Airtel Complaints & Reviews

After repeated complains to airtel, my problem has not been solved. Airtel going really poor in their call connectivity. complain list:
30th Sep 08 - comp no.[protected] ref.[protected]
11th Sep 08 - Comp No. 18233204

There is a call drop problem in Koramangala Area, Airtel is well informed of this and still no action fro their side. its approx 40 days from the date of last complain.

Dear Sir / Mam,

I was working in " Bharti Airtel Services Ltd." since last 2.5 years but resigned from the post on 6th Feb 2008. My PF Form, from HR deptt is now submitted for final payment to your office on 13th June 2008, as per enquiry made by me but the final amount is not transfer in my bank account no.[protected]. Also i sent two speed post to PF Commissioner but no any status given by PF office.

Please inform me about the progress at my mob.no.[protected] or email id [protected]@yahoo.in

Thanks & Regards,
Sachin Srivastava
Emp. ID : 20753
PF No. HR/GGN/10693/000681
Mob no. [protected]

My Phone no is[protected]
My SIM card no is[protected]

For the last two days I am getting a message of SIM card registration failed. So I called the customer service (4/11/2008 11:15 am ) they told me various reasons for this message and asked me to go to the airtel showroom to get the duplicate SIM card by producing identity proof and Rs.150. I traveled around 10 KM and reached the MG Road center and asked for the duplicate SIM. To my surprise they told me[protected] is active and they said the SIM card no is different from the one what I am having with me. The lady in the prepaid counter told me contact customer care again as she cannot give the duplicate one.

From the showroom itself I contacted customer care and gave the phone it to the lady in the prepaid counter. Both had a serious conversation for more than 20 minutes and finally the unit head of customer care Ms.Sujatha raj came in line and rescued them. She asked me wait for 30 minutes time to rectify the issue. She has taken my reliance no for effective communication. ( The clock in the show room was showing 1:20 pm) From their conversation I understand that by some wrong entry my SIM card no has been migrated to some other phone no.

At 1430 I called again customer care Sujatha and understand that she has avoided me and again called at 1700 hrs. By the time she had left for the day. The representative Rena asked me wait to wait for 2 more hours . TODAY ALSO I called twice but in vein. Kindly let me know what is to be done next.

I am highly disappointed by the service provided to me.I am really fed up of all this mess I am experiencing in this cell connection. If they treat your customer like this I am sure you will be loosing all u r valuable customers in future.

Sir
my mobile no [protected] outgoing calls are closed[protected]
reason payment is pending. Contact airtel zonal office but not souprt to me not a return & mail my outgoing calls discounts reason is payment pending.
But payment is not a pending my self last payment deposit
[protected] cheque no 374424 O.B.C. BANK RAJPUR ROAD DEHRADUN. RECIPT NO 1253889
all read return notic[protected]
1. BHARTI AIRTEL LIMITED
H-5/12, QUTAB AMBIENCE
MEHRAULI ROAD NEW DELHI - 110030
2. BHARTI AIRTEL LIMITED
RAJPUR ROAD
DEHRADUN 248001
But no souprt to me & time to time create to problam to me
1. Time delhi Roaming Deactivation issue[protected]
[protected] Request dehrdun airtel office Roaming Activation than status is ok but some time any reason my Request is canceld without my knowlage.

2 - Time delhi Roaming Deactivation issue[protected]
one day very problam to me than after 2nd day shout out to Roaming Activation
Reference Number: 19060731
Type: Request
Category: Roaming Activation/Deactivation issue
Creation Date: 01/11/2008 10:33:03 AM
Request Location: fs03
Expected Resolution Date: Monday, 03-November, 04 PM
Request Date: 1/11/08
Status: Closed

please help to me

THANKS

MANOJ KUMAR GUPTA
[protected]
DATE[protected]

Hi i am a banker n hv a no. of relatives abroad so i keep on calling n messaging them...but for the last one month of oct 2008 the abroad services r completely blocked..no messages r sent n no calls can b made..whenever u message it gives response that ur text message can not b delivered...

I am really fed up with it..Especially when it was Diwali n i was unable to wish my loved ones bcoz of AIRTEL 3rd grade service..I hv been using this service provider fr 2 yrs but now i think i am forced to switch on to sm other n suggest others too the same..
My no.is [protected]

Hi Nodal Officer,

I'm thoroughly displeased by your response. It means nothing to me as you do not provide a firm date of resolution and have always kept it open ended, as per Airtel non-committal policy.

Anyways, as requested pls. terminate my connections. I do not wish to further deal with Airtel.

Regards,
Deepak

[protected][protected][protected][protected]
From: "Nodalofficer.[protected]@airtel.in" <Nodalofficer.[protected]@airtel.in>
To: Deepak Kadam <[protected]@yahoo.com>
Sent: Tuesday, 4 November, 2008 9:07:33 AM
Subject: Your Airtel Number [protected]

Dear Mr.Kadam,

We acknowledge the receipt of your email dated 31st October 2008.

We wish to inform you that your concern is forwarded to network department. We shall get in touch at the earliest.

