Airtel Complaints & Reviews

Hi,

I have been using my Airtel postpaid connection from last 3 yrs and I have raised multiple complaints regarding network & data issues from day one.

Every time submitted complaints are closed without any solutions or consent, but the billing is accurate always. Now I feel I'm being cheated by Airtel.

Every time I get my message as we are working on your issue and will resolve it soon.

Sent many emails to : appellate.[protected]@in.airtel.com, but no response. It seems Airtel doesn't give any value/importance to it's customers, but values only customers money.

I have been asked to change my mobile, I have done it.
I have also been asked to replace the sim and i have done it multiple times, but issues with network & data remains the same not with billing.

Finally I have called customer care and blocked my sim card, not going to take any replacement sim nor going to make bill payment, until my issues resolves.

I'm even not sure, posting my concern here will make any impact, but I'm giving a try.

Kind regards,
AP Kumar
[protected]

To
The Manager
Airtel
DTH service
Dear sir,
We had a recharge of airtel cable connection till 10. 06.2019 but after fani cyclone from 3.05.2019 to till now no service is available inspiteof our several technical complain. Please send your technician to our residence to repair the cable serviceand to collect the recharge amount.Consumer id-[protected]

With Regards
S. S. Mohapatra
Mobile -[protected]/[protected]

I have been facing network issues with [protected] in my area for a long time now. I have been subscribed to Rs199 plan. Your executive told that tower installation has to be done in my area and that is in progress. That's why I have asked for Amazon prime membership in the same plan or only calling in Rs99 plan but your customer care people refused every time. Only one assurance was given that adjustments will be made in the bill depending upon the usage. Please note there is no usage of services on my number. Neither issue related to network has been resolved and waivers have also been stopped without any prior intimation. Please help. Your customer care also admitted that our location requires a new tower and the same is under process
Waivers were provided but suddenly stopped without any intimation
Assurance was given related to that

Hi sir/madam
iam trying to get my incomming call details my no [protected]
the airtel company was not supporting i will try all types of formulas
but the airtel company was not responding
please help me sir/madam i have so many issus of incoming calls
i need a call detail from 01.04.2018 to 31.03.19

I have an account with multiple numbers. I canceled one number but airtel is still charging me for the canceled number. They do not even send the bills and directly proceeding with the legal department. I am bearing with there low quality service since 5 years and this is the treatment i get. I am planning to file a complaint with the consumer court.how should I proceed?

Hi,

I'm charged by Airtel for IR pack which I never requested.
I traveled to Austria and Hungary on 28th April, 2019. I called Airtel customer-care number on 23rd April to deactivate All roaming packs from my number and enable only basic roaming pack.
I again called on 27th and 28t, April 2019 to follow-up on same. Before leaving India I double confirmed that IR pack was not enabled on my number.
After 8 days when I returned I found that Airtel has enabled IR pack of INR-3599+GST on my number without my knowledge. I immediately called customer-care number to rectify the issue.
They told they can't do anything until bill is generated. I got my bill on 18th May, 2019 and I again called customercare number, From that day I'm following-up with them with No resolution to my issue.
I even sent a mail to nodal-office and I received the response that I requested IR pack on 29th April, 2019. I was not even in India on that day.
I'm spending atleast 1 hr daily in talking to Airtel without any solution. I'm in Mental stress now, due to Airtel's responses.
My outgoing and data services are discontinued, even though I paid (Billing amount - IR_charges).

My issue shows in resolved status within 1.30hrs of posting, NOTHNG HAS BEEN DONE, its waste of our time to post here. Even the phone numbers mentioned in the website, no one picks the calls.

Dont ever use Airtel App, I facing billing issues and posted here, within 90mins, its closed, without giving any resolution, no information about my complaint status.

DONT WASTE YOUR TIME HERE

From Siddhi Hospital & Laparoscopy Center, Pvt. ltd.
This is inform you about airtel service provider Mr.Datta Romane has provide airtel postpaid plans to our Hospital, The service was extremely BAD, He did not make proper communication to office, unable to reach on call for follow up of services, Such a worst experience of airtel service.
Mr.Datta Romane was provided very bad services to hospital.

Hi,

I have keep on giving several complaints on My home app and billing issues, its not been updating and below are request numbers:

Airtel request no.
1. 69528560,
2.[protected],
3.[protected] Interaction id from Shariff)
4.[protected] Spoke with Shravan
5.[protected] Spoke with Aarti postpaid customer care service.

I am attaching screen shots of my app which will helpful to you

I am very angry on customer care and My home app. I have one broadband connection and 2 postpaid connections,

Broadband account outstanding is

Rs. 356

My 2 Postpaid accounts outstanding is Rs. 147 + Rs. 147

Rs. 294

Total

Rs. 650

Whereas in My home app its reflecting (screen shot attached) Rs. 1002.90.
I want you to rectify this so that I will pay the actual amount, which I am supposed to pay to Airtel, not the excess amount.
I need a call back to discuss about this.

