all the account balance

i am devender a airtel prepaid user having mob no. [protected] i recharged with rs. 99 to get unlimited access over internet on 27/09/2011. but after some time of doing this recharge when i started accessing net then all my remaining account balance of rs 110 suddenly deducted and the balance remains is rs 00.08 you are requested to please refund this amount as early as possible.

B.S.NISHAD

from Gurgaon, Haryana

Sep 30, 2011

AirtelGprs — gprs

stopped showing gprs balance on mobile no.[protected]

B.S.NISHAD

from Gurgaon, Haryana

Sep 30, 2011

doing very good job

usha negi

from New Delhi, Delhi

Feb 23, 2012

AirTel — GPRS complaint

This is regarding my GPRS charges which is been not activated and RS.100 is deducted from my mobile no [protected] I want my money to repaid to me from the month of Nov 2011. since last to month i am chasing airtel c.care but in vain.

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Address: Gurgaon, Haryana

I ve been using Airtel Postpai No [protected] for past one year approx. My last 2 bill payment was due and the total amount was 2973 rs, i could nt pay the amount by due date so the srvice provider discontinud services on the mobile number above. The services were halted for the past 10 days or so.

I made the payment of Rs 2973 thru my debit card and got receipt number[protected]with following details:

Cust A/c No :[protected]
Payment Date[protected]
Phone no: [protected]
Amount - 2973
Mode of Payment - Card
Payment received by - NotSet
User ID - A1167766

The payment was done at DLF Galleria outlet of Airtl. I was assured that my services will resume in 4 hours max.

But they were NOT. I am getting SIM not RGISTERED status.

I cant contact Airtel as i ve no access to Airtel postpaid call center. I tried to contact their prepaid call centre with another prepaid number accessible to m. But in vain.

If they dont want to resume my services why dont they refuse. Why do they mae false commitments?

I ve borne a losss worth rs 1 lac just bcuz i relied on their commitment.

Aug 13, 2020

Complaint marked as Resolved

View replies

rahulbhatia229

Jun 20, 2012

Airtel — unregistration of sim card

Dear madam / sir

Recently, ten days earlier I bought a new postpaid sim card from your representative at our office and I was told that within 4 days my number will be activated. But still there is no response from any of the airtel team.
Neither I have received any call from airtel nor any one has come for vertification.
Out of my frustration I have communicated this thing to airtel customer care but up to my surprise I was told that the number which is given to me is already under service and its registered on some one’s other name.

This is clearly pointing towards the service provided by airtel to their customers.
Being a corporate CUG number our company is always preferring airtel as its having best service than other network providers.

Kindly look into this matter with urgent priority my details are as under. I have submitted all the required documents for the registration.

Name – Rahul Bhatia
Airtel number – [protected]
Sim no –[protected]

airtel representative

Mr. Mohsin - [protected]

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Address: Punjab

i am user of mobile office from last 2 year i.e 2008. Those days bandwidth was 6-7 kb/sec... affordable.. I use many plan like daily Rs19, in 2008, NMO 35 for night and other, , I was satisfied...
but, last days, airtel launches plan of 98/2gb.. now actual reason is that "as plan is cheap, so more costumer subscribe it, so server get loaded, as airtel not upgrade their server according to demand"
when i talk to 12118, they tell some technical problem... but i think it is matter of shame for airtel gprs engineers, who unable to resolve this simple problem from last 3 months, , , , solution is only one and only one" upgrade ur server"...

My complaints no. are
[protected]
[protected]
[protected]
[protected]
[protected] and so many, i hv del that record, , , ,
respected, plz provide such a bandwidth that we r able to dwnlod 2gb, , , not 200-300mb maximum in month...
Now, i switched off my number, and select other telecom provider, even my subscription upto 5th july 2010, , , but ur bandwidth frustated me, , , , , ,
If still want to tell me when u resolve this problem, mail me <[protected]@gmail.com>, as i also wasted too much money to make airtel strong, , , , thnx

Aug 13, 2020

Complaint marked as Resolved

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Md.Shamim Ansari

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Dear sir/madam
I hv airtel conection with mob. no.[protected].i m not able to surf websites bcoz it has very very(1.5kbps) slow internet.plz increase the speed.

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I have activated my NoP services by rs 104 on[protected] but I didnt use any single day the NOP service and not yet got the settings, I want my money back. My no is [protected] but I am not using, if needed can contact me in this no [protected].

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