Airtel Complaints & Reviews

There was a false claim from IndiaIdeas.com Private limited through ECS from my CitiBank. Please check the details below:

20/02/2010 ECS DEBIT PAID to IILECS -AIRTEL MOBIL:4009134:INDIAIDEAS.COM PRIVATE LIMITED
Refno:TXAS1648190

There are similar complaints registered in this site and request you to look in to this matter.

Also let us know how can we get back our amount.

Thanks and Regards
Adarsh LM

sir, myself ajay owned prepaid airtel connection [protected] which has been stopped for add proof reason. I have submitted the employer letter head i.e.SBBJ bank. but the service provider did not accept it. As a employee from other part of country it is difficult to get local add proof. I have given voter id proof also. it is requested to solve the matter.
thanking you.

Fake calls for 10 lakhs lottery from airtel
Around half an hour back today (Feb 20, 2010), I got missed call from the number [protected].

When I called back at this number, I came to that It was from Dubai and the
caller said that he is calling from Dubai AIRTEL office. They informed about the lottery which I won worth 10 lakhs.
I aske the name - it was some Mr. Vijay Kumar(probably fake) told to talk to thier head office to claim this amount.
The person asked me to give my account number so as to transfer money of Rs.10 lakhs.

He also said that around 130 Airtel number won this lottery.

This call deducted huge amount from my balance in mobile.When I called to
Airtel Customer Care, they said there is no such office in Dubai.I
was shocked that how someone got my Airtel number and trying to get information like this.
I request Airtel to take strict action against this number - or the series of numbers as mentioned above by other users.

Airtel is a brand, and I've been its customer for around 10 years - it should should consider this kind of complaints pretty seriously.
Any amount of money deducted may be re-reimburse back - thats a suggestion.
I hope Airtel keeps up to their brand value and not let it get tarnished like this.
SIncerely

Hello Airtel (Andhra Pradesh),

I have been using my Airtel number for more than 4yrs. I got it converted into PREPAID a little over a year as I was going overseas.

Without a message or an SMS, the number has been deactivated and the message I get is "SIMCARD REGISTRATION FAILED", and its not the SIMCARD problem, got it confirmed from your Customer Care Executive.

It was under LIFETIME VALIDITY and had around 100 rupees as balance.
The last SMS I got was on 08FEB2010.

Kindly reactivate my number for me please.

Many thanks in advance for your help.

Regards,
Chetan

Airtel made DATA CARDS only to fool the public and make money from them. I am using airtel data card from past 1 year, it worked well for 6 months now the only speed which comes is 2kb to 3kb in a 144kbps connection. Not even a site or messenger can be opened. They only know how to make money and not even rectify the problem after listening to customers. Its a great business by airtel to make money from customers.

DEAR SIR,
I AM NOT GETTING PROPER REPLY OF BY VERBAL TALK FROM AIR TEL, ABOUT THE DROP CALL DISTURBANCE FEELING SINCE LAST ONE YEAR. I TALK TO 121 AND WITH POLITE VOICE YOU ARE GIVING DISCOUNT OF 200/-,300/-,350/- FEW OF MONTHS.BUT SAME OF DISCOUNT NOT REFLECTING IN MY MONTHLY STATEMENTS SINCE ONE YEAR. INDIRECTLY AIRTEL IS BEFOOLING THE CUSTOMER O[censored]NDERSIGNED NATUR. SO PLEASE IF YOU UNABLE SOLVE THE PROBLEM OF DROP CALL AND UNABLE GIVE A PROPER DISCOUNT , PLEASE CLOSE BY PRE-PAID CONNECTION AND SEND SOFT COPY OF MY LAST PAYMENT TO BE GIVE AND CLOSE BY TELEPHONE. PLEAE REPLY BY 26TH FEBRUARY , OTERWISE I MAY BE PERMITTED TO KNOCK TO CONSUMER COURT.
YOURS SINCERLY,
PARTHA MUKHERJEE
TEL NO [protected] a/c NO[protected]

Respected Sir/Ma'am

I am one of those who are suffering from taking an airtel postpaid numbers.