Regards,
Trilok
[protected] (Call me again, if my number is not reachable or I didnt pick)

From past 2 months the internet connectivity frequently troubles. After I start the device it connects and works for a few minutes and then ceases to provide internet connectivity. In the app it shows network and connecivty both as good. I have to restart the device everytime. and from past one week it is happening in every ten minutes. there was no issue earlier.

Hi Airtel Team,

I'm using airtel prepaid SIM since 2008 in India
Two weeks back, I came to the USA (Seattle). After I reached here, I'm not able to get the signal. Geeting "MM Phone Signal" error message and "SIM not allowed" message.
The number is +91 [protected]

I'm using Samsung S9+ dual SIM. I'm using At&T SIM in the second slot which is working.
I'll be here for a couple of months. I'm not getting any OTPs due to the network issue. I do not want to receive any calls or anything just want to receive messages

I can be reached on +[protected].

Email Id: [protected]@gmail.com

I ported my number from Vodafone to Airtel, last night Vodafone got deactivated so i inserted new Airtel sim but it's not being read by the phone so I'm not able to activate it by calling on the given activation number.
Please help.
I called the Airtel helpline and they told me I will be getting another message telling me that now the sim is activated. I believe this is wrong, since my old sim is now deactivated, my new sim should get activated almost immediately and not take another 3 days time.
Has anyone else faced the same problem? Whats the resolution to this?

Attached is the communication from Airtel asking me to insert sim and activate. Got this yesterday (19th June) and Today (20th June, 2019).

I have two Airtel TV Digital TV Connection from last 6 years, Customer ID : [protected], My package was Rs.530/- p.m. for the both the connections.
On last 30.05.19 i have recharged Rs.600/- for the entire month that means i have paid Rs.70/- extra.Now all of a sudden today at 19.06.19 they have all of sudden stopped my connection and then i have called to their customer care, they have told that now my package is running of Rs.880/- p.m., that is real shock for me because its the first time i have listen this, then i requested the cutomercare executive for the authentication details from my side which has gave to them through mail or via phone, but they are unable to provide anything.
Now this is my heartiest request to take proper action against them.

Am having atwo connections of Airtel dth connection which is 10 yrs old approx every year I do a recharge of 3k but after trai regulation I am calling Airtel dth customer care to split my both ids so that I can make my own plan do recharge according for the same I have called customer care so many times but till date the issue nt resolved every time they say that senior is nt available and we will arrange call back bt nothning happened when there seniors available they told we have put mail for same it will be done continuously from last 20 days I m calling them up to see the World Cup matches for splitting and generating of ids but they all are misbehaving and simply disconnect the phone. It’s really a pathetic service when I told him that I will put a complaint in consumer court they simply said do whatever u want to do really nt understand what to do with that connection

My customer id is [protected]
And my phone number is [protected]
Dharmender grover

Hope u will help me to resolve the same asap thanks

Hello.,
This is jayanth sharma. I have an airtel number [protected] which was ported to vodafone last year. And i didnt get the recharge so it was deactivated. But i want that number back where as vodafone service said me that after 3 months you will get that number back in mother network. So i am trying for the number in airtel office near my location. There is no response at all from the office guys. Please do need full.

I've ported my no.[protected] from bsnl to Airtel and I've also inserted new sim but verification call to 59059 is not connecting. every time I try to call at 59059 it automatically disconnects and also I'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how Airtel is so weak in customer service.

Hi, From past one week my sim card is showing no service as i am in USA ( New jersey) when i called to customer care they told that your sim and the number is active only but still i am not able to see the service? I have checked in another mobile also still the same issue.

Can some one please help me here as it has been linked to all my bank accounts and another personal purpose ..

I have credited for unlimited pack through online airtel recharge my amount have been taken from bank and I have got confirmation message about your number have been credited with rupees 448 but when I tried to make calls or send messages I received a message that my balance is 0 you are unable to that I have complained to customer care they told that they will resolve but nothing changed what kind of new scam is airtel trying to do I thought this is the best network but I think now this is a just number one scam network

Message not sending or reciving since last 15 days but no one solve the problem please help me.

I call for no of in customer care but no one responding
Also raise the ticket.
Also follow all the step he provided change the phone change the sim but still issue not resolved .
My all transaction and all the details submitted in this no
So lot of issues we face

My Number [protected], from last 2 months I am frequently getting problems of incoming calls and mostly not receiving any incoming calls from last few months and sometimes it suddenly starts working.

But from the last 3 weeks, all the incoming calls are stopped and have not received any call on my airtel number.

I have submitted complaint to Airtel Customer care, frequent response received from Airtel is, it will resolved within 48hrs and same is not yet resolved. No action has initialized

Please resolve this issue ASAP.