Airtel Complaints & Reviews

COMPLAINT AGAINST MY HARASSMENT BY AIRTEL -CUSTOMER NUMBER [protected]
I AM A VERY IRRITATED CUSTOMER OF AIR TEL. I AM LEFT WITH NO OTHER OPTION AND AM SERIOUSLY CONTEMPLATING SUING BHARTI ENTERPRISES FOR THE LACK OF CUSTOMER RESPONSIBILBITY AND BEHAVIOUR. UNFORTUNATELY I HAVE NO LARGER FONT SIZE THAN THE LARGE CAPS TO VENT MY ANGER
I BOUGHT THE AIRTEL WIRELESS DATA CARD FROM AN AUTHORISED THIRD PARTY DEALER APPROVED BY AIRTEL. THE NAME IS RUSHABH ENTERPRISES IN ANDHERI. ALTHOUGH THE PRICE MENTIONED ON THE WEBSITE OF AIRTEK IS ONLY 3000 RS FOR INTALLATION, RUSHABH ACTUALLY CHARGED ME 4100 RUPEES FOR IT, CLAIMING THAT AIRTEL HAS INCREDED THE COST. THE USB IS A MICROMAX MODEL. AFTER I BOUGHT IT NEVER OPENED A SINGLE WEBSITE. I HAD 37 PHONE CALLS WITH THE ARITEL SUPPORT STAFF SOME OF WHICH WENT UPTO 2 HOURS LONG (AND THANFULLY I DON’T USE AIRTEL FOR MY MOBILE SERVICE AND I DON’T ENDORSE OR RECOMMEND IT TO ANY ONE –BECAUSE OF THE SHEER AMONT OF MISMANAGEMENT AND HARASSMENT GIVEN BY YOUR COMPANY) BUT STILL MY PROBLEM NEVER GOT SOVED AFTER AROUND 2 WEEKS NONE OF YOUR ENGINEERS OR SUPPORT STAFF EVEN AFTER REGISTERING A COMPLAINT 3 TIMES NEVER FOUND ME WORTH WHILE TO COME AND CHECK THE PROBLEM.
AFTER SUCH DISGUSTING TREATMENT GIVEN TO ME I DECIDED I HAD ENOUGH ,I CALLED UP AIRTEL AND ASKED THEM TO STOP THIS SERVICE FROM THIS COMPANY SO THEY ASKED ME TO GO TO THE NEAREST SERVICE STATION AND PAY THE BILL FOR THE UNUSED USB . ACCORDINGLY I WENT TO THE CHAKALA CUSTOMER CARE (I DON’T KNOW WHY YOU EVEN CALL IT CUSTOMER CARE (CUSTOMER HARASSMENT OR A CENTRE FOR CUSTOMERS TO GRADUALLY GET ANNOYED SHOULD BE ITS NAME)
I WENT ON 12 TH OF SEPTEMBER AND PAID MY BILL OF 364 RS MY NUMBER OF THE DATA CARD BEING [protected]. THE DUMB REPRESENTATIVE TOLD ME THAT SHE WOULD CANCEL THE SERVICE AND THAT ONE REPRESENTAIVE WOULD CALL ME AND CONFIRM IT. AS PER I GOT A CALL AND I ASKED THE REPRESENTATIVE TO FINALLY DISCONNECT THE CONNECTION WHICH HE CONFIRMED. NOW THAT SHOULD HAVE BEEN THE BLOODY END OF MY PERSONAL HARASSMENT BY AIRTEL.
