Airtel Complaints & Reviews

Against phone call from the marketing dept of Airtel that they are offering ISD pack service to some select customers only, I agreed for so as I do dial ISD sometimes. The terms told to me on the phone were that the charge is Re.1/- per day for the no. of days the service remains active. And when the service is active, the ISD cahrge to USA & UK will be Rs.2.99 per minute against the rate of Rs.5.99 per minute. They also clarified that I can choose the no. of days in a month that I need to keep the service active and it will cost me Re.1/- per day for only those no. of days. Balance days in the month I can deactivate the service and activate once agin whenever I want it.
I was also told that I will get a call from their activation cell for confirmation and they will again call to inform when service is activated. Accordingly I did get confirmation call for activation when it was once again affirmed that they will inform whe the service is activated.
I tried to find these terms & conditions on their customer care no. 121 and for email from them to confirm the terms & conditions but the answer I got was that this service is directly offered from their marketing dept and they are not aware of it at all.
However, when service was activated, there was no information or call to inform me. I came to know that it has been activated when I called their 121 customer care no. to find about it a week ago when they told that it has already been activated. To deactivate it, he said he cannot do so on the phone call and that it will be taken up only if I send a mail to their customer care mail ID.
Now when I sent the mail, I get a response that it will take 3 working days to deactivate for the same.
My issue is :
Why was I not informed when the service was activated so that I could choose to keep it activated it or deactivate it? This when I had been confirmed that I will be called & informed about the activation.
Why no terms & conditions are not sent by email or ontheir website so that it is authentic and one understands all the terms?
The condition that it would take 3 working days to deactivate was never told and now I am forced to bear the expenses for about 10 days time since activation. This is sheer cheating and want it to reversed and issue addressed.
My landline no. is 40109010.

fake plan
This is regarding airtel landline broadband connection.I've airtel landline connection since 2007.My phone no is[protected].
Two months ago they called me up and upgraded my plan 999 to 1299. They told me that with this plan I will get free value per month of Rs 499 which include
Data Transfer Limit Unlimited
Free Calling Value Worth Rs. 100
Free Anti Virus Worth Rs. 100
Free Speed on Demand Worth Rs. 100
Free Unlimited Gaming Worth Rs. 199

Free Value per month Rs. 499
They told me that since you hardly use your phone for making calls your bill will be 1299 plus the taxes.
I was happy and I accepted the offer.
Hours later a comfirmation call which repeated the same song.
I immediately okeyed and accepted the plan.
My first bill was okey. It was 1585
This month I received a bill of Rs 2123.
On inquiry I came to know that games on demand which was told to be absolutely free have been charged 3 times 199 * 3. I was shocked as this facility was totally free with my Turbo 1299 plan.

I repeatedly kept calling them that they got to rectify my bill. For this airtel costumer care demanded one week time. A week later I was informed that 199 Rs have been waivered off from my bill but I will have to pay rest of the amount for game on demand. I explained his about the plan I was using.
To my surprise and great shock he told me that none of the facility are free on 1299 plan and an amount of 199 for games, 100 for pc security and 100rs for call and 100 for speed on demand are charged with it.
I rechecked the plan in airtel site on net and again it said that a free value of 499 is included in the plan. what should I do. I'm going to dissconnect the line and go to court for cheating and mentally harassing me. what should I do. No one at Airtel is listening to my request

Surrender of connection

Respected Sir,
This is to inform you, that I would like to surrender my post-paid connection as my service has been transferred to Jammu & Kashmir.

