Airtel Complaints & Reviews

Hello sir
I purchase an amazon gift card worth rupees 2000/- by my airtel payment bank account [protected] on 27 jan 2019 but gift card not deliver yet
Many times i contact and mailed airtel but they no satisfied response provide mailed screen shot s attached
So please slove my problem
Airtel account [protected]
Mail id dk[protected]@gmail.com
Trxn id [protected]

I have a bitter experience with airtel customer care, i got a pre-paid airtel sim card but my sms is not working, i was told since i changed sim card it will not work for 48 hrs, which is fine but the time has passed more than 48 hrs, still sms not working. I am not able to chat as i am not getting otp as well. I am not able to reach customercare to talk to a real person, i have been to many countries and used many service operators, if i wish to pay an talk to someone who can fix my problem i must be able to be reached, but with airtel it is not possible.

Sir

I would like to bring to your notice that your company has started installing a mobile tower in the next compound at no.68, 6th street, baghyathammal nagar, padi, chennai-600050 without any prior permission from respective authorities.

I further to state that installation of dangerous mobile towers in residential areas is not authorised by the department of telecommunication and pollution control board because the tower emits rf radiation which causes cancer, brain tumor, heart problems etc. As per scientific findings. I am already an heart patient,
I along with other members of the residents of 6th street, baghyathammal nagar request you to stop the tower installation work at once failing which we may be forced to approach the pollution control board and human rights commission.
Thanks
Regards
S ramadass

Complaints regarding customer service number[protected] airtel digital tv south region. Such an irresponsible behaviour not properly listening i was calling several times but still my problem was not solved. I request you plz consider the matter take action against them. If my problem was not solved in 24 hours. I will go next level complaint airtel digital tv or. Trai. Thanking you,. Customer id [protected]-001

Hello Sir,
I am Sushma Gupta, sir with this medium of TRAI consumer complaint. I want to draw your attention regarding my new pack in Airtel DTH TV. sir I have recharged with Rs.300 for my new pack after some min. a message came from Airtel that "YOUR NEW PACK HAS BEEN SELECTED AND WILL BE ACTIVATED SOON" but I am unable to see my recharge pack last from 8 days of my recharge. I have called customer care. and first day they said that 24hr. will be taken, then after next day they said 48 hr. and in this ways they are not taking any action regarding my complaint. they also violate the rules of COPRA.
So sir kindly grant my complaint. for this I will higly obliged for you.

While choosing channels on ala-carte basis, Airtel is giving 25 channels on their own and which cannot be deselected. Moreover the NCF charges are being charged more than what it has to be. On calling to customer care, I have been told that my complain is registered and no action has been taken till now. Now they are not connecting my call to their customer agent, later they stopped my call from being connected to their agents.

I have a family in rural area, in that area, airtel users are unable to cantact anyone because they are facing network issue. When i reach there, i also face same problem, in trouble i was unable to cantact anyone due to network issue. So, due to this problem many villagers are porting their airtel sim to some another sim. From that area, there are many villages connected which are facing same problem. So, my family members have a prime loaction in that area in which airtel tower should be planted.
For more info. Pls cantact my family member...
Name - ankur yadav
Ph no. - [protected]
Address =
House no. - 35
Village - karimpur
Tehsil - garhmukteshwar
District - hapur
State - uttar pradesh

My name is zaid khairdi and my mobile no :[protected]
Reference no :[protected]
I have been using airtel mobile postpaid connection from past 12 years, Its been more than 3 month of my issue is not resolved.I am facing network issue from past 6 month. Please help me because i am frustrated now.please arrange a call back from your end . I need to talk to somebody

Sir i am purvesh pandey, regular user of airtel services.
But this time my experience in airtel store was worse. I had lost my prepaid sim, so i went to airtel store in dariyaganj to get a new sim but without my confirmation the executives there, alloted me a postpaid sim although i had told them to give me a prepaid sim.
So i am requesting you to help me and solve my problem as soon as possible.
Otherwise i will have to port my sim card to jio.

Thank you
Purvesh pandey.

When i am calling on airtel customer care number for gujarat region,
After on call, the call is not accepting or recognizing my input for option selection, many times, worst experience.
Bad service, out dated service, the website ofairtel is also not show updated service and do not provide all function for customer requirement, the base pack and channel selection option in airtel app is also the worst functioning, i thinm i say not functioning at all and continuously showning errors for all times, they even not bother to update their app and not even get it riht functioning.

