Airtel Complaints & Reviews

Dear concerned,
I have faced this issue recently when i have traveled to thailand between the 1st and 5th of may 2019. I had visited their store in btm layout 2nd stage before my visit and have enquired about the packages. I have specifically told them i wouldn't be needing the service as i found the same to be expensive. But i was shocked to see the bill generated with the charges and they are now justifyimg the charge stating that i have used 378 mb and the charges are valid because the roaming gets auto activated. How can they auto activate without my authorization was my question for which there has been no response.
Added to this, i have other issues with airtel as listed below;
1. I have been having coverage issues because of which im unable to consume 10% of the total data allowed as a part of my plan. I have been complaining since 2 years without any response.
2. They have suddenly stopped sending bills on my mail id since jan '19.
3. If i have not been able to use their services due to coverage issues it is their mistake for which they have to refund the bills paid in the last 2 years deducting my actual usage.

Hoping my issues would get resolved.

Best regards,
Jagath
[protected]

Respected mam/sir,

I am sanjay b from bangalore south, i have purchased airtel port simcard from your airtel outlet only and also done a recharge of 495rs.

My complaint is that "i have ported my sim card from vodafone to airtel from my number [protected], after my vodafone number got disconnected, i have inserted the new airtel simcard and made a verification call and successfully done, after that i have rebooted my phone, after reboot i tried to make a call but call is disconnecting automatically and if anyone is calling to my number, it is saying that invalid number". After dis i have registered complaint in ur airtel customer support which is located in jayanagar near jayadeva hospital and they told me that it will be activated on 09/07/2019, but it's still not activated, so what should i do know you only tell me.

I thought airtel is a good network but this kind of bad i had never thought.

So please look into the matter and kindly activate my simcard.

Recently swapped sim (6th july) and got new sim from airtel.. But till now the service is not active.. The sim is linked to many important services..
I visited airtel store 6 times and also called customer care like 5 times.. But still they didnt resolve the issue.. Every time i go to them. There response will be same that they have mailed the concern to the respective team and within 4 hr it will be solved..

Airtel is now a days very worst network..
It not provided proper response to their customers. I complained many times for improper network, but not solved.
The calls are automatically disconnect and connected to wrong personsand many compliments.
We complained to customer care they tell yes sir we registered your complainet. This type is tell only to attrat the customers, it look only to increasing customers counting

Hi,

I'm writing this compliant with deep frustration...
From past 5 days, I'm not able to receiving incoming calls to this airtel number which is ported from Tata Docomo. During migration of Docomo customers the AirTel company might have technical issue..

Even after calling customer care many times, the issue was not addressed or NO proper response from customer care/supervisor. Initially, they insisted me to problem from my end itself which was lie as they only accepted technical glitch later on...

I live in remote place away from my hometown and hence its very important to have calls from my family members, also from my office/colleagues which is annoying further since its my primary number.

PLEASE RESOLVE THIS ISSUE AT EARLIEST.

Dear Sir/Madam
I have made a recharge of rs100 unintentionally to a wrong no using Google Pay App. As a newbie, instead of sending money I made a recharge of 100 on a number and now I want the amount either to be refunded or to be recharged on my airtel number. As I called Customer Care and told the same, they replied that there is no provision of refunding the amount either in acccount or as recharge. Please sort this problem as the recharge was made unintentionally.
Thanking you.
Varun

I need to know if airtel directly contacts land owners for tower installation, if yes, then what is the whole procedure. As i have been contacted for the same and they have asked for 16k as license fee. How do i make sure that it is not a scam as we have already deposited a cheque of 16k rupees in their account?
Can you please tell me the whole process and does airtel asks for money from land owners?
They have offered jobs for 2 people and also an advance payment.