Therefore, its my earnest request to you please do the needful as earliest. The details of my connection are as follows:
Name: Major Rohit Sinha.
Airtel No: [protected]

Yours truly,
Major Rohit Sinha.
Present Contact No:+91-[protected]

HI, I had applied for the broadband connection of the Airtel at my place 92F, 3rd Floor, Munirka 110067, New Delhi. For which the company sent their representatives at my place on 28th of August 2009 and collected a cash amount of Rs. 1000 and gave me the slip.He Promised me the connection within 2 days.I kept waiting unless i gave a call at their costomer support center, only to get a promise that the process is going on and they will install the broadband connection by 11 AM next day.This process took long and it became habit to give me time and fail to respond till that date.After 5th of September 2009, i enquired just to know that connection at my place is not possible due to some technical reasons.I asked why this information was not given to me from their side, but they had no satifactory answers.I logged a complain with their call center and they assured me that action will be taken, but it was also a false thing as their previous statements.Now they are refusing to return my money, and telling me that because of TRAI rules they can hold my money for 45 days, and i will be getting a refund only after this period of time.
I just want to ask the fairness of the rules like this where the service provider takes money, does not provide any kind of service and hold the money without any reason for long period.What action can be taken to prevent this kind of harrasment?

Sir,
I have been receiving messages from the site http://gclub.in since last two months "Thanks for using (Subcriptions, TextBasedServices) subscription service on Airtel WAP.You've been charged Rs.**. Enjoy http://gclub.in". Everytime I receive this message my phone credit balnce gets reduced by Rs.5,10 or 20 variably. i have tried several times to unsubscribe this service by conatacting the Airtel Customer Care service but in vain. they give false assurances and the same problem persits.
i am really disgusted with this . Please help me unsubscribe this service.

MY number is [protected] .

Hi

I Vipul Rangani having an Campas Airtel Prepaid Card No [protected] ,my outgoing call charges under campas scheam is 0.10 paise for my campass member but Airtel is deducting 0.40 paise for my outgoing call charges .

I have loged camplain to customer care by calling 121 for more than 15 times but still my problem has not being solved .

Therefore i request you to please look in to this matter urgently and take some immediate action.

I am Augustin Victor from chennai. I applied for Airtel broadband connection on 28th Aug 09 with [SEF No. CH 929095], through Anna nagar Airtel office. Handed over the application to the Airtel executive Mr. Murali, ph. no - [protected]
and a Cheque for Rs.1000 and cleared from my Account.
After that I got the Verification call from Airtel on 5th September and he told that I would get the connection within 48 hrs.
8 days were passed, Still I have not got any connection from Airtel.
I called the representative many times, he is not even picking up the call.
I logged a complaint in customer service with Ref. No.: 24263974.
Already myself and my wife are using Airtel postpaid mobile connections.
But its a strange experience from Airtel. I lost my confidence with Airtel.
Now I am really frustrated and fed up.

Without my permission Airtel cut my postpaid amount se 1500 extra addwance pay and kafee gaali gelouj ki.this no 4 year 12 month old
shagun bahel
[protected] my airtel number
mo sunghri pilibhir house no 904
[protected]

I am sick and tired of deleting spam (offer's) from Airtel on a daily basis.. I just don't want my inbox getting full of your trash sms offers. What should I do if my own service provider is doing such illegal acts?
And now they have also started deducting money for those sms. I mean this is just rubbish. Please stop that SMS OFFER service immediately, And if it is possible then I will also not hesitate to drag you guys into the court. Because I never subscribed for any SMS service and I never asked anyone to send me SMS offers etc.etc.
Just because you are the service provider doesn't gives you the power to treat your customers like this.

Thanks
Dewesh Singh
[protected]

Dear Sir,

First of all when calling customer care they direct us to *121# for detail. On 4/9/2009 I enquired about bonus card recharge they suggest us to recharge with 65 for a year and A2A first Call will be charged 1/- for 2 min. and after that .40 p per min. A2O first call will be charged 1/- for 2 Min and after it, it will be .60 p and STD first call 2 min @ 1.50 after it .75p per min. and you will get 100 sms free per day. But there was not mentioned that 2 sms will be charged @ 1/- and then I will get the free sms. This is simple cheating. What is the procedure to stop this service

Hi I have a mobile number [protected] I am using is only for monthly plan wireless net connection(Mobile Office). 40.46 Rs. balance was in my account but I have received a message "Thanks for downloading JavaGame from Airtel Live WAP Service. You've been charged Rs. 40. Enjoy http://gclub.in" from 64611040.

