Airtel Complaints & Reviews

Hi team,

This is regarding conversion of number [protected] from postpaid to prepaid.

On 14th march, we have raised a request for conversion for the mentioned number from postpaid to prepaid at airtel customer care in chrompet, chennai.

The executive told it will get converted into prepaid in 4 days and the outgoing will be disconnected, after that we need to recharge accordingly.

The outgoing got disconnected on 17th march, but still now we are not able to recharge the number. Whilst recharging we are getting the message please enter a valid prepaid number.

I have tried calling customer care multiple times to resolve this issue, they are saying it has been converted from postpaid to prepaid. But still i am not able to recharge number for the past 2 weeks and i am facing much difficulties because of this.

Can you please check and do the needful to resolve this issue at the earliest?

Attaching the snapshots for the reference.

Thanks.

Jeet communications, east gate, jain college arrah charged rs50 for upgrading my sim to 4g [protected], please tell me how can i get back my money. Company says it will upgrade the sim in free but it didn't happen no body is upgrading in free. Company should take action and refund my rs50. And take action so that the same doesn't happen again to anybody

This is not expected from aitel dth for closing my regular channels and now they have no plans and they do not info us and closed our channels and we are like a fool paying for nothing i think airtel should stop there pathetic service and compensate my money back. They should know before editing anyone's account they should inform us and when i am using all my channels in my previous connection how can they imagine that i don't require those channels.

Hi my name is mustufa I have recharged from Amazon pay to my Airtel balance but unfortunately I typed wrong number and I am trying to reach Airtel and wanted to explain but to my dismay they don't have any executive who can assist or speak all they have is machine recorded message

My number [protected]
Wrong number [protected]

Hi,
Recently in february airtel auto changed my existing plan.in the sms i received it was mentioned that the plan was upgraded to unlimited calling with 100 sms free. It was done automatically and i lost the 70 gb data that was saved in my existing plan. Nothing related to data was mentioned in mentioned while upgrading to new plan automatically. When i raised this issue to customer care team, they said they will look into this issue and gave me a sr number and the issue was not resolved or addressed. When i called customer care again regarding this, they said they don't have any sr on this and that customer care person was lying completely. Is there anything that can be done to regarding this? I am airtel customer from past 15 years and i feel cheated.

Dear Sir/Madam,
I have received calls and SMS .
Fraud calls and sexy sms .

This is my personal phone number do not share market subscribe for bulk sms vendor.

This is my postpaid mobile number for security purpose I am pay bill / Not prepaid number. Otherwise, dissatisfied with your service.

Iam unable to hear voices due to lack of signals, we should rome out side for signals, till now i didn't use my mobile data properly due to there is no signals to use my data at my home.. And iam fro medchal klr venture phase 1.. If this problem is not going to solve then i will change my network. Beacause these situations is very worst so i request to solve this problem

The offer states that you'll receive 450 cashback and unlock coupon of 50 on recharge o[censored]nlimited pack of 448. I did the recharge through my airtel app and got the 50 rs coupon instantly but didn't receive the cashback if 448 rs. I received 2 messages for recharge confirmation but no message for cashback. I also called the airtel customer care and spoke to an agent and she had no clue about the offer and couldn't help me resolve it. She asked me to visit the outlet. Please help.

As per the latest condìtions of trai, i had selected channels of my choice on the airtel dth. As per the directions on tv for selection of channels, i had selected the channels and had sent the qr code as sms to the airtel number. I had received a confirmation message from airtel. I received another message that my request has not been processed.
This happened many times. Every time i go through the process of selection and i received a message that the request has not been processed.
Please help me get the channels of my choice.

Sir/madam
My airtel dth customer id is [protected]-001. I recharged my account for one year package of ₹2994 from july 2018 to july 2019. But from last two-three months i am unable to watch the channels of my package. When i contact my service provider he said that according to trai guidelines you have to make your pack of choice channels. But when i try to submit channels of my choice, system was showing low balance i. E., (-) minus 10₹. As i have done a recharge of ₹2994 in july 2018. According to that 6 month of subscription was remaining in my account. I have called airtel dth customer care so many times but no one given a satisfactory answer. When i try to make my pack from airtel.in/selfcare but the account balance was showing (-) minus 10₹. An employee named rajani suggested me to recharge account with minimum ₹200 to take benefit of services. As my last year ₹2994 recharge was not fruitful for me how can they suggest ₹200 recharge will be fruitful. I had aleady make so many complaints to airtel dth customer care through email, but they are repeating the same to recharge your account and make your pack. But i am unable to make my pack. I have requested so many times to compensate me for my loss, but they are silence on this issue. There is no step taken by them to resolve the issue. Today when i have made a complaint before the nodal officer by email, someone from airtel called me and explained that, trai has given us guidelines to deactivate the account without any compensation. They have taken a wrongful loss to me by deactivation of my account and not making any compensation to me in any form and airtel in collusion with trai have taken a wrongful gain by unlawfully deduct my account balance from my account. This conduct of airtel company and trai is a cheating with their customers. I had suffered a lot by this irresposible and illegal act of the company. Kindly take necessary steps to resolve this issue.
With regards
R. C. Parashar

I have reported network issue through 121, 198, 12118 and the airtel office twice
I was given 2 sr numbers:
87317723 aug 28, 2018 (Unresolved but closed)
87051668 aug 12, 2018 (Still open)

I contacted the nodal office ([protected], kerala circle) when i input my sr number it says incorrect.
Neither is the sr reflecting on myairtel app. This has also been informed to the airtel office, aluva branch, ernakulam.

