Airtel Complaints & Reviews

Customer id: [protected]

As per trai directive, i have selected channels as per my need at total cost of 452/ per month + 33 for recording facility.

I topped up my balance by rs.325 on 20th march 2019 so that my selected package at rs.452/- month continues for one more month.

Now i got message that my subscription of dth at rs.699/- per month will eexpire on 10th april 2019.

I was surprised to know that my package of rs.452/- per month was revised to 699 per month after 20th march 2019. I did not revise my subscription or not change my package.

Airtel customer care / airtel dth bharuch are unable to attend to my complain due to non-working of their system.

नमस्ते सर
मेरा कस्टमर आईडी नंबर [protected] मेरा रजिस्टर्ड मोबाइल नंबर [protected] जो कि नरेंद्र राय के नाम है और मैंने 18 सितंबर 2018 को 1199 रुपए का 1 साल का पैक रिचार्ज किया लेकिन मेरे सभी चैनल 1 मार्च से बंद कर दिए गए मेरे 5 महीने चैनल चले उसे ₹500 काटकर ₹700 मेरे अकाउंट में ऐड कर दिए जाएं और मैंने 4 अप्रैल को नया चैनल पैक भी चुन लिया है उसमें एडजस्ट कर दें कृपया कर मेरी शिकायत है आप जरूर ध्यान देंगे

Sir, i am customer of airtel dth tv since last 15 yrs. When i search all channels list (Fta & paid) in trai website, i saw in trai website fta total channels are 550 and total paid channels are 327. But airtel shows limited channels list on my tv channels no.998. Airtel shows their channels list on channel no.998 a-la-cart are as follows - total fta channels - 284. So my question is that if trai shows fta channels-550 & paid channels - 327,...

I have lost my mobile phone containing airtel simcard so i blocked the number with the help of custmore care then for new sim i went to airtel office as sim was on my dad's name i have no documents of him so employee there told me to get the sim u had to convert the sim to postpaid firstly i was ready and proceed as they told to me the next day i went to airtel office they said the procedure were stopped we have proceed again then i asked for the prepaid card with my dad's documents they said ok then i submited the aadhar card of father and they gave me prepaid card and told me it will activate in 4 hours i waited for nearly 7 days and the card was not activated and i went again to airtel office i asked about the activation of card they told me it is not possible to issue the prepaid one if postpaid is already in process but at the start as i told they issue me prepaid by saying me postpaid is cancelled but later they are telling thats not possible now i have cheched in the airtel office 7-8 times they are telling lies and lies and proving me as i am lier they told 4 hours will be taken for activation now they are saying they didn't tell this please look into this matter i have all my accounts linked with that simcard number its 20 days passed i am not getting the right service there i am mentally dispressed i had not sleeped for 2 nights please please ur consideration can make a change, they will issue simcard immediately and also help me to give me compensation about the cheap service at their office!!!

Even after recharging with 690 monthly rent and 477 base pack.. No channel is being shown. Resolve it soon.. I am fed up frm this error codes on airtel. Everytime it is harrassing me. Please resolve the problem soon. It has been 5 hrs since i recharged . I cant even contact the customer care since it says all executives are busy. For what u announce 24*7 customer service if we cant contact you

I have a device mia2, which was recognizing my airtel sim till the afternoon of 3/4/19, but when i checked it in the evening, i get that the sim is not recognized, even though the sim works on other phones. I attempted to reset my network settings and clear my cache but to no avail. It is not a problem with my mobile as any other two sims work fine, and both the slots are having the same problem.

Dear sir my airtel sim international roaming is not working kindly activate the internetational roaming on my sim
I tried it by manual network search but failed.
Even i checked the all phones options and all international roaming is already selected. On the same phone in india it was working well but as i entered in gulf my network has been lost and till now there is no network, please help me, its very necessary to activate...

I tried to recharge with 597 plan from Google pay. So transaction failed twice. So tried to recharge again in paytm and Recharge successful. Surprisingly one Google pay transaction is successful after some time and Recharge Happened twice. I want refund of 597 or stack up the same plan after expiry of first one. Airtel customer service is helpless. Being cheated and looted by network.

I had raised a request to reinstall my DTH connection on 2nd of April 2019 for which the customer care executive had committed for the technician to come on 3rd of April 2019. I had got a call from some Airtel service team from [protected] saying that the technician named Anil Kumar will be coming for reinstallation by 12pm and asked me to be available for which i had taken a day leave from my work, i called the same number around 12:30pm and asked for the exact time tat the technician is about to come so she said he will come before 3pm. I called customer care again around 3:30pm and the team leader name Yamini committed to send the technician in an hour failing i called again and spoke to an other team leader named Shivu and the person told me the maximum time to close the issue is 3rd april. I had been waiting for the whole day and again called the CC and some other person is saying it will be resolved on 4th april.

When Airtel being indias no1 service network cant give proper and on time service then why do you committ.

I had wasted a whole day waiting for the technician, lost a day salary.

After so many repeated calls the company says "SORRY". Will you people accept the same sorry from us if we dont pay the technician.

This is being the 3rd time iam being fooled with a false committment. I have really no idea to whom this mail is reaching, if you as a big brand have really some dignity or self respect then tell me what should i say for losing a day salary for your mistake, sorry cannot be a solution for mistakes done in turn of our money.

