Airtel Complaints & Reviews

We have recharged Airtel digital tv 12th April customer id-[protected]
reg mobile no-[protected]

In my account, we have around 400rs but still, on TV it is showing due to insufficient balance.

We called customer care more than 10 times, but no one can't able to fix this issue. Resolve it asap.
And also while checking in menu it is showing 200 rs instead of 400....

I have made double payment for the last month's bill for airtel broadband number - [protected]. The sum of ₹1121 has been deducted from my account twice. I have paid total of ₹2242 for the last one month bill. I want a refund of ₹1121. The screenshot of the billing information has be attached.
Please take the required action as soon as possible.

I can't use my phone number [protected] in some apps. My upi related to this number stopped working. When amazon delivery or some others call me. They get this number as invalid.

I tried using different handsets but the problem persists.

I have contacted the airtel customer service. They say this is not related to network and what not. Nor are they forwarding to the concerned people.

Dear sir/madam
my pay channel is not show in my television.i m continue follow 5.4.2019 by
telephonic & email.till now they are not able to solve my problem .
so please help me .
Airtel Customer id- [protected]
Registed mo no-[protected]
Regards
(Dharmesh sharma)
H.NO-2524, Kunj gali
Rewari-123401
ph-[protected]

Airtel never posted any message of late payment fee charge of rs. 15 in any of its websites nor, in its terms paper where the user signs.

Why is this such a malpractice and such a cheap behavior with airtel. Why will they not even inform the customers that some late fee is deducted. Some warning message will at least make the customer to recharge on time.

Such a cheap behavior.

I had selected my new channel pack on 998 (service provider by company on tv) and had sent this pack to company on 18.03.2019 but company was not started my channel pack. Therefore I had to continue with previous costly recharge pack.
Please look forward my issue as soon as possible.

Airtel service providers are now blocking the services completely if not recharged every monthly. People of common background are completely helpless with this situation and they rely on the incoming calls which has been blocked... Help the common users in this case. Also it is noted that trai has said any service providers will not block the service for minimum amount recharges every month. But this has been violated.. Please take the necessary action against this cheap act against airtel company.

Hi,
I have applied airtel broadband almost 3 years back. 2 week ago i was trying to change my plan and i requested airtel then i came to know that my connection is corporate and i can't change my plan.
I dont know why airtel opened my connection as corporate if i applied connection by me only.
I have written multiple emails to airtel but no reply from there.
Now i dont know what to do now.

Hi sir,
I have recharged an amount of 5000 rupees (Five thousand) instead of 500 (Five hundred) rupees to my mother's phone (Smt shanta prabhakar). She will not be using her phone much and will also be travelling. Can you please refund back 4500 back to my account. The details are are below:
Name : shanta prabhakar
Mob : [protected]
Transaction id :[protected]

(I called customer care but they were not helpful. Please provide your assistance - request reference no : cexcl[protected])

Hi,
We are paying 99 rs. Per month on airtel secure for insurance of mobile handset since 2017, the phone was gifted by my childhood friend, recently my screen broke but these people are not giving me claim amount but earlier (2 years) back for the same case they gave me the amount. Now they are saying there terms and conditions are changed moreover airtel is playing ball game, they are putting on one asist and one asist is putting on airtel. They also said that you just email that it's gifted from a friend, we emailed them but now they are not giving us the claim. We will put a legal case on airtel and one asist
Thanks

Cust id # [protected]. Cust name balaji. I’ve been facing error code 6 issue for the past 5 days with my airtel digi tv. With channels not available till now and money balance been deducted daily, there’s absolutely no response from the service provider. Continues follow ups are been made with no resolution. There was an escalation number provided[protected] who are supposed to be the senior representatives of the network are not able to provide the solution even. This seems to be recurring for many customers and are forced to move out of airtel losing the money. This ridiculous and a completely unacceptable lethargic approach on airtel to its customers.

I only want the name of the owner of the number... Plz help... The man is calling for so many days for so long from different numbers but at last i and my sister found out that this is the active number only so plz i just want the name of the person plz help its too tough to get rid of the number my sister has got cause its so important... I had also complained in police but its a mere thing for them... So plz i just want the owner name of this number...[protected]

I ported to airtel from jio about 6 days ago the sim started working today its 1:37 am when i am writing this the sim staryed working at about 10 pm and i had activated everything after about half hour. When i went to port they said i needed to recharge my airtel sim which will start working in about a week so i went for the rs 500 plan today the plan wasnt working so i called the coustomer care they said i had no recharge history so have i been robbed?? Or is it something airtel did with everyone but only mine is not done (The recharge)

I need the call history of my mobile number [protected] for february and march 2019. It's very urgent. Sent those details to my mail [protected]@gmail.com. As i m encountering certain unwanted calls in this particular duration period. I just missed those call details so please help to find a solution as soon as possible. So that i can report to the police to help.

