Airtel Complaints & Reviews

I am having airtel secure insurance policy for my handset and on 18th jan'2019, accidentally my handset screen & back was broken. I raised a claim 3904825 and post discussion with customer care, i wrote an email also basis that i was not getting my handset invoice while searching it in my documents with undertaking as suggested by customer care executive.
After 2 days, i received communication that claim has been rejected because of invoice not available.. I was travelling so i request to please hold the claim rejection till i come back & search again and finally i submit the invoice also and after 2 days, i was again communicated that the claim was rejected because as per description written during claim registration at mobile app, it is the case of carelessness.
I am not a kid who will handle the expensive handset carelessly & even description also not showing that clearly. I am agree that some information i didn't wrote because o[censored]nawareness but the information provided shows that its accidental case.
This shows like airtel secure was in mood to reject the claim one sided without even discussing the circumstances of damage.

This is really frustrating and leading to high level dissatisfaction. Worst is when i am connecting to 121 to put my point that they are saying that you will receive a call back in 48 hrs, its 3 times and i didn't receive any call back in last one month.

I hope i can hear back and find satisfactorily solution.

Vivek gupta

Airtel dth has unauthorisedly removed my registered mobile no with them on 3rd feb 2019 without assigning any reason. I tried to contact on coustomer care no but got no responce as every time i got a reply that all the executives are busy and calls got disconnected. Morever as per trai guidelines i selected the package option through its platform but the same is not provided to me.

I have ported [protected] from idea to airtel; it was troublesome right from the beginning. The airtel executive (Took it from airtel store, opposite to boat club). After 48hrs completed that idea network lost and airtel sim is not at activated. I'm calling to airtel store people where i took the sim they are telling different reasons, and it will work after 2 hours. What is the issue i don't understand? When it will be solved. Kindly activate it as early as possible.

I've done a recharge of amount 399 on 21- feb-2019 at 12.53 p. M. Here after 30 hours those benefits yet to be credited to my number.

All follow-ups with airtel customer care were unsuccessful. I haven't received those benefits yet. Airtel customer care representatives denied to refund my money and acted like i've no other option apart from waiting as they already have my money with them.

Hi,

I am not sure, whether this is going to reach the correct, but still, i have taken a new connections and got the customer id [protected].

I am not able to add this customer id to recharge, also it is not visible in tv as you have mentioned in website.

I have raised to nodal officer for last 3 days, but no response, no courtesy on responding.

So, i've converted my airtel number from postpaid to prepaid one week ago. The postpaid services got cut off 4 days ago. And i haven't been able to recharge my phone since then. I;m facing issues like:

1. Failed recharge
2. Airtel app error: something went wrong while processing request.

I'm able to recharge for other numbers of my family members using the same app but it wouldn't let me recharge mine. Please, fix this issue asap i am in dire need of balance in my phone.

I had complained to airtel regarding continuous network issue at b. P. Road, kharigaon, bhayander east.
They are aware that issues are there but they are not willing to invest in improvement and let go customers if they want.
So please take this matter seriously otherwise i have method to port my number to any other good network company in our area.

My name is amal babu i have ported from airtel to bsnl because of new recharge plan's now iam in BSNL But still receiving tele call's from airtel some time i can only hear a noise some time's telecaller ask me to recharge your airtel prepaid number . Don't call to my number I'm ported from airtel

Dear sir

I have airtel digital tv dth connection vide number [protected] with registered mobile number as [protected]. Today on 22nd february 2019 airtel has suddenly scrapped some channels and upon my call to the customer care i was told that my package has been changed as i have not yet chosen the package as per trai order despite have 345/- balance in my present package. This is arbitrary in nature and amounts to committing fraud on public as well as cheating and breach of trust. They must refund my entire package of 541/- that i recharged recently. Public must be cautioned not to subscribe to this dubious and treacherous dth service provider
With regards
Vijay srirang

From my airtel prepaid number i checked on *121# for recharge plans and got an offer saying @ rs.92 6 gb data 28 days validity but after recharge i got just 7days validity. Customer care says we cant do anything. Airtel is mentioning wrong recharge plans on *121# and misleading customers. It says *121# is wrong number but its totally working with airtel showing correct balance validity other info, and if so then airtel must notify about wrong or changed number to customers but didn't. Operator should extend validity or refund the amount. Attaching screenshot of wrong misleading plans.

From my airtel prepaid number [protected] i checked on *121# for recharge plans and got an offer saying @ rs.92 6 gb data 28 days validity but after recharge i got just 7days validity. Customer care says we cant do anything. Airtel is mentioning wrong recharge plans on *121# and misleading customers. It says *121# is wrong number but its totally working with airtel showing correct balance validity other info, and if so then airtel must notify about wrong or changed number to customers but didn't. Operator should extend validity or refund the amount. Attaching screenshot of wrong misleading plans.