My airtel prepaid sim got deactivated suddenly without any intimation or any message. I have been using this sim card for more than 5 years daily. I use it for calls and online transactions everyday. But now suddenly it got deactivated. Request you to reactive my airtel prepaid number [protected].
Please take action on why my sim got deactivated. This is my alternate number [protected]

Dear sir/ Madam, I have an airtel digital TV connection, last month only i have recharged it after ideal. So for that ideal they took some amount from my last recharge and they reduced the days for that month and said that connection will be disconnected by 2 April, so I have made a payment of 1249/- on 1 April and activated for 6months. But without any intimation they disconnected the connection before 2 April itself. I made complaint regarding to airtel customer care but till now no solution from them. I made several calls to them but they still asking time. For past 2days DTH connection is in ideal, for this they simply saying they will add 2days extra, but am not accepting it because that much mental stress i have faced . They are trying to cheat the consumers just like this by saying some reasons and collecting the amount but not providing the service. They are not at responding for any of the consumer complaints instead they are telling some time.
Customer id-- [protected]
Reg mob no -- [protected]
Airtel complaint no[protected] & 87624249

Dear sir/ Madam, I have an airtel digital TV connection, last month only i have recharged it after ideal. So for that ideal they took some amount from my last recharge and they reduced the days for that month and said that connection will be disconnected by 2 April, so I have made a payment of 1249/- on 1 April and activated for 6months. But without any intimation they disconnected the connection before 2 April itself. I made complaint regarding to airtel customer care but till now no solution from them. I made several calls to them but they still asking time. For past 2days DTH connection is in ideal, for this they simply saying they will add 2days extra, but am not accepting it because that much mental stress i have faced . They are trying to cheat the consumers just like this by saying some reasons and collecting the amount but not providing the service. They are not at responding for any of the consumer complaints instead they are telling some time.

Outgoing and incoming Calls could not be connected easily at all times with some instances being connected after longer duration of waiting time. Data connectivity very poor. Phone restart, handset replace and other possible corrections done but problem persist. *12118# dialled but not useful.

Sir I did a recharge in my JIO no [protected] on 26 March at 10:31 hrs. I used Phone pay application for the recharge. I filled company name Airtel by mistake, instead of JIO. My transaction was successful. I had done the portability for the same mob no from Airtel to JIO around 8 months back. Sir, Airtel has accepted that they have received tha amount and this mobile no belongs to Airtel prepaid. Now as on 03 April 2019 I got an email from Airtel that they have deactivated my Mobile no from airtel. But sir due to Airtel mistake I had incurred a loss of rs 399 which they are agree to refund back to my account no [protected](SBI) from which i did the payment using phone pay upi address [protected]@upi. my complaint no in Airtel is [protected].

I use two no's of airtel 4g cards one in iphone other one in latest android mobile. Last 15 days the data speed is dead slow especially after 6pm super dead slow.in 500 mtr radius there is one airtel network tower from my location.
I have tried to raise a complaint through 198, but result was futile.
More than that it is harassment to get connected to costumer care executive.

Started thinking of porting to other carrier if this problem persists for another week.

Expecting some solution regarding this matter.

Dear sir,
Today received a spam call from air tel dth [protected] he is insisting
To upgrade movie package but i refused as no use for me.
After few minutes later they added some channel @rs.65 /
I tried to contact many times but not success & don't know how many people they cheat such this way.
There is no option for channel remove/downgrade on air tel dth portal.
I can share customer number, contact detail if require.
Date of incident : 03.04.2019
Regards
Surendra jain

Dth id no [protected] mob [protected]
Sir, l select my own chanal pack & send to airtel dth provider. Then i also call them &informed,
But they are no take a action properly & recontinued costly monthly package and misguided us. So pls.co op. Me & quick
Action. Your faithfully.

So, in been using for quite a while now. Recently in the past 3 months the airtel network has gone from bad to worst, there is no connectivity, data to load it takes 5 minutes, youtube to play it takes 10 minutes. The worst experience im having is with calls, when i call the call wont connect at all, if it gets connected somehow in the next 5-10 minutes the call will be cut an it notifies 'call failure', so i call again then in another 5 minutes there is the call failure. Iv contact airtel support and no action has been taken. Its honestly pathetic.

On march 30th i had raised a request on airtel customer care regarding broadband and fixed line being completely down (Sr no:[protected].

I have called them over 7 times for an update. They keep promising in the next four hours we will call for an update and resolve, but no update was given from their side. The internet was completely shut off for four days. They were lying to me saying it is being looked into and when i requested for an update they said escalation team will call me. No one took my request seriously.

As a customer i had to constantly to ask them who is the engineer working on and what the real issue was. No real reason was given for the connection being cut off.

I personally had to call the ground engineer explain the entire situation again and again.

I spoke to the following people who did not properly update and provide adequate service. Im very unhappy with the customer service.

Kasturi - customer service agent
Priyanka & deepika - floor supervisors
Ishaaq, gaurav, puspha, keerthana - floor managers.

Also i informed ishaaq that i will be raising a consumer complaint if they do not provide me proper update and resolution, he comments "you can do what you want"

Im really surprised whether airtel thinks customers are fools to reach out for assistance? We are entitled for the service, we are not asking anything else.

I've 7 airtel connection s by my name somdutt yadav.
And i m facing too much problem of network in my home (122506), please clear the all issue's till 6th of april. Otherwise i ll make a fir against airtel because they were making fools of public.in starting airtel gives best services but after sometimes everyone facing that # network issues.
Why?