My mobile number is [protected]. I got it Disconnected on 19th of January, 2010 my complaint number is 30527105. In reply to that i got a call from Mr. Vikas who convinced me to continue the number by saying that i would be getting certain new features to my number, which were:- 1. Zero rental, till the time i use this mobile.
2. An additional Rs150 calls on local numbers for 3 months which is extendible to further 3 months after that.
3. 100 messages free for the rest of the time that i use this number.

Still when the number started and the bill came it had no rentals deducted in fact my std calls were charged with 1rupee while it was told to me that it would be 50 Paise.

I do not know what to do except for moving to the consumer forum.

Kindly revert with a positive response that makes me keep my number as i don't want to loose this number as it is distributed everywhere.

kamran
[protected]

Hello,
This is regarding the useless Blackberry Customer Services I

would like to draw blogger's attention to:
This is regarding the Airtel Blackberry 8700G - [protected].
This is a corporate connection Airtel Blackberry with Solus Consumer Services Private Limited, a Prepaid with a monthly plan of Rs. 299.
The Internet or Blackberry services got disconnected on the phone on 30th of January. Inspite of reminder followups & mail communications we got only assurances from the service provider. As and when a call from the corporate representative has been given it is told that the same will be activated by sending PMP at certain number. The same never happened. This was repeated some 60 odd times and around 30 calls were made morning and evening to the Blackberry Customer Service no response was recieved.
Five days back i.e. on 14th February a Customer Service associate told that their is some issue with Pre Paid server and the same shall be resolved in 24 hours. Those 24 hours never came.

Now today while while speaking to a customer service associate we came to know that Pre Paid server of Airtel Blackberry is stuck due to some reason and cant be resolved for indefinite time. please go forward for a post paid plan.

Need to know something on the same front.
1. Who is answerable for this chaos?
2. Who shall repay the Rs. 504 balance in that prepaid connection?
3. Who will be responsible for the Loss of business because of this

chaos?
4. Who is responsible for wastage of time spent chasing to the BB

Customer care?

I know many of the my fellow bloggers shall be having a similar kind

of issue which i[censored]nresolved extends a serious threat to enterprise

data to an extent and corporate communications in other way.

Dear sir/madam,

I am a customer of Bharti Airtel mobile prepaid service since past 3 years. Today i went to a mobile prepaid recharging shop and purchased an Airtel prepaid mobile voucher worth Rs 20. On the frontside of the voucher it is clearly printed exactly as follows :

MSC: Rs.20 (Service tax inclusive), Calling Value Rs.16.13,
Processing Fee Rs. 2.00, Validity of 0 days

From this description itself, it is clear that the voucher gives me a talktime validity of 16 rupees and 13 paise. After when i punched the 16 digit code in the voucher as per instructions in the card, i was able to get my mobile recharged but only with 15.13 Rs . instead of actual 16.13 Rs.

As soon as i noticed this unusual change in talktime, i contacted the company's pre-paid customer care. I talked with an executive and described about my issue. He told me that, it is Airtels new scheme so that instead of that 1 Rupee i will get 10 Local/International SMS free valid for 4 days. I told him, it was a normal voucher and nothing about this offer was described on top of the voucher. The voucher clearly talks about 16.13 Rs talktime. I told him that i purchased the voucher for regular talktime, not for any offer recharge. If i was in need of any offer there are several offer recharges and special easy recharge schemes available which i will do. But now, i was in need of talktime only and that is why i purchased a topup recharge voucher.

Also, i already had an existing validity of 100 SMS a day after paying for two local SMS. So, i asked him to waver the money back to my account since i wasnt awared about any "hidden" charges imposed on me in name of normal recharge voucher. He told he he will transfer it to his senior department, and i waited for some seconds. The same thisg repeated with senior. He argued to me that they cannot do anything and Airtel is offering likewise. He was speaking like i am guilty by purchasing a normal topup recharge voucher.

He argued with me saying that Airtel isnt giving 16.13 Rupees for 20 Rs recharge, and only 15.13 Rs is available. I told him that i had the recharge voucher as evidence in my hand and nowhere in that card describes about any hidden offers and also it clearly talks about my regular talktime. He then argued that he cannot come and check the card in my hands to validate whether i am saying truth or not. I said ok, then i will provide you the serial number of recharge voucher so that you can validate my complaint. I gave the serial number of that card :

[protected].