I have been told that my issue can not be resolved at the moment since the nearest network tower is getting updated. I would like to know, how long will the service provider give the same reason.
It's been over 7 months now, since the complain being raised.

Sir maine 20/3/2019 ko apna airtel dth ka pack chuna tha lekin wo abhi tak active nhiii kiya gaya maine 19/3/2019 ko apna airtel dth ko 250 rypyee ka dalwaye the lekin airtel ne apni manmani krte huye apne man ke channels active kr diye aur sare pise kat liye aur mera chuna huwa pack active nhii kiya mine bhoot bar phone kar ke complaints ki parantu koi sunwai nhii ki gyi sir apse niwedan hi ki mere samasya ka samadah hetu mere taraf se sakt se sakt karwai ki jaye airtel dth ke upar

I am an airtel customer for past 5-6 years.
On 31 december i applied for conversion from prepaid to postpaid.
It took 1 week before was request was rejected for no reason.
I went to airtel store and complained. They converted my number to postpaid using some other method than the usual one, saying it is a faster way.

Now i am not getting the some of the airtel thanks benefits. When contacted airtel they said something about plan downgrade and upgrade, which i explained and proved to them that it was done by their executive and not me.

For over 2 months i am contacting them over call, mail, social media, everywhere i can connect with them.
But no resolution. They just repeat the same answer again and again - "we are looking into your matter and will come up with a resolution as soon as possible."
I have no idea what they have been looking at for 2 months.

I am very very disappointed with such low level, poor customer complaint resolution process and executives.

Attached is a screen shot of twitter chat with them, showing their same repetitive replies.

My airtel no:[protected]
I have a prepaid connection. When the recharge period is about to end, every time 3 days before, when i make a call, i get disturbing voice message stating that the validity is expiring o so ans o day and if not recharged rs 23 will be deducted form main ac...
This is happening every day and every call i dial.
Are you threatening the customer and you want to exit from the service provider like you... Jio is not doing such disturbance... Do you want to loose customers like this as already the company is loosing customer base...
Pl stop this nonsense disturbance and send only msg... We know the expiry and will do the recharge on our own..
So pl stop this disturbance immediately
Thanks

I availed an airtel dth connection from a retail store. But they provided me an stb number which was not ours. I came to know when i recharged it. On contacting the store i was given a different stb no. But when i want to log in into airtel app i was amazed to see the mobile number not ours. On contacting the customer care i came to know the name was also different. When i told the airtel cust. Care to change they asked me queries for verification. How can i know whose name it is registered and the mobile number. I am still not able to change.

My amount deducted but recharge not done in airtel and now 10 days passed anduhave not taken necessary steps. Recharge txn id is sent by u but no action taken by u. Really u have no proper arrangement for customer to solve their queries. I want my amount back. Plz help me solve it. And take action against airtel company. I have all proof of recharge

Im in chennai tiruvottiyur, im facing very worst network im not use to play online games or online video, download also server error occur automatically

Im already call the customer care he is told to rectified the issue but still not resolve request complaint log id is given c4gsp[protected]

I recharge 399rs 4g internet pack is worst for my money kindly given right solution.

I 'd like to bring to everyone's notice that i had got a duplicate micro sim card on march 26 2019 and was informed that it would be activated within 4 hours. However it is extremely disappointing to note that it has still not been activated after 24 hours.. Also since my sim card has not yet been activated i cant dial the 121 number too and file a compliant with customer care. Request you to kindly look into it and resolve the issue at the earliest.

I have taken New Airtel DTH Connection Customer ID [protected].On 24/03/2019 the message is coming No Signal. I lodged a request on dated 25/03/2019 at 10:13 AM. Msg Received Engineer Detail(Pramod-[protected]) and resolve before 4:00 PM, but engineer not visited.

I again Lodged complaint at 6: 15 PM Complaint No[protected]. Today Again Engineer Detail received (Shamim-[protected]). I call engineer He says today not reach.

Lots of call to the customer care but not got the reasonable response.

Please look into the matter and do the needful and resolve the issue today itself otherwise unable to continue the services.

I have made recharge amount of rs. 448/- On 5th March, 2019 through airtel website(Online). The recharge could not be successful but the amount has been debited from my credit card account.

On that day itself they initiated for Refund but not credited in account

Contacted customer care people they are telling amount has been credited in your account 19 th march, 2019 but i checked in my statement(credit Card Bill) there is no credit amount from Bharathi Airtel

I have attached screen shots of recharge transaction and Credit Card bill statement

If you want i can send Credit card bill statment in pdf

I request hereby to refund the amount ASAP