BUT NO AIRTEL IT SEEMS WANT TO BREAK THE RECORD FOR BEING THE MOST MISMANAGED COMPANY IN THE WORLD. I HAVE TRIED A LOT OF OTHER COMPANIES BUT AIRTEL IS COMMITED TO PROVIDE ME THE WORSE RATHER HARASS ME TO THE CORE TILL I ACTUALLY PULL MY HAIR OUT. SO AGAIN THIS MONTH I GET A BILL OF 250 RUPEES FOR THE DATA CARD WHICH I DON’T UNDERSTAND WHY COMES TO ME. I AM SO ANNOYED .PLEASE. STOP THIS HAASSMENT. SO I CALL UP THE NUMBER [protected] AND THEN I PRESS 1 TO GET SERVICES IN ENGLISH THEN IT ASKS ME WEATHER I WANT TO TALK TO SOME DEPARTMENT AOR THE OTHER AND I GET THROUGH THIS NUMBER TOO THEN I PRESS MY MOBILE NUMBER [protected] AND THE I WAIT FOR SOME HUMAN BEING TO PICK UP THE CALL SO THAT I CAN TALK TO THE REPRESENTATIVE .BUT NO THE RECORIDING NOW MOVES TO HINDI AND I THE SAME NUMBER PRESSING SEQUENCE AGAIN. I DO THAT APRROXIMATELY FOR 10 TO 15 TIMES BUT IT JUST KEEPS ON SHIFTING THE LANGUAGES AND I NEVER GET THROUGH. SO AGAIN NOW I CALL THE SAME THEING. I TRY CALLING THE APPELATE AUTHORIT AND THERE IS NO ONE TO PICK UP MY CALLS .SO I CALLED THE NEW SERVICES OFFERING DEPARTMENT AND THERE THE AIRTEL REPRESENTATIVE WHO PICKED UP MY CALL WAS SO INCOUTEOUS AS TO LISTEN TO MY PROBLEM ANG THE PHONE WHEN ALL THAT I ASKED HIM IS TO TRANSFER THE CALL TO THE COMPLAINTS DEPARTMENT. THEN I CALLED THE OTHER NUMBER MENTIONED ON THE IARTEL WEBSITE [protected] AND THE LADY THERE TOLD ME THAT SHE CANNOT DO ANY THING AND THAT I HAVE TO CALL THE[protected] NUMBER AND THERE WAS NO OTHER OPTION. SHE ALSO MENTONED THAT AIRTEL HAS 2 DISCONNECTION DEPARTMNTS ONE FOR TEMPORARY AND ONE FOR PERMANENT SO THAT MY NUMBER HAD BEEN TEMPORARILY DISCONNECTED AND THAT THERE IS SOMETHING KNOWN AS PERMENAT DISCONNECTION TOO. IS OT NOT THE AIRTELS RESPONSIBILITY TO ASK ME WEATHER I WANT TO PERMANENTLY DISCONNECT IT BECAUSE AFTER I TOLD THEM THEY HAVE ONLY IT SEEMS TEMPORARILY DISCONNECTED IT.? IT IS EXTREME . THIS IS THE MOST RIDICULOUS THING THAT I HAVE EVER HEARD , NOW I AM DRIVEN TO THE BRINK OF ABSOLUTE MADNESS BY THIS RIDICOULOUS COMPANY AND ITS EXTREMELY AND FOR LACK OF WORSE WORDS IDIOTIC BEHAVIOUS TO MY PROBLEMS . NOW THIS MAIL I AM ADRESSING TO THE MAIL ID PROVIDED TO ME BY THE REPRESENTATIVE SUCH THAT THEY STOP MY HRASSMENT AFTER ALL . I DON’T KNW AND KNOWNG OF THE HUGE TROUBLES WITH AIRTELS ANY DEPARTMENT I HAVE BEEN HARASSED BY IN THE LAST 2 MONTS I AM VERY CONFIDENT THAT YOU THE REDRESSAL DEPARTMENT ALSO WILL SHOW THIS I REAALY DON’T CARE ABOUT YOUR PROBLEM ATTITUDE .

