Airtel Complaints & Reviews

Hi, airtel has charged on my post paid bill around 376 rupees for using the services of 543212 (Which we haven't used this service. I am in a plan of 99 and after adding the above unknown charges and other call charges i got the total bill of 701. I wonder by seeing this bill and called the airtel customer care service people. They are not ready to investigate on why this bill was charged and also not ready to show the proof o[censored]sing this service by us. I have the call logs of that particular day in my mobile when i said the same to airtel service people they are simply saying that we have deleted the logs, then i asked them to escalate this case and start the investigation on what was happened. I feel very bad that this people are charging illegally and making our money and time waste. I need justice for the above and want to clear whose fault is this.. Regards, [protected]@gmail.com

Hi,

I had my international roaming activated on my card since 2013. It was working fine all this time until last month. I had enough money on the card but now, no messages and no calls on this number. I have all my india accounts, ids configured with this number and i need to keep it active.

Please suggest if there is a way to re-activate it?...

Amount of rs 360 was received by airtel staff along with a receipt of payment. But the payment is still pending and airtel customer care is saying no payment is received.
No update on my airtel app.
No track of payment.

I have visited the store two times but the resolution is unsolved

The airtel staff is rude

The transaction was made on dharampura bazar branch of patiala.

Thanks,

Akshit puri

— forwarded message —
From: rohit khanna
To: [protected]@airtel.com ; [protected]@airtel.in
Cc: [protected]@airtel.com ; "[protected]@gmail.com"
Sent: saturday, 2 february, 2019, 8:31:35 pm ist
Subject: truly un happy with customer care, un trained customer care executive, supervisor and floor manager chandra kant bhan

Rohit khanna
[protected] / [protected]. [protected]
www.rkifm.com
Email — [protected]@yahoo.co.in
[protected]

I recharged my account on 2nd feb 2019 with 200 rs, even though the amount is showing in transaction history it's not visible in the account balance.
I am unable to select new channels using trai regulations even on website or mobile or dth tv.

I have no option of changing my current backpack or selecting channels anywhere and even your customer care number[protected] is not working.
I left with no choice to reach you out via mail.

Help me out here please i want to select particular channels now.

Hi,

I have recharged my airtel number +91-[protected] with 3998 pack today[protected] and then I came to dubai( UAE ) then I was able to use my data services but I can not make any international calls or receive any calls.

Please help me with this issue as I seem to have lost all faith on Airtel .

You can reach me at +[protected].

Either fix issue asap or refund my money.

Thanks

I lost my sim recently, to deactivate the sim i called the customer care, we gave every detail which need to deactivate the sim, at the end of the call i asked couple of things about the sim deactivation, but unfortunately i got a bad response from him, he told me that "he will decide weather the sim has to be deactivate or not". He was really rude and i'm really disappointed after his response. I'm from kerla specifically from calicut. I called him at 2/2/2019
5;35 pm we talked about 10 minutes. I thought i should leave it but somehow i thought it will be better to inform someone who is responsible for this

For a us trip, i needed a pack just for emergencies and not the whole trip. So when airtel consultant called me, i inquired about the packs.
The agent told me about the daily plan.in that i was told that i can get incoming messages and can see the incoming calls for free. If i pick up a call, or use anything from side (Calling, sending a text or internet), then i would be charged for that day.
I then asked him that if i use it for one day and then not use the next day will i be charged for next day as well? He said no. The plan is only charged when you use it.

Now, i get a bill of 9700! And i have been charged for each day my phone was on. On calling the airtel customer care, they say the charges are valid and that it was mentioned on the call that it is an auto-renewal plan.

And also, it shows on my bill that i used small amounts of internet everyday. Internet was off in my phone the whole time. Before leaving for us, i reset my internet usage in my phone, and my phone shows 0 bytes roaming usage, but still the billshows few bytes usage every day.

So one time they're saying that it's autorenewal, if you switch on, you get charged for each day. Then they say, that you used internet, that's why there are the charges. They're not ready to listen and accept their mistake.
The only thing they're saying is that these are valid charges and we cannot help you.

My airtel dth connection id is:[protected]. The service to this tv has been suddenly disconnected despite heavy credit balance in my account and also despite my having given clear list for opted alacarte channels on 30th january, 2019 itself - which also stood clearly acknowledged with their request id:199727 on 30th jan. Itself.

