Airtel Complaints & Reviews

I HAVE USED AIRTEL JUST FOR A MONTH & TO MY UTTER SURPRISE, WHEN I GET TO SECURITY SETTING >> CHANGE ACCESS CODE >> PIN2 IT SAYS "PIN2 CODE BLOCKED", WHEN I E-MAILED & CALLED CUSTOMER CARE, THEY SAID "THERE IS NO PUK2 CODE OF AIRTEL, THEIR IS NO EFFECT OF PIN CODE BLOCKED" & YES I CAN CALL & EVEN RECIEVE CALL, I JUST HAVE FAILED, JUST SEEING FOR SOME HELP.

PH NO :: [protected]
AIRTEL CHHATTISGARH

This is with reference to your mail dated 29th September 2007
expressing
concern over service request 13751942 on your Airtel mobile number
[protected].



With regards to your concern, as already conveyed you? on your
subsequent
telephonic?discussion with our executive, we would like to reiterate
the
fact that the discount for SMS Pack has been provided accurately in
your
account.



It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meeting all your
future requirements too.



We do hope that the above details adequately address your query.



In case you need any further assistance you can send in your queries
through email at [protected]@airtelindia.com or SMS at 121.



Assuring you the best of our services.



Best Wishes,

Nodal Officer Rajasthan

-----mahaveer jain <[protected]@yahoo.com> wrote: -----

To: [protected]@rediffmail.com
From: mahaveer jain <[protected]@yahoo.com>
Date: 09/29/2007 07:06PM
Subject: Re: Fwd: Regarding your mobile number [protected]
[REF:[protected]]



mahaveer jain <[protected]@yahoo.com> wrote:

Note: forwarded message attached.

[IMAGE]
NETInfosys Computer's
MAHAVEER JAIN
4-A-14 DADABARI EXT.
KOTA (RAJ.) 324009
MOB [protected]

Bollywood, fun, friendship, sports and more. You name it, we have it.
Date:
Fri, 31 Aug 2007 12:51:08 +0530
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Subject: Regarding your mobile number [protected] [REF:[protected]]

Dear Mr. Jain,

You had expressed concern over the SMS charges in the invoice dated
18/08/07 for your Airtel Mobile number [protected].

We would like to inform you that your concern has already been
forwarded to
the respective department. Your Service Request number for the same is
13751942.

We would like to assure you that an appropriate action will be taken to
this regard. We acknowledge the receipt of your mail and we are in
process
to resolve the same to your satisfaction. We will keep you updated on
the
outcome as earliest as possible within 04/09/07.

Warm Regards,

Alphonse. M
Customer Support Service
Airtel

---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject 13751942 Message From mahaveer jain [IMAGE]
NETInfosys Computer's
MAHAVEER JAIN
4-A-14 DADABARI EXT.
KOTA (RAJ.) 324009
MOB [protected]

The friends menu (*110#) does not operates on my no.

mein airtel ke authorised center ringers krishna nagar mein apna no. [protected] jo post paid mein tha use pre paid mein karane ke liye paper sumit kiye par abhi tak koi response nahi diya
my contact no. [protected]

Dear Madam/Sir. I wish to bring to your notice that there is a small village called KURLAGUNDI. in District BELLARY. State KARNATAKA. INDIA. Some time back AIRTEL had installed there tower here and people started taking connection of this AIRTEL. Suddenely the tower stopped working and so did all the AIRTEL MOBILE PHONES to /from this place went dead. We tried to contact the local person who is the operator of this AIRTEL tower. He went on promising that the tower will start working within a day or two till date it is not working and we have been put to lot of inconvenience. WE request the company to look into the matter and give a reply. We also wish to inform AIRTEL THAT WE ALL THE PEOPLE OF KURLAGUNDI WILL TAKE THE MATTER TO THE CONSUMER COURT.
Thanking you
yours truly
K.KAISER AHMED

sir i work in hcl tech and i got a corporate connection from ur field exutive name manoj pandar and paid 500 rs in advance as he demanded this no is not been activated since 1 month abd after contactind his boss name amrit his no is [protected] this problem not been sorted yet its too disgusting we have corporate dealing with u and we r being suffred from ur services and if within 24 hours it doesnt get sortedi will got consumer court and consumer colum media.my airtel no is [protected].and mt contact no is [protected].