Now he got confused on what to say, and asked me to wait for some seconds. After a while he returned back and told me that they cannot get further card details other than its price and validity. I asked him that there should be some information about this card in your databases and then he transferred the call to another senior executive.

Now, things again repeated here and he also told me that Airtel is doing likewise, so you are liable to accept the changes. The phone conversation ended with me saying i will complain this to consumer court.


Dear sir/madam, there was nothing descriptive on the recharge voucher about this hidden cost on an offer which normally i doesnt need. Whenever i recharges with 20 Rupees card i was able to get 16.13 as talktime. So i did expected the same today also. The customer care executive argued that this is a new plan introduced by Airtel. If it is so, isnt it the liability of the company to inform its customers about a change in talktime in its existing topup recharges? I am getting atleast 4 or 5 marketing calls and more than 5 marketing messages daily from Airtel. I havent ever received any informative message or IVR calls regarding any changes in talktimes. The company doesnt had enough interest towards customers and alerting them about new changes but in their cheap marketing tricks.

Really, i was forced to pay for an offer which i doesnt need and that too in the form of hidden charge. 1 Rupee may not be a big loss for now, but what will i do if in future i will be fooled with bigger amounts i this way? How can i guarentee that i will not be fooled again by Airtel? How many lakhs of people might be fooled like me, and how much would be this company earning illegally by cheating customers? Dear sir/madam,strict action must be taken to these type of companies imposing extra expenses to customers without their knowledge, and not ready to refund the customer for his valid demands.

With Regards,
Jithin PG.

I am Subramanian. I have been using Airtel broadband connection for the past 1 year.
My Broadband land line number[protected].

I recently shifted my room in the same street and i placed request for relocation.
After few days, i got a response that there is no feasibility in that area. Then i placed a request
for Cancellation.

Last week (Feb 13th), one Sales person came to my room and he was enquiring whether i need airtel boradband
connection. He checked for feasibility and he said YES. Please note that for the same address, just one
week back, i got a call that i do not have feasibility for connection.

Then, he collected 500Rs and all the documents which are needed. I even gave Rs.1000 extra which is required
for Bachelors as Security Deposit. With in 2 days, they said connectivity is not there.

My issues,
1. Without checking the correct feasibilty, how can one collect all my documents and Security Deposit : 1000 + Installation Charge - 500.
2. 1 week back, some one from Airtel told, there was no feasibility and last week some one said , there was feasibility and 2 days back, again

3. When asked about refunding of my money (Rs.1500) , no body is giving me proper answer.
4. Time & money Wasted for these people and repeated calls.
5. When i called Airtel Cusomter care, they did not serve me anything. They simply said it is not related to us and asked me to call directly the Sales person. Should Airtel Customer care should be in sync with this info ???

Sales Person who collected documents and money.
-------
Shivani Enterprises
Contact :[protected]/[protected]
Sales Manager - [protected]
Office :[protected]

My Details:
S.Subramanian.
Contact number - 91-[protected]


My present address
------
Begum Jani
H.No[protected]/8,
Opposite to Srivastave Enclave,
Near 8th Police Batallion
Kondapur
Hyderabad-500 084

My previous address where i was using Broadband line[protected]
[protected]

Hno 1-115/A 2nd Floor, Anand Residency
Kothaguda,
Kondapur,
Hyderabad - 500 084

I hope i get an answer from anyone soon.

Thanks for understanding. Feel Free to contact me for any details.

Details of the promotional SMS is as follows
Name of the organization AM-Airtel
Date and time. 3 feb2010 3:25pm 11 feb2010 12:10pm 13 feb2010 6:33pm 15 feb2010 11:06am 16 feb2010 12:04pm 18 feb2010 10:32am ...................and many more

Content of SMS You have important miss calls to know your miss caller dial .........etc......................



