Airtel Complaints & Reviews

Dear sir/ madam,

My airtel number incoming calls are not coming. The other end message is "my number is in not reachable condition". I have full range signal/tower 4g.
Incoming sms, and outgoing calls are working.

I am missing lot of important calls because of your network issue.
I have 146 rs main balance at my account.
For sometime you have blocked my outgoing calls, and forced me to buy a recharge pack, even i have main balance.
Now the scenario is, you are allowing me to make outgoing, but you are stopping my incoming calls.

You have very very very poor and worst customer handling system. I have tried contact your customer care rep via 121, 198 numbers from my airtel number. But you have just routed the options round with pre recorded voice. No connection to real customer support.

As i am mainly relying on my incoming calls for my career, i request you to please activate the service instantly. I have main balance about 146 rs, but why you are disconnecting services to my number.

My airtel number: [protected]
Alternate number: [protected]

Please resolve this problem with incoming calls as soon as possible, before you start a next problem with your precious service.

My self nitin kumar and i have a prepaid airtel mob.[protected].

The network in sec-58 noida is very bad and near about to zero from last one month. No any outgoing/incoming calls can be done on this no.

Regarding this i have complaint on 14th jan-19 (C4gsp[protected]). Airtel customer executive said, that there is some network work in airtel. It will be completed very soon and the network issues will be resolved.

But there is no any improvement till now in network.

I am 10years old customer of airtel and not want to port no with another service provider.

Kindly do something as my office in noida sec-58 and i am unable to receive and call in office hours.

No any action taken till now, when we talk customer care, they simply said that we are planning to correct network in your area. It may be takes two to three month time. What can be do in these days, as i have paid three month plan.

Dear sir/madam,

I am very disappointed from your service in airtel office.
I am unable to use my internet since 4 days and i visited the office the mall shimla the representative told me that my number is not tagged for volte service and after that i visited the store 4 times since two days. And next day in morning i received a call from store about feedback the representative ask me why to give 5 marks for the store services.
The office have many issues like server issue, connectivity,
Electricity etc. After that whem my number was tagged then they say that primary number was also not tagged to that service it was to disappointed to me that i have pay 664 per month for my postpaid number and i am unable to use the internet services.

My primary number is - [protected]
Child number-[protected]

I request you to do the needful and if your executive are unable to resolve my issue today only than i requested you to port my number or if the issue is genuine than please extend my valadity of the plan.

Thanks and regards

Hitesh kumar guru
[protected]

I have ported my JIO sim to Airtel prepaid, before 2 days SIM is on and tele verification is also successful. FRC also done.
but when I am calling it is saying that your verification is not done and please OFF/ON your phone after 30 minute and it will be activated...
Facing this issue from last 2 days, I called to airtel customer care also but they are saying that SIM is activated from our end.
I have sent email to [protected]@in.airtel.com also, they are saying your email id not registered with your no.
How could I register as my SIM is not activated so I am unable to receive OTP on mobile number.
Please suggest what should I do ??

Yesterday on 29jan2019 I made a transaction of money₹3500 from my Airtel savings account to Bank of Baroda acount...money debited but not received in bank account. I have Attached the screenshot of transaction. Transaction ID is [protected]. Please help me. Thanks.

I took the Airtel DTH connection on june 2018. They gave me 3 month HD pack free till august and told me after that HD plan will be deactivated but they not deactivated and deducted the money from my account on regular basis. When i asked to customer care they told me that you did not tell us to deactivate the HD pack so the company deducted the amount and they also not provided the HD pack after 3 month expiry and deducted the charges for HD also they slowly slowly deduct the amount from my account without telling me. When i asked they were rolling the reason. Kbhi ye kbhi ye.

Finally i asked them to disconnect my connection then they said we will not refund the amount remaining in account and also they will take back the set up box also for which i have paid 1600/- The company is cheat company and doing the fraud with the customer. This is very ridiculous. This is the worst experience i had ever. My Airtel connection no [protected].