Actually I have not download any type of game through Airtel Live WAP service.
I want the answer ??????? Return my 40 Rs. please please please ...
Also I don't want to buy "Sorry" "Not Possible" etc by my 40 Rs.

I am a prepaid Airtel customer with number [protected] from Bhubaneswar INDIA
every month I get the following message
your subscription for bollywood Fusion will get renewed in next two days, to unsubscribe go to (http;//203.200.118.92/airn/subs/unsb.aspx)from 55678 and

in next two days i get message from 54321 stating you've been renewed for bollywood Fusion subscription service on airtel WAP . you've been charged rs 15. and the money is deducted
whereas i have never subscribed to this
please do needful to unsubscribe me and take stern action against the above poeople to avoid troubling the subscribers

I had registerd complaints with airtel for call drops on road near 200ft road thoraipakkam - outside ETL Chennai1 - SEZ in may-jun.

I am facing similar call drops now even in my house ( located very near to crowded vijayanagar junction), "Emergency calls only" or no signal scenarios exists most of the time. I have even bought a new phone thinking that this might be an instrument problem. and looks like i have wasted my money and the same problem exists with the new phone also. i have registered complaints regarding the same with airtel in end of ju

My landline no. in Delhi, recd. an exorbitant bill of Rs. 3000+, while I usually get around Rs.[protected].

I emailed to Airtel to:
1. changeover my plan to lower one immediately. I checked the plan options from their website. Later I got a reply that, that specific plan did not exist.
I then suggested another plan. When I opted for that plan, they dilly-dallied for 7 days, and have now called to say they will change it in another 48 hours. THUS THEY MADE SURE THAT THEY WILLFLEECE ME FOR ADDITIONAL 10 DAYS.

2. I asked them to looked in to the high bill amount. On this they never reverted; but made sure to call me to remind me to pay the bill.

they always call up subscribers about upgrades - but never inform about newer/friendlier plans.

I am unnecessarily getting Cricket Alerts from Number[protected] though I have not subscribed for this service. Moreover my balance is getting deducted for this service. If these people wud have been in front of me I wud have spanked them.
Please look into the matter.... My mobile No is [protected]

I have not subscribed for the "Thoughts for the day" & "Love Tip" from 290603. I have started getting daily messages with the topic from the number above said Number. No response from Airtel after lodging Complent on 121. Please block SMS's from number 290603. and arrenge to refund/credit Rs.3/- per SMS's so far received with immediate effect.

http://125.21.241.88/mms.
how to retrieve http://125.21.241.88/mms. with login and password that are provided to me?

Dear Sir,
My name is vishup gupta, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from august to till this date.i am ready to pay applicable charges.please can you send through by my e-mail vishup.[protected]@gmail.com
If there is any procedure to get call history, Please let me know how can i get call records.
Thank you

i have been using airtel for the last 3 to 4 yrs and always thought airtel to be the best despite their high tariff rates on calls.unfortunately,i am compelled to bring up a serious mismanagement on airtel's side.my airtel no which is [protected] is being constantly diverted to another number.at first i thought there must be something wrong with my phone settings and rechecked it many times.it is extremely frustrating to think my personal calls,smses were being read by another person.this is a gross violation of my fundamental rights.All this was brought to my attention a few months back but i never cared to find out.however out of the blue,my cell phone did not have any network today and i instintively removed my sim card ,dialled my no [protected] from another no and lo,it was answered by a woman whose no is [protected] and she herself told me she has been receiving smses and calls meant for me!!!
if this matter is not resolved within the next 24 hours ,i will lodged an FIR as this is a form of gross mental abuse anf infringement of my privacy.

Due to scratches, my airtel sim could not be access. As thats my permanent contact number, it becames inconvenient for me to change that.so i went to airtel office at sihgad road,pune on 1st september2009 and told about the problem. they took 75 Rs. from me and give me new airtel sim, they assure that my number will not change and the new sim will be activited on the that day only. But till today(10/09/2009), that sim card is not activated.I visited that office and also called customer care but that doesn't work...due to this i am suffering from lots of losses and airtel can not fulfill my losses...