I am tired of this airtel dth.
Never use this service.
Other dth services are way better and cheaper and provide customer freedom.
While airtel dth tv is full of charges and cheaper quality of service.
I hate airtel dth.
Other big mistake of airtel dth is their annoying repeated calls for recharging the account and repeated customer abuse for recharge. Repeated customer disterbence, every day call all the year, mental harrasement.

Please correct that.

I have been charged extra inr 10000 from my account and the company has been teaming and lading with that fund

They have been doing with the past few months

My bill is for rs 599 and they charge 12984 from my account.

I have received the bill from company for inr 599 and then also they are charging extra amount

It is this time only we have been able to catch them.

This is with regard to the unsatisfactory experience i had with your local service provider. I wanted to shift my airtel set top box connection from my old residence to a new one (Both are within one kilometer radius) thus contacted airtel.
The technician, mr shadab, sent for this task had the most casual attitude. Came in at his own time. Dissapeared for a couple of hours without even starting the task and came back after several calls only to disappear again. When i called him about his whereabouts and asked what has been taking so long he replied "kaam aise hi hota hai". When we contacted the agency regarding this i was assured that they will be sending some other technician next day. And now, after almost 1 and half months, the very next day i mailed airtel authorities regarding my issue, i received a call from some very kind gentleman assuring me that my issue shall be resolved the same day and also my dth account will be recharged with an amount of inr 350 as a gesture of goodwill. I recieved the call on 16th february around 1:45 pm. And later that evening a technician named mr sattar reached my home to install the dth at around 7 pm. And that's when i was bombarded with unpleasant surprises.
First, he told me that i didn't have any cable (Not a single metre)!!! And i will have to purchase the complete length of cable which i eventually did. Now i had the equipments transferred around 2 months back when an airtel technician with the name of mr shadab was appointed by airtel to relocate my dth connection while all he did was transfer the equipments from old address to new address and vanished. Now, that rude and unprofessional mr shadab also told me that he had brought the cable from old address and that it won't be enough.
Second, my set top box was missing view card!!!
I don't know how my cable disappeared, and how the view card vanished. All i know is that 2 months back an airtel employee with the name of mr shadab was appointed to relocate my dth connection, he didn't complete the job, i complained about him, and things went missing.
Okay, now one can expect even that much from some poor, unprofessional technician, but what happened next day (Sunday, 17th february) amazed me even more.
On sunday i received a call from airtel customer service. Guy named mr zeeshan asked me if my issue was resolved. I told him that mr sattar installed the dth, but my view card is missing. Gentleman at the other side of phone promised to help me by raising a request for a new vc on my behalf. But within a few minutes i received another call from same mr zeeshan telling me that my request couldn't be forwarded as my registered mobile no is linked to 2 digital tv connections, none of which is actually mine!!!
And my digital tv id is linked to some other phone no!!!
Now, i will consider this nothing short of blunder!! I never could have expected such pathetic attitude from literate, professional guys sitting in office.
I had high hopes from airtel. I even recharged with 1 year hd package just when i got this digital tv connection. The recharge alone cost me over inr 8500. And now the validity is about to lapse in april and i haven't been able to watch tv since last 2 months. Due to callous attitude of your employees, i have suffered a lot. I am seriously done with airtel now. I don't want any one of you to call me and come up with these petty offers like rs 350 recharge. I want to deactivate my airtel digital tv connection alongwith my airtel prepaid number. I want my complete money back. I want compensation for the frustration you guys have caused me, for every second you guys have wasted mine, for every penny you guys took from me. I am taking this issue to consumer forum.
All the best!!
Azhar ali chauhan
Dth id: [protected]

I got my samsung handest insurance purchased with relation ship number 6026445 and membership id [protected], plan name:airtel secure plan (Rs.40000), imei no./serial no.:[protected] validity from 02/01/2019 - 01/01/2020
I submitted my claim of damage on 23rd jan 2019 and it uploaded the images as well. They varified and arranged a pick up. After that they rejected the claim mentioning that the imei number on the back panel is mismatch.
Prior to submitting the claim, this handset visited under warranty repair and was collected from authorised samsung service center on 25th dec 2018.
I was shocked on my claim rejection as the handset was not opened or handled between visiting samsung service on 25th dec 2018 and submitting to airtel secure on 23rd jan. I questioned thier verification and they returned my handset. To my surprise after returning it had the display blank so that i could not challenge on the basis of imei number visible on display.
However, on repeated follow up and pleading they demanded to prove my point by submitting a letter of verification from samsung authorised service center. I submitted the letter (Also attached for your reference) and they kept on mentioning that they are in process of consideration. They finally rejected again saying the same old story of mismatch in imei number finally on 19th feb 2019 and they are not willing to discuss nor give letter or basis of rejection. It is their fault that they completely turned my broken display blank and now rejecting my claim on irrelvant excuse of imei mismatch.