I am contacting them on their 121 customer care number but to no avail. Sent them email too. No relief yet.
Please help.
J l seth
36/73, punjabi nagh (W), new delhi - 110026
Mob: [protected]

Dear sir,

I have recharged amount of rs. 399 to the number [protected] on jan 23 2019 through airtel payment money bank for my mother mobile number ([protected]). Till now amount not added in the recharged number of rs.399 in main account but only added validity. Its related when i call to customer care especially mr. Lal prasad not responded properly and he was afraid to giving line to his superior for asking about my request.

My question is, clearly given in rs.399 category stating that unlimited local, std and roaming calls with 1 gb data and 100 sms/day +extra 10gb for 84 days. So as per above mentioned this 399 must add in main account. Why not added??? From the above you (I. E) airtel not mentioned its only validity and wont add in main account.
Internet also cant use in that mobile which was not smartphone, so u people are kept recharge plan only with talktime and internet plans combinedly.

So rs.399 must add in the main account of number [protected], else i will take severe action against this issue. Expecting rapid respone with justice on this issue.

Regards,
R. Chandru.
[protected].

Dear Sir,
Regarding Airtel DTH service provider,
I am facing problem in Airtel DTH service from starting. Also your customer care officers also speaks very rudely when we call them. Also most of the times your customer care officers cuts the call without solution of problem. In my area there is always problem with Airtel DTH service. Also in mansoon most of the times connection remains off. I am facing this problem since from 1 year.
My customer ID is [protected] and contact number [protected]
I want to return this set top box and wants my money back. Otherwise I will file a complaint in Consumer court.

Regards
Narendra
Contact No.[protected]

Dear sir/madam,
Airtel customer id :[protected]-001
I have chosen my plan as per trai order on 24.01.2019 on service providers website. Till date they have not activated my new plan moreover, they have stopped fta channels also. The reason put forth is your account balance is not there. I have recharge my account with rs. 200 each time on 15/01, 21/01 and 22/01/2019 i. E. Total rs.600/- for 15 days against my total monthly billing of rs.952 for infinity pack.

Eventhough the balance in my account was available on 31st jan 2018, airtel dth have not implemented my new plan. Their customer care service numbers are also not responding timely. I had to wait for 12 minutes to talk to an executive and 20 minutes senior executive without any results. They insist on recharge the account first. My submissions are as follows;

A) why dth operators reluctant to implement trai'plan evenif customer's choice of channel given to them well in advance.

B) fta channels shouldn't be stopped for the duration plan is not fully activated.

C) tv shouldn't be black out from 1st feb 2019.

I had interacted today with "airtel platinum customer care service" for approximately 30 minutes. Only thing they insisted is to recharge the account keeping the services suspend even fta channels.

This is kind of an autocracy of service providers insisted upon customers in presence of trai's guidelines.

Hence i request trai's immediate intervention to resolve my issue at the earliest and resumption of dth services by airtel as per my selection. The recharge of account shall be done only after resumption of services.

Regards,
Ajitsingh chaudhary
Airtel dth customer id [protected] -001

I’ve given port in request to airtel on 25th jan 2019 from vodafone postpaid in gwalior (M. P). On 30th jan 2019 vodafone has accepted the same and airtel has sent sms stating dear customer your porting request for mobile no.[protected] to airtel has been validated by vodafone (Gsm). The number will be ported-in to airtel by 31st jan 2019 00:14 am. The second sms states once your mobile displays no network, please insert the airtel sim in your handset and call 59059 to verify your details (Received both the sms at 04:26pm on 30 jan 2019).

By 06 am 31 jan my mobile displays no network and i’ve inserted airtel sim this sim catch the signal and at 07 :55 a. M i got message from airtel your service has been set please restart your device, after restart my phone my airtel mobile display no network till now

If i dial my number from other number then no ring is going and automatically cut.

Till now i’m not getting any network and not able to verify from 59059 because i am not getting any pin for verify.

I tried calling airtel customer care (3 times) but no use no one responded properly and cut the call.

Now i’m thinking why i’ve ported to airtel where there is no value for end users.

Why you have disconnected the vodafone network when you are not able give your network?

I want full explanation on this.

What is the time frame for port in process after your confirmation message

Is this right process to approach the port in process?