I am a patent consumer of Airtel.. I have been using Airtel for a long time. Despite the revolution in telecom by Jio, I even did not think once for this new service when there was a golden temptation for the frequent net users from this provider...it was just my a mere satisfaction with Airtel irrespective of any issues...gradually when finance became a matter I being forced started comparisons with others practically...yet I never think of getting homeless from Airtel.. but now it is very unfortunate that I am sorry to say that I can't tolerate the financial loss any more... Airtel doesn't know that just a belief, a satisfaction with an entity can not always survive in the mind of the consumers when they realise they are somehow getting misleaded, defocused and shamelessly aggrieved due to their blind belief and love to some brand!!! All I have told above is just yes just very common issues complained everyday by a lot of consumers...mine the same problem...4g network officially but unofficially I don't know, my humble question to the sole authority, don't you feel once for a moment that you have a minimum liability to value the sentiments of the consumers who always believe something better is waiting for you, never give up hope, , you the sentimental and fool fellow!!! Still I believe that there would be a smart morning with sunny day in my life!!! Hope for the best and sorry for interruption...helpless I pay yes I pay, mind it Sir!!!

Validity Issue:
Service Provider - Airtel Digital Tv DTH - Bharati Airtel
My Customer ID [protected]

My concern is, l took a new Airtel digital Tv connection by paying 3000 something. I got a message showing the validity of my new connection is up to Dec2019. Please see the screenshot attached. But now I got a message to recharge to continue my service.

Actually, I called to customer care on April month, why because most of my channel get disconnected, which are I got when I buy this new connection (Dec2018). One of the Airtel Digital TV customer care executives told me - as per TRAI rule you need to select channels on Airtel website to avoid the above issue, then I ask here about my validity after I choose channel what will happen. And that person told me that the validity is same you will get up to 2019dec (Please check the conversation made on April month from customer care center). So I choose my channels pack. Otherwise, I never does.

It is not my mistake. The executive should not answer by assumption. So I want validity as per my pack whatever I purchased.

Now the customer care people are telling that, We don't have 1year validity pack. So you want to recharge to continue the service.

Message content - received at When I bought a new connection from Airtel Digital TV - Customer ID is [protected], Account balance Rs 744, Validity 20Dec2019, Plan: All India FTA pack(12months), Last recharge amount/date: 650/ 25Dec2018 (Please refer the attached screenshot).

Are they are lying to a new customer to buy a new connection. After that, they are changing the plan. Because of this issue, I called many times to customer care, they are not answering in a proper way. Everyone is telling a different answer and they are making more trouble for customers. Really It causes more Mental anexity to me.

I am requesting the Indian Consumer Complaints forum to help me on this issue.

Thanks
Chada Sharam

Hello,

Am really frustrated of the service provided by this company named airtel.

I have done payment for my airtel broad band connection on july 3rd 2019 and got a confirmation that installation will be done within 24 hours.

I have waited for 2 days and airtel called me stating its delayed due to technical issue and later they told its delayed due to permission issue (ie in my apartment according to them owner is not allowing to do the installation -- please note already broad band connection is available in other flats in the same apartment ).

Since i paid the amount already, i called customer care number 121.

For the last few days am talking to airtel customer care for more than 40 minutes to get an update on this issue.NEVER SEEN SUCH A WORST CUSTOMER CARE SERVICE EVER.

Finally i asked for refund.I asked for cancellation proof to customer care lady.And they responded that they cant provide any proof!!!

I feel like am cheated .Please help me how i can resolve this and get back my money.

I have the proof of payment with me.

Regards

Hai this is shyam I have lost my sim and that network is tatadocomo. And now tatadocomo is converted in Airtel so Docomo customer care has Advised me to go to a Airtel store they can help u so I went to Airtel store *yestaday* and they suggested me to take a post paid SIM so that will activate with in 3 hour's.and they has taken 300$ for that SIM So I said OK and I have taken. But till now the SIM has not activated and there is no reaction form them and. Customer care is also not responding properly. And till now they are saying that it takes some more time to activate. Now I am getting irritated by the irresponsibility plz take reaction

There is totally worst network coverage of airtel in rhenock east sikkim. Have to wait long for just opening one page. Showing 4g in status but while browsing internet speed is poor than 2g. Again and again call drop issue is also there. One bts is there at rhenock area, but we are not getting any network from this bts. Being a number 1 service provider, this type of service is un expect able. Solve the problem soon

I spoke to your representatives thrice and did not get any resolution. I recharged 495 and still no data connection. Checked my phone for any physical malfunction with motorola. After inspection they found phone is in excellent condition. Why is my data not working on my phone. I tried all the possible settings. Kindly look into this and resolve this on priority do not piss of your valuable customers.