Reminder # 2

As there is no response to the below mail, I request you to take necessary action to resolve my issue by the end of this week. Failing which I would be taking legal action against this issue, and you would be held responsible for the consequences.

Regards,

Joyappa

[protected]







[protected][protected][protected][protected]
From: Palandira, Joyappa A (ITO GCI RMC-Wintel)
Sent: Wednesday, October 14, 2009 9:31 AM
To: 'Appellate.[protected]@Airtel.in'; 'NodalOfficer.[protected]@airtel.in'
Cc: '[protected]@airtelindia.com'
Subject: RE: Rate plan changed without my consensus for [protected].
Importance: High


Reminder # 1

Hello,

This is to inform you that I have been waiting for the response for the below mail since 1 week.

Neither you have taken any action, nor responded to my mail. This shows one more irresponsibile action from Airtel.

I kindly request you to take necessary action on this and resolve my issue at the earliest.

Regards,

Joyappa

[protected].




[protected][protected][protected][protected]
From: Palandira, Joyappa A (ITO GCI RMC-Wintel)
Sent: Wednesday, October 07, 2009 5:22 AM
To: 'Appellate.[protected]@Airtel.in'; 'NodalOfficer.[protected]@airtel.in'
Cc: 'ujjwal.[protected]@airtel.in'; [protected]@airtelindia.com
Subject: Rate plan changed without my consensus for [protected].



Hello,

This is to inform you that the rate plan of #[protected] has been changed without my consensus.

28th July 2009-Request id.[protected] Ms.Komathi.at Koramangala Lobby.

I have requested for Change of rate plan of #[protected], 0n 28th July 2009. (Request id.[protected] at Koramangala Lobby with Ms. Komathi. (The acklowledgement attached). Instead of changing the rate plan of [protected], she has changed the rate plan of [protected], which I came to know after getting SMS from Airtel.

20th August 2009-Request id:[protected]spoke to Sushma)

I called up the customercare and spoke to Sushma ,requested her to revert it to my previous plan (which was 370. national package) and asked her to change the rate plan of [protected] to 149 package. As per her assurance I thought that it would happen within 48 hrs.

24th August 2009, the request for reverting my plan to 370 national package closed without my knowledge.

4th to 10th September- Applications were down at airtel

25th September--Spoke to Shashi- She has assured that it will be reverted to 370 national package.

30th September-Request id:[protected] Spoke to the floor manager Johncy. She says that it can not be reverted as 370 national package is nomore existing, and I have to opt for 425 national package.

3rd oct--Ravish,

4th October- Padma.

7th October- Anand. Req.id.F[protected]
My concern here is:

1. Rate plan for [protected] should be reverted to 370 national package.

2. Bills for the month of August and September to be worked out at 370 national package for [protected] and at 149 package for [protected].

3. Ms. Komathi of Koramangala lobby to be punished (penalised) for her mistakes and her behaviour which hurted me, causing mental harassment.

Thanks and regards,

Joyappa Palandira A.

[protected].

I am the owner of an Airtel Telephone and Broadband Connection. My Telephone number is[protected].

On the 28th of September, 2009, I had applied for shifting of my phone connection to my new residence, which is just 1 road away from my old residence. The service number for this is 108331. It’s already been 3 weeks and till today the phone connection has not yet been established. For 3 weeks, I am living without telephone and internet connection. I was told that this request should take a maximum of 3 working days but it is now 3 weeks.

Since then, I have been regularly calling the Customer Care for getting updates on this but that has not been helpful at all. The two additional complaint numbers are: 25419274, 25106518. Every time, a new person receives my call and tells me they will put a “strong” email to the “concerned” department, and that it will be resolved by the end of that day. So many days have passed but nothing has happened.

The franchise/Airtel official at Agra involve in fradulant activity,misrepresentation,misconduct,unethical and misbehaved,owership as sunil mittal,with poor customer service with no feedback in complanit to proceed the case legally,
Asked e-mail of Sunil and rajat sir for the serious complaints of the sanjay pace franchise, but no action is being taken up.

Hello,
I am using AIRTEL post paid connection for the past 5 years. I have changed my bill plan 3 months before to the corporate plan (CUG 199 Special churn plan). And I have not been given all the discounts as per the plan and instead of that my bill plan is changed it to a different plan. I have contacted the authorities for the clarification and there is no response. Due to this I am not able to pay my bill and my bill amount has been getting accumulated and I have receiving frequent SMS to pay my bill or my outgoing calls will be barred. So I am taking this matter to you. I request you to help me to solve the case.