Hi
My mobile number is 9980*******. I have recently travelled to Maldives and was surprised to see the the international roaming charges of around Rs. 20, 000/-. When I was activating international roaming pack to Maldives, the Airtel website shown me, unlimited incoming calls free and 3gb data free. Suprisingly the data charges for this month is charged as are.9790/- inspite of me not using the internet. Hence, I request to kindly look into this issue and waive off the internet charges. Also I request to cap the voice calls to the best available monthly international pack to reduce the bill.
Failing which I would discontinue using the Airtel services due to non transparent tariffs.
Also I am surprised on how the billing has exceeded my credit limit of Rs. 3600/- without noticing me.
Please resolve this at the earliest possible time.

Iam the customer of Airtel for the last 10 years.But now iam unhappy with the airtel.Recently i have a Rs.32 balance in my account but on[protected] an amount of Rs.23 is deducted without any information.So I Called to the customer care they didn't give any information and call can be connected to Supervisor(Mr.Rajesh) .He is also very rude and worst behavior with the customer and suddenly the cut down the phone call.And day after tomorrow again i call to customer care now this time another Supervisor(Mr.Naga raju), he is also not given any information.Immediately i want refund my amount or other wise company has to take action against the both supervisors.Thanking You Sir.

I have 2 recharge on same number [protected] one was processed successfully and another refund was not reflected both done from 2 bank account
The unsuccessful details are as below

Tran Date CHQNO Particulars DR CR Balance SOL
[protected] INB/[protected]/CITRUSPAYMENTSOLUTIONSPVTLTD/ 199.00 33700.57 022

I was redirected to this url https://pay.airtel.in/online-payments/citrusApiResponse.do?trans_id=[protected]&...⇄

and the message was an error page as an unsuccessful transaction

The details of successful details as below
Account Number : [protected]
Transaction Date : 30/01/19
Transaction Amount : (INR)199.00
Transaction Type : DR
Transaction Description : INET/MOBRCG/[protected]/[protected]

Trai has provided 100 channels limit initially to choose, and beyond that we pay rs 20 extra for 25 channels. Airtel dth is counting each hd channel as 2 each and thus increasing the no of channels chosen, forcing us to choose extra channel limit.

Similarly when i choose sony happy india hd pack, it contains 11 channels. But airtel adds 15 in selected channels number. Kindly resolve this before 31st january else we will be forced to opt whatever airtel is providing and the whole purpose of fairness will be dumped into garbage....

I am using airtel number since 2012 and this i fed up with airtel services. My sim is not working from last 3 days so i have visited airtel gallery (Kamothe) 8 pm but they have support from 10:30 am to 7:30 pm but we are working in office we won't have time to reach there before 7:30 pm but gallery guys never helping for this.

So i have visited airtel gallry today near ghansoli station but they saying they dont have sim cards now please come later. Same airtel number is listed in my bank account now i am not receiving the otp also.

First of all, thank you for your pathetic customer support and fraud customer care executives.

My customer id:[protected]
Complaint id:[protected]

I have 2 dth connections and i had done the annual recharge for both the connections. Last recharge i had done for my second device of rs 5801 rs from june 2018 to june 2019.

In oct 2018, airtel dth had shopped the services of my second device then i came to know that airtel dth added this money in my primary account. I had registered a complaint against it and they had activated it and told me that now you will face any issue.

Now on jan 2019, again i got a message that my primary account is suspended on 16th jan and the second account will be suspended on 27 jan 2019. Again i had registered the complaint to resolve this issue as i have

But, i came to know that the airtel dth team had converter my annual pack to month pack (Which is the costly one) and the best part is that they had done on my request. For me its surprising that i had never made any such request and how airtel dth can change my plan without my permission. As a result, they had consumed my whole money in 7 months instead of 12 months.

And the worst part is that no one customer care executive is ready to help me out. Daily i am doing 3 -4 call and they told me that our senior will call you and we will resolve it asap. But i had not revived any call yet. And on tuesday when i called up again the customer executive told me that they can't resolve this issue if you want to activate your tv kindly recharge it. Your balance is nill, we can do anything. Please find the recording of my conversation as well.

Very disappointing and pathetic behaviour of the customer care team. Lost complete trust need to think twice before opting for airtel dth connection again. I would recommend also not to use the airtel dth services at all because it sucks and fraud.