Due to ignorance of airtel i’ve missed important calls and message from my client and bank and i did n’t expected this from airtel. Because of poor service i am not able to do regular banking transaction it incur lot of personal as well as professional loss for me, if you not respond me then i have to consumer court and trai for poor porting service.
I request airtel to activate with all the services on my number asap
Please reach me on alternative number [protected]

My channel has been deactivated on 2feb 19 even though i have balance and select ed my pack as per trai new norms. When i called on replied given it takes 48 hrs. Same reply was given on 01 feb 19 also. On 01 feb 19 when i have asked for change of plan customer care replied that as per rule your old plan will be continue up to 18 feb 19 but on 02 feb 19 my old plan also deactivated.

I think i consumed my daily data qouta of 1.5 gb but as i recharged before pack expiry so i used some data from the add on i received.

On checking balance it says

-36 mb left from daily 1500 mb
And
1mb left from daily 5120 mb but then changed to 195 mb left from daily 5120 mb may be coz of some usage but still i am unable to figure out what does it means??

If i won't be able to get the real time exact data balance figures then things won't be comfortable. Kindly look into this.

Initially for 3 months of buying airtel 4g hotspot, internet speed was good but now for 1 week it's working very slow.. Max speed is 100 kb/s. Its a postpaid 4g sim which am using in hotspot device. I am very disappointed with the network and net speed. Payment of bills are paid on time. Although it's a 4g postpaid sim but still net speed is very very slow. Can you please help me on this.

Me 4 din se customer service center par phone kar rha hu par company walo ne apne executive se baat karne wala digit lock karke rakha hai me pareshan ho gya hu in logo se ye log fraud kar rahe hai mene advance 1859 ka 12 month ka pack liya hai freedom or ye log muje service nai de rahe mera dth ac number [protected] hai agar aap log help kar skte ho to sukriya warna hamto aese hi marte rahege

On 01/02/2019 i selected a plan for rs. 998 on the my airtel app which read:
“plan voucher 998- enjoy unlimited
National calls, 12 gb data, 300
National sms renewed every 28 day.
Validity: 336 days”
There were no further details provided nor were any terms and conditions provided when purchasing the plan. On plain reading this information would imply that the plan is valid for 336 days and that the benefits will be renewed in 28 days.

Once the payment had been made i received the activation message for erecharge which gave further clarification of the plan. It read:
“12 gb data, unlimited local, std and national roaming calls, 300 local+std sms/28days (Sms will be renewed after 28 days). Validity 336 days. T&c apply. Congratulations! You have unlocked free 10 gb data on download of my airtel app (New user only). Download my airtel app airtel.in/5/a109”

The reason that i took this plan was because of its attractive data benefits. I would not have taken the plan had the clarification about only the sms being renewed been provided before. Having said that, i believe that it would have been very easy for airtel to have provided this clarification at an earlier stage in the details of the plan or at least in a link attached to the details which clearly explained the terms.
The act of only providing this particular clarification only after the money has been paid shows airtel’s clear intention of cheating and duping customers by conceaaling the true conditions of the plan and misguiding it's customers. Concealing part of the details of the plan is a clear misrepresentation and falls within the definition of cheating under section 415 of the indian penal code, 1860.

Airtel’s indifferent attitude towards it’s dishonest service was further evidenced by me, when the customer care assistant the senior supervisor rudely pushed aside my complaints by claiming that no where in the initial message did it clearly say that the data would be renewed. Further they refused to do anything to help me in the scenario and rather rudely told me to do whatever i wished as they would not be able to help me.

This is not the first time that i have faced the issue of rude customer care persons in airtel. I have repeatedly had to deal with this when visiting an airtel store or calling on their helpline. However, this time i feel that the behavior has been the worst.

Kindly take account of this complaint. I would like the plan canceled and rs. 998 that has been charged fraudulently by airtel refunded to me.

Sir i have applied for ala carte pack of airtel digital ttv sd pack but airtel digital tv is not updating it.
They r keeping me on old pack.
My i'd no is[protected]
I had choose a pack of 256.53 via airtel app.
But they are keeping me on old pack of 315. Airtel coster care had assured me. Niw they are not picking my phone. Plz solve the matter.
Sunil
Shimla

I made a recharge on my father's number by mistake which was already recharge, so i request for refund. I made the recharge of 399 from google pay to airtel number : [protected]
I am referring the screen shots so please help me out with refund on the same account.
The account details for refund is:
Account number: [protected]
Ifsc code: hdfc0000036