Sir,
I am Ganesan, from Srivilliputtur. I am using the airtel for the past two years. My sons are studying in Germany. I use airtel for making ISD calls to speak to my children. I should bring to your notice that in recent days ( mentioned below ) it is charged even for a missed call. Please consider this. Please try a call to one of this numbers mentioned and check whether its charged before the call is being answered. I am sorry to say that if the problem persist i could not continue with airtel.

Thanking you,
with regards,
Ganesan.

DATE TIME CALLED NUMBER

[protected] 11:02 [protected]
[protected] 12:22 [protected]
[protected] 16:34 [protected]
[protected] 17:05 [protected]

[protected] 12:55 [protected]
[protected] 17:33 [protected]
[protected] 17:48 [protected]

Dear Sir/ Madam
My mobile hand (Nokia 2100) set having IMEI No. [protected] is stolen. It is learnt that a service provider can stop functioning of its SIM in a perticular mobile hand set. If it is true, kindly arrange for same. I am conveying this massage other service providers also.

Thanking you.



Nitin Phatak

Mobile No. : [protected]

Bundeled Offer with Samsung Handset of approx Rs. 2000/- in whhich I have to rechearge for min. Rs. 100/- per month upto 6th of every month on that I got Rs. 89/- balance for others and get Rs. 83/- for Airtel to Airtel free talk time. Others & A-to-A balance talktime should carried forwfard every month. This scheme is for 2 years.

Now the problem is that every month I recharge with Rs. 100/- before 6th of the month but got A-to-A free balance on after making so many complints every month, even last month my A-to-A free balance also vanished. This month also till date (12th Oct.) they have not credited my free A-to-A talktime.

Sir/Mam,

We have Migrated a 4Years EXISTING Number -[protected] from Prepaid to Postpaid on[protected].The Said Connection Was Working Till[protected] and Without Prior intimation/Notice The Connection was De-Activated on[protected]:30am.

Regarding this we Gave Complaint in Chetpet Airtel Showroom on[protected]:30Am to Mr.Karthik the Service Request #[protected].We Where Said that
Re-Verification will be Done & Connection will be Activated with-in Three
working Days.But Not Done.

Then i was Requested on[protected] to Submit a Letter Stating That the Bill Will Be Paid By Nithya Mobiles to Same Chetpet Showroom.We Have Submitted the Letter on the Same Day.

And the Next Day[protected]the Letter Was Returned to us By Chetput Airtel(Karthik,Savitha&Jagan) Stating That Airtel's Risky Dept. is Not Accepting the Letter.But on the Same Day When we Spoke to CustomerCare:121 to Mr.Uday, asked to Submit the same Letter&Pay the Bill amount at Reech Airtel Anna Nagar we did the Same.The Same issue was taken to Airtel's Nodal-Officer on[protected]:00Pm.

The Connection was Re-Activated on[protected]:30Pm and Again De-Activated on 6:Am[protected] without any Reasons Notice/intimation Via SMS/Call.

On[protected] a mail[protected]is sent to us Requesting us to Transfer the Connection -[protected] to Personal Name.

This is Fooling us & Affecting our Business as well as Our Public image also Wasting our Precious TIME,ENERGY & MONEY to Walk-in Daily to your Offices & Showrooms Against your Day to Day False/Changing Statements & Requests on a Single issue.

The whole Responsibility lies on Airtel & as well as The CUSTOMER SERVICE MANAGER for what disgusting Service has been given.

Once again we Confirm the Payment Responsibility will be Bared by us,So Kindly We request You To Take immediate Action on this issue & Activate Number-[protected].

This will Be Final Request/Complaint, Still the Same Continues Legal notice
Will Be Issued Without any Hesitations.

Thanking you
For Nithya Mobiles
Jencillin Geethan
[protected]

But still the Connection is not given and the Number is Permanantly De-Activated and sold to some Other.

The Disgusting Airtel-Service.

