Airtel Complaints & Reviews

On 24th may 2019, around 2pm, my daily data limit of 1.5 gb data was exhausted and i needed more data so i recharged my phone number [protected] with a 6 gb booster pack of rs.98. I used approx 500-600mb data through usb tethering on my pc according to both my phone (Tethering/hotspot data used) and my pc (Data used in given duration) then after using my phone for a while, i checked my data balance in the airtel thanks app and it showed that i only had 288 mb remaining data. I thought maybe its a glitch on my end so i contacted the airtel customer care (121) and they told me the same thing that i had used 5.8 gb of data. This is extremely intolerable that airtel just deducted such a huge amount of my unused data for no reason and the customer care isn't ready to help me in the matter.

Hello,

This is asgar and my dth customer id - [protected]

I had recharged my dth on 20.05-19 for 2 of my set top box for the amount rs.2391/- on advice of your call center person.

Next day my connection was disconnected and the issue was negative 247 balance.

Calling your customer care :-

Then my hurdle with call center started. Tried calling your call center many times and your ivr is too lengthy and after a point it does work properly (And you guys claim to be user and customer friendly. Shame on you)

After many attempts when i reach your call center i have to tell the entire story from the beginning to your executive. After listening to it he will transfer the call to your floor supervisor.

Sometimes the call get disconnected when its transfered and like a helpless dog i have to sit and cry for wasting such a long time and again start from first by dailing airtel customer service.

So after few attempts i would reach the floor manager, who will help redeem the account for a day. And promise to resolve the issue with in 24 hours of time.

This story continued for the last 5 days.

Imagine the stress i have gone through in last 4 days dealing with your call center.

Finally got a call from airtel telling me that i have recharged for a wrong amount.

1. Who is selecting executives for your call center?

2. What sort of training you give them?

3. Why was i dragged for 4 long days to identify the issue?

And even today i was asked to recharge for 250 to activate my account, i did the same but only one account was activate and other account was showing negative balance.

So, i recharged my other account with another rs.250/- but when i did that, i turned to be postive rs.254/- balance.

What sort of system you are running in the background?

If you dont have a proper customer support system why do you want us to buy your products.

I repeat, pathetic & worst service i have ever seen in my life time!!!

With all this regrets,

"i would request you to cancel my dth service" even though i have 6 months of paid service left in my account. I would like to discontinue from a service who doesn't give a damn about its customer.

Please consider this as my letter of request for cancellation.

Above all, the number which i could track for calling nodal officer of airtel is also not working.

For god sake, dont tell me you guys are in service industry.

With regrets

Asgar

Sir,
I purchase airtel pripaid sim with [protected] on 12th may, 2019

after one week used and i reg its netbanking. and suddenly deactivate my mobile connection.
I was informed by investigating that its reissue postpaid connection and used third peraon.
please help me.

regard

chirag lluhar
[protected]

We've been complaining saying that there is a lot of problem with the dth services. It comes once and doesn't come after 15 mins n says to check the dish but there is no problem here. We called the airtel customer care and spoke about the problem and they say us to check it here or call the boy who comes n checks it, the service boy comes he checks and says call the airtel office because it's a problem from there and he takes money and goes. It's been repeating agn n agn n there is no proper responce from the airtel office. This is the seriously the worst. We wanted to change to some other dth services but we can't because we already paid the amount for one year of dth service and not able to change it. Really hating the services. Either send someone to check it and solve the problem or give us a return if the payment for the package we took for an year so that we can change the dth services.

My mobile service provider had activated international roaming during my business trip to denmark via qatar without my approval or consent. Travel date was from 20th april to 4th may 2019.

I have not requested activation of international roaming. They are now charging rs 8000+ for activation of international roaming for two zones.

This is unacceptable. Please help to wave of the international roaming charges.

Airtel has charged me for mobile being turned on while in international roaming.
I went to a near by country for business work and after reaching switched on my phone after reaching the airport. I got a message saying, to activate international roaming, send message to some xyz number - which i didn’t.

Later i tried to login to free internet at the airport, did some messages and took a local connection.

After my return i saw some message saying international roaming was activated on your phone, and i raised my concern on it and got a reply that made me feel there is nothing to worry about my bill.

But when my bill cane, airtel has charged me 1000 inr for some auto activation package and when i am debating it, they are saying if we don’t activate this you will be charged 13400 inr

To add, they triggered my auto payment sooner then the usual date.

I want someone to help revise my bill and take away any charges that are incorrectly levied on me under international roaming.

When i didn’t ask for it, i am not going to pay for it.

Please help.

I am holding airtel sim, since 2 weeks it’s showing no service and showing only emergency signal. I am not able to call (Dial & recieve) anywhere including customer care (121). Requesting you to resolve this as soon as possible it’s really annoying as lots of my work is pending due to this issue.
You plz resolve this problem asap. Its very urgent.
Thanks

Recieved wrong information about 749 plan from your store, service people, nodal office, appellate officer. Kindly look into my airtel bill for this month it charged more than expected and also wanted to know, why it is charged. There is no proper response from nodal officer, esclation. After migration to new plan, 4g internet is not working properly. I asked store people about this and they have changed some settings and now i am not getting internet for other network jio as well

I am having airtlel dth connection (Consumer no. [protected]) and as per the new regulations bytrai i have selected my required channels and had changed my packduring mar 2019.