We appreciate your valuable subscription with Airtel and will be glad to have a chance to be of any assistance to you. Should you require any assistance, do SMS us on 121 from Airtel number or email us at [protected]@airtelindia.com.

With regards,

Best Wishes
Nodal Officer
Bharti Airtel Ltd.

Dial *121# ( Toll Free) to get instant account information on your mobile screen.


Deepak Kadam <[protected]@yahoo.com>
10/31/2008 03:50 PM
To nodalofficer.[protected]@bharti.com, [protected]@west.bharti.com, nodalofficer.[protected]@airtel.in
cc appellate.[protected]@airtel.in, appellate.[protected]@airtel.in
Subject Non-addressal to service requests & complaints

Hi

I have two mobile connections from Airtel and I'm very sorry to inform you that the connectivity as well as service of the Customer Care and other Technical staff has not been very effective.

A few months ago (May-June) and again last few weeks (since early Oct) I have been facing issues of "zero" connectivity / coverage to the mobile network at the place I stay (Aundh, Pune) and inspite of raising repeated complaints, service requests and telephonic calls there has been absolutely no response in solving the problem.

I have also been given false assurances (by 121 staff viz somene called Ram/Pramod) of waiving off the plan charges that I do not see reflecting in my accounts. The Airtel Relationship center at Aundh are not accepting any complaints are seem rude and disgusted when we appraoch them. But they have now assured a resolution date to the problem by 3-Nov-08 and FYI if this does not get resolved I shall have to be forced to inform the media/competition and thereby terminate my 4 year relationship with Airtel.

It is also amusing to note that some complaints/service requests are closed/cancelled without the problem being resolved. This depicts poor governance and lowest priority of the "May We Help You" option in the airtel.in website.

Some excerpts of such instances are as below:

Mobile No: [protected]
Sr. Reference No. Type Category Creation Date Status
No..
[protected] Complaint Voice Connectivity[protected]:42:58.0 Cancelled
[protected] Complaint Network Coverage[protected]:21:41.0 Open
[protected] Request Provisioning Related[protected]:51:10.0 Closed
[protected] Request Provisioning Related[protected]:15:04.0 Closed
[protected] Complaint Network Coverage[protected]:52:53.0 Open

Mobile No: [protected]
Sr. Reference No. Type Category Creation Date Status
No.
[protected] Complaint Network Coverage[protected]:17:07.0 Open
[protected] Request Provisioning Related[protected]:17:29.0 Closed
[protected] Complaint Network Coverage[protected]:44:55.0 Open


I hope I can receive a response to honor "We Promise a Solution" as you have advertised in todays newspaper.


Warm regards,
Deepak Kadam
[protected]

(Note that my contact is my BSNL landline and not mobile as it can never be reachable)


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Headquarters
The Infantry School
PIN – 900444
C/O 56 APO

1114/1/G Oct 2008


Bharti Airtel Limited
4th Floor, Centre Point
New Market
Bhopal (MP)

Bharti Airtel Limited
Mobiles Sevices
4th Floor, Zonal Office
Matro Tower, AB Road
Scheme No 54, Vijay Nagar
Indore (MP)

Brig (Retd) Sivinder Singh
MD
Airtel
Trishakti Army Telecommunications
10, Nana Bhoy Mansion, Central Street
Mhow (MP)- 453441

The Ombudsman
Bharti Airtel Limited
Unitech World Cyber Park
Tower-A, 4th Floor, Sector-39
Gurgaon-122001, Haryana
India.




1. Infantry School, Mhow (Indore) has a large captive subscriber base of Airtel subscribers. Airtel, with the reputation of providing user friendly services and prompt response was infact, a natural choice

2. However, over the last few months it is felt that standard of facilities being provided and the response to the complaints has been, at best, lackadaisical. The standard reply one receives from the Indore circle of Airtel is that server is not working and thus, complaint cannot be attended to immediately. I am sure you will agree that, in the age of connectivity where the mobiles and telephones have become integral part of ones routine, such response causes great inconvenience especially, where frequent travelling and moving from one place to another is involved.

3. In the present day scenario where various companies go out of their way to make their customer base strong by providing excellent services and prompt response, one is pained to bring out that the response and services of a reputed company like ‘ Airtel’ leaves a lot to be desired. Having resposed our faith in the services of Airtel by installing complete Airtel connections in ‘ The Infantry School’ we thought that the lacunaes that have crept over a period into these services of the company must be brought to the notice so that corrective action could be initiated before its too late.





(Harsh Mishra)
Maj
GSO -2 (Coord)
for Comdt

Hi,

Its been more than 50 days that i ve been calling regarding a problem with my Airtel no. [protected].

It is a youth pack with local msg charge at 25 paisa/160 characters and calling charge at 10p/min to any airtel no.

Almost 50 days back i was charged more for the same and whn i called up te cust care i was told that the plan has been deactivated but they did not have any reason for the same.

Since then i ve called the customer care many a times and most of the time the call is being disconnected for the want of any answer.

I called up almost a week back for the last time to confirm the status, some Vicky picked up the call, put it on hold for almost 5 minutes and then disconnected the call.

Its really sad. I want to use this no and i am with Airtel since 2005 but it seems that Airtel is no good its loyal customers too.