Dear sir/madam,
as per subject we r send u this mail & that time we all call number giving u the problem face in the same but no satisfaction or problem is not solved today is Gandhi Jayant 2 Oct. we giving u 36 Hrs. for problem sort in case this problem not solved we r going to Consumer forum & last months total loss will be claim on ur account another one we r not paid bill for the month of September 07 pls check it the following Number & contact person.

Contact Person Cell Number
M. R. Patil [protected]
V. S. Shelar [protected]
A. S. Shaikh [protected]
P. Ugale [protected]
N. Andhale [protected]
M. Shaikh [protected]
S. Shaikh [protected]
S. Rothe [protected]
R. Sayyed [protected]
S. More [protected]
A. Shaikh [protected]
W. Shaikh [protected]
A. Khan [protected]
L. Bonde [protected]
I. Shaikh [protected]
M.Shaikh [protected]
Murtuza [protected]
Sony [protected]
Ajaz [protected]
F. Shaikh [protected]
J. Shaikh [protected]
N Shaikh [protected]
W. Sayyed [protected]

this all person facing same problem i[censored] want to good relation maintain with M/s. SWAN REFRIGERATION so pls rectify problem within 36 Hrs otherwise u recived next mail on attachement of Consumer Forum's Legal Notice


Thx.


asrar shaikh
swan refrigeration
nashik
[protected]
[protected]

Dear Sir,
i have submitted my related document for a prepaid customer for
Airtel.and presently my mobile is deactivated with incomming call,it will be so kind to you i[censored] can release the line.

Regards
Bibhu Prasad Das
[protected]

Sir I am a regular customer of Airtel from apr 2005 and using internet services & telephone.
The Airtel Has been stoped my services after 9/10/2007. in this connection i complained to customer care then they check my status and give a 2-3 hrs time to connect my services. I again after 3-4 hrs contact to customer care then they repeat the same in 3 times in a day. I am very glad and distrub mentally & financially from last four days. I have the total business of internet & telephone so please help me and to solve this problems as early as possible. Now I am lossing Rs. 10000/- per day due to this problems. If this will not solved then my mental problems will be increase.

Thanking You

Yours Faithfully

Rajendra Pratap Singh

My Airtel Phone no . :[protected]
mob : [protected]

SPL OFFER!UR IN GRACE!Get 180 days val & xtra Rs.25 A2A & Rs 25 Nor TT on RC399 or 45 days val & Rs.54 normal talktime on RC200(28/9)Credit in 24Hrs-Airtel

after that I have recharged for RC399 from a retailer in tamilnadu circle in namakkal dist.

I recieved this message as
Ask Retailer for 'Chak De' Hello Tune (Code:HT150097).RECHARGE SUCCESSFUL on[protected] at 07:04PM.Talktime Rs 70.11.MRP Rs 399.00.TransID [protected]

And then 180 days val & xtra Rs.25 A2A & Rs 25 Nor TT has been credited after 24 hours but on[protected] my sim registration failed and then i contacted 121,and also [protected] more than 10 times but no responce

So please do further needs to activate my airtel prepaid number [protected] and my sim no[protected] and mail me to [protected]@yahoo.co.in
with regards
R.sasikumar

I am an Airtel Jharkhand subscriber for around a year, i live in Dhanbad, Airtel is cheating indians in many ways, Their GPRS service is worst here, the speed never goes more than 4kBps and most of the days it stays below 1kBps, also sometimes i get no GPRS signal for 10-12 days, on calling customer care they do nothing but sends enormous settings SMSs, even if my GPRS is working in local circle, its not working during roaming in West Bengal, even if i have sufficient balance and good network condition, but i have to pay the subscription charges every month, i called customer care but they said you can use GPRS in roaming, its a network problem, (but the local customers of west bengal were using GPRS without any problem), the problem continued up to 6 months, i again called customer care, they took a complain but i got no result in next two months, and now they have barred my calls to customer care, on calling customer care an IVR reply comes saying to send complains via SMS, i have send many sms but got no results, They did not recieves sms with more than 130 letters, but on sending a complain they replies, please tell your problem in details, and now even my SMS is barred. If this continues i am swithiching to another operator.