Thanks

I am a airtel user two year ago company give lifetime validity and from nov 18 they asking for reacharge for both incoming and outgoing i done reacharge 35 rs which expired on 26 jan and they increase my validity upto 27 jan and deducted 23 rs from my account without my permission can any one help me that company deducted balance from customer without consent of customer. Please provide solutions

Myself pradeep kumar gupta holding an airtel sim having number [protected].
Regarding this complaint i have contacted the customer service where they had asked me to do a couple of changes which was all done. Firstly i made sure that my handset samsung galalxy s8+ is compatible for volte. I have also inserted the sim in slot 1 and made sure that the network settings in my mobile is fine. I have also switched on the volte option in my device.
So now i had to place this mail in order to solve my problem. I hope that you look into this matter immediately and solve my volte issue as soon as possible.

Airtel do not let yourself down in satisfying the customer problems on time with proper solutions. I hope that you take this issue seriously.

Respected CC Executive,

I am 15 year old AIRTEL Postpaid Customer. My number is ********* [protected]. Here is my LOG what i went through in last few days. PLEASE HELP ME to solve it.

[protected]: I called customer care to convert to PREPAID, They refused and asked me to shift to Rs.199 POSTPAID Plan. I said OK and then thay again called that they ll give Rs.249 plan which I SAID NO and told that i ll shift to JIO by porting.

[protected]: I messaged 1900 for PORT and got UNP number.

[protected]: Got message from AIRTEL that they shifted my plan to Rs.199 without my concent.

[protected]: I went to AIRTEL CENTER at NEW CG Road, Chandkheda and executive MR DESAI / MANISH SENMA behaved rudely to me and told that now PREPAID plan cannot be converted till 90 days.

[protected]: I took new JIO SIM for porting. I paid EXTRA 150 Rs to AIRTEL so that my bill remains OVERPAID so that my porting request cannot be rejected.

[protected]: I got SMS from AIRTEL that my plan has been changed to AIRTEL PREPAID without my concent.

So again I recharged few Rs to use my SIM for few days.

[protected]: Got message from JIO that PORTING cannot be completed as my number [protected] is not active.

[protected]: Went to AIRTEL CENTER at NEW CG Road, Chandkheda and executive MR DESAI / MANISH SENMA told me that now you solve it by yourself by email to AIRTEL centers or whatever you can do.

I have been an airtel prepaid customer for many years but for nearly 2 months i have not been able to make a single call. Generally i heard "out of coverage area".
I am also facing network problem with the internet.
I dont know what is the problem and i don't want to know. I am paying money and i want my services.

My mobile number is [protected] and sim is 4g.

My airtel payment bank account number is blocked
we need to start it my account number is [protected]
Please start my account
My address is
VPO NEHRUGARH
district - Rewari
State - haryana
Pin - 123303
My account is blocked at least 5 month approximately
I have many problems create due to my account blocked
Airtel app not recharge any number and not any transaction

Dear sir,

I am using airtel network fast few years, they have charged me amazon prime membership without my confirmation, when i asked them to waive off the money from my bill as i am not interested in renewing the prime mebership, they are not ready to waive off the amount. And they are telling if i dont pay the amount then they will disconnect the connections,

Past one year i have also complained about network issues but thy have not sorted and that complaint is still open and i am not able to use the full facility as i am using post paid plan.

Please help me and ask airtel to waive off the amount bill and other details are given below.

Mobile no-[protected]
Relationship no-[protected]
Bill period -26th dec to 25th jan 19
Bill amount-1587.04

I have done recharge of Rs 998/- from Airtel app as i had a previous coupon in the app of Rs 50/- hence after applied i had paid amount of Rs 948/- which was deducted from my wallet, even i got conformation SMS of the same (TransID #[protected] and[protected] but till now neither the validity is extended nor the outgoing is activated . After calling to Customer Care they only give me assurance but did not solve the problem, i received a mail stating that my problem would be solved by 28-Jan-19 by 10: 55 am but till now it not solved yet its 29-jan-19 .Complain # as per email i received is CRDNU[protected], its 5 days i cannot make any call, kindly look in the matter

I have ported my number [protected] from jio to airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls and i am going to consumer forum against it.
This is such a bad service for prepaid users like us. We wholly depend on our phone.

Your associates keep bugging us about your plans and finally when we try it we have to face this. I urge you to start my number immediately