I am hoping for a resolution soon.

Regards,
Pankaj
Contact no. [protected]
[protected]@yahoo.com

AIRTEL is SUCKING my balance with this service 543212...
I received more than 6 sms per day with sports update...
i dint want this service it got automatically activated in my mobile and i was charged 10 ruppees for this.
pls if anyone knws how to stop this service in my mobile pls help..

Helder
[protected]

pls stop and unsubscribe dada resub 10 service on airtel WAP

I want to disconnect my Airtel landline connection and internet connection. I have previously lodged an application, on phone, but no action has been taken yet by Airtel company.

Details of landline connection:-

Telephone Number:[protected]
Firm name (On whose name landline connection is taken): Prahlad Agarwal & Associates

Previous Application Reference Number: 48248842

Please take action as soon as possible

THANKS

I am a postpaid customer of Airtel India having cell connection # +91 [protected]. I had requested for activation of International Roaming by sending sms AIR to 121on 23-10-08.
I again called on 30-10-08 at 1753 hrs to reconfirm activation of International roaming.
Now at Dubai when I switched on my cell phone, I reallised that my Internationa roaming facility has not been activated and I am left with no connection.
This is highly irregular and given me lot of problem.
Can Airtel India address my complaint imediately by starting International Roaming facility
Thanks
Hans Raj ahuja

Dear sir, I m the co-ordinator of bsl india company we have 10 cug connection under 249 plan my personal cell number is [protected] now i want detail bill of [protected] of october month please mail me as early as possible. thank you.

I have a Post pay account with Airtel for the past year. My bill is anywhere between 600 and 900 each month .My credit limit being 900.In Oct 2008 my bill was 965Rs as i had reached my credit limit my services were barred as i had reached my credit limit .I spoke to Mr Sachin Gandhi a CSA with Airtel who told me to make a payment of approx Rs 450 which is 50% of my credit limit so that the services will be unbarred .I made a payment of Rs 700 to be on the safer side .This was before my payment due date of 15th Nov.

I spoke to Ms Shraddha on the 31st Oct after making the payment who said that they could not activate the services as i had to make a payment of not less than 900 Rs which was my credit limit.She told me to make a payment of Rs 200 to get my services unbolcked. As per her request i made a payment of the said amount but to my horror the CSA whom i spoke to said that though Shraddha had promised the same ( the commitment was there on my account) he could not activate the services as i had to pay 65Rs for unblocking the services.
A company like Airtel could not keep a promise made and that too for a mere amount of Rs 65 .This was totally ridiculous.I have been a very good customer paying my bills on time and this is what i get . False promises, Different information from different agents.
To make matters worse one of the agents deactivated my 121 service i could call on 121 but i could not select the option for speaking to a CSA.
I am surprised and shocked at such a behaviour .Hence have decided to disconnect this line this month itself and for a some other trustworthy network.

Thanking You.
Sanjay Kadam
[protected]

i tried many times to contact customer care service center but didn't able to contact them, i have activated my airtel prepaid phone by 21st july 2008 and then i tried many times to contact them but every time i was getting response through voice mail that recharge your card even i have recharged the same three times.so i feel your voice mail service giving wrong instruction so could you please help me for the same.
my contact no is [protected]

waiting for your earliest response.

Thaks a lot in advance

Mori jashvant Sinh J.

sir
i top up my airtel mobile no.[protected] with Rs 350 from sbi ATM and i got only Rs 20 only and 365 days validity.but top up should not give validity and should add talk time only.
so plz address my complain as soon as possible.

thanks

Sir/Madam,

I am Shiva Jain(+91-[protected]) resident of A-41, Padmanabh Nagar Bhopal want to complaint for Airtel broadband customer service. The people are really very careless and I dont know how this company is getting business. I spoke to sales executive Akhil (+91-[protected]) and filled-up all the required forms and gave him Rs.400/- as initial charges, he further promised me to make the connection up within 3-4 days however no progress. I tried calling the customer care number[protected] with my form number 2204047 but they dont give any useful info. Whenever I wanted to talk to their seniors or managers to escalate the issue they dont forward the cal. I did speak to Shabnam at[protected] and Vijay at[protected] but they only commit the date to resolve the issue however the issue never resolved. Today 03/11/08 was the 4th time commited date when the issue was to get resolved but again no answer... I am fade up now and due to these irresponsible people, the name of the company is getting into soil.
Please help and get the issue resolved.
Thanks and Regards,
Shiva Jain

dear sir, our place is VENNANDUR, NEAR RASIPURAM, NAMAKKAL D.T PIN 637505, Last 10 days before our vennandur airtel tower was not working till upto date. lot of time i am given the complaint via custmer care but no responce. pl find out

my no is [protected] kindly inform me my puk no...

Dear sir,
My name is Manohar kumar. i want GPRS-Mobile Office service on my no.[protected]
so, i called Airtel 24H Customer Executive on 121.
I give him the request and he said, it will happen in 24Hour. but its one month gone my request not completed yet. i called Airtel 121 again and again between the month. and till now it's not completed. i request again but that will not completed yet. what i do please help?