I have been contacting customer care since aug 2009 but they are only promising & giving final dates but as usual there is no result for stoping these massages
I HAVE ALREADY COMPLAIN THE SAME THING SEVERAL TIMES FEW OF MY LAST REQUEST NOS ARE:-
([protected] 19feb2010 11:39am),([protected] 3feb 4:37pm with Imran fakirmomad ) ,([protected] 2feb2010 2:55pm with Sachin G)
TODAY ON 19FEB2010 ALSO I TALK TO THEIR customer care no but as usual they are not responding they says that they will transfer call to senior & putting me on long hold & then call get cuts automaticaly repeatedly today I talk to Mr Kamal jaisingh he told me that he will transfer his call to Mr Prabhat & as usual after a long long very long hold call get cut automatically.
After that I tried so many times to talk again but THEY HAVE USUAL PRACTICE TO AUTOMATIC DICONNECT THE CALLER BEFORE CONTACTING TO CUTOMER CARE WHEN THEY DONT WANT TO ATTEND HIM & THE SAME HAPPENED WITH ME ALSO.

OVERALL THEY ARE BREAKING THE LAW OF "DO NOT DISTURB SERVICES" & RUINING THE MY TIME & DISTURBING MY SOCIAL LIFE SO I WANT TO TAKE ACTION AGAINST THEIR CUSTOMER CARE SERVICES & THEIR COMPANY.



AIRTEL IS THE WORST TELECOM COMPANY EVER.

This refers to my complaint no 30994897 to airtel regarding non-functioning of my mobile. As soon as I landed in Jamnagar, I couldn't get my mobile registered to the new network. My base location is Bangalore and I called several times to Karnataka circle but no resolution. If I call the local customer support they say they can't help and I'll have to call Karnataka circle only. The Karnataka circle no is chargeable and they keep holding for hours together and don't give any reply. I need mobile to work immediately. Please take this seriously.
Best Regards,

Hi all,

I am Arun, recently relocated to Hyderabad, and I bought one new Airtel prepaid connection, during filling my enrolment form I submitted my PAN card and driving licence copies as my photo ID, and gave rented house electricity bill as my address proof, even then I got disconnected my outgoing calls after 10 days of purchase, then rush into nearst Airtel gallary, they asked me to submit all those forms once again, ! ...?...

After having long battle with them .... once again I forced to give all my docs ....

then finally my incoming calls also barred now .....

I cant understand what kind of system they are following for address verification and how they approving to new connections .......

Now plan to change my number .....

Is it possible to get that same number ......? If possible kindly help me

Arun

I (Prem Rattan Ahuja Chief Manager)have been posted at Oriental Bank of Commerce Gomti nagar Lucknow as Branch Incumbent from Bathinda w.e.f. 11.01.2010, I took post paid connection. I gave PAN, Copy of Passport, Account statment of Bank account and Employer Identity Card. But my call was barred after 7 day due to negtive report of address verification(Which is of my colleage where I stayed. After some days I got my accomodation and applied for change of address. Instead of changing the address my out going call has been barred. I have already given my new Number to my clients([protected]). My new address is 3/228 Vikas Khand Gomti Nagar Lucknow(proof of same has been already submitted to dealer. I also tried to contact Mauri [protected] but she did nothing to help.So get it verified and my connection be reactivated.
More Over I am existing customer of Airtel and using Two Numbers for the last 5 years these are [protected] and [protected].
Prem Rattan Ahuja

[protected]

To whom it may concern.

Hi,

I really don't know whether this is going to help in anyway.

This is regarding the Airtel Broadband connection. I have inquired regarding the Broadband connection to [protected] on 31st of January '10. As a followup they have sent two executives to my place to check the feasibility. They left saying there is some problem in the BOX so they need to speak to their manager. After 2days a guy(Karthik) from Airtel called up and told that he is going to come to my place to collect the documents and the amount for the connection. He came and took the money giving me a Receipt for the payment. Since then this guy has gone missing.

Now, the Airtel people is telling they cannot do anything regarding this matter and they are not able to trace this guy. I have given them(Airtel) all the details for this Karthik including Mobile Number. But, they said they cannot traced the person as the number is switched off. But, to my belief, there is no chance that this person could be from other company other then Airtel itself.