Regards,
Sasi

Dear Sir,

I wish to bring your notice that Sep09 post bill I have not received kindly send me above said mail id and it is very urgent. and do the needful to me .


with Regards,
Mahendra R

kind attention Please on my complain for above subject.
my mo no. [protected]
I here with request for un suscribtion from Yahoo zone as soon as posible.

Regards
G N menat

I have booked a movie named "Morning Walk" through http://airtel.in/digitaltv on 3rd Oct, 2009. The booking ID is 5616343.
Web confirmation said within 10 min, the movie will start in TV at channel 180. But it didn't. So, I called Airtel customer service, and they said that I should book it through phone as web booking have some problem. And they gave me a complaint number 1159401. But after two days also they didn't give the movie. But a technical guy called me and after listening to my problem he said that its not his job and customer care guys must have done something wrong and sent the mail to him.

On 5th Oct, 2009, I have called customer care again and similarly without giving any solution they again gave me another complaint number 1171064. On 7th Oct, they sent me a SMS saying the 1171064 numbered problem has been resolved. But no movie on my TV.

Then I almost forget about the situation, but again on 12th Oct, 2009 I planned to book another movie "What is your rashi" through phone call. So, I called customer care, a person called Jitendra attained me and confirmed the booking with ID 6295417 for 13th Oct. They said the show time will be 3pm, 6pm and 9pm. At the same time I asked about the earlier problem, and they said the complain has some error and put a new complain with number 1213330.

On 13th Oct, they again didn't give any movie. I called them again and a person called Shankar attained me and asked me to switch on the TV for 45 min, and movie will be shown. I did so with no result.

For both the movie they have deducted the money Rs. 25 for "Morning Walk" and Rs. 75 for "What's your rashi". They haven't returned the money nor they have shown the movie.

Overall, I would like to say, the customer guys will try to put some excuses every time and make us hold the line for a long till we disconnect the call with irritation. They will promise all the time with no such effective solution. And each time without resolving the earlier complain, they will give some other complaint number.

Airtel is loosing its goodwill this way. If they are not able to provide quality of service then they should at least stopped promising about the service.

Dear Sir,

My number is [protected] . I have been using your service since 3.5 years. Now i am facing problem
from your sevice airtel radio. i am unable to using customer care . it is not working correctly from my number. yesterday back i lost amount of 40 Rs.(30+10 ) now i am afraid to recharge amount in my number. so please de-activate airtel service and refund my lost amount.

Once again i request you please send message what action your taken.


Thanks and Regards
J.S.Vishnu Varathan([protected])

Dear Sir,
i am Air-tel prepaid Sim holder getting the call rates @ Rs.2/minutes for local & Rs.1.50 for STD. even though recharged for Rs.77 on dated: 30/09/2009. as you stated activate with 36 hrs even after 300 hrs the offer still not activated. i have given several complaint its no use please refer the complaint no.[protected] DT:02/10/2009, [protected] DT:09/10/2009, [protected] Dt:09/10/2009, [protected] Dt:13/10/2009 & [protected] Dt:13/10/2009. the Air-tel customer care person assured the problem as solved for confirmation i have easy recharged for Rs.50 still it as not activated, i am very much fed up with your poor service
with regards
S. Venkatesh

"PLEASE SMS" - This is the message I received on 11-10-09 from an unknown number[protected]. So i replied WHO R U? Then came the reply from that number ' I am anamika'. Also came Last Sms cost 2.00 rs. And then came another message from 54321(airtel network number), that i have not subscribed to Airtel Friends Chat, so currently i have been charged Rs.2.00/sms. So subscribed to Airtel Friends Chat and chat with Rs.1.00/sms.
Now i realised that this is a trick from MONEY SUCKERS, Oh Sorry, BLOOD SUCKERS- AIRTEL.
Though the amount may be 2.00rs, but when i think that i was cheated, i am getting hypertension. As i was from a low class family, we use mobile only if needed, and not for timepass.
So now can i reply to a friend who is expecting my help and messaging to me 'please sms or something else' from an unknown number without talktime balance. What i forgot to do is to contact the customer care suddenly and get them 'LEFT AND RIGHT' with knowing that is no use.
Now i have decided to change my network and HIT THAT AIRTEL SIM WITH HAMMER.
ANY ONE READING THIS BEWARE OF THIS THIEVES.
My e-mail id - [protected]@gmail.com.