Airtel — online recharge has been initiated but not successful and amount has been debited from my bank account

I have made recharge amounting to rs. 399.00 on today i. E. On 12 april, 2019. The recharge could not be successful but the amount has been debited from my bank account.

I have received following message at 10:37 pm. From airtel team:

Your airtel mobile * online recharge txn id[protected] of rs 399.0 has been initiated. Please keep the txn id for future reference.

(Mobile no. Intentionally hide)

But after that no message has not been received yet about successful transaction.

I request hereby to make the transaction successful.
Please do it asap.

Thanks

I have port my number [protected] in airtel fews months before i will take 799 plan as per plan mobile insurance damage coverge provide 8000. When my mobile damage company sold out my mobile just 5999. My mobile cost 14000 and insurance coverage 8000 damage expensive only 8500 around if extra something chrge on mobile i will paid but i want repaired mobile phone damage cost 8500 insurance coverage 8000 i will pay 500 rupes but return my repaired mobile

Regarding cheating with me (Copy to trai and dpg)
Y
Yogesh patil
To digitaltv, js-dpg, ap
8 hours agodetails
Hello

My airtel dth plan till 4th april 2019 was annual max hd pack with validity upto 20th oct 2019. Superb plan!!

This is regarding cheating done by airtel dth customer care executives to me.
On 4th april, i called airtel dth customer service and asked mr mangesh whether i can add few channels without changing my existing package. Mr mangesh told me sure sir, you can add channels without disturbing your existing package and need to pay additional inr 12 per month for the channels you wish to add. I confirmed this assurance from him thrice during the call.

Then the executive added the new channels i wish to add.

But surprisingly i found all the previous package channels are deactivated and only the newly added channels can be seen.

So immediately i called back to airtel customer care. Ms hemaliji khatri (Senior executive) talked with me. She admitted the mistake done by mr mangesh and she offered me that they can add inr 350 to my dth account due to the inconvenience caused by wrong information provided by mr mangesh.
I replied her, please do not offer me money, rather reactivate my old package.
She told me that she is forwarding this case to expert team for resolution of this complaint and within 48 working hours i will get the resolution.

Till date i wasted calling airtel customer care for hours together, but i didn't received any satisfactory resolution.
Every call use to be starting with abcd.. And ends with we will get back to you within 24 hours with the resolution.
But everything is in vain.

The only output from all these conversations is my mental harassment caused by airtel dth customer care executives.
They are admitting their mistake in every call, but don't know what is restricting them to give me proper resolution.
The resolution offered by them is like - "they have stolen my mercedes car, and instead returning me maruti 800 car"

In every call i asked for the essential information about head/ in charge of their department against whom i can file a case in consumer court regarding this matter, but none of them provided me the information.

Copy of this email is also forwarded to some important departments for the reference which i may need in future.

In addition i am also forwarding this at directorate of public grievance, govt of india

Regards

Yogesh patil
Airtel dth customer id - [protected]-001
Registered mobile: [protected]

12.04.2019
Dear sir/mam
I am user of airtel postpaid and prepaid connections no. [protected], [protected], [protected], [protected] & [protected]. I am residing in t-81 first floor gali number-3 shukkar bazaar road, new delhi-59.
There is very poor network specially indoors. There is no signal or it is very poor. You have to come out of the room to use network. I am not able to make/receive calls since last fortnight due to acute network problem.
I have lodged my complaint many times in last few months.
You are requested to improve connectivity or put all my number in mnp.
Requested to do needful
Thanks
Rajkumar
[protected]

Its been very sad to say that after been a loyal costumer for more then 15 year now airtel services has became so bad,
I have visited to airtel store on 10-04-19 and inform them that i have 3 no of airtel with one parent and 2 child connections after checking records they told me that it can be done but only when i wife visits to store as no was in her name, i was fine with it as its genuine request.
Now again on 12-04-19 i visited with my wife to store token no is b016 and mr vijay was there to handle us, i explaining them what i want now they informed me that they cant change all the numbers at one go it have to be done one by one, why airtel thinks we don't have anything to do and we have whole time in world to just keep running for this small things,
After hearing that i called 12118 costumer care to find solution, now they say that i first have to split all the no then only it can be done, if this was the solution then why the store representative informed me on 10 i could have done that on that day and on 12 all my no would have been converted to prepaid.
I requested both the places that my wife is moving out of town and cant come every time for this small work as store is far from my house, they did not listen to any thing and keep repeating like a robo.
I don't understand how these companies make us run for all these small things, its was such small request to finish all the work in one day in place of making me and my wife run for 3 -4 times.

Hello airtel, i am mobile postpaid user and i was charged rs 100 (April 2019) for delay in paying the fee. I was not intimated about the fee, the messages only said that please pay so that your services may uninterrupted or disconnected. This is completely not acceptable to charge an amount of rs 100 for a regular customer. I insist that you waive off this amount from my current bill. Your network is however slow and people are already tired...