dir sir,
i am a retailar airtel , muje abhi tak bhi aapke airtel help line no. 801 par mene mere distibeuter ke bare me mere lapu sim me balance ko lekar complain ki thi jiska abhi tak bhi muje eska jawab nahi mila hai , jab bhi customer cair par phone se eske par me puchta hu to unke duvara ph. ko hold par rakh diya jata hai aur koi jawab nahi milta hai ,
plz sol my problem

gurucharan singh
[protected]

i recently subscribed to a prepaid plan and it was valid for 1 year with a tariff of 39 ps /min for airtel no s and 59 ps /min for other lacal mobiles. but my plan was suddenly changed to student plan with a tariff of 1 rs /min outgoing. i made several complaints to airtel customer service they say that the problem will be rectified within 24 hrs but nothing has happened for 5 days. AIRTEL customer service is the WORST. my mobile number is [protected]

I am using Broadband service of Airtel since last one and haf year with Telephone[protected].the ADSL bill used to be approximately 350 Rs per month. Since last month I tried to reduce my ADSL bill by reducing the Internet usage at home but to my surprise that instead of lowering down, the bill has increased to erroneously high of 1450 Rs. I complained to customer care regarding the issue and was assured that issue will be resolved and will be adjusted in the next bill. but this month also the bill of ADSL usage has come aroung 1350 Rs when the intenet usage was reduced to minimal.
Complaining again to Customer care yielded same result " we will short out the problem".

By sending such irrational bill, Airtel is mentally torturing us. I have completely lost my faith in Airtel.

I request the concerned department or person to look into the problem and resolve the issue.

Thanks and Regards,
Piyush Prasad

I dont from where to start and end.

1. At the time of Activation - It took more the 7 working days.

2. At the of Bill - Spelling Mistake and it is still the same...

3. From day one Network Coverage problem at both places - my
Residence and Office where i spent 22 hours.

4. Poor feedback - No solution in Network but only saying work in progress.

5. Customers Service - Very confident in providing solutions
but just to save there asses.

5. Nodal Officer - I mailed very little details but still asking to give proper details but not telling what details they require.

My first mail to Nodal Officer :

Dear Sir/Madam,

My name ABC and my mobile No - 99******

Airtel claims to have network at Leh and Ladakh but if it fails to provide network in metro like Mumbai than what is the point o[censored]sing your network.

Since I have taken connection i am facing Network ( No Coverage, one bar) Problem at my resident as well as at my office.
I have called custmer service people many times and even visited airtel gallery at Lower parel for the same problem but still no solution provided to me ( apart from saying we are working on your problem).
I would appreciate if your network team to visit both the place in particular rather than sitting in front of machines and predicting things.

I hope my query will be resolved before i think of switching over to my previous service provider (vodafone).

Regards,
My Name


P.S: My home address and My Office Address.

NODAL Officer Automatic Mailer Reply Without reading my mail.

Dear Mr.....,

We acknowledge with thanks the receipt of your email dated 11th October 2007

We wish to inform you kindly revert us with the NETWORK DETAILS ( even though i have mentioned) in order to assist you better in this regards. We sincerely apologize for any inconvenience you might have faced in this regards.



We appreciate your valuable subscription to Airtel and will be glad to have a chance be of any assistance to you. Should you require any assistance, do SMS us on our customer care number 121 from your mobile, or email us at [protected]@airtelindia.com

My Reply to the Above Mail

Dear Sir/Madam,

I am partly glad to receive your mail, but feels very sorry for Airtel and it people who cant read English language properly or they either very professional in Miscommunication.
I have already mentioned in my previous mail about network details, kindly specify if you require any other details.

Again there Reply

Dear Mr. Desai,

We acknowledge with thanks the receipt of your email as on date.

We wish to inform you that please revert us with the following details in order to assist you better in this regards. We sincerely apologize for any inconvenience you might have faced in this regards.

1> Type of handset: Not Mention

2> Voice quality: Poor / Average / Good - Already Mentioned

3> Area: Basement / In Car / Indoor / Outdoor - Mentioned

4> Cell Info Display on the handset: Not Mentioned.

It seems like i have committed big crime and Airtel is Investigations of all the thing which are half of the time Useless.

Hi,

I Am receving a lot of promotional calls daily, i am already insert
our no. ([protected]) in DND list & call also many times to
Airtel coustomer care center but i no solution for the same.

please do something ASAP.