Hello Sir,
I am Nikhil Sharma , using Airtel Mobile number [protected] from last January. I did a call on no 543214 that is astrology tollfree number of airtel on date[protected] at 11:02 A.M.. I didn't press any button and cut the call. After that in the evening i received a message saying u r subscribed to astrology service of airtel. How can this is possible when i didn't press any button. And 20 rs was diducted from my account. When i make a complain in customer care section they clarify that u had press some key button ...... But i damm shure that i didn't press any......

So i request you to take some action and return my deducated amount asap.



Thanks & Regards
Nikhil Sharma
[protected]

Dear Sirs,

Through this letter I wish to communicate you that my airtel prepaid No. [protected] is wrongly put in non-operation mode.

I have tried for an easy recharge of Rs. 200/- on 5th Oct,09 but the validity period 30 days was not transferred. Accordingly I had registered my complaint at Airtel Customer Support Centre and I was given an assurance that my query will get resolved in 24 hrs. But nothing happened and once again I had registered my query many times and each time I got an assurance that the same will get resolved in 24 hrs.

On 7th Oct, 09, the validity period of my number got expired and till date it is non-operation mode. On 9th Oct, 09 I have sent a detailed mail to Customer Support Centre and once again I got a reply from Ms Carol Voidhiva, Cutomer Care Executive, that my query will get resolved by 12th Oct, 09. But once again the assurance went in vain.

Again, I had sent a mail on 12th Oct, 09 with a threat that if Airtel people continue to harass me then I would go to Hon’able Consumer Court but once again they seemed to be not interested to resolve my query but to defer it for another 24 hrs / 48hrs etc. etc.

Sir, on 12th Oct, 09, I spoke to Ms. Poonam, the Appellate Officer of Airtel at [protected] and again I spoke to Ms. Poonam on 13th Oct, 09.

Sir, can I say;

(1) Airtel is deceiving the customers.
(2) Airtel do not follow the customers’ values in practice and whatever words they say is just a theory.
(3) Airtel means Air + tel = Telephone in air, don’t know the ground realitiy.
(4) What ever Airtel commits goes in Air and is invisible.


From the deceived customer of Airtel
Ish Kumar Dandona

I hold airtel mobile number [protected]. On 22 Sep 09 I received a miss call at about 1045 hr. i called back on the number where i was told that it was inderjeet who was calling from delhi airtel call centre and told that you have been won Rs10,00,000/- and just check and confirm that the number on your sim card is xxxxx. He told that its a toll free number and you call after checking the number. I checked the number and found it to be the same. i called back and informed the person, who inturn took additional information for confirmation in terms of my address and voting ID etc. Afterward he said that you will have to purchase platinum cards of airtel dish TV to get this money. on this i refused to take the money assuming it to be a company selling gimmiks.

when I received my mobile bill , i was shocked to see that the call was from pakistan and i was charged Rs 240/- for the call. I contacted the airtel office at Manimajra chandigarh, where i was told by the relationship manager that some time back the information was hacked from the computers and that is how the information has gone to pakistan. I called up customer care at mohali head office where Madam harpreet said on 10 Oct that they cannot do anything as you have made the calls.

I need following clarifications

(a) How the information of my my mobile no, my sim no and my details were with a person in pakistan? Is it not the company's fault that the info has been leaked at their end?

(b) Is it not your responsibility to inform the consumer about loss of such information?