My name is pawan and my airtel dth id [protected]. I have change my package but that change is not done from airtel from past two days. I am trying to contact them but they are not lifting the phone via customer care. I am requesting airtel to let me change my channel. Also they have change the my package without my notice and now when i wanted to change then not happening.

Dear sir/Madam,
We are facing strong signal issues in our College Area ( Dr.N.S.A.M First Grade & P.U College)
our staffs & students are using your net work
we are not able communicate to the parents in case of emergency to student & Staff of the college.

Kindly help us regarding net work issues

Please contact further details

G.Raja Rao :[protected]
R Sudeendra :[protected]

I have been trying to create my own channel pack from last 3 week on airtel dth website. Every type i am getting a message that unknown error has occured will update soon. But update never happen. Minimum 10 time i have contacted airtel customer care number but all efforts are in vain. I am not able to do anything on this. Please help. My monthly charge which was
Rs. 450/month earlier with more number of channels now has gone upto rs. 850/month with less number of channels. My airtel connection number is [protected].

Trai introduce new channel system for dth tv which is cumbersome and difficult to understand. Airtel is not responding phone calls and emails. No proper guidance how to make own pack as their mininimum pack is more then 300 rs month which costing me 600 rs per year then old pack which i was paying. After choosing pack you have to scan qr code which is to be scanned by downloading app of qr code. Why such things? It is nothing but harrasment. My id is [protected]. I tried lot and wasted time to contact them but no response.

Sir on 19.02.2019 at 10.50 i recharge my mobile number [protected] from marsnet1 app for rs 119. The amount 119 was debited from my marsnet1 and the transaction number was[protected]. But still i did not get the recharge. I ask marsnet1. They told the amount rs 119 was debited from their side and the transaction number was generated[protected]. Then i ask air tel customer care. They told me no transaction was found on 19.02.2019 towards the mobile [protected]. So please recharge my mobile otherwise refund the amount to my marsnet1 account

I have recharged a wrong number [protected] with 399 using airtel app. Please transfer the recharge to the correct number [protected]. Can this be processed as soon as possible please. The recharge was done on 21st feb. It was a genuine mistake and also i the number that i recharged incorrectly didn't require it as it still has services left for over 30 days.

Dear sir or madam,
Even after your directives and the obligation for airtel to provide lifetime free services and despite retaining balance in my account, it discontinued my services. First, are these companies telecom regulators? Second, how can they breach the contract? How can they use my funds when they discontinue my services? It's my hard earned money. Instead of improving their services this # company has chosen these techniques to improve arpu. Should it still continue be in business if it is not competitive? Because, same thing can be replicated in other industries. I don't see your influence on them as a regulator. I require you take strict and punitive action against them to seek reimbursements of amounts taken. Please refer screenshot attached. Blanking out my number to prevent telemarketing calls and inappropriate usage by others.

Regards,
A responsible citizen acting for the better of the republic of india

Sir / ma'am
I want to know the holder name of airtel sim:
As i talking to that person from last year but everytime that person call me talk to me about many things. she even knows about me i am sure someone is doing some kind of prank because she hides her details. please provide her details
I just wanted to know her name. her no was switched off from last month

I have enabled international roaming on 26th dec’18 and completed my trip to be back in india on 31st dec’18 (While i left international location on 30th dec’18 only). I have asked to enable pack of rs.1199-/- and taxes. The usage was within range.

After coming to india, i saw an threatening message that account will be blocked. “usage alert: you have used 4271 mb approx rs3560 in international roaming on your airtel mobile as per the last update received. As a precaution, internet service will be temporarily blocked soon. To continue, sms yes to [protected]”.

I saw that as a threat after being customer for years and using airtel for my family. I immediately wrote to them and they have corrected the bill generated on 3rd jan’2019 for the dec’18 month till 2nd jan’19.

Once again when i was trying to pay feb’19 generated bill, faced the issue that they have added rs. 3, 623.48 and taxes of rs. 796.04. That made feb’19 bill of rs.5218.52-/-.

That issue got settled in jan’19 bill generated till 2nd jan’19 and after that there was no international travel. So there must be no further charges related to international roaming.

I communited the same to airtel customer care on 20th feb’19 and asked to remove these charges and generate fresh bill so that i can pay my normal bill. However i have paid normal bill of rs.942-/- with taxes. On call, customer care representative was showing arrogance that we can’t do anything and only can reduce rs. 1000-/- as goodwill gesture. I have made very clear that i am fighting for right things and it will be zero. I don’t need charity from airtel but stop harassing the customers.

I need remedy for the same to square of these undue charges and maintain my services.

Fyi i am sharing the interaction id with airtel as [protected] with their customer care. I asked for giving me complaint id but refused to share which is strange.

Pls help to get this fixed.