The monthly subscription for my selected channels was rs.433/- as per
Airtel themselves

But when i recharged for my package during apr-19, the package was
Changed unilaterally by airtel to kerala value hd plus pack with
Monthly subscription of rs.595/-. On intimating them they did not
Respond properly and i had to change the pack again to my required
Pack. The additional charge for the pack imposed by them was also
Deducted. Again on recharging during may the same thing happened
Automatically changing to higher value pack. Again i informed airtel,
After a long series of messages, an airtel official called and told
That my package is reset to what i have selected.

But on 23/05/2019, when i logged in to my account, i was surprised to
See that my package my plan is showing again kerala value plus hd pack
And the amount per month had increased to rs.617/- per month where i
Have selected channels worth rs.433/- per month.

With a balance of rs.418, the validity is estimated to 20 days only.

I have recharged for rs.435/- on 19/05/2019 with a balance of rs.50/-
And now expiry date is showing 11/06/2019

Hope you would look in to the issue early

Dear Sir / Madam,

This is to inform you that we have recharged the prepaid mobile no. [protected] on 11.04.2019 for Rs.597/-. After some days the above no. was blocked, when we enquired with the customer care they advised us to contact Airtel gallery, when I visted there, they insisted me to submit the proof which I have already submitted long back and further they asked me to change the plan from prepaid into postpaid. I have again submitted the proof however, they informed that the amount recharged will not be refunded. This shows a clear misappropriation of my money.

Hence, I request you to help me to get the money back.

Dear sir/madam,
We have made recharge with rs.300 yesterday at 19:00 pm but dth is showing error 6 and saying account is suspended due to low balance so we called to airtel dth care they told me "please wait service will be active in within 10 minutes"
From today i am talking to airtel dth care center they always tell me there are no issue your setup box will be active within some times we have also talked to airtel dth nodel officer but there are no response
Dear sir tell me how many days we have to wait for resolvation i am so sad with airtel service we have already spent rs.300
Please resolve this issue on urgent basis
We will be highly obliged
Customer id number is [protected]

Thanks and regards
Ashish [protected]

I bought an additional prepaid sim on[protected], from airtel outlet @basaveshwarnagar, bengaluru.
I paid rs. 248 + rs. 5, ie initial prepaid recharge for 30 days & rs. 5 for sim.
All the documents we're submitted & transaction completed by 18:30 on[protected].
Till date i have not received the bill for above payment made nor the connection for my new prepaid sim.
I would like to request the concerned authority to send me the receipt for the above amount, within 1 workig day & restore my connection of new sim within 1 day

I've ported my no.[protected] from vodafone to airtel and i've also inserted new sim but verification call to 59059 is not connecting. every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service.

I am using airtel digital tv my package was of 360 rupees but my account expired much earlier than i expected when i was recharging my account i saw my package is of 500 rupees. I didnt add any channel but when i called customer care he told me i have added 58 channels which i haven'5. They also dont have any information about when these channels were added

I have done recharge of 240 inr for sport pack - gujarat, Since last 15 days i cant able to watch any channel on airtel tv and daily amount deducted from account, airtel didn't respond.
I am giving 24 time for solve issue,
If not happen i will go for legal process in trai and ahead.

Customer id: [protected]
Reg. Mobile : [protected]

My airtel dth no. [protected]
Mobile no. [protected]

I have 2 connection of airtel dth i told them to change and give me 001 connection a different id no. After complaining so many times the have shut my both the connection from last 20 days.
The are making fake promisses that its going start in 24 hrs. My balance 680/- that also becomes zero.

Dear sir
I have five year old airtel dth connection with I'd [protected].
I have been shifted from haryana to jammu and Kashmir. After shifting I requested airtel customer care for reinstallation of my old dth and also requested new HD multiconnection. I have booked the things for three times and got the request I'd also. But there was no response from airtel. Some time customer care provide me with the contact no of technician and field staff, but no one is responding. I am following the same since sixteen days. Now I am frustrated and request you to do the needful at earliest.

I paid the amount using TruecallerUPI for my broadband bill on DSL number

[protected] and i forgot to add "_tn" at the last

actual number is [protected]_tn

so Kindly refund the money or direct the money to my account.

Amount paid is 1060.

Account Registered on the name - NAVYAV SINGH RAJAWAT

Mobile number of the Airtel Service is - [protected]

Due to issue of 'error in application' I was suggested to get a duplicate sim of my existing number . The airtel dealer gave the sim at 11.30 today (22.05.2019) but it is not activated till now. I need to get my sim activated as soon as possible . The dealer said ut would get activated by 4.00 pm today itself. But till now it is not showing any range.

Ever since i had the misfortune of recharging my data pack for my airtel number, i can no longer visit any site on the internet without getting redirected to one. Airtel.in. It has become something of a torture, for it has been close to 6-7 hours and it still keeps happening. Happens on both my phone and desktop browsers (Chrome, firefox and opera).

I have reset all my browsers twice, changed and reset my apn data, cleared browser cookies, restarted my mobile 10+ times, swapped sim slots. Nothing. No matter what url i type in my browser, it'll automatically change the url to one. Airtel.in and redirect every site traffic.
It is a big shame that airtel spams their customers with this [censored]bag of a site especially after a fresh recharge. What if i had an exam form to fill online? Would airtel be responsible if i could not fill up an application and passed the deadline just because airtel decided to redirect every single url to one. Airtel.in for more than 10 hours?

I know my pc or browsers are perfectly okay because my i can browse the net normally with my jio number as hotspot. The problem starts the moment i change my hotspot to airtel number in my dual sim smartphone.
I expect this to be resolved as soon as possible otherwise there's a storm coming your way.