(c) what happens if the hackers use the little info hacked from u to acquire bigger info like in my case and use it against the country to make fake ID cards!

(d) who pays the bill for fault of yours?


I need urgent reply to my case as i intend to report the case to media and police. Also i would like that the billed amount of rupees 240/- be adjusted or i would refer the matter to consumer court.

Please find the problem list which we are facing from mid of Sep’09 as below:
1. When we connect airtel usb, after getting connected. When we try to connect WINDOWS LIVE MESSENGER, it gets connected within 2-5 mins., but as soon as its get logged in , within 1 min. It gets disconnected.
2. Further with reference to above matter, when some browser is open or under process, when we try to connect any messenger , it is not getting connected. And we gets error for connection problem.
3. The transfer rate is very slow around 1-2kb/s. In edge connection which is less than gsm-grps connection.
4. Using Microsoft outlook for sync. Of mails, if we get mail with attachment of 5 mb or more, it takes time for near by 20mins.
5. Using Microsoft outlook for sync. Of mails, if we get mails of total size of 10MB or more, the sync. Will start at good speed and after downloading half of the mails i.e. 8-10 MB, it gets refresh and again starst synchronising from the zero level.

Airtel is using an integrated software to repeat same mobile number automaticaly in an interval to rise the phone bills. If you check your calls then you will realise those calls are not made. One day I had noticed this and checked all my previous bills realising that they had been doing this trick for a long time. The authorities hesitated to pay back the excess collected.

Post paid sim has not been activated after payment
Hi,
Just pasted the mail which I have sent to airtel and do not get any reply form them. The mail contains the problem which I am facing..


Hi,

Brief about problem:
I took a postpaid connection data card from your DSA "KARSHNI SOLUTIONS' and the new sim with the sim no[protected]) on 08/10/2009 by paying advanced rental of rs 3500- paid by cash to "KARSHNI SOLUTIONS" receipt no- 2199 but as if not the sim has not ACTIVATED. Don't know where is DSA exist on earth.


Airtel company don't maintain his DSA details through which the company is doing business and the company is not aware that what the DSAs are doing with their customer.

Its my assumption that If the DSA is fake then how he got the new sim as well as the customer registration form for post paid connection as well as receipt book also with the name of Airtel. I want to know the answer if the DSA is fake and collecting money on behalf of AIRTEL.
If Airtel customer care not takeing this issues seriously. I am going to file SUIT against AIRTEL

i am requesting you India Goverment pls take the nesscarry action against this,


Thanks & Warm regards
Rajesh Kotriwar

My name is Nikhil Choudhary and my airtel landline number is 42106415. I made a request to reactivate my broadband connection on 1st Oct 09 and i was told that it will take 4 working days. When i called after 4 days to get the updated satus i was told that it willactivate by 10th Oct 9.36 am. On 10th Oct i called after 9:30 and i was told by Mr Anil who issupervior that it will be activate by 5:30 Now Mr Umakant is telling me that it will take 7 more working days. In last 1 week i spoke to 7-8(Karan , Ashwini, Jyoti , Moorthy , Umakant etc...) of customer care dept and each one in coming with different stories.
Airtel seriously don't care about his customers and i am a big proof of dat.

Dear
this is satish my post paid no. [protected], i have submitted all the required documents and verification was done at my billing address, i got the introductory letter from the Airtel, and i paid my first bill with in due date. Now they deactivated the services due to the non verification of the office address. No body responds at the Airtel out let, I called the customer care executive, he said it will take 4 hours to activate. When that 4 hours comes no body knows.
if some one can help please resolve this issue

regards

Dear Sir,
am working in UAE as a legal adviser. i have so many clients. i don't know, who is sending massage and missed calls from India. When I try to call, didn't pick the phone. After 11.00 (IST) O clock its always switched off this number. So Please send me the Details of following number. +[protected]. my email ID is [protected]@yahoo.com. If didn't get the details of this person, wats the next set for getting this details?
Regard's

Savithri S Nair (BA,MA+MA, LLB)