I have been facing network issue from past couple of months and complaint has been raised to concerned team. Inspite of multiple escalations and followups i did not receive any call from the network team.

Ref no: 90601779
Issue addressed date : 24th june 2019
Consumer complaint forum date: 9th july 2019

Customer complaints are not getting addressed properly which shows poor customer service. This is not at all acceptable from a reputed company airtel.

My registered email id for airtel mobile number [protected] is h. [protected]@yahoo.com. My name is hetal maliramani. I am using this number since years and never ever got levied with such charges. But between 2nd may 2019 to 1st july 2019, i'm levied with some unauthorized, unwanted and unethical value added service charges and which are keep on levying even after several instructions to close such vas.

If airtel does not waive off every rupee levied in such manner, i'm gonna file a law suit in consumer court.

Please do the needful.

I am facing issue my mobile number [protected] during recharge. This number was bought has prepaid from delhi circle. I have started facing this issue for a month now.

1. Unable to recharge from airtel wallet. A message that i get is 'transaction failed'. It is working fine with another airtel number.

2. Unable to recharge from the internet, paytm and other modes. It gives message unsuccessful transaction and wrong mapping of circle and number. This is happening only with my mobile number [protected], it is working fine with other airtel numbers. I have used different mobile banks and credit and debit cards. Have made several complaints also.

3. I tried with other person asking him to recharge my number but it fails.

Finally, i am unable to recharge my mobile number [protected].

I have contacted customer care, branch but still, my problem is not resolved. Kindly resolve at the earliest.

My alternate number is [protected]

Worst airtel signal in my area ramireddy nagar, guntur, andhrapradesh so u have to check signal problem in my area, always the signal box showing empty in my area so i am not able to connect to network. We are recharging with lot of money but there is no use at all with this network even for phone calls so u may require to correct the problem as early as possible

As i requested for suspend my connection, one official called back and said we will resolve issue and he made a note that you can use the connection with lower price.. There was a complaint ref number[protected], says that will resolve the issue... But not even a message or mail back again after that and finally after 4 days, connection was suspended without any intimation also after suspension of the account.

But here i am depend on the connection for my hourly base work and now here i am paying extra as fee for the business loss occured by me.

Airtel.com-Cheating the consumers Airtel-Forcible recharge done 1.20/6/2018: DND Registered Number: F[protected] 2. 22/3/2019 at 1.14 pm unsolicited commercial voice call (female tone) 3. Relate to Sector: AXIS Bank Personal Loans 4. Contact person details: Not available 5. Mobile number: [protected] 6. 1 time SMS from the above same person received today. 7. Voice caller told me that she collected my mobile phone number from Airtel. It shows that Airtel 100% selling the customers data to the third parties. It is the red-handed proof available today. What is your immediate action against the third party mobile number [protected]? In this way, Airtel cheating the customers with their clandestine relations/understandings to the third parties for their illegal incomes and says that they are trying to minimise the customer's problems. It is very very shameful to Airtel. Every day I am receiving a lot o[censored]nsolicited voice calls/SMS. I want apology letter from Airtel.com and capital punishment to Airtel.com. I am receiving threatening SMS's from Airtel.com every day for recharge, it fails to recharge they want to stop my SIM activities. Already 2 days backstopped my SIM activity. No incoming and outgoing services. What can I do? I am a senior citizen and a retired person from the private sector. I don't have any muscle power, political power, money power. So many complaints sent through their official customer care email id and also copies to TRAI, ML Office, Appellatewest of Airtel.com, Secretary TRAI.
So many times sent email to Airtel.in, but there is no response.
D.SundarChand

I regret for upgrading the setup box to ariel internet tv, i get error b001 since last 4 days but no engineer has visited till now to resolve the issue. The engineer either switches off mobile or does not pick the call... God knows what's wrong with these guys. I am clueless how the issue will be resolved.
Can anyone help me how to fix the error code?