My Question is,
1). Why do they recruit people if they cannot take down proper information at times of recruitment?
2). Why they don't know who this person is and where is he from?

Any help regarding what can be done would be highly appreciated.

Thank you,

Nitin S. Shingade
Banglow No.56 Vinvar Sociwty, Dhankawadi.
Pune.
Date:-19th November 2009.






To,
Airtel Ltd.
Time Square, Pune- Satara Road,
Pune.


Subject:- Claim of refund deposit.

Dear Sir/Madam,
I have taken two new sim cards from our satara road office from Miss Sweta. She told me that you will get a bill of Rs.249/- for both the numbers [protected] & [protected] , but when I asked the helpline they told me, that it is for one number, so I reached to the airtel satara road office to Miss Sweta, here lied & said that she didn’t say any thing. On the spot I said to cancel both my numbers, then she said that u have to use atleast until first bill is generated. I went to her the same day when I received the bill, then se said you have to pay both the bill & u will receive the deposit of one thousant by cheque with in 40 to 45 days. But till date I have not received the cheque.
So please return by one thousand rupees by cheque or cash immedietly.
While disconnecting Miss Sweta to me that she will return my refund amount in cheque, there fore I have confirm her twice verbally.
I don’t want my refund amount in recharge form.

As per your telephonic conversation with Miss Sweta on 19th November 2009. She told me to send a mail Miss A.Chivate

now when i went to the airtel office,they told me that Miss Sweta & Mr.Swapnil both left the job, they have taken your money & we cant do any thing.But my saing is that they both were employes of your organication. Bring both of them in front of me. Company says that this who people have given false commitment to me. But they were the employes of your company, so company have to suffer the loss why me. & why the company is giving the loss to the geniune customer


Thanks & Regards,

Hi,
airtel is a complete cheater b'coz it charges for the ringing time also in its pay per second plan. For example i[censored] call someone and he/she attend ur call after 30seconds of ring and you talk for 53 seconds then you will be charged for 30+53=83 seconds instead of 53 seconds.
Please help it because this company is charging to its customers without even telling full plan details and lots of people are being cheated daily.

I was getting message that you have downloaded the games for Rs 99 , Rs 50 etc. I thought the msgs were spams and ignored initially. But after 3-4 days when I got the msg that I crossed my credit limit , I realized that these download messages were real. But as a precautionary measurement I called airtel on the same day and raised this issue and deactivated the airtel live ( which is in activated state by default). But I was still getting those download messages for 2 days even I deactivated airtlel live. I was automatically getting registered to some game downloading services game club etc.

My outgoing calls were stopped as I refused to pay the bills until these download issues were not cleared. I had to wait till feb 14 to get my online bill generated.
Now it is showing that I have downloaded games worth of Rs 620!!. I dont know how to use airtlel live neither I downloaded any games. !! Even my mobile may not support Java game. ( Not sure as Java is not supported in my mobile) They are simply saying that the bill shows that you have downloaded it.

It was great inconvenience to me as messages were comming continuously for every 2-3 min. And no one cared for the solution even after 15 days. I had to raise the complain only after getting my online bill . Now they are saying wait 2 more days.

Rajesh Hini
Mob: [protected]

Airtel Pre-paid Mobile Number: [protected]

Cricket alerts have been automatically subscribed for this number and I keep receiving alerts from[protected] and I am being charged Rs. 5/- per day. I had sent unsubscribe SMS (UNSUB SPO) to 54321 as per their web-site and received a confirmation SMS that the alerts are de-activated. However, I still keep receiving the alerts which is very disturbing and also money gets deducted.
I tried reaching out to customer care on 121/[protected], but did not find any option to talk to a customer representative, just some IVR messages.
Also, wrote to customer care at [protected]@airtel.in but still no action has been taken.

I request these alerts to be de-activated immediately and stop deducting money from the pre-paid account.

Thanks

My Airtel mobile number is [protected]. Without my consent/request I am being forcibly charged Rs. 30/- per month because I have been informed that I have become a member of Mitti Ke Rang. This is utter false. This must stop forthwith and the earlier charges given back to me by through addition of balance in my Mobile account. Since when Airtel has started these unfair trade practices? Can they be punished for this?