Airtel mobile tower is being installed in residential area at mr. Bhalla's house lane no 2 near rishi gas agency, bharat vihar, rishikesh dehradun uttarakhand. Without the consent of the colony, without leagal permission. The colony committee has submitted a written complain to sub-divisional megistrate and police station but nothing has been done so far. Mr. Bhalla is continuing the work at night

Dear sir, sim swap option in airtel mitra app is not showing, i tried with uninstall & again new version install but still not the option is showing. Everyday my customers returned from my shop, they came for sim replacement, but i can't help them. I also contacted airtel customer care but they not helped me. My lapu no. [protected]. Please help me. I need sim swap option very urgent.

I Had Received a msg from airtel network that get 1.4gb data /day and 10 gb extra for 84 days for 399 but credited 1gb /day only instead of 1.4 gb I made a call to customer service and gave my complaint and they replied that there is no such offer u better to contact [protected]@in.airtel.com

My actual plan cost is 340 and with the ncf charges have been as rs.222 that means around 60% of the amount is ncf. This is horrible and now total monthly charges became rs.577/- which is not even affordable. Even government are trying to impose ncf charges to customers. And i am sure airtel is playing a smart game here. They are not picking my call and also diverted to the other. Why watching tv is more expensive. I want justification otherwise not goona watch dth & its good to go for hotstar, prime, netflix.

As per TRAI's new rules for DTH
Channel selection not given by Airtel. I already suffering from that last fifteen days i can't select channels from MyAirtel App and Airtel.in .
I select channels two times from channel number 998 and sent qr code message to airtel. But all-time channel selection changed and show only which system choose automatically.
Customer care representative doesn't support and not give a accurate solutions.
I have already balance approx Rs.12000/-
And I have three set top box in a home.
Airtel has no proper solution for my problems (to create your own pack) for three box.
Airtel compulsory give us Airtel Packs to choose channels pack.
ALA-CARTE NOT WORKING
ERRORS OCCURRED

Signal down sir, plzzz help me, call-[protected], ek sal ho gya sir, koi sunvai nahi, main Airtel ki flexi bhi band karke idea chalu karne wala hoon, customer bhi preshan ho gye, village-shivpuri, distic-tehri gadwal, pincode-249192, near Indian petrol pump, a to z bakery shop, name-narender Kumar, Badrinath road, nh-7, or local 100-150 customer ke mobile par signal nahi aata, yha sab log idea ka sim convert karne wale hai, or Airtel band karne ki taiyar hai, so plzzz injeniour bhejkar range bdai jai-thanks, example-customer-number-[protected], [protected]... Problem- ek to signal drop ho jata hai, bat karte vakt, or net to chalta hi nahi

Complaint reference number[protected] with Airtel Appellate Authority.

I requested for information of Airtel Rs 399 plan broadband cum fixed line connection vide my email of 28.01.19 to
[protected]@in.airtel.com.

Subsequently I received a call on 29.1.19 from No.[protected] at 14.05 hrs from Airtel executive who explained me
Rs 399 plan as under :

A. 1st ONE month FREE Trial period
with option to SURRENDER if not
satisfied
B. Pay 5 months rental in advance and
available 6 months uses
C. Unlimited FREE local and STD calls
D. Monthly 100GB data monthly
at speed of 8Mbps

Subsequently on my acceptance of the above offer Airtel techician Mr Ravi Singh visited my home on 30.01.19 at 12.39 hrs and installed New Connection Id [protected].

On 10.01.19 I received your bill
No.[protected]
Dated 09.01.19
for Rs. 2997.20
Period : From 08.01.19 to 07.02.19

MY OBJECTIONS :

A. When New Connection was installed &
activated on 30.01.19, then How
BILLING has been done from
08.01.19?

B. I was offered 1st One Month FREE Trial
period with option to SURRENDER if
not satisfied. THEN BILLING should
have started from 1st March'19.

Despite my appeal to Airtel Appellate Authority on 16.02.19, neither have I received correct